Rooms To Go

Store was supposed to deliver a replacement chair as the first one delivered was defective- never showed up!
I purchased a den set from RTGOnce the chair was delivered it was discovered the chair was defective with all three wheels falling off of someone even tried to sit in itI called, and the promised to replace it today, 8/20/I took the day off from work despite how busy I am and waited all day for them to arrive for the scheduled deliveryFinally, when they were more than an hour late I called customer serviceI was informed they were running late and had changed my delivery time to 4-8pm without telling me but were in route to me and should arrive within fifteen minutes(They also said they tried to call and left a voicemailThey had notMy phone was on me all day long)I waited half an hour- only for my phone to run and customer service to tell me they wouldn't be delivering today after allThey then asked if I'd be home Saturday- no I'm not going to bbeIn addit

Purchased a living room set from RTGThey delivered the chaise stained and did not deliver the lamps at allWould not fully refund lamps
Purchased a living room set and the chaise was delivered stained and now have to wait for a replacementThey did not deliver the lamps at all and when I asked to return the undelivered lamps, they said they would only give me half of the price backThe lamps were NEVER delivered I should be entitled to a full refund of the lamps since they still are not in my possessionThe people at the Oakland park store are extremely rude and unreasonableThere are way to many hurdles to jump through in order for them to truly meet the needs of their customersEverything is an argument and there is no reason for itDelivering a stained couch and not delivering a full order is unacceptable and horrible business practiceThey also hide the prices on the receipt so the customer cannot verify the cost of each itemThe seller also added stain guard to items

I purchase a BLACK GATOR DINING ROOM ON 11/22/WITH THE EXTENDED WARRANTYI file a claim with them in September
In September 2016, I file a claim with them stating that my table has a moldy white film on itThey send someone out to view the table on 09/26/The repair guy stated, he has never seem anything like this before nor has he seen this type of tableHe stated that he didn't know how to repair the table, he took photos of the table and stated someone will be calling me soonWell my claim was denial, they stated that I place a hot plate on my table and my extended warranty doesn't cover that type of damageI never stated that I placed a hot plate on my tableThe table has a few white filmy places on it, it looks like moldI want it repaired or replaceHere's my claim #XXXXXX

Damage caused to my front porch by delivery crew
Order number- XXXXXXXX, delivery date-01/20/
First I was never called and given a delivery time like I was told I wouldI made purchase on Monday and never heard back, I finally called customer service to find out what time to expect deliveryWhen the delivery crew came everything was fine but as I went to shut the front door that they left open I noticed that a slate tile on my front step was damagedI saw one of the delivery drivers having a difficult time with the furniture mover as he was pulling the dresser up the step a few minutes earlierAs I stood there assessing the damage the other man was walking out and I explained to him that the tile was damagedHe walked over and looked at it and said that it was already damaged when he showed upI explained to him that it was in fact not damaged and I was out on the front porch earlier and I know for a fact it wasn't damagedHe looked at the tile closer and told me that the t

Paid to for bed delivery/put togetherUsed only two screws for bedBed very wobblyDriver did not want to finish adding screwsHe left
Order#XXXXXXX
Sales Date: 05/12/
Delivery date: 05/16/
Order Location: Rooms To Go, Selma, TX
I ordered a bed to be delivered and put togetherDelivery guys only used two screws to put lower bed togetherI cannot even use itIt wobbles too muchAsked the delivery people to add the screws missingThey refused to do itCalled Rooms To Go store in Selma, spoke to the manager Rich
where I ordered the bedHe said that he is not in charge of deliveryBut he would call me right back after he spoke with the delivery managerI never heard backNow, my child cannot use the bed
I am a wounded warrior widowMy husband gave his life for the delivery people to live in a peaceful countryBut they do not care about the safety of children of a man who gave his life for the countryIf my husband would be alive he could add the screws

Could NOT get furniture delivered and because I ordered online; no on at Rooms To Go caredAT ALL
I was schedule for 1:- 5:p.mdelivery I got a call mid-day saying THEIR truck broke down and I was being put on "standby" Hours later after calling them back; I was told my new delivery time frame would be 6:- 10:p.m They didn't make that either The next day they called and promised that they'd deliver one day the next week at my convenience No one called back I called them and after speaking to several departments, was told it would be more days before they could reschedule delivery

This 1-star is actually a NEGATIVE 1,starsSave yourself the hassle and never purchase from this companyWe purchased a sectional on June 18th, at the Columbus locationWe were told the couch would be delivered the following week and deliveries can occur anytime during the day meaning you have to be at home basically from sun up to sun downWhen they initially dropped off the couch they brought two of the same sectional piecesWe re-scheduled, had to wait another week or so, then comes delivery day and the couch was damaged on the bottomAsked my the delivery team, "do you still want the couch?" Obviously, we answered noWhy would we have spent 1,500+ on a "new" damaged couchSo we reschedule againAfter at least reschedules we ran into multiple issuesWe were told the delivery team came by but had documented no one was home which was not the truthWe waited by our phones in our living room the entire day each schedule dateThe proof for knowing this is not true is that - the complex we live in the drivers had to call us for a gate code for access to our placeNo call was made to us the entire delivery dateAnother day, the driver called, asked for the code, received access to the complex, we watched him drive in straight down the street, did not look for our apartment number, my fiance realized he looked lost so he got in his car to try and direct him to our apartment but by the time he reached him the driver drove directly out of the complex and did not even go on the road our apartment is onAfter multiple attempts to call back telling the driver he missed us we received no answer and once again, had to rescheduleAfter multiple issues, I contacted Rooms to Go and insisted I speak with a supervisorThe supervisor stated he would contact the delivery managers, delivery team, place a "special order" note on our order and have it checked prior to leaving the warehouse so no further complications ariseFast forward to our next delivery date, we STILL got the same "wrong" side of the couchAt this point I lost all hope, rescheduled AGAIN and personally did not bother to reach out to anyoneThe correct couch was FINALLY delivered on August 8th, however, that wasn't all we receivedWhen the delivery team brought the couch the doors the front door knob swung open and into the wall behind it leaving a baseball sized dent in the sheet rockWhen brought to the attention of the man delivering the couch he immediately denied having caused the dentAfter taking pictures of the damage himself, he leftWe filed a damage claim, sent in photos and statements to find out only a few days later the claim was denied and case was closedI was flooredI took to Facebook to try and spread the word to keep others from having to endure the stress of dealing with this companyI was contacted by an unnamed person on my post, asked to forward all my information and order numberUpon doing so, never received anything back after 2-emails sent where she told me toI reached out to the claims department to figure out why the claim was denied especially because we are responsible for damage done to our BRAND new apartment that we had just had a walk through inspection on with no damage done or documented to that same area of the wallI was told Ruth would contact meShe did reach out to me however I was at work and unable to answerHer voicemail stated to give her a call back and that is itI have left voicemails to her with no call returned in the past weekToday 8/27/I reached out to customer service again, was told an unnamed person documented she contacted me and told me to send photos in which was not said in the voicemail at all - I wasn't even left with an e-mail address to send the photos toI have never in my life left a review of any type good/bad for any company or product however, I pray NO ONE purchases from this company againThe stress and frustration I have endured the past two months is definitely not worth this couch I am sitting onDO NOT PURCHASE FROM ROOMS TO GO, EVER!

Color rubbed off leather cushion within months customer service says a pet must have damaged
Purchased a gray model reclining sofa and love seat and delivered on 05/24/ Within one month the area I sit on had the color wearing away I waited until September to call for warranty repair and set up apptfor Oct Repairman said they no longer dye leather more than one layer He said maybe a pet had scratched the sofa We paid $2,before taxes and customer service is saying we or a pet must have caused this damage I am not overweight and our two little dogs do not get on the seat where I sit Customer service will not let me file a dispute I do not believe this is in home damage It appears to be a fault in the leather

Sofa Purchased from the Rooms To Go Warehouse in Dunn, NC is infested with mold
We purchase this sofa a year ago and took deliveryWe began smelling mildew shortly there afterWe never imagined it was coming from the new sofaWe could not pinpoint the source of the smell for over a yearWe thought it was something in our new home other than the sofaA week ago I was looking for the TV remote which had fallen between the sofa chairsTo my astonishment the underside of the sofa was infested with moldContacted The Rooms to go customer supportand their only response was that " WE DO NOT COVER MOLD"This is not acceptable, since the mold was present since it was delivered and installed in my homeI want this sofa replaced or refundedI also want this infected item removed from my home immediately

I am livid and out of my mind angry, dejected, upset and just down right mad about the lack of customer service and undependable, inflexible delivery
I purchased $worth of furniture (King Mattress, high profile box springs-twin size and lamps) on Friday, 8-24-@ the Stafford, TX store
After my transaction was complete, I was told by the sales person that I would receive a call in days prior to delivery to be given a delivery date and timeframe/ window of delivery
I never received a call, but I did get a text message on Monday, 8-27-stating my delivery date was 8-29-between 10-for order # XXXXXXXThe text message said to do not respond, but call XXX-XXX-XXXX for service
This time frame/window for delivery was absolutely not optimal because it was right in the middle of my work shift; therefore; on Tuesday, 8-28-18, I called XXX-XXX-XXXX as directed for customer service I asked the representative if courtesy calls were made prior to delivery I was

The company is trying to bill me for a "non returned" item that was returned same day by delivery crew
I purchased a bed that in less than months has a inch hole, rooms to go came out and agreed that there was a problem and decided to replace the bedThey sent a delivery crew to drop off the new bed and pick up the old onemonths later they bill me for the entire purchase claiming I did not return the old bedNow they are forcing me to communicate with the store not the billing department and the store keeps putting me off saying they have to contact the district managerI do not owe

Im disabled and ordered a lift-chair room to go delivered from semi-truck to door/porch only when opening the box ,I observed the chair had been very very damaged by a fork lift the chair weights over lbs , I immediately called the number on the shipping label and JMMCGNN and sent her photos of the damage she ,said she would contact her boss and return info to via email weeks go by and I didnot hear from her even after calling her meanwhile I had to have a chair to get me up to walk so I purchased shortly after our first contact for my own healthJMMCGNN turned in the invoice and they are charging me they never came and picked up, for a chair I do not even have any more you see after it sat outside on the porch ,it rained ,hailed on it and it was badly molded , month after the chair was left outside we had a tornado , Volunteers they were cleaning up and hauling debree away they took the chair it just fell apart and I was so glad because I was not exposed to

Brought furniture from the Sand Hills store in Columbia sc In 2012, the furniture held up about years then started peeling, never seen furniture do this before Spent over for the furniture I was not told at the store that the furniture would peel This furniture purchase was a waste of my money Would not have brought this furniture if the sales person had explained this at the time of purchase

Delivered the incorrect item
I purchased a sectional couch from Rooms to go, our delivery date was on July 20th First, we never received a call confirming our time of deliveryWe called and was giving a 4/hr window hour past the delivery time, we called again to be informed that the driver just started his route and we were number on the routeWhen they finally arrived, the warehouse pulled the wrong itemsThey informed us that someone would bring the correct item in to daysWe asked them to take the incorrect item back with them and was told that they don't have room in the truckAs they were leaving customer service was calling to schedule a new delivery dateThat's when we were told we would have to wait an additional days until they could deliver the correct itemWe were not happy with that option and ask to speak to a manager The manager stated that she would get us added on to the July 22nd schedule and would call in the morning to confirmThe next day w

Bought sofa and chairChair damaged during delivery, tech said to get replacement but the product discontinuedRTG customer service not helpful
Bought a sofa and chair for our basementNoticed a scratch on the chair & called RTGRTG sent a tech to inspect the damageTech said this was damaged by boxcutter during delivery and the piece will need to be replacedWhen we called the store, they said the product was discontinuedRTG said pick another pieceWe have been to stores more than times but nothing comparable (100% leather) availableCalled customer service to see if they can refund us for the chair and they said no refund policyAnd offered only $discount to keep it (we paid $670)Also, if we like something of lesser value they said we'll not get the difference in price backWe've been RTG customers for years and have bought several pieces for our homeTheir customer service is very disappointingThe store will not come pick up the chair and they will not refu

I was sold a defected mattress which has caused me to have back pains
I purchased a Serta memory foam mattress in August of It was several months before I realized that the area of my mid line and head is sunken and does not return to its original statOnce I started with low back pain, I decided to contact Rooms to Go to have the mattress assessedThe analyst stated the mattress is defectedThe company is trying to sell me a more expensive mattress as well as make me bring the old mattress to a site in MS.even though I have no way of returning the defected mattressI'm appalled of such considering they would have to come to my home to pick up the defected mattressI have spoken with a customer service supervisor (Tiffney)who basically insulted my intelligence by giving me a contact number to the manufacturer which was a bogus numberI'm very disappointed considering I have spent more than $7,with RTG within the past years

I purchased couches and notified sales rep a month after that there was a defect with my itemRep didn't add notes so cust svc stating claim notvalid
I purchased some couches from rooms to go and called the store a month after to let them know that the couches were pokeyThe sales rep told me that there was nothing they could doAnd didn't add notes about my callI emailed customer service to let them know and they stated they were not able to help me because I'm out of warrantyI'm so upset because I called to complain a month after about the defect My order # is
XXXXXXX
Store ***
Phone # XXX-XXX-XXXX
*** ***

Bad quality, Bad customer service and advertisement
I have purchased close to $in furniture in the last years from rooms to go and I am terribly dissatisfied at this pointFirst, I am going to start with my Sofia Vergara Bedroom set that I purchased a year agoWe notice that every single item that is put on the night table leaves a mark, is very bad qualityI called customer service and they send someone to inspect itA couple of weeks later I called to find out they were not going to do anything to repair or exchange them because it was our faultNow is my living room setI purchased a Sofia Vergara bonded leather sectional and with it they sold me a "care package"I asked more than once what was covered with this non-existent package and I was told that I was entitled to as many cleanings as I neededEvery time it got dirty or stained I could call them and they would send someone out to clean it and if they coulnt clean it, it was going to be replaced at n

The store manager was unprofessional and disrespectful The customer service was poor
I went into the store with a particular set in mindMy salesperson, Tony, was decent and semi-professionalAfter I decided to purchase the items, I went to pay for the merchandise using my R2G cardHowever, I did not have the cardI was asked to provide identification as well as my SSNI provided this information, only to be told that my account had been closed since I quickly explained to the cashier that I had opened a new account in April or May of this year (XXXX) and that I had purchased two bedroom sets and had them delivered to SCThe cashier still could find no information of my account or purchasesShe recommended that I call Synchrony BankAfter arguing with Synchrony Bank for over an hour about my account, they provided the cashier with my account information so that I could charge the furniture to my R2G cardI asked to speak to a manager in R2G to ask for a discount for

I have tried multiple times over several months to get my delivery that I have paid for in full and the store cannot guarantee my delivery time
I have tried multiple times over several months to get my delivery that I have paid for in full and the store cannot guarantee my delivery time I live in an apartment and can only schedule the freight elevator for a small block of time It takes advanced notice to ensure I can get access to it and the delivery must be prompt I cannot deal with delivery that isn't guaranteed until day of It's absurd and ridiculous to think you can practice that delivery policy in the city If my delivery doesn't arrive this Saturday between PM - PM, then I demand a full refund and you will never receive my business ever again I will actively promote everyone I know to go across the street to Havertys to get both better service and a better product I don't understand how you expect to do well in the city if you cannot meet deadlines Further I