Rooms To Go

Delivery drivers contracted under Rooms To Go Outlet to damaged hard wood floors
On 2/26/Rooms to Go Outlet delivery drivers delivered a sofa for our law firm in clearwater, Fl When the movers placed down the sofa, they pushed it back toward the wall and left deep scratches in the hard wood floors that cannot be removed I contacted the store to file a complaint and to begin the process of having the company take care of the floorSince 2/27/I have contacted the store directly and rtg customer service but have been giving the runaround and nothing has been done as of today

We cancelled delivery, would like our refund the way we purchased
ORDER# XXXXXXX Sales Rep Chaundra ***
Office mgr spoke to was HOllie
Total Sale $
We stopped delivery Paid $on our visa credit card for the down pymt they require, and $on our rooms to go credit cardUpon cancelling our delivery, they informed us that the $would go back on our rooms to go credit card, but the $that we paid with our Visa credit card, was to go to a rooms to go Store Credit
We would like our full refund exactly how it was purchased, $back to our rooms to go card and $back to our Visa Credit Card
We never had possesion of sofas we purchased, we called and stopped the delivery from happening

We ordered different items, including sofa table that was supposed to have been delivered January 5th and which was not
We ordered master bedroom bed set, sofa and love seat, sofa table and tables for living room through Lee on 1/2/When he submitted the order he was very professional and stated that the sofa love seats and all tables, including the sofa table were going to be deliver d 1/5/He stated bed set would my be ready until 1/which we were ok withHe also stated that the carpets would be shipped through standard shipping so we would not have to be here1/5/came and the delivery men were very professional and Called aheadWhen they arrived they brought the sofa, love seat, and the end tables to the living room and center tableI asked him where the sofa table was and he stated they did not have itMy husband ended up calling to figure out what happened to the table and they advised them it was their error because they did not load the tableMy husband stated

The adjustable bed that I purchased because the salesman stated it would work for my bed does not work
The adjustable bed is not compatible with my bed

I went into Rooms To Go to purchase a bedroom setI knew exactly what I wanted and I made the deferred interest purchase immediatelyNo one mentioned, however, how EXTREMELY bad the delivery system isI spent thousands of dollars and almost two months later, I still cannot get all of my furniture delivered! It's insanityThey tell YOU when they feel like being at your house and I have the most flexible work hours of anyone I knowIf you can, do not shop hereDo not give them your money, and do not make yourself depressed paying for items that you do not have in your possession

Rooms to go truck came to deliver my furniture and as they were leaving they smashed into a car parked in my property (my mother that was here from
out of town; policy report filed, and driver had suspended license! my mother missed work unable to drive back to her city of residence, it has been one month and her car is still not fixed; she is still paying for the rental car she is still driving; this is neglect on rooms to go for having a driver not legally licensed to drive! Rooms to go has not cooperated in meeting my resolution of refunding cost of furniture for costs incurred due to thisThey have not shown any concern nor willing to satisfy us!

Purchased a sofa last year, the cushions are sinking and Rooms to go will not honor warranty
When I purchased a sectional sofa last year from Rooms to go, I requested to purchase a three year warranty, the sales person told that the purchase was madeAbout six months ago I called Rooms to go because part of the sofa was tearing, they sent a person, who sewed the sofaI told him about the two cushions sinking and he said he would notify the office and would have someone call me, because he could not do anything at that timeNobody called me and when I called, I was told that there was nothing they could do because my warranty had expiredI told them I had a three year warranty and I was told I had to call another department, I called the number they gave me on several occasions and left several voice messages and nobody called meI decided to go to the Plantation store where I purchased the sofa, I asked to speak to the store manager and was directed to Jackie SOnce again she

Received damaged furniture weeks ago and still do not have replacement
I bought matching electric recliners approximately months agoUpon delivery, one chair was not closing completelyI called rooms to go, I was told the soonest they could get someone out was in wksI was not happy but had no other alternativeFinally someone came out to "fix it"He was here minutes and said the chair was damaged in delivery because the frame was bentHe took pictures and someone would call meA week later, I still had not heard from anyone so I calledI was given an apt for wks later to have a new chair deliveredI was scheduled today between 1-5pmI wait at home during that timeAt 439pm, I get a call saying the driver was delayed in traffic but he was on his way and would be here shortlyI said that was fine7:15pm, nobody here yet, so I calledI was told "yeah, traffic was bad so they went to the job that was scheduled after you, but they are on there way now, do you s

The bonded leather furniture, a sofa, didn't live up to the company's promises of durability and quality.The material began to peel and flake
The upholstery with bonded leather, a mix of leather and synthetic fibersIt's a L shape sofa, the springs are popping up and the sofa and ottoman are all peeling!
Purchased on June 22, the arm sofa, Chaise, cocktail Ottoman in pearl, Tahoe
The problem first was the springs popping up in July of Later the peeling began in to the point that it is "all over the upholstery"!
Purchase also the protection for all itemsModel # XXXXXXX/XXXXXXXX/XXXXXXXX/XXXXXXXX
Order # XXXXXXXXPaid with my Visa account ending in *** from Bank of AmericaThe total $ 1, Sales Repname John ***

In I purchased a whole house full of rooms-furniture,including leather couches and chair,Bedroom suite,Lamps and tables and was pleased for years! years ago I decided to update and went back to the store who had sold me great furnitureI purchased a whole new living room suite and dining roomAll is well except for one MAJOR problem If I fall asleep on my living room couches...I end up scraping off of my body the "Bonded" leather from my couchesI have animals and a small child that are ingesting these pieces of leather that continually flake off like bad couch dander! I have no idea what these couches were treated with and now fear for the animals and child that they are ingesting terrible chemicals
Each week at bulk pick up in my neighborhood I see the same type of leather couches put out to take away! Great structured couches that could have years of use except they are a hazard animals and children .Sales people give no warning what "Bonded leather" means to

missing items & delivery service window
I ordered furniture during black friday instore for order number XXXXXXXXWhen the delivery after bringing in all items for order I noticed my a chair to the kitchen table I ordered in the forementioned order was missingThe delivery team went to search for it and couldnt find itI was told my item was not put on truck with the rest of the furnitureI said ok fine and contacted rooms to go to come with my other order XXXXXXXX which was being delivered on the I just find it crazy no one verified the items on the truck and didn't notice the missing chairWell on I had a delivery window for order number XXXXXXXX from 2pm-6pmI didn't get a call from the driver until 5:40pm stating they were on the way and eta was minuteswell they didn't arrive until 6:10pm which was after my delivery window because of the tardiness I missed and import practice for my sons hockey gameVery frustrating because this is time I can't get back

months ago my wife and I purchased what we thought would be a great couch due to being SeniorsIt was leather, power recliners (as my wife said in a few years if I had problems with my knees I would be about to get the foot rest down on my own" so we purchased the Power Sofa-Gunmental/palermo for $totalExpensive but we were thinking aheadIt was delivered on 4-8-and there were a couple of defects at that timeThere was a tear on the back of one section and they brought a new back out and replace it within a few daysAfter about or months my wife started complaining about her hip and back hurting so she asked me to swap sides with her and after a couple of months the other side started hurting and the first side stoppedWell we thought it might be the bed so we purchased a new one but the problem continuedWe contacted Rooms to GO on 6-12-and explained to Jonathan and explained the problem to himHe said where the warantee had run out two months prior t

I bought a kitchen table from rooms to go and the stain is peeling off in one spot
I bought $worth of furniture from rooms to go on 7/9/The stain finish started coming off on a section of the tableI notified rooms to go beginning of February and they sent Aaron out to fix itHe was at my house no more that minutes and left without repairing itHe stated "I will let my boss know and get back to you in 3-days for a replacement"I contacted rooms to go yesterday 3/1/and talked to Tonya,Diana,and Jeff they all stated it was not a manufacturer default so there is nothing we can do for youThe table is still under the year warranty plus I bought an extra year warranty with iti called them again on 3/2/and now they are refusing to let me speak with a manager or someone higher to get this issue resolved

Couch-foot rest on right side
The foot rest on right side does not come up all the way when you put it out to make a bedYes there tech came out and set in it and said nothing was wrongWell yea it works when you set on itand putting pressure on the back partIt comes up fineBut when your putting both sides out to make a full bed it doesn'tYou have to use your hand to pull it upAnd as the lady informed my husband there tech said nothing was wrong and they have pictures, well so do I

I will never order furniture from Rooms To Go againAfter outfitting my second home with their furnishings, I would say to anyone considering purchasing there, be absolutely sure you do not need to return anything, because you will NEVER get your money back! When the delivery was made in June, I sent back three items that we realized would not fit in our houseThe delivery people didn't issue us any paperwork indicating they were returning theses itemsThey said to call in a week or so and we should be issued a creditMy husband and I are now into our fourth month trying to get a sizeable refund from these crooks for this merchandiseGetting the run around is putting it mildlyThe store blames Synchrony who financed their clients and Synchrony says they have not received any notice from them for release of fundsSynchrony has also tried to make contact regarding this matter, to no availNo one returns your calls EVERThere has been NO effort on their part to take care of this matter, and we are now being forced to take legal stepsSo unprofessionalHuge disappointment

I purchased a package 3/10/paid in fullEverything but lamp was delivered they're only offering to credit me $for lamp when lamp was $
My name is *** *** I recently bought a new homeThe second next best thing to buying a home is furnishing that newly bought homeI HAD a great time shopping around for furniture and we were drawn to this particular furniture package ROOMS TO GO was sellingMelvin Lwas our sales person and he was and probably still is greatHe was new and therefore I had asked him if I could speak directly to the store manager prior to my purchaseI wanted to ask her about my options with the package we were consideringRoom package XXXXXXXp She told us we were allowed to swap out the end table for one of EQUAL value along with the lamp for EQUAL value - and that is what we didWe paid in full for the items that we expected to have delivered to usHowever since it was a new home and your policy stated we couldn't deliver until a certain amoun

Giving this so called furniture store star is way too generous, I am Bought over $worth of furniture, the dining chair all wobbling, the sectional has marker on it, the dresser start peeling off the paint, every furniture I order has defect, I call the store to file a complaint about my order, the store manger name jerry, He was very rude disrespectful , I told him my issues and He was very unprofessional, Do not ever go to this place you will get bad service and furniture that will not lasts There are way too many furniture stores that deserve your time and your hard earned money to be treated in this manner, they don't deserve the one star that I had to give in order to publish this horrible experience! DO NOT shop here because they don't care about customer satisfaction

I was given a delivery timeframe of 12-of which my delivery showed up at Upon delivery my purchase didn't have all the necessary parts
I order my couch from roomstogo.com on March 8,The schedule delivery for order number XXXXXXXXI was March 20, between 12-so I had to request time off work to be home for deliveryThe delivery drivers arrived at 4pm and began to download and assemble my couch which only needed the legs screwed onThe legs sent where the wrong ones so I was told that I had to schedule a technician to come back outThe furniture was reloaded on the truck by the delivery guysI called customer service and was told that I would have to reschedule delivery for an April date and again wait between a four hour window for deliveryI asked if I could get a specific delivery time because I had to use vacation time for delivery on 3/20/a total of hours of which I received incomplete merchandiseI then asked for a refund because I don't have more h

I ordered three items from this storeTwo were delivered broken and one was the wrong item all togetherI want the items picked up and a refund
On 1/14/18, I purchased four items from the Rooms to Go store in Alpharetta, GAOne of the items I was able to take with me, the other three had to be deliveredDelivery was supposed to be 1/I was contacted that my delivery had to be rescheduled the next dayThe next day the remaining three items were delivered Two were broken (a floor lamp with a cracked shade and a mirror with dings and nicks all over the wood) and the third item was a black table lamp, not the gold swirl lamp I orderedWhen I tried to refuse delivery, the delivery man told me that I had to take the items but that customer service would call me to schedule a pick upI called customer service later that afternoon and explained my issueThe woman was rude and told me to call the store where I bought itI called the store, explained I wanted the items picked up

I paid for extended warranty, they don't want to fix the bed they keep bouncing me back and forth to the 4Warranty Corp
I bought a bed at rooms to go McAllen, last year 04/08/They offered me an extended warranty for years since it was going to be for my children that it would cover accidental damages Now a year later I actually need that warranty, and I'm told that is not covered because we moved the bed in the roomIs residential purpose not commercial, we redecorated the roomThat is the sorriest excuse I have ever heardI spoke with Dee in customer service and that is the explanation she said her supervisor gave herI called the Warranty company at X-XXX-XXX-XXXX and spoke to Judith and she gave me the same bogus reason I WAS NOT TOLD THAT AT STORE, IF that would have been the case why pay over $No one was to own up to their word