Rooms To Go

failed deliveries, broken and stained Furniture, broke my porch light, still have broken furniture, no one will call me back or offer a resolution
Order number XXXXXXXX
Spent almost $9,on our total orderWe had to schedule two deliveries because the kitchen table and server were on back orderOn the first delivery all three couches were covered in stains (told me to try cleaning them), the didn't deliver the headboard for our master bed and the night stand was crackedAfter they left we find out they broke our porch light and didn't tell usI was letting our dogs out to find the porch covered in glass and the remaining parts they laid on the banister
The scheduled another delivery (this will be the third) to come replace the couches and night standI had to contact the claims department and email them picturesAfter a few weeks of no reply, I receive a voicemail from Vicky in the claims department to send another email describing the damages and to resend pictures

On March 2nd I went to Rooms to Go at E Colonial Dr, Orlando, FL and purchased two night stands and one dresserIt was delivered on time and for our surprise, the furniture came with several tiny holes all over the places, on the top of the dressing, on the drawers, just like nail holesI called customer services and they scheduled a replacement, however they informed that it could come with the same holes since this is how the furniture is manufacturedAnd that what happenedSecond time, same issueI contacted customer services again and they apologized but again, they told me this is a "characteristic in this piece", "The manufacturer adds these small holes to make it look like the piece us distressed"I just don't get itI can see the wood has a pattern and this is not about design or styleThere are holes on the furniture, just like nail holes or even worst, termitesI don't buy this argument saying this is how it was supposed to be, where is the high quality standards? You pay almost US$ 1,to get a new furniture all drilled!?

Knowingly selling defective furniture without disclosure to the customer
In May we purchased a sectional and ottoman from Rooms To Go for a seldom used guest tv room Within months, our children were complaining of scratchy fabric I didn't see anything on the fabric and when I ran my hand briefly over it, it seemed okay, so I assumed it was because someone had sneaked snacks into the room A few nights ago, I slept on the sectional and it was so uncomfortable I had to get a blanket to act as a buffer between my skin and the fabric Upon closer inspection, I can now see that the small fibers of stuffing are actually poking through the fabric of the sofa! It's happening everywhere!!! When I looked it up on the internet, it turns out a lot of consumers had the same problem (prior to my purchase date) and requested replacements or refunds due to the defective nature of the product I don't know what the outcome was for them, but when I called to inquire, I was told that I w

Lied to about the product I was going to purchase FYI the store is Denton TX not listed because it just opened
I saw a couch I liked in a sister store in frisco txThe couch is called Laney ParkI saw the price said $for 7pcsA couple days later I called the Denton store because it is closer to where I liveI was asking why online it stated a different price and if they had it in stock for the price I saw it in friscoThe lady, Michelle, said she did not know why it was different and was not aware of what couch I was talking about so I had to find the sku number for her like it was my jobShe even had me send her a picture of the couch to her personal numberI sent her one I took in the frisco storeThe picture I sent her was the 7pc sectionalShe said the color I wanted would be be in stock until August and the price was the same as the frisco storeThis was fine with me but she asked when I was going to pay for itI told her I worked nights and I would not be able t

With numerous calls to Rooms To Go and not getting any help on this issue, we decided to go publicThis leather couch set was purchased years ago for close to $and was told it was real leather, come to find out it's not real leather, it was leather pieces bonded to clothThe couch started peeling in less then years Rooms To Go would not do anything to repair it We did buy the Force Field Protection which did not help If you go on the Internet you will see several lawsuits against Rooms to Go on this issueMost other furniture company's have paid restitution for this problemWe are looking for a course of action to resolve this issueAny help will be appreciated
Product_Or_Service: sofa, couch, recliner
Order_Number: XXXXXXX
Account_Number: XXXXXXX

2nd couch delivery on 10/14/they scratched brand new wood floors in hallway upstairs
1st deliver went very smoothly 2nd delivery on 10/14/the guys had a difficult time getting chaise thru hallway They ended up taking the couch apart to fit thru hall After it was installed I noticed a small scratch on my BRAND NEW wood floor in hallway I told the delivery boss about it and he said that it was already there I said no it was not I would have noticed it since the floor was brand new I asked him what I needed to do and he said call the store I did that on 10/17/ I have been waiting for a response from them I have had calls from them about getting a warranty on furniture but no calls about claim I called them today and the lady I spoke with told me that the dismissed my claim She said that the delivery man told his supervisor that he tried to tell me before the couch was delivered that there was a scratch on floor The note also said they they dismi

My daughter won a drawing for a free reclinerShe entered the drawing at the
Grand Opening of the new Rooms to Go store in Baton Rouge on Seigen Lane She
received a call from Jody, the General Manager announcing her win and telling
her to look for a packet in the mail regarding the process to receive her chair
After some time of not receiving the packet, she called the store to inquire
She called several times, asking for JodyHe was never available to take her
callShe left several messagesHe never returned her call
At one of the calls, she explained what she was calling about and a female store
employee told her she would get the packet sent(At one time I thought this was
Jody, but my daughter told me that she was never able to get Jody on the phone
and that it was a different employee who said a packet would be sent.)
Still after a long time of not receiving the information, my daughter was going
to give up and let it goThis is when I got involved because I know some people
take advantage of young or less-assertive people
My daughter and I want to the store Saturday, Jan 21st at am to talk to Jody
I asked in the office to speak with a manager (not knowing that Jody is the GM)
The employee at the window asked me if he could helpI explained the situation
and was told that Jody handles thatWe were told that Jody had gone to the bank
and would return in about minutesI said I would wait because I wanted to do
some shopping anyway
About minutes later I inquired at the office window about Jody's returnHe
was not backI asked the employee to contact him to see when he would return to
the store so that I could decide to either wait or come backThe employee
walked away to make the call and returned telling me that Jody would be another
15-minutes At this point I asked to speak with a manager
The person I was speaking with told me that he is a managerHe had not
identified himself as such before this point I told him again what we were
there for and he said that Jody is the General Manager, and his boss, and he
can't tell his boss what to do I was really getting agitated at his lack of
concern
I asked who Jody's boss is and was told I would have to call the 1-customer
service number
A asked for the Manager's name that I had been speaking toHe told one of the
staff behind the office window to give me his cardI told him I didn't need a
card I just needed his nameHe said "my card has my name on it." (I was angry
by this point and cursed which I should not have.) From the business card I
learned that I had been speaking with Assistant Mgr Demarco Hutchinson
A asked Demarco to call Jody again and find out his estimated return timeBy
this time, we had been in the store for minutesI also asked for the
customer service numberAnother employee behind the window gave the number
for customer serviceDemarco told me he texted Jody and got no response and
knew not when he would be at the store
I sat at a desk nearby and started to call the customer service numberWhile on
hold, Jody approached meI introduced myself and my daughter and explained the
frustration we were havingJody said he had not heard of our problem before and
had never received any messages to call my daughter backIn addition to the
frustration with the lack of return calls I explained my frustration with
Demarco and the fact that he seemed quite unconcerned and didn't even identify
himself as a managerJody told me that all store managers wear tiesHow would
I know their dress code! This made me even more angryJody also seemed
unconcerned"I told him that nobody there seemed to give ***." I know this
was not the best word to use but by this time my blood was boilingInstead of
him acknowledging my frustration and saying that he was sorry that we were
having this problem and that he would get right on it, he simply said
"language"And then told me "that is your opinion." Well, my opinion that no
one cares should be important to a general manager
I have spent a career in customer service and have never been pushed as far and
angered so much as I was with this experienceEverything escalated from the
beginning because no one seemed to care I even told Jody that while waiting
for him I had found a piece of furniture that I liked bu that I would never
purchase form Rooms to GoHe wasn't phased A simple "I'm so sorry that this
happenedI will take care of this right away." would have solved everything
He did finally say that he would call Janice at the corporate office on Monday
(today) and follow up on the packet I had to ask (which he should have
offered) him to contact my daughter when he did this and give her a status
updateAs of now, she has not heard from him, If I were he, I would have been
on the phone with Janice first thing this morning and contacting the custome

new purchase of living room set that I need to exchange for another set
I purchased a new living room set from Rooms To Go on the 10/18/2017, I have a newly constructed home and have not moved into it at the time of delivery.I found the set to be very stiff and no head support unless I tilled my head over the back of set, I called the sales person and addressed this to him and went to the store think I could exchange for s more comfortable set, I showed him the reason I was not happy with the set and he said I see your problem and will address the manger of itI waited nearly weeks before they got back to me after contacting them several times to see the result answer from themI did get a reply from the sales person saying I have good news and bad news we would exchange the set but at a cost of 50% off of the original sale price of the set I purchased, the set has just been sitting in my living room and is just like the day I purchased it no one living at the house or using it

Rooms to Go did not inform us of product delivery over a month ago and when we called customer service, got hung up on
We ordered multiple furniture items from Rooms to Go, including a desk we were informed would be coming from a vendor direct, order #XXXXXXXXWe had delivery and sfor February 24,We were instructed to contact Rooms to Go customer service to set up delivery of desk from vendor directWe reached out to the customer service number as instructed on Feb12, and were informed we would be receiving call to coordinate delivery of itemA week or so later, we had missed call from company so attempted calling back multiple times and finally reached someone on Feb20, We were told a "Norma S." would review our inquiry because it appeared our item had been delivered two weeks agoI called back later that day on Feband was informed the item was delivered on January 23rdWe did not receive any calls informing us of this and even when we reached ou

I received the wrong items in my delivery and I've complained about this for over a month with no responseI've spoken to countless managers
I received the wrong items in my delivery and I've complained about this for over a month with no responseI've spoken to countless managers at customer service and the retail storeNobody will correct thisAlso, the delivery guys left a ton of trash around my front door and I have pictures of it

Arrived hours after my suggested delivery window, more than half my order damaged, I had to call to ensure an exchange, and no one seemed to care
I have spent a total of hours on the phone or in a chat window trying to get non-damaged furniture delivered to my house, and I'm still not sure that it's going to happen I ordered a sectional couch, fabric protection, and a piece bedroom set in mid-December It was scheduled between 2pm-6pm on December 23rd to be deliveredAt 5:56pm on the 23rd, I hadn't heard anything about delivery so I called the customer service line who said that they couldn't help me with the time, but that the dispatch center would call me back After 6pm, I received a call from dispatch that my new window would be from 6pm-9pm instead and that they couldn't give me an exact time for when the driver would arrive So I've been waiting since 2pm, did not receive a call to let me know that the driver would not arrive during the originally proposed time, a

Tv console delivered damaged
First tv stand was delivered in the wrong colorAfter alot of run around from RTG, I received a new console weeks laterThis console had been dropped & damagedDelivery guy said I would be contacted to set up a replacementI was contacted a week later to see if I wanted to buy an extended warrantyI told them what was going & they said someone would contact meAnother week gone by & haven't received a phone call

Bought sofas from Rooms to GoAs soon as they were delivered we realised they were not as desiredwe immediately contacted customer service for returns or exchange and thats where we were taken on a wild chaseeventually I spoke to a lady by the name Britney who told us we could have an exhange at the storewe got to the store and they said we could only do an exchange if we pay 20% restocking fee and have a new delivery costThe store experience was horribble, the supervisor ( Sandra H.) after a long wait and asking for policy agreed for an exchange but limited the exchange to like for likeWe asked to see the policy where it states we could only exchange it for other sofas and not anything else in the store which she could not produceThere was another lady in there by the name Nora /Maria who just kept saying we have to follow the rules but was not offering any type of helpThey were bent in twisting us to keep the sofas rather than have the situation resolvedPlease keep

I have had damaged furniture on deliveries to my homeThere was no call from RTG to rescheduleDamages to home also
My original order to RTG took place July 4th weekendThe delivery was on July 10th, and the full-size bed that we ordered did not fit upstairs on July 10thDispatch was supposed to contact us to get a resolution to the problem, but there was no callI called customer service and they said that the bed could not be taken apart and reassembled upstairsI went to RTG for an exchangeWhen I returned home, I noticed that the end table was broken at the back and the broken-off wood was put inside one of the drawersWhen the delivery men added the bed frame to my queen bed they yanked the bottom of my Tempur-pedic mattress and actually broke one of the metal pieces off of the mattress (the Temper-Pedic is an adjustable bed)He then attempted to reattachThe bed still operates but I did not know why he was pulling on the metal piece like thatOne July 19th, I call

I have a spot and stain warrenty on my sectional that I didn't even know I had.thye wont clean it
They came and looked at the sectionalThey said they would call me back and they did weeks laterThey said they couldn't come and clean it because the spot was too "big"No ehre in the warrenty information does it day how big a spot has to beAnd they wo t give me the money backAndi paid dollars for years

On 09.06.17, I bought rms of furniture totaling @ $3,The delivery was an epic fail & now R2Go refuse to replace damages made or refund money
n 09.06.17, I went into Room To Go (R2G) to purchase rms of furniture, R2G ForceField Fabric protections, R2G's exclusive Extended Service Plans & the delivery of this & furniture R2G's Delivery Team (DT) arrived with people to bring up my dinning rm set, sofa & chaise, & a full bedroom set(which includes bed, night stand, dresser, chest original order #XXXXXXXX on While bringing up these large pkgs, the R2G DT/(South East Independent Delivery Services) kept bumping these large packages against my freshly painted walls & front doorIn fact a small settlement was made by myself & that company regarding damages made inside my home by their employeesAfter watching several trips of this team loosely handling these large packages from their truck through the lobby of my building, up to the 3rd floor by elevator into my condo

Late and Incomplete Delivery Followed by Incorrect Order and Double Charge
On 3/1/I purchased and paid for in full ($1,661.67), the Cindy Crawford Home Madison Place Piece Sleeper Section (SKU XXXXXXXX) and a storage ottomanThe delivery was scheduled for 3/15/between 11-3pmOn 3/15/the delivery truck arrived around 5:15PM with no phone calls to inform me that the delivery would be lateThis caused great inconvenience as my husband had stayed home from work all day waiting and had class at 6PMHe called times to find out when the delivery truck would show up and on the 3rd call he found out they were on their wayAt that time, I had to leave work early in order to get home in time for my husband to leave for classThis could have been easily resolved with a phone call to us
At the time of the delivery, the sofa and storage ottoman were deliveredHowever, the 2nd peice which is an ottoman base that holds up the chaise cushion was not on the delivery truckWe agre

got a stain on my sofa and the tech came and did not clean itI return called XXX-XXX-XXXXAmbria was so rude and nasty to meno empathy
I purchased two sofasthe first tech came and could not clean itThe 2nd tech came and could not clean itThey refuse to replace itI returned a call from XXX-XXX-XXXXThe agent Ambria was so rude and nasty to meShe told me reporting it to the Revdex.com was my propagativeI spent so much money on these sofas and thats the help I get???

I bought a wrong product that is affecting my healthAs per the store, I cant return or upgrade it
I've recently bought a mattress @ Rooms to GoIt was delivered on 12/27/It was a bad choice and the mattress which pillow top is made by a poor quality memory foam is hurting my spine, where I have osteoporosisEvery time I want to turn I have to dig myself out of a valey formed by the mattress
Today I called them to ask how could I return this mattress and upgrade for a better one
They RUDELY informed me that I have to sleep on it for more days prior to return IN ORDER TO GET USED TO ITI can not sleep one more night on this thing and I'm going to sleep on the floor
tonightWhen I asked to speak with a manager to explain my problem I was informed that the manager was busyWhen I say that I have the right of buyers regret the lady said NO, YOU HAVE NOT THAT RIGHTThis is not the first time I have a problem with this storeThe first time I have to cancel a purchase

Salesperson sold us the wrong set at a lower price to close the deal, only to try to charge us more after the sale for the correct set
My girlfriend and I attempted to purchase a power living room set from Rooms to GoThe sales person worked with us, knowing fully that we wanted the power setAnn Calso told us specifically that the set ONLY came in a power option
When the furniture arrived, it was the non-power set
We believe that Ann Cused deceptive sales practices to make the sale and is now attempting to charge us an additional $for the set we wanted to begin with