Rooms To Go

MY COUCH IS SINKING INIT STARTED SINKING IN SHORTLY AFTER I PURCHASED ITTHE BUSINESS HAS BEEN OUT 5+ TIMESNO RESOLUTION
I PURCHASED A LIVING ROOM SET AND THE COMPANY HAS BEEN OUT MORE THAN TIMES WITH NO RESOLUTION OR TRUE EFFORTS TO MAKE THIS MATTER RIGHTPLEASE HELP GET THIS RESOLVED

Brakets for sectional promised but not assembled at homeAsked delivery agent to take back furniture; he refusedPromised accent pillows not deliver
I purchased a new sectional set and two swivel chairs from Rooms To Go on 9/22/at Store #with Belinda Sarne order number XXXXXXX Belinda was a great sales associated who helped me get what I wanted I have three issues that occurred days later:
I scheduled delivery to be on Sept 26th My furniture did come during this time but without the promised brackets that would keep the sectional together During my visit on Sept 22nd to the store, Belinda showed me the brackets that she ensured me would come with my sectional after consulting the employee who set up the furniture and the manager who took care of that aspectThe manager of that section also spoke to me and allowed me to take a picture of the brackets to show to my friend
When my friend called me to let me know that there were no brackets that came with the

Company has not fulfilled their obligation to deliver and set up purchased items
Order date: 10/30/via telephone
Order number: XXXXXXX
Salesperson: Tyler A.(XXXXXX)
Payment: $11/1/17(cash)
I was trying to order furniture to be delivered to an assisted living facility for my mother Timing was critical as I wanted her to show up to a furnished apartment, after her discharge from the hospital I wanted to place the order online and pay with a credit card but I could not select a specific delivery date, so I called a store near the assisted living facility I was told that I could not pay over the phone with a credit card but that someone would have to go to the store in person and pay for the purchaseI gave Tyler the list of the items that I had chosen over the phone and he was going to check stock and get back to me When he called back there were a few items that were not in stock He suggested that they could send a temporary bed frame out until the one that ma

Issue - one with big mark on wall during delivery and with financing option
Hello,
I just moved to a new home and bought majority of my furniture from RoomtogoI have main issues here
1) When I went to purchase in January, my sales rep was ArleneI was told that Rooms was offering a year financing apart from the low rates etc and I therefore made the purchaseThere was a time during my purchase cycle again in Jan that I was contemplating cancelling and going to HighpointArlene convinced me not to especially showing the year financing benefitI finally bought from Kids (Katlyn was the sales rep and also gave the same offer) and from the main storeWhen I received my Syncrony bank statement, I was shocked to see Year financing in majority of the caseI immediately called the store, was put on hold for a long time and finally told that the manager will call me Monday which he never didIn between, I called Arlene and she was surprised too and assured that the s

All the seams are coming out of my replacement couch and I am being told it cant be replaced
I purchased rooms of furniture in May When the furniture was delivered, it took coffee tables to get one not damagedI worked with Michelle Lto finally get a table not damaged and she did refund me approximately $because I had to miss work for appointmentsThen I had to have the chairs to the dining room table replaced several times because they kept breakingOne even literally fell apart when someone sat in itSo in June Michelle Lagreed to give us an entirely new tableWe bought a new table in June Now less than a year later the veneer is coming offAlso in Spring the mechanism on the powered couch brokeSo they replaced the couchLess than a year later, all the seams are coming out of the second couchIt is coming out on all three cushions (bottom and back), the reclining part, the arms and even the back of the couchSo I called in January

Aside from poorly made furniture prepare to waste a lot of time trying to pay your bill Don't bother with their customer service dept
Process for making online payments is not user friendly and to this point I am still trying to find a way to pay my bill Their customer service department will only add to your aggravation Their quality of furniture is not worth this aggravation Back to IKEA

Lack of compliance with furniture coverage whic was purchased with furnitureHave has furniture approx months
I purchased a complete living room furniture set from Rooms To GoAt the same time I purchased the furniture fabric protection coverageWithin weeks of the purchase there were unexpected spotsUnexpected because I was told the company had applied the protection before delivery and it was suppose to protect the materialI have called the company to request a cleaning at least timesThe last technicians stated that Rooms To Go would contact me and have the stains professionally cleanedThen rooms to go would come back and reapply the protection coverageI did not hear from RTG so I called and was told that I had to have it professionally cleaned at my expenseI was shocked because it was clearly stated by the technicians that RTG would do the professional cleaningThis furniture is not even a year old, it was expensive and the same spots from the first complaint

the leg to one of my chairs broke into called and asked to have it fixed then it broke again and then again I had it fixed and it's still broken
the leg of my chairs is still broken even after they came twice I asked them to replace the leg and they blamed the reason the chair is broken on the floor of my apartment which is completely leveled

Your showrooms look great and your sales people are very niceBut, that is where the good meets the bad and uglyIn my opinion, RTG customer service and delivery is horrible once the purchase is madeI paid by credit card on 9/2/and was given a delivery date for 9/13/on the day of delivery I received a call that the "truck was down" and delivery was not going to happenReceived another call at 2pm from Brandi at Southwest Independent Trucking (Dispatch) that the truck was back up and running I can expect my delivery about 5pmI called the store at pm to find out when I can expect my delivery the rep stated she would call me back but never received a call backAt am on 9/14/I called the CS department to find out was I scheduled for today and I was told the shipping manager (Jessica) removed me all together out of the system No sure why, maybe it was the debate I had with her employee Josh that caused this type of recourse On my original delivery date Josh and I got into a heated debate about my delivery to the point where Josh told me I have said enough and he has heard enough from me On 9/14/CS wanted to reschedule me for 9/19/ Unfortunately due to the behavior that was demonstrated to me I am going to cancel my orderIn addition, I cannot take another day off of work
I'm so disappointed with RTGAfterwards, I read the RTG reviews by other customersNo way, no how will I consider a future purchase from RTGI can only hope that this information will improve the performance of Southeast Independent Trucking or RTG find a new delivery vendor

My front door was damaged by the crew delivering the purchased furniture to my home
On August 2nd, I received a couch I purchased from Rooms to Go When the crew delivered the couch, they damaged my front door They did not attempt to protect the door When we confronted him about the damage, he said "it wasn't going in any other way." Of course, if he had paused to place a furniture pad over the door or waited for me to remove the door from its hinges, the damage would not have occurred I filed a claim with Zelvnoia Wright Here is her response: "In regards to your property damage claim involving your front door, I regret to inform you that your claim has been deniedThe damage to your door doesn't suffice with the furniture you had deliveredI spoke to the driver and he denies damaging your door, stating he doesn't carry furniture up that high as shown in the photographsUnfortunately, there will be nothing further South East Independent Delivery Services can d

Purchased a mattress in which is still under warranty and I purchased an extended warranty also The refuse to do anything about the issue
I purchased a bedroom set and a mattress from rooms to go in I reported that the mattress went from firm to soft already and it now sinks in the middle They refused to exchange it because it wasn't covered by the manufacturer I say if they aren't going to guarantee their product for years then both the manufacturer and rooms to go should not be in business I bought another bedroom set in and wished I hadn't now If rooms to go doesn't fix my issue I will not purchase anything else from them and I will call all the local television stations to have them all show what happens when you buy something at Roomd To Go and that Rooms To Go won't actually guarantee their product

My love armless recliner brokeWhen they came out they said it was repairableThey repaired it and assured me that it would not brake again
My armless recliner brokeWhen they came out I told the service guy that it needed to be replacedHe said it was an easy fix and assured me that it would not brake againIt broke again and I called to have them come back outHe again assured me that he fixed it and it would not brakeNow it is broken again and they will not replace itI told them, that they keep putting a band aid fix on it and it should have been replaced the first timeThe customer service Tina W.told me that there was nothing they could do because now it is not under warrantyI told her that it was the same problem and it should have been replacedI asked to speak to a manager but she said that she is the only person that I am allowed to speak to

Rooms to Go delivered broken and damaged furniture and took months to replace one of the items
I originally received my furniture July 8, which was delivered well past the timeframe givenWhen the tv stand was unwrapped, a piece on the side was brokenWhen the bed was brought in there was an extra whole where it shouldn't have been, dings, chipped off paint, and protruding areas on the side where whoever put the headboard together originally drilled the screws in too deepThe delivery guy took pictures and informed me I would receive a call to set up a time for them to replace the furnitureI never received a callI called 7/or 14th spoke with a manager who claimed to file an incident report because my son scraped his wrist on the damage tv stand that was left hereI told them that I wanted them to pick it up and refund me for itI was told to call the local Rooms to GoCalled and spoke with Mike who tried to ridicule me for waiting a week to talk to himI explained the

a defective or poorly made childs bed
I purchased a Disney bed from rtg over years ago my daughter who was at the time spends 50% of the time with me of the 50% she sleeps in her bed 25% of the time it is just me and her no one else recently I sat on the bed (I weigh 171lbs) to help her get dressed and the bed collapsed after looking at it the one inch support frame shattered in the center where the two pieces meetafter removing the splintered support I noticed the cheap wood screws used to assemble the support I also notice that only 5/of the screw actually makes it into the rail this piece is assemble at the manufactorersI contacted rooms to go and was told I was out of warranty they did not want to hear the circumstances just that I was out of warrantyI then contacted corporateI was advised to send pictures I did I received a call from Melissa she explained to me that after looking at the pictures, the bed has been in the home for over ye

Customer service is awfulI will never buy anything there again I waited a month for my delivery, to find it its broken and the order was wrongThen they proceeded to tell me it would another month to have the complete orderThe delivery personnel couldn't care less, and not afraid to say itThey told me it wasn't their problemI don't care how low your prices are, I will not shop there again

The scotch guard warranty the company is not honoring and now trying to say it voided
I purchase a sectional in I purchased the sofa with a scotch guard warranty and was told by the sale agent that if there sofa get stains that cannot be removed my cleaning they would replace my sofaAt that time the agent stated the only thing not covered is rips and pen marksSo in July called cause I got a couple of stains on the ottoman and chaiseThey sent out a rep and he told mei had to get it professionally cleanedSo I did in october and I called rooms to go againThey sent out another tech and he at that time informed me that it didn't look like my sofa had scotch guardHe stated there should be sticker on each cushion on the sofa that gave a date and time that the scotch guard was added and there was noneHe told me he was requesting to change out the sofa and Rooms to go would contact me in daysWell they did I contacted them and they told me to get it cleaned again

The delivery workers damaged my wall and it still has not been repaired
On August 20, my husband and I had couches delivered to our new homeThe Rooms To Go delivery men were moving the sectional couch upstairs and they hit the column on our stairwell very hardThe wall was severely damaged (chunks of plaster fell out)Keep in mind, our house is BRAND NEWThe delivery men acknowledged that they were responsible for the damage, and asked that my husband and I give them an opportunity to have their repair man come out to fix itWe said this was fineA repair man named Carlos called and left me a message about fixing the wallWe corresponded back and forth, and finally he came out to fix the wall on August 31st (hours later than the agreed upon time)I spoke to him, and he stated that he worked for Rooms To Go (he was wearing a Rooms To Go shirt), and his job was to fix damages caused by delivery menCarlos ended up not finishing the wall that dayHe said the damage wa

We purchased new furniture and was lied to repeatedly by both the sales associate and the manager (two of them)We were misled in order to get sale
The order number is XXXXXXXXWe went to the Kennesaw location on Labor Day weekend to buy almost $8,of new furniture for our homeMy wife had shopped carefully and we had a tight budget, but the sales person had been nice so she decided on Rooms to Go as we had done the initial view onlineThe sales person Linda Harvey helped us with the purchase and then we were hit initially with a sizable delivery charge, we would pay for it but we needed the delivery by the 13th as we had to leave our old homeLinda told us that they can't deliver on a set dayWe explained that we had to leave the old house on the 13th and needed furniture that dayEvery other store we had bought from that day couldWe were given a bunch of lines about the struggles of your delivery system (not to mention the cost is far higher than anyone else)Linda gav

They wrong item was delivered
On 2/I purchased a loveseat from the Roomstogo store at Abercorn St in Savannah GeorgiaI had to wait until today 3/for deliveryThe coach that was delivered was incorrect and unfortunately we did not notice it until the wrapping was removed later this eveningI attempted to call Customer Service to arrange an exchangeI was told they could not schedule another deliver until 3/I purchased the loveseat as I am having out of town company this weekend and needed the seatingI also have animals and can not spend a week chasing them off furniture that does not belong to meI found the customer service rep not willing to make any effort to accommodate a resolutionI even asked her to arrange a pick up of the wrong coach to guarantee it remains in new conditionI have purchased many items from your store in the past and will have to seriously consider if I will continue to make this my furniture storeI would appreciate a response to my em

On April 2, I established a credit line with Synchrony Bank to finance my selection of home furnishings After concluding this transaction I saw two wall hangings I thought would go well with my selection so I informed Jerry W., the Sales Associate I was working with "I want these two pictures, I will pay for them cash"He entered the transaction into the cash register and gave mean amount due of $I inserted my Visa Debit card and debited that amount from my bank accountA review of my sales receipt when I got home showed that he had entered the transaction as a deposit and the cost for the pictures was $I returned to the store April 3, and disputed this with MrWI was never informed of a requirement for a deposit, I was paying cash for the pictures I chose and he cheated me out of an additional $I want my money backNothing was resolved, all future communication was carried out with the Store Manager, Mark H
After three deliveries I finally