Rooms To Go

Item delivered 5/27/PM,quit working by 5/AMI want my money back
Order XXXXXXX, revise *** purchased 5/01/2016, delivery 5/27/16, modelXXXXXXXX, Quit working 5/28/Can't find acct.noSalesman, Johnnie K..(extremely nice) I called in less than hoursSales gave me number of customer service, they told me to call Store, I did, for three days, have yet to hear from themI could hardly have known that it would break that easy unless I was able to sit on itemOf course it was the weekend and than Memorial day, but they have had three days since then

RTG employees have the worst customer service skills I have ever seen What ever happened to keeping the customer satisfied? We placed an order in the Dunn, NC store/warehouse on April with an agreement for furniture to be delivered on May We waited all day and finally made a call into Customer Care to see what was the reason for the delayCped from what they could see on the computer They told us that our order was being held up because of a $balance which no one could tell us where that came from since it suddenly appeared after we placed the order, paid for the order, and left the store I spoke with a supervisor who tried to get the issue resolved and it turned out that also on top of the less than $balance that their computer did not capture our signature when we signed on April The supervisor told us the furniture would not be delivered until that signature was obtained Why did the truck pull up in front of my yard minutes after I got off the phone with the supervisor? When my fiancé and I approached the delivery guy (who was on the phone with his rude supervisor by the name of Charles) he told us that he could not leave the furniture I could heard Charles on speaker phone, yelling at the delivery guy telling him, "Do not take that furniture off the truck.....drive off, jus drive off!" I told the delivery guy to please do what your supervisor is telling you to do because I was waiting on the supervisor to call me back about this order We ended up talking to Ron (the Dunn, NC - store manager) who showed no care or concern about the mess up Ron did tell my fiancé that we would be compensated for their errorWe drove back to the store (1hr mins away) the next day so that we sign again for the financing of the furnitureI also requested that we get reimbursed for at least the delivery charge I received my finalized receipt and the delivery charge was still showingI called to the store, spoke with some rude women by the name of Shaniqua who rudely told me that they could not credit me for the delivery fee but I could call corporate office I called corporate office, they agreed to credit me the delivery fee but it couldn't be done until after the furniture was showing in the system....."DELIVERED" I will see if I have to post another review or file a complaint once the furniture arrives!!!!!! RTG needs to offer training classes on "How to Better your Customer Service Skills" to all of their employeesThe sale reps are the only nice people in the store

Sales representatives are giving information to lure you into the store
I went to the Cypress location yesterday 11/21/to buy a living room setI spent an hour picking out what I wantedI decided on a set and the sales rep tells me I won't be able to have it until Friday or laterHe previously told me I would be able to have it next dayThey said they couldn't do anything for me but that the Brookshire location is the distribution center and we could pick it up the same dayI called the Brookshire location this morning to confirm that we could take it home the same dayThey said yes as long as we were in the store before 5pm we could take it home the same dayMy husband took off work early and got there around 3:30pmHe looked around and picked out an even more expensive living room set and we decided to buy that oneIt was confirmed in stockHe goes to buy it and they say he can't pick it up until Friday
It is a huge waste of time and very wrong for them to

I need a refund for Force Field coverage that I cannot use
I purchased furniture and force field coverage for my various items on 2/17/2018; my delivery came on 2/23/On 2/24/I had an incident when one of my kids wrote on my new sectional with ink penI called customer service to schedule a cleaning only to be told the service does not cover ink pen, only food and beverageThat was not a specific detail explained to me by the sales rep when he suggested I purchase the coverageTherefore, I would like my money back for all Force Field coverage I paid for in association with my recent furniture purchaseI refuse to allow them to charge me for coverage I cannot use for all types of stains/blemishes, especially when the sales rep was not specific about what is and is not covered

Rooms to go recently changed the financial institution with who their store credit card goes through
I fully understand that at any point and time that Rooms to go can close accounts at their dispose Is it really beneficial to those who have a rooms to go credit account to have their account closed just because the company decidied to go with another financial institution to handle their accounts I deal with other companies in the same regards and they just transfer the account to the new financial institution Most times you will receive notification of the change and will receive a new card, but this is way more beneficial to the consumer who plans to continue to do business with the company In order for me to gain another credit account with rooms to go I would need to apply which hinders the total life of the accounts on my credit score I believe that long term this will cause many consumers to be reluctant to gain a rooms to go credit account for the fear that their ac

After years of purchasing furniture from rooms to go I feel I was treated unfairly by the customer service departmentHad issues with delivery
Order Number XXXXXXXi On March 19th, I placed a rooms to go order after being approved for $5,I planned to use the credit to purchase a living room, bedroom and dining room seti had purchased furniture from rooms to go before and had decent experiences so I figured I could go with it againi paid the item and the delivery and set up fees and daya later my item was scheduled for deliveryOn the delivery date they gave me a 2-pm time frame, around 5pm they called to change the time frame from 4-pmso we then had to wait the entire dayAt about 7:pm I missed a call from the driver, they didnt leave a voicemail or callback number so I was forced to call the customer service number but could not get a hold of anyone, the driver drove by my house and kept driving after I tried flagging him downI then called the Midlan

I have had numerous issues with sales, delivery and customer service failures
I have made many purchases from Rooms to Go in Newnan, GA and the most recent has been the worst overall service that I have ever experienced with any businessI have been very unsatisfied with the sales experience, delivery experience, and customer satisfactionThe sales experience started with a representative that was only concerned about making saleI did not realize until the delivery that the items sold to us was incorrectWe purchased a baby set that included a crib, changing table, dresser, and glider/ottoman combinationWe also, additionally purchased a mattress for the crib and changing tableUpon delivery, we did not get the changing table, instead we had two mattresses for the changing tableI contacted customer service and was treated like it was my problem and not Rooms to Go problemI was as upset as I possibly could be with the way I was personally treatedI then contacted the stor

NEW furniture delivered damaged and not workingof pieces badRequired day offRequired day off for fixNo time optionsThen did not show up
Ordered new furniture, $of pieces damaged upon deliveryRequired day off to accept delivery 5/1/for hour delivery windowReported damaged goods immediatelyWould not accept time frames for service and delivery of replacement furnitureStated a date for appointment and then receive a phone call for a hour window the day before that requires additional time off of workThey only guarantee a dateThey only provide a day when they're going to be in the area and requires consumer to take additional time off work to receive service or replacement furniture for furniture that should have been new and pristine upon delivery
After taking a second day off, and being forced to conform to their requirements to be home at a specified time period, now they will not deliver during that time frame but require owners to tak

Company has given me the run around about how to return/exchange furniture, and continued to add fees and conditions with each conversation
The chair which I ordered and was delivered on Sunday, December 17, 2017, is too large for the room The delivery driver told me that I had hours in which to contact customer service to request an exchange I called right away only to be informed that customer service is closed on Sundays I immediately called my sales associate, who informed me that I should call customer service the next day and then come in to the store on Tuesday, December 19, 2017, her next day of work I would be able to exchange the chair for merchandise of equal or greater valueWhen I called customer service on Monday, I was told that I would have to make arrangements with the store When I explained to the operator what I had already been told, she put me on hold while she called the store She came back on the line to say that I would have to resolve this thr

Poor quality furniture leading to me in collections!
Hello,
In 2012, I went to Room to Go to purchase real quality leather furniture and ready to pay in cashThe sales agent told us about a Nice "leather" set and I, being sold on the presentation and said "leather quality", purchased the sofa, chair and loveseat including leather furniture protection for $1500, including deliveryFast forward several years I begin to notice furniture cracking and peelingDid some research to see what to do and ultimately contacted Rooms to GoI was given an email to send pictures toI did this as instructedWas told they would Only issue $creditWell we went to store and could not find any set for $600!! Spent about hours (with no assistance) before being approached for helpTold them the scenario and all of a sudden no one could help us but one sales rep(Later found out this was the rep who in lied and sold us the original fake leather set but they did not tell us it was help

Several incorrect deliveries and inconsistent service from rooms to go wpb
Recently my husband and I went to Rooms to go and purchased an exuberant amount of furnitureWe were told that the delivery would be made after Christmas which we agreed toOne of the items that we we purchased was a three piece Cindy Crawford set (blue), sofa, chase and love seatThey brought us two different colorWe had to wait two weeks for them to bring back the correct color that we purchasedThey came back two weeks later and they brought couches that were damagedWe called there customer care line and they were not helpful in resolving the matterThey kept going back and forth with us, they wanted pictures which we providedThey did not compensate us for any inconvenience they caused usThis was our first time and it will be our last time going to rooms to go for any services as this was a very very bad experience for us

Received a sectional sofa that was defectiveI was told to keep it and they would send me a new sofa Next were worseWrong color, etc
6/4/purchased leather reclining sectional order numberXXXXXXXX, plus tables, a dining room set etc The sectional was in stock, the dining room would be delivered separately The sofa was defective and did not fit together properly I was told to keep it and they would ship me a new one The next were worse, one arrive with piece a different color than the other pieces I decided to keep the best of what was delivered and returned the pieces that were a different colorWhen I explained this to customer service manager Briana she offered me percent off to take it as is and give up the year warrantee At the time of purchase I also bought a year guarantee if I could not get a stain out of the leather like red wine etc I paid an additional $for that guarantee Now I was told if I accept the as is percent off $I

I have called Rooms To Go three times in an attempt to have my chair replaced or repaired when I bought reclining chairs I purshased the extended warrarnty that the salesman said would be no hassel it was a blanket coverage anything happens to the chair during the warranty period give Rooms To Go a call and would be more than happy to assist me with repair or replacementI called times on Nov 18, spoke to Edgar (1210agent @roomstogo.com) was told to send in a picture and he would return my call as soon as he got the emailLater that day I called and was told by another associate that he would return my callI called again on the 21st of Novspoke to Norma (***@roomstogo.com) at approx 10:30am she told me that the associate I spoke with was off to send her a picture and as soon as she got it would be in contact with meI left her my cell # XXX-XXX-XXXX which I can be reached hrs a dayStill no response it seems that they want to hurry and get me off the lin

defective reclining chair return and exchange
I purchased pwr recliner Lipstick/ Jamestown/Salem on 6/30/it was delivered 7/3/ mechanism stopped working, called service scheduled piand replacement for 7/but no delivery was scheduled So I asked "when" and I was told Thursday, 7/but no schedule or confirmation was given, How long can this go on? Personnel was very curt

Wrong product delivered despite advanced warningCompany refused return and demonstrated poor customer service
On 1/13/my family visited RTG store and purchased a Sleeper Sofa (SKU XXXXXXXP) and a Chair (SKU XXXXXXXX) using a RTG store credit card we just applied for in the amt of $1,At the time of finishing the purchase I noticed that the color listed for the Sleeper Sofa and the Chair did not match on the receiptI notified our sales rep, Kevin Beniston, of the difference and he said that this was fine that it is the same and would be correct when deliveredOn 2/9/the sofa and chair was delivered and as the delivery guys were unloading the sofa I pointed out that it was the wrong color, Oatmeal, instead of the Granite I had orderedThe delivery guy said he would make note of it and we would get a call soon to schedule a replacement sofaThe next day I called the customer service line to inform them of the mistakeThe girl I talked to said she could not do th

Wrong product delivered twice with no expectation for exchange until FebruaryBad customer service experience with poor and untruthful communication
To whom it may concern:
I am discussing an error with an accent chair order delivered wrong twiceI had the product ordered on Thanksgiving with delivery scheduled to 12/I have ordered blue accent chairs and the delivery came in one blue and one beige colorWe have scheduled for my husband go to the warehouse to pick this product up and again they gave us the wrong color
For that moment on, all we have is mustached information about the product being delivered in multiple dates and now is changed to FebruaryI have called customer service multiple times with they asking me to call the store, I called the store multiple times with they telling me this is a customer service issueAt the end nobody give us a correct information or solve the issue
We have been yelled at by people from the store and customer service, w

RTG is NOT warranting the full 10yrs of my manufacturers 10yr mattress warranty
Previously bought a mattress at RTG in ($3,000-$4,000) that had to be returned due to manufacturer defect As a result I received a new mattress July (Different mattress, different manufacturer)In July I called in with issues with my new mattressIt already had a 3/4"- 1" sag and is unbearable to sleep on and causing major back issues for myself and my spouse I called RTG and they said that they WOULD NOT uphold the manufacturers 10yr warranty for my new mattressThey said my warranty expired in with my original manufacturer defected mattress bought in With that, I am only receiving 3yrs of my mattress manufacturers 10yr warrantyMy new mattress has a 10yr warranty and it is unethical that RTG not standing by the manufacturers warranty and trying to force us to buy a new mattress when we currently have yrs of warranty left

I purchased a table over a month ago through rooms to goAfter different deliveries it is still sitting unassembled on my floor
I purchased the Benton Espresso piece counter table, model #XXXXXXXP from Rooms To Go January 27, 2016; order #XXXXXXXXI to Autumn Creek Dr, Knoxville, TN, The initial delivery took place February 6thThe table top and chairs were delivered fine but upon assembly the delivery guy told me the pedestal piece upon which the table rests was damaged and they would have to send someone out with this pieceThe table top and chairs were left and eveything else was removedThe second delivery took place 2/13/Upon delivery the guy asked "where's the rest of your table?"He was dispatched with table legs that attach to the storage pedestal pieceHe then told me, yet again, someone else will have to come back with this piece, and he left the legs in a boxI called and spoke with at least different representatives and one supervisor to expres

Product damaged and keep bringing damaged replacement products
We had a bed delivered on April and it was damaged we called and set up for them to bring replacement pieces and when they did they didn't replace all that was brokenSo we had them come out again with the necessary pieces and those they brought were damaged and confirmed damaged by the driver for rooms to goSo we called again and set up for them to bring replacement pieces and asked that a supervisor inspect them before bringing themSo they came out today but nothing has been inspected and they too were damaged and confirmed damaged by the driver who had brought two of the same product and both were damaged

Company will not refund my down payment
we purchased a dining room table with chairsWhen delivery was made, the glass top was broken and unable to reorder a new one because the product was discontinuedWe made a down payment of $and store is refusing to refund the funds