Rooms To Go

Delivery issues with RTG I purchased $7,worth of Furniture in advanceDelivery was set to 12/I requested for delivery date to be moved days later because the house is not ready yetRooms to go said I had to wait until end of January (months) because if I change my delivery date, they will give my furniture to other customers with back ordersThis is unfair practice because the items are in stock and I have purchased them already Just because RTG is running out of stock, they will give the furniture I purchased to other customers

BROKEN COUCH MOTOR SINCE APRIL SEVERAL APPTS TO FIX THEY DID NOT FIX WAITING AND WAITING WITH NO WORD FROM THEM, WANT REPAIR OR REFUND BROKEN COUCH MOTOR SINCE APRIL SEVERAL APPTS TO FIX THEY DID NOT FIX WAITING AND WAITING WITH NO WORD FROM THEM, WANT REPAIR OR REFUND....THEY HAVE DETAILS OF WHOLE THING

I purchase a base and a Mattress on 03/26/and the mattress is damaging my back from the inside metal material I contacted Rooms to go they said that they need to evaluate the mattress and honestly the experience from day one was extremely unprofessional the total sale was $ the order number XXXXXXXX the first mattress was not as expected and they told me that no refund can be issue I was force to purchase a base when we call for information the told me that we will have days to return the mattress that was an incorrect information according to the store manager that was very unprofessional this second mattress and base combination is the words ever bad quality of product

I never received the furniture I paid for and now I can't get my refund either On May 1st, I paid over 4,in cash for living and dining room furnitureI tried over times, to have this furniture deliveredDispatch was horrible and misquoted times continuously leaving me waiting and missing work obligations and my son's athletic eventsOn the last attempt on June 1,2016, I waited at home for the entire day (9am until 11pm) and no delivery was madeI was calling customer care the entire day and I was being told that I was the next delivery, the truck was on their way, the guys were one stop away, etcI called the next morning and I was told the truck broke down.Finally, I went to the store for my refund and was told I had to get my refund and was told that I had to be given a check even though I paid cashThe check took days to be mailed to me and was then sent to me in the wrong nameAnother careless mistake, after numerous times calling "customer care" and combined hour

We purchased a bed in July and it was delivered and put together by RTGWhen the bed was put together the screws were stripped The order number is XXXXXXXXThe bed was purchased on 7/22/and delivered on 7/28/The total price was $1, We purchased the bed and got it delivered and assembledWhen we went to move on 7/27/18, the movers could not get the bed apart because all of the screws were strippedWe were paying them by the hour and they had to stop everything, take the truck to Home Depot to buy a special tool to get the screws offThey couldn't get them all off but they got enough out to move the bedThey needed the rest out in order to get it upstairs in the new houseWe had to call RTG who told us the warranty was voided because we moved it from the original addressNOBODY told us that when we bought itWe were one day away from the warranty and could not use itThey had to send someone out to disassemble the bed to get it up but said they could not

Zero Stars - Attacked by Delivery personnel and property was damaged Police and emergency services were contacted RTG obviously does not properly vet their delivery employees putting their customers at risk They also then refused to send anyone to properly install the furniture nor uphold the additional warranty purchased We have purchased and had delivery of furniture from RTG previously, in addition to having a RTG Inspector on a property a couple hours prior to the event without issue, so obviously it is a RTG issue not their Customers that have spent over $in less than months In trying to get this issue addressed with RTG we were placed on hold many times, with the issue not being handled with the urgency it deservedBeing a retired VP of Quality of a major corporation with Customer Service reporting into me I know for sure we continue not to be handled as valuable customers I will continue to spread the word to ensure other potential costumers can be aware of the risks involved in dealing with RTG Fortunately we have RING video of how RTG treats their Customers

I purchased a sofa from Rooms To Go (RTG) and had problems with the quality of it from the first weekI recently had an issue with a seat cushion foam flatteningI reached out to the president of RTG who was swift to have his secretary respond and assist meThey attempted to assist me by replacing the seat cushion that was defectiveHowever, the new cushion they sent was off in color and grossly larger/ fuller than the originalI'm posting this review to let people know when you contact the head of a company they will attempt to assist you; however, the problem is the people they have to rely on to assist you furtherI sent pictures showing the President's secretary the cushion so she could see the color and size differenceThe secretary informed me they would not be assisting me further because they sent me the cushion at no cost to meThe secretary was cold in her email response and the people in the factory clearly over stuffed the cushionIt's like she's saying I should be grateful to have a discolored extremely large cushion because it was free! I purchased furniture for my home expecting it to last for years and clearly this isn't quality furnitureI will have to try Ashley Furniture and Haverty's for future purchases I will not shop at Rooms TO Go again

Purchased a TV console on 4/23/Received damagedRooms to go came out several time to fix and replace and item is still broken Purchased a TV console on 4/23/Received damagedRooms to go came out several time to fix and replace and item is still broken Date of purchase: 04/23/ model number is pebblebarnwood problem is current as of today 08/17/ order number:XXXXXXXX sales rep: Nicole [redacted] amount :

I'm in shock at the service I received by this companyI've been lied to for them to make a sale and now that I've paid can't get any help I just recently purchased my first home and I don't have any decent furnitureMonday,February 15th, I took my family to rooms to go to buy someWe found what we wanted (order#XXXXXXXX) and inquired about the purchaseOur salesman told us delivery would be 149.99$We needed the furniture to move into our house before March 1st, in order to keep from paying mortgage and rent, so we asked about the ship dateOur salesman stated that it takes 7-days and at the most days, so we agreed to purchase the furnitureHe said that his computer wouldn't give him a date but he'd call the following day with the exact dateThe next day he never calledMy girlfriend ended up calling him times the following day unsuccessfully trying to get a delivery dateThe next day a guy named Jeff calls and says the delivery date is March 14th, a month after

Damaged Furniture From the first purchase my items were damaged, the dinning room table was chipped, the sofa had issues, the lap did not show up, the bed was missing the headboard. Now the sofa has a broken leg on it and the scratch is still on the other piece and it hasn't been replaced. My chairs have faded or turned pink from writing or clothes or IDK what and it needs to be repaired. I ordered two more chairs that do not match and was told I'd have to cover the shipping price if I wanted to return them. I have had nothing but horrible service.

I have shopped with RTG for several years and have never received such poor service cheap furniture It took my five visits to RTG efore I decided on what my purchases should beOur Sales person (James) seem to do his job and make us happy customers but my bedroom set didn't come in as orderedIt took several calls to customer service which were not the best experience to have knobs put on the dresserThe first technician that came out said it was to much for him to which wasted my time and caused me to miss my sons gameThe second technician came out completed that issueI have not had the furniture for days and the bed foot boards are already peelingI am paying to much to have received cheap furniturePlus I've called customer service and has not had any solutions and I continue to be inconvenienced

they ran my credit for a card 8/I was approved for a large line of credit now the card is no good??? Have to reapply Was approved for a large line of credit in 8/went to get a recliner 3/7/and they had changed banks, and my card is no longer any goodThey would have to run a credit check on me again, as anyone would know, this goes against your creditWhy should the existing customers have to go through this again? I received no letter stating that anything was changing so I had no ideaThey should let the existing customers use the card they were approved for This is not good business for the consumers that care about their credit

Over days and Rooms to Go doesn't know status, unable to tell me when/if item is in stock and their parts departments haven't responded to them Spoke with representative on June as well as received an order formPrior to them sending an order form made aware of what item/product [redacted] neededAfter they stated we have the item, please fill out the form and the parts department will fulfill itSounds simple right? No, beyond the oppositeI've called times, once in August because didn't realize it was going to take at least days to receive product Great, I am patiently waiting at least days, per form only stated days on form therefore, if I included Sunday, should have received item September I called again September (days per order form)I didn't include Sunday when I calculated the days Anyhow, Karen whom I spoke with said someone will contact me Monday with the status of orderNo one contacted me Monday, September 24, Today, it's Sept

Rooms to Go delivered incorrect furniture, their delivery service was disrespectful and the company didn't provide a proper solution. Two years ago I bought a leather bonded sleeper sofa from Rooms to Go. Since then the leather gradually began to strip off the sofa. In early July I went to Rooms to Go with pictures of the stripped leather and they told me they no longer carry leather bonded sofas because of this very issue and exchanged my sofa for a new leather sleeper sofa. I exchanged the new sofa on July 8 but they did not have any in stock and therefore had to deliver it on Sept. 6. On Sept. 6. they delivered a damaged sofa, which of course we did not accept. I was ok with this and made arrangements for a new delivery date and asked only that it be delivered prior to Oct. 1 because we have a guests coming to stay with us that need the sleeper sofa. Today Rooms to Go delivered the sofa and in exchange were to take my old one, yet once in my apartment I noticed the fabric on

Outrageous delivery cost, poor delivery service, unacceptable customer service, wobbly table I purchased furniture on 08/08/in Huntsville, Alabama (which is not a choice in the drop down box) It was almost a month before my first delivery I had an appointment time from 12- My furniture was eventually delivered at 9:that night after multiple call extending my delivery time later and later Only at about 5:I found out that the truck was having to be towed If they had told me that earlier I could have left my house and came back but they preferred to keep me in the dark and hold me hostage in my own home The last call I asked to talk to a manager They all are so apologetic and understand why you are upset but do nothing about it He promised someone would call me back the next day to discuss the delivery charge Nobody ever called I decided to wait for my second delivery and see how that went, even though I was still unhappy that I was stuck waiting on them fo

FAILURE TO CREDIT MY ROOMS TO GO CREDIT CARD FOR $FOR Belmar Gray Dresser Item #(from website - online order) I PLACED THIS ORDER ON LINE ON 12/09/AND THE BUREAU WAS $AND IT WAS CHARGED TO MY ROOMS TO GO CARD THAT DAY! At the same time I paid $with a debit card for delivery and tax on lineThis order #XXXXXXXXi was cancelled December 15, RTG did credit back my debit card for $for the tax and the delivery chargeHowever, they HAVE NOT TAKEN THE $OFF MY RTG CREDIT CARD! Before this cancellation my balance on my RTG credit card was $My balance on my credit card has gone from $to over $1000.00!!! and internet sales keeps telling me I WASN'T BILLED the $599.99!!! and maybe I made another purchase!!! Are you kidding me??? I went into the RTG showroom in Raleigh and they gave me a printout showing the only money credited back was the $This failure to refund the $PREVENTED ME FROM PURCHASING OTHER FURNITUR

Rooms to Go sold me an item that was on backorder for a month and half They called me today to tell me the item is still on backorder I purchased two tv stands a month and a half ago and was told they were on backorderI was given a delivery date based on when they would be back in stock A month and a half later, I received a call which was last week with the delivery date confirmation which I accepted Then, I received another text with the confirmation on the shipping windowI moved around my day to be here for the delivery The day before delivery at the end of the day I receive a phone call that my item is on backorder and there was nothing they can do I was clearly [redacted] and the operator yelled at me and said I cursed at her which I did not I was upset and she mockingly said to call the store if I have a problem You have taken my money! Now I have people coming over this weekend and have nowhere to put my tv and it's embarrassing Now, a month ago, I

Mattress return within days of purchase and not satisfied with policy
When I was at my local RTG, trying to decide between different mattress, my salesman swayed me towards a particular tempurpedicI was told that if I was not happy I had days to exchangeThe bed I received was horribleWay to firm for my comfort and was beginning to cause nerve pain in my arm from the way I sleepI was told to contact corporate that they would have to approve the returnCorporate did indeed honor the return and told me I had days to re-select and there would be a $fee for the drop off and pickup of new mattressI went back into the store to select the original mattress that I wanted and was told it had to be of greater or equal valueThis was the first time that I had heard this policyThe bed I am interested in is about $lessI called back HQ and spoke to a very unfriendly customer service rep who argued with me about the policyMy defense was that If I knew that was th

I think this company needs to seriously consider revamping their delivery process This process seems to work only for the company and not the customer I have spent just around $purchasing a complete bedroom set No one should have to wait all day to get a delivery They can't possibly believe that someone should take a complete day from work to get an order Their customer service department is very robotic and does not try to accommodate the customer This is absolutely the last time I will give them $of my money They are quick to take an order and once you pay the customer service ends there I don't know of any other company who imprisons a customer to receive an order I will not recommend this company to my enemy!

RTG has taken advantage of my elderly mother
My mother financed a dinner table from Rooms to Go (RTG) 11/2016, and the table is now in need of repairWhen my mother contacted RTG to have someone come and repair the table, she was treated rudely and told she no longer has warranty in place for repairs to the dinner table she is still making payments on I (***) then contacted RTG corporate office and spoke with Donavan (whom was also extremely rude and abrupt) , who also refused to listen and help my mother who is a year-old-woman