Rooms To Go

My star rating is actually minus 5!!!! My husband and I are first time home owners and went to buy a bed for the very first timeWe went to the Rooms to go on LBJ and PrestonIt was the WORST possible service We have gotten in our entire livesWell, when they were selling us their product, it was great! But the after sales service was an absolute horrific tragedy!!!!! The delivery company they outsourced claim they came to our home, which is by the way a fully glassed house front with a drive through in order to get to the door bell so we wouldn't have missed themWhen we requested a delivery time, rooms to go said it's all day delivery, not a specific timeWe waited all morning, at 1pm we called and Rooms to go stated the driver will be at our home at 1.30pmWe waited and waited and waitedAt 4pm we call back, they inform us that we have missed our deliveryWe get very frustrated and leave to the actual store to meet with Ben whom sold us the bed and leaving our housekeeper at homeIt's a Friday afternoon, a brand new home and not a stitch of furnitureThey tell us they can only reschedule delivery in hoursWe call a day later it became hours to reschedule! We go to the Manaher of the store whom then tell us it's not our problem that you missed your delivery at 10.30AM!!!!!!!! Now the manager was overtly lying to us as we called at 1pm on the day with confirmation of delivery at 1.30pm!!!!We wished to cancel our purchase to which we were told 20% of a $bed was to be kept by them!!!!!!!!!!!!!!! We have been staying at a hotel and currently are in one right now! I will NEVER EVER give Rooms to go any of my business! It's the worst store I have ever shopped at!

When furniture was delivered they damaged my floor
The company that is contracted with Rooms To Go delivered a couch and damaged my hard wood floorAfter repeated attempts since May with customer service they do not want to pay for the repairsI have submitted estimates per there request for and they said that they will only pay I have been talking to Tatjana M.at XXX-XXX-XXXX and she will never call me back or email meShe said that she had contractors that would do the repairs for but has not produced one of them to meWould like to get this resolved

I've had broken chairs from a dining room set and the server is pealing
I purchased a dining room and server and have had nothing but issues with it First, an arm broker off one of the chairs I almost fell out of the chair because of it I contacted customer service, someone came out to my home to look at it and all they did was take a picture and leave I then receive a call that the chair could not be replaced and was forced to purchase another chair ($189) A few months later, I'm standing in my kitchen cooking and hear a noise in my dining room When I look over, I see another chair - one that backs up to a wall and it is never used, leaning on its side It turns out one of the legs broke in half I called customer service again This time the chair was replaced
Two weeks later, I open the server and noticed that it is pealing The inside of the server!! How can this be? I contacted customer service yet again and the not-so-friendly and rude agent told me t

Damage due to a coffee table purchased at their company
We purchased a coffee table with the set of a sectional from this company and the table damaged my rugs causing us to have to remove the damaged rugsContacted them for help and since it has been discontinued and out of warranty they couldn't do anything for meIt is very frustrating that this is the way they treat their customers

After sales service on defective bar-stoolsOn going issue > months I have to constantly contact RTG CS for status Issue still not resolved
I purchased bar-stools (2) from RTG They both have issues with the cylinder holding pressure I had one technician come out and tell me that I all had to do was turn the decorative handle Which I could not believe the utter incompetence Turning the decorative chrome handle only screws in or off the handle Which I should the technician on site He then proceeded to submit a report that stated nothing wrong with the barstools To which I have had to request a different technician Who was competent enough to realize the problem I am now waiting on a part that more than a weeks has passed and I still do not have I have to wait on this part before a technician can be scheduled to make the repair I have to do all of this on my time I have to make multiple follows ups on my time A huge opportunity costs to me I woul

After waiting over a week for my furniture, it was delivered with a huge crackI was told I only had two, inconvenient, options that arent acceptable
My furniture was delivered on 4/17/around 4:30PMI had delivery issues that had to do with timing, but will only explain if needed since it does not have to do with my complaintWhen my furniture arrived, the backboard had a huge crack in the centerIt was almost half of the board, in length, and roughly inches in widthAll THREE CALLS placed to customer service prior to them arriving had a wait time of over minutes EACH, so I was unable to call customer service while the delivery crew was in my homeI called as they were leaving after rejecting the backboard since they had no clue what the procedure was if I wanted to keep itI was told they were contract employeesI waited, once again, for minutes and was told by the representative that I had TWO optionsReceive a 10% discount that voids my warranty, amounting to $

I bought a sectional and the facing frame split on the frontYou cannot even sit on the sofaRTG will not help me at allDo not buy from them!!
This was the Cindy Crawford sectionalI paid for itHad it less than years and the front frame broke when I sat down on itThis was not visible to the naked eyeit should be covered under the manufacture warrantyI even asked them to send someone out to inspect it because you can clearly see it is a clean breakThey would notThey told me they could not help meThey upsold me a warranty in case I spilled something on the sofa but didn't offer me a limited warranty on the sofa just in case something like this were to happenThey were rude and didn't care that I don't have a sofa to sit on nowIt broke on 10/26/I called corporate store 10/26/and local store in Gso

Your company ROOMS TO GO is the worst, over 7, for delivery items and still not finishing to finish to bring bedroom set ,, weeks and excuses only
Your company ROOMS TO GO is the worst, over 7, for delivery items and still not finishing to finish to bring bedroom set ,, weeks and excuses onlyI will start a campaign the social media against your companyThe night stand Thai I received last week good 1broke, driver took it back, I call customer service same time driver was here driver explain he took it back I was offer a replacement for the 4th of February, delivery to noon, nobody show p I wait until 6pm I call customer service they said the person offers me delivery for the 4th forgot something in the system and she can definitely get it here after the FebruaryI told her we want some one to pick up all bedroom set that was deliver, we don't want business with your company she said call the store manager in richmond Virginia and hang upI call store Beth answered

Delivery not within time frame set by the company or customer service
I received an email and text from RTG regarding my delivery would take place from p.mto p.mon March 18, however, at 1:p.mI received a phone call from the service center in Florida and was told that my furniture would be delivered closer to p.m., or maybe a little bit after p.mI said that was okayI had to contact them online as I did not have a number to reach anyone and the customer care center was closedUpon doing so, Megan told me that after contacting dispatch they should be here before p.mhowever, it is now 5:and they are still a no showShe refused to acknowledge the problem or find a way to resolve it as I have been waiting all day and there is no disclaimer anywhere on their contracts when making online purchases or receiving the scheduled time that they may be unable to honor their scheduled time frames

Purchased merchandise has not been delivered
On August 15, 2018, I purchased furniture from Rooms To Go in The Colony, TX My salesperson was Ryan C The order # for my purchase was XXXXXXX The total amount of my purchase was $2921.31, in which $was paid using my Visa card and $was placed on my Rooms To Go credit card The problem occurred with the first delivery on August 30th On August 30th, the delivery drivers showed up hour later and when I asked why my window was missed, I was told, "We had a delivery in Houston, that's why we are late." The other delivery entered my home with the dresser and stated, "do you not have lights?" I found that question to be very bizarre and very unprofessional I told the delivery person that the furniture would be placed in the bedroom and there was no lights needed in my living room The delivery person, backed up and exited my apartment He took my dresser back to the delivery truck and stated they were leaving I to

SKU # included in summaryAlso note I have received a bill for furniture not received
Furniture ($1610) purchased on 3/6/Nightstand was damaged as if someone threw it off a truck and inclined pier frame damaged with wood split as if screw was screwed to tight in places and shelving scratched; called Customer ServicesRTG returned on 3/16/with another night stand and pier frames no shelving; called Customer Service On 3/24/returned again with pier frames and no shelving; called Customer ServicesOn 3/26/returned again with a complete unit in a box and the shelving damaged; called Customer ServicesLater on this day, someone from RTG called and it was agreed that I would exchange the Inclined Pier Frame and Shelving within days Explained that I need to end this nightmare as quickly as possibleIn store again on 3/28/and exchanged the units (and XXXXXXXX) for inclined frames and shelves *** and XXXXXXXX) and paying an addi

partial delivery of items purchased days later still don't have issues resolved
brought missing chair today but would not assemble chair in box
ordered dining room table and chairs online with rooms to gotable was delivered on 3/11/but only of the six chairs came with it, one of which they left still in the box and wouldn't assemble itIt is still in the box in my homeHad to back order the missing chairFinally on 4/22/they delivered the missing chair but driver refused to assemble the chair that's still in the boxNow they are telling me I have to wait another week before someone will come out and put it togetherI have called numerous times trying to get this resolvedwhen they back ordered the chair they assured me that when it was delivered the driver would assemble to chair in the boxAgain when they called to confirm the delivery date they told me it would all be resolved todayI am very upset and they refuse to do anything to make up for itI even try

Horrible customer serviceI paid the delivery fee in full but did not get the serviceI was rudely treated on the phone
I purchased the Power Reclining Sofa, Reclining Loveseat and the Power ReclinerThe Power recliner was on backorder until November, I didn't want my living room to look empty until November, so at the first delivery, I asked to temporary sat the loveseat in my living room until Power Recliner back in stockThe Power Recliner came in early which is greatI asked the delivery crew to move the Loveseat to my media roomTo my surprise, the men delivery crew refused and when I called customer service, I was told it was my problem and I need to move it myselfI asked if I can speak to a supervisor, the customer service agent put me on a long hold came back said there's nothing a supervisor can do, they will send an email to the delivery companyI called back and the second customer service agent told me her supervisor said it's my problem and there's nothing r

Asked about a specific situation BEFORE purchasing furnitureWhen it came time to file a claim for warranty, was told it wasn't covered
Before buying our living room furniture, we asked specifically about the sagging of the cushionMore specifically if it was covered under warrantyWell, when it came time to submit a claim, they sent out a technician, who had to take the couch apart to take pictures of the frameWhen he was done with the pictures, he didn't put all the staples back in the couch, and my kids feet found themHe reported that it was wear and tear, which was not okayRemember we SPECIFICALLY asked before we bought itThey reluctantly sent us a replacement cushionBut, our cushion is sewn in and can't just be changed out, it must be unattached and re-sewnNew cushion was delivered min October and just sat in my garage until I called to see if they were gonna do something about itI informed them that I was not comfortable with that technician coming bac

Delivered Mattress not what I tested
Purchased a complete king bedroom suite on 12/31/It was delivered on 01/05/First night I noticed that the mattress was very very hardI thought I would give it a few days to see if it improvedIT did notIt was nothing like the one I tested at the storeI called the store and spoke to the sales person Lynn and was told to try for days and if it still was not what I wanted that I would have to pay a $pick up and disposal fee plus another $delivery fee for a new mattressI told her that the mattress is days old and is not what I tested in the storeShe said that I had to try if for daysWhy?? I am not a happy

I purchased a leather couch and chair from Rooms To Go a few years back with a protection plan at an additional costRecently I had a mark on my couch
I called Rooms To Go Customer ServiceI emailed a pictureThey set up for a technician to come out to look on 11/3/Apparently it was a marker and not covered on the plan but the technician worked on it anywaysAfterwords, I noticed a yellow stainI emailed a new picture almost right awayCindy responded from their corporate office via emailShe told me the marker was not coveredI asked why did the technician work on it then plus he added a yellow stain to my couchShe stated he attempted to remove the marker and there was nothing else they could doI called the 1-800#Spoke to a young ladyTold her my situationI asked how that was okay their technician put an additional stain on my couch? She kept putting me on holdCame back saying there is nothing else they can doI asked to speak to her supervisorHe right off

Asked Rooms to Go to remedy complaint two times Nothing has been resolved
I purchased furniture from Rooms to Go last July After receiving the furniture, we noticed the couch and love seat were slanted in the seating We contacted the company, and they said they only came to our area once a week We had to make accommodations for someone to be here, as this is a vacation home in NC, and we live in FL They did nothing to remedy the situation, stating We just arrived a couple days ago, and the slanting is worse, and no fix has been applied, once again We also rent this unit, and our guests cannot be expected to have to push their bodies up so they don't slide off of the seating

Rooms to go delivered the furniture on Jan and they broke the sheet rock and I have spend $to fix it, and I complained to their service department and they said first they will change the furniture (and for that also they charged $stocking fees inspite the manager first said to change it without the fees)I called times to their customer service that they have pay for my wall and they said they have written to claim departmentthis is going on from last and half monthI have never seen such a rude and unprofessional company, that inspite of give them proof of photos and I personally went to the store alsothey have not given my claim forget about the return of stocking feeswhat they advertise is ad customer serviceplease help me in getting the repair cost in my new house which they have caused
Product_Or_Service: Media room furniture
Account_Number: *** *** ***

Full bedroom set not available for delivery after a rescheduled delivery date, then significant issues with customer service surrounding that issue
Online order #XXXXXXXXi placed on 11/9/Cottage colors bedroom components #: XXXXXXXP, XXXXXXXX, XXXXXXXX, full bunkie boards # XXXXXXXXSubtotal $plus shipping ($139.11) and tax ($93.13) for a total cost of $1850.21, paid in full with a VISA card Was a given delivery date for Dec Two days prior to delivery, received a text message (rather than a phone call as the confirmation email states) with delivery time frameAttempted to push time back by two hours due to a conflictCalled customer service who did not give me any alternative optionsCalled again the next day and was able to reschedule delivery for Dec
Did NOT receive a text two days prior with a delivery time frameAttempted to find out from my order number online which would not pull up, so I chatted with someone online on Dec who told me the deliv

RTG refuses to compensate consumer for work time missed to be home for delivery of cracked and broken furniture
Bedroom furniture was ordered for my daughter on 05/11/on Invoice #XXXXXXXX in the amount of $1,600.00+ Payment was made in full at that time on my MastercardWas told delivery would be 05/15/anytime between am and pmAfter staying home all day, the delivery arrived with both pieces cracked and brokenThe drivers said they would note the merchandise was damaged and have new furniture deliveredDays went by and no word from RTGI finally called back on 05/22/to check on the status and was told the delivery department does not communicate with customer service; therefore they would have no idea the merchandise was damaged and needed to be re-delivered had I not called! They gave 05/29/as a second delivery date, and told someone had to be home from - p.mAfter staying home during that time period, the delivery arrived and was damaged again for a se