Rooms To Go

My wife and I ordered a sectional from RTG in julyOnce delivered she called for the couch to be refunded because the appearance of the sectional wasn't as it was in the pictures onlineAt the time she wasn't able to schedule a pick up because the persons who had to initiate this were unavailable and customer service said she would receive a call backCalls were made to her to survey the delivery and the condition of the furniture when it arrived but not about the pick up About a month went by and we had received a call about the pick upI was upstate at JROTC, my wife attending College upstate and also starting a seasonal job, she told them she would have to call backShe called when she got off and had a hard time getting in touch with someoneWe had already read reviews that this is for rooms to goSo we said hey maybe we will just have to dealSo Today is our 2nd week back in south carolina and as we were picking up I observed the sectional (because I thought it

RTG sold a defective mattress that they will not allow to be returned.I must purchase another mattress of equal/greater value and pay out of pocket
Purchased Simmons Beautyrest QN Pearl White (SKU XXXXXXXX/Vend SMNS) mattress set from Newnan, GA store on 4/24/Purchase financed through Tide Water Finance CompanyUnit price $1337.16, Total price $1440.79)Mattress set delivered on 4/26/The mattress was sinking in the middle, and I was unable to continue to sleep on it5/6/(just ten days after the mattress was delivered) I went to the RTG Newnan store and filed a complaint with "Mike" the store managerOn 5/8/17, customer service called me to schedule an appointment for a rep to come out and measure the impressionThe RTG agent arrived at a.m5/16/17, and measured the impressionHe told me that customer service would contact me within days to discuss my warrantyOn 5/17/17, RTG in home care center calledThe rep disclosed that the mattress was defectiveI was to

I purchased a sectional couch months ago and the mechanics of one of the chairs is breaking downI emailed and called but no follow-up
months ago I purchased many items, one included a sofa sectional, the order number is XXXXXXXXI have been trying to reach someone about getting the mechanical parts of one of the electric chairs looked at but I am not getting a responseI have called the Pompano location and left messages and emailed the general customer service email more than a week ago without reply or acknowledgmentI was told at the close of the sale that the warranty would cover manufacturer defects for one yearIt is within one year, but my time is running out and I'm not getting any feed-back from RTGWe have no animals, no complaints otherwise, but the electric chair makes horrible creaking squeaking sounds and unevenly reclinesIt is clearly defectiveAt this stage, I'm just asking for a call back at XXXXXXXXXX so we can work something out for a repairman to

Purchased A leather sofa and recliner The sofa and recliner peeled Store won't give me full credit only 50%
Leather sofa recliner purchase January Furniture started to peel, very bad for health Contact the store sent them picturesThey said it will give me only 50%I need full replacement priceThank you

Provided a delivery window from 1pm to 5pm, delivery over hour late
I was provided a delivery time frame from 1pm to 5pm, requiring me to be there during that time frame, which also meant taking the half day off from workOnce the delivery drivers finally arrived AFTER 6pm (hour past the delivery time frame), numerous issues occured including backing into and damaging the entrance gate at the complex, damage to thermostat inside delivery addressI was required to pay a $delivery fee, yet the fee I paid for could not ensure an on time delivery

Bed was set up incorrectlyContacted service deptmultiple timesThey said someone would call to set up a time for tech to come out and fix issue
Bed set was delivered(Aug 4)Delivery/set up guys asked if we wanted it set up for box spring or bunkie board, I told them for a box springLater when another company delivered the box spring and mattress, we discovered it was too tallWe then realized that bed was set up for a bunkie boardI called Rooms to go immediately and told them the issue and they said someone would call me the next dayI also emailed themNobody called the next dayI called on Monday, Aug 6, and was told someone would call meI got a email response from "Cindy" saying that she is waiting for service deptto have a tech come out on Aug 6th or 7thNobody has called me after this or emailed meAll I want is someone to come out and fix the bed so a box spring can fitI paid fully for this set and paid for delivery/setupI feel like now I have been take

Charging more than other branchs and rude manager when confronted
I would like to bring it to your notice about a scam happening in Rooms to Go Philips Highway, Jacksonville, FL branchWe approached them to buy a piece leather reclining sectional sofa set, glider recliner, coffee table and a Piece Dining table setThey quoting each item individually and not using the package dealsWe placed an order for $worth of furniture with themAfter going home we realized that they got our order wrongThe salesman did not include the wedge for the sectionalI called them to tell about this, they then charged $more after fixing their mistake for a total of $and asked us to come over next day to pay for itWe sensed something wrong and went to Orange Park, FL branch, which was about min drive from our place, and got a quote for the same itemsOrange Park, FL gave us a quote of $all Inclusive (yr leather protection, taxes, shipping and delivery) because they used

A sag on side of my recliner about 1/difference from each side
I called about a defect in my recliner the tech came and agreed with me on the sag then he said I have a few stains and since I had bought the stain protection it was coveredI was called on monday 2/and told that was because of stains that it wasnt covered and I asked about the sag she said it was the chair is only months old I asked for a supervisor and was told no she was the only I emailed and was responsded with stain issue I replied and said my question is with integerity of chair they said so I called today and now told that it needs to be cleaned and then they would work on sag so I asked to send that to me in writing they wont then when I got a supervisor who told me because of a sweat stain which btw I cleaned right up that the sweat stain voids the warrenty which has nothing to do with integrity of the product so she said that sag was within mamufacture guidelines so I ask for those g

Rooms To Go delivery service is unable to deliver at times specifed by them and unable to fix their mistakes
I had a problem with a media console and delivery of a replacement has been attempted times on this product and each time I asked for a phone call mins before arrival due to the furniture being for a beach rental that I do not live inEach time they said they would call and instead called when they got to the location and then was unwilling to wait for me to come to themSo the last time I actually set at the unit for hours during the delivery window so I could get this nightmare over with and they came mins after the window they gave me once I had left the locationThey then called me back and said if I came back they would wait for me and once I drove all the way back they were goneSomeone from the office even called me to see how far away I was within mins of my arrival and they still leftAlso, each time they miss a delivery its a month before they rea

The balance is NOT correctThe purchase total was $1,and I paid $to the store directly on 8/12/
When I received my bill I noticed the amount is not correctI have contacted the store numerous times and they do not want to fix this billing issue

I would give stars if the option was availablePurchased over $11,in merchandise from the Bradenton, FL store only for them to collect our money and financing and then ghost usCommunication STOPPED, our delivery date which we have texts between our sales lady stating our delivery date was going to be changed and WASN'TDO NOT DO BUSINESS WITH THIS COMPANYThey have zero idea of simple customer service, and communicationDeflections, and excuses are their responsesGO SOMEWHERE ELSE!

I've been a customer of Rooms To Go for years, buying several pieces and sets from themI bought a living room set from them and was we bought the fabric protection because of the color of the setWe were told by the sales representative, if we spilled a glass of red wine, we tried to clean it and it doesn't come out, Rooms to Go would come out try to clean it and if they cannot, they would replace the setWell, a glass of juice spilled on it, we followed the procedure and were told by customer service that we had to pay a professional service and then maybe they would replace itNOT WHAT WAS SOLD BY THE SALES REPRESENTATIVE: when I pointed this out I was told to read the fine print, which by the way is given after the purchaseI escalated the issue at customer service and at the local store and my concerns were not validatedPlease be careful when buying from Rooms to Go at the Florida MallWe will take our business elsewhere

Company is giving me the run around about my delivery, driver lied saying no one was home
Instore purchase of 1,on 3/17/2018, scheduled delivery on 3/30/2018.Driver never showed at address given,driver told manager no one was home which was a lie,my husband took that day to be there when they came and now he has lost $worth of pay and I still have no delivery until 4/4/I was told by the 2nd shift delivery manager that delivery will be next day when he rerouted the deliveries because it was there problem and not mine.Associate at the store hung the phone up on me.Customer service has not been any help at all to me, requested a manager and yet no one has called mei reques my delivery charge bacj and my husbands pay for taking that day for nithing.The company is worthless

Quality of the furniture purchase was very poorit molded and broke after a month of use.The customer service also lock communication
After been hit by Harvey my family and I had to go look for good deals in new furnitureAs per the advertising rooms to go had the best deals so we decided to go and take advantage of suchBy the middle of November we visited the new warehouse located in Katy/Brookshir Tx, purchase over $10,dollars work of furniture, bedrooms sets and living room set all includedThe bad part about it was that my soon liked a bed set from "reduced price area" well at least that is what they said because this bed cost us over $dollars and according to the tag it had been mark down a little over $we did noted there were some minor scratches and the sales person that said that was the reason it had been markdown, I asked him if the quality will still be good because we could live with the scratches but were not buy it if the product had a risk of

defective mattress and foundatin
peeling leather on side rails
mattress we bought from rooms to go is defectivesku #XXXXXXXXthey tell us mattress co has gone out of business and they will do nothing to correctmattress cost $
also the leather bed we bought is peeling sku *** (cindy crawford savannah) cost $for entire bed, night table and dresser
these items were purchased jan 28, and we have been trying to get help with these items starting years after this purchase
we have called the home office customer service several times in the past and were told they would do nothing
we were offered $store credit on our next purchase this is not acceptable

My delivery date was canceled on the actual delivery day due to driver quitting Next delivery did not have all my furniture
Our original date for order #XXXXXXXX was scheduled for Tuesday, June 28, This delivery date was set back in May when I made the purchase on 5/14/ However, on June 28th, I received a call from the delivery service stating that the delivery driver had a family emergency and my furniture could not be delivered on that date The delivery was rescheduled for today, Thursday June 30th When delivering the furniture the delivery team realized that one piece of the furniture was missing The recliner chair was not loaded onto the truck therefore was not here After speaking with customer service I was told that they put the chair on the "add-on" list in order to have the chair delivered the next day Now, I paid for this furniture over a month ago and the delivery date has been set for a month, I do not understand how it is taking different dates

UPON DELIVERY MY NEW FURNITURE WAS DAMAGED HAVE BEEN TRING SINCE JANUARY TO GET IT REPAIRED WITH NO RESULTS .EACH TIME I CALL CUSTOMER SERVICE I GET A DIFFERNT ANSWER.WAS TOLD IT COULD TAKE TO DAYS TO GET REPAIRED THEN TOLD IT COULD TAKE UP TO DAYS TO GET REPAIRED BUT STILL GETTING RUN AROND

Peeling leather sofa after very light used.NOT HAPPY with quality of furniture
I purchased two living room sets and dinning room set from rooms to go store..I spent almost $7000+ money at store...I invested so much and also referred so many friends and family to that store..I WOULD NOT recommend now this store based on quality of furniture that they are supplying
I even took protection plan and used their product to keep leather moist but that didn't work tooIt is just ripped off priceMy leather recliner are now peeling and it is not stopping ..Looks uglyI can't even fix that as there is no product in market to fix it to get same look back...I recently referred one of my coworker few months back and they also bought it room and living furnitureBut now on I WILL NOT recommend anyone..I need money back or I need same money back to replacement furniture

DELIVERY SUPPOSE TO CALL ME TO SCHUEDLE TIME BECAUSE I HAVCE HANDICAP KIDS CANT JUST JUMP AROUND MOVE THEM AROUND AND THEY FAILED TO DO SO
THEY DISCRIMINATED AGAINST HANDICAP PEOPLE THEY FAILED TO CALL AND DELIVER AS STATED WHEN PURCHASED THEY SHOWED UP AND LAUGH WHEN I SAY I HAVE HANDICAP CHILDREN

Obvious manufacturer defect in the stain of my dining room table I have had two independent paint contractors look at it and RTG didn't resolve
I purchased several sets from Rooms to GoThe last thing we purchased was a Sofia Vergara Dining SetI was a bit worried about the color of the stain because I thought it would be hard to match if down the road I needed to match the stainThe salesman convinced me that the table would stand up to just about anythingI don't expect things to last foreverHowever, when within a month or so we had a chunk of the stain come off, I was a bit upsetIt is right near the center of the table and is about 3/4" wide, so very noticeableWithin a few more months we had several more of these areas on the table in an corner that no one sits in! I was shocked and upset! The ONLY thing we use this table for is eating and drinking! My baby is very sensitive so I even washed it with a mild dish soapThey sent someone out, he took some pictures and