Rooms To Go

recliner/sofa purchased months ago needs repair but out of 1yr warranty
We purchased a double recliner/sofa from Rooms to Go delivered in Oct2017, called for serice Decand was told no service available since product only has a month warranty

I purchase a living room set last 11-9th And I was told by the sales rep that if I decided to change my mind I Can cancel the order but now I can't
I purchased a living room set on the 11-And the sales representative told me that I can cancel at any point in time I call today Tuesday 13th another telling me I can't cancel and if I do they keep 20% as a store credit instead of refunding me my whole amount I was completely deceived by the sales representative and now the company that doesn't want to Ana what the sales rep said

damaged legs
I purchased a new living room set my order number is XXXXXXXX on 10/31/model numbers are XXXXXXXX for sofa and XXXXXXXX for chairI paid with my visa card,when delivered of the legs on the sofa were scratched and dented due to delivery so when they contacted me I let them know and they agreed to send replacement legs out I waited to finally about 1/4/I got them from waiting and several calls to them,so when looking at the replacement legs they were also scratched and dented as well,I sent them another email on this and to let them know that I was done with the calling and that I am reporting my experience with this companyMy purchase price was $

I've had several problems with this store5/19, I purchased a bunk bed with storage and the bunk beds got delivered on 5/and I was told the steps will be delivered July 14th, but when the steps were delivered, it was only the upper portion without the bottom part, I was told the bottom part will be delivered on 7/26, but again it was only the upper part that was deliveredMy wife went to the location and was helped my MgrBrenda Hwho said she ordered a complete new piece to be delivered 7/and that customer service will give me a call the following day to set up the timeThe following day, I didn't get a call from customer service, instead, MgrJohn Lcalled and said the delivery would have to be 8/28, I told him that Brenda Hgave us a document with her initials on it saying the delivery won't be after 8/27, that it will be 7/30! He just said Brenda shouldn't have told us thatWe went to the store and John Lsaid he is the store manager but he is not really the store m

I purchased a leather living room set from the store and a year later it began peelingi called they said sorry they couldn't help
The leather recliner set that I purchased started peeling entirely right after a year that I purchased itWhen I called rooms to go they said sorry you are out of your warranty period which is disappointing because I spent $on these sofas that only lasted a yearRecently my half brother saw my sofas and informed me that he bought the same sofas and had the same exact problemHe told me that there was a recall on the sofas due to the know peeling issueThe only difference was He purchased his living room set at Ashleys Furniture and they gave him a full refund for the recalled sofasAt this point I called Rooms to go again hoping since it was recalled due to a know issue they would do what is right and give me a full refund so I can get sofas that last longer than a yearThey made me email proof of the peeling at "***@ROOMSTOGO.COM" and cr

I purchased a bedroom set and was delivered damaged furniture & furniture with manufacturing defectsI have been treated horribly by company
I purchased a bedroom set and received damaged & defected furnitureI waited two weeks to receive the damaged furniture & then waited another weeks for them to try & deliver another damaged nightstandI have damaged and they brought me and it was damaged too so I refused itI have now called customer service & have been treated very badlyI contacted the store & was told a manager would contact me right awayIt has now been a week and I have not heard from a managerI called again today & still cannot get a manager on the phone & was told they would call me backThis has yet to happenI received a bill in the mail today for furniture that I have still not receivedThe purchase agreement said I would be billed days after delivery of my furnitureThey are in breach of the contract and are not even trying to handle my issueI

Bad Delivery Drivers Damages all New Products and doesn't put them up and missing parts
This is the second time this has happened and it is sadWe spent over $over all there and every product that has been delivered, the delivery employees damage our house and the new productsThe are always missing the piece and the delivery people are dressed in street close and naked tatto people on their bodyThey don't put up the furniture and they take off and sign their own document which by the time we inspect they are goneWe report t and they want to interview the drivers and tell them about our complaint so they already know where we live so puts us in a bad situationThis is very unprofessional overall and makes all products I have purchased from the damaged

Last day of delivery before Christmas and the Delivery guy left after waiting minutesSaw him driving away when I pulled up
Had a delivery for today which is the last day of delivery before Christmas (December 22) and I wasn't homeHad to run up the road real quick but when they called I told them I was on my way back maybe minutes away and they said okayAs I pulled up they were driving away and come to find out they were not coming back until after New YearsNow I will not get my daughters Christmas present before ChristmasHer Christmas is ruined because of rooms to goDo not do business with rooms to go there delivery service sucksThey will not call you ahead of time on that day and let you know there coming untill they show upPeople can't stay at home all day and wait for y'all to just show up anytime y'all feel like itDelivery service needs to be audited and changed especially during the holidaysI'm canceled my order because if I wasn't gonna get it before

We purchase furniture from the rooms to go store in Clear Lake months ago and since then the couches have broke and are falling apart
Coming soon

Sales Representative attempted to sale Protected Warranty unbeknownst to me, and fail to tell me and my year old mother about Express /Next Day Del
On Monday, October 23, 2017, my mother and I went into Rooms To Go located at NW 167th Street, Miami, Fl First mistake with sales representative was she sold Protection Service as if was a comes with furniture productContacted her the very next day and asked for a refund which was granted Secondly, she sold a Console that was totally different from the one that was showed to my year old mother The sales representative set up an Express Delivery which was not requested It was not until the furniture that was delivered that we dicovered that we cannot return the furniture that we did not order due to the store's refund policy regarding Express Delivery We were totally misinformed by the sales representative We went to the store on Tuesday and asked that the delivery date be changed to another date, and was tol

RTG has deceptive sales practices The existing policy in NO RETURNS It is only communicated thru the fine print on the back of the contract
The NO RETURN policy should be communicated during the sales process It seems that this is intentionally omitted It could easily be resolved with a sign posted on the door that states "ALL SALES ARE FINAL"

Extended Warranty on Sofa should cover fading, stains and peeling as per Sales representative, but customer service denied the warranty
We have bought Sofa Sets worth more than $1500, we have bought extended warranty as promised by Sales rep since the extended warranty will cover fading, peeling, stains etc
When I took the photos to Frisco showroom, they said its peeling and fading which they cover
But customer support deny these warranty and even deny that the sofa has been peeledThey asked me to contact store at Frisco or Colony, I am going in between stores and customer support since months and now I am tired & planning to give up and live with whatever I haveBut I decided I am not going to buy any furniture from Rooms To Go as they make promises which customer support always deny
Adding to this, when I asked what is the other option, customer support asked me to open complaint

We got a new couch to replace the other couch the new couch is loose on left side will stay back want money back
We bought a coush it was broke they replaced it with a new couch months old the pleather tore let us choose a knew couch and when your setting in the left side is loose and sits lopsided and will not stay in recline I'm am sick and tired of there awful furniture very bad quality I want my money back

VERY POOR SERVICE FROM A LARGE BUSINESS,ONCE MONEY HAS BEEN SPENT,,SERVICE'S RENDERED ARE NO LONGER IMPORTANT,,STILL DONT HAVE MERCHANDISE
WENT TO ROOMS TO GO TO PURCHASE BONUS ROOM FURNISHING'S..EVERYONE SEEM TO PUT ON FAKE SALE..BUT MY WIFE AND I,AGAINST OUR BETTER JUDGEMENT FROM PREVOIUS DEALINGS WITH THIS ROOM TO GO..THEY ADVERTISE NEXT DAY DELIVERY,,BUT WHEN YOU BUY..THEY PUSH IT OUT FOR DAY'S..ON THE DAY OF DELIVERY..MY WIFE WAS THERE TO GREET THE DELIVERY..IT ALL WENT DOWN HILL FROM THERE,,VERY,VERY UNPROFESSIONAL,,HOUSE IS IN PROCESS OF BEING PAINTED,,THEY ASK HER WAS SHE PREPARED TO PUT FURNITURE TOGEHTER,,HER COMMENT..SERIOUSLY..THEN THEY PROCEEDED TO THROW BOXES,ITEMS DOWN THE STAIR'S..THEN WENT ON TO SAY.THEY DIDN'T HAVE THE HARDWARE..LEFT EVERYTHING IN BOXES THERE..THEN THE NIGHTMARE..WITH CUSTOMER SERVICE STARTS..LIES BEGIN,,WHERE TOLD THAT THEY DIDN'T ASSEMBLE,,THEN THE DELIVERY AGENT SAID THAT WASN'T TRUE..ONCE GETTING THE SECOND DELIVERY OF TABLES,BOTH 1&TABLE SHATT

This was my first time purchasing with Rooms to Go and I won't do it again! I had my sofa and loveseat less than months when we noticed a bulge coming out the back and have been going back and forth for months trying to rectify this The furniture is obviously badly made and we just wanted to return it and pick something else outThey are having us reselect but bc we were paying on the pieces they are making us pick something of same amount or higher We were trying to get another sofa but it was less money than the other two pieces together but we can't fit two pieces in our living room based on what we picked now We just want to be able to pick something we like and not be forced to buy more furniture bc they don't want to lose out on a purchase.bad customer service

Delivery guys didn't properly install items gave excuses No tools to installGuys dented my stairs and scratched my wallsVery unprofessional
I purchased a Loft Bedroom set (model #XXXXXXXP) $1,+ tax and delivery for my boys I received the delivery on July 28, at which time I observed that the top bunk was not stable and it didn't sit flush The bottom bed and desk was screwed in properly, there were missing screws and some of the screws were just on the bed and not screwed in I was told the delivery guy that he couldn't screw all the screws into the bed and that was just a common problem with that set but that I should call rooms to go and they would send a technician to come and set the bed up properly The delivery guys asked me to borrow tools to complete set up because all they had was a single drill to perform their job The dresser was scratched I also observed dents going up my staircase where the furniture was dragged and scratches along the wall

I'm being charged for a rooms to go account that that is not mine or opened by meI received this bill by letter from :
Rooms to go A/R Chargebacks
I received a bill/account from Rooms to Go
Customer A/R Chargebacks(*** ***
PO BOX ***
*** FL XXXXX
Account 410W3-OFNXXXXXXX
Ref-FINXXXXXXX
Amount Due $3,
I explained that was not my bill and was probably fraudulent I had an account in the past that was paid offMsBagreed and did see mine was paid off in past She told me to email her some document s to help her prove it not mineI sent her info for Rosenberg Police that I had a police report for items stolen from my home, credit union letter for proof of my lost/stolen credit card, per her request on X-by email, to ***@roomstogo.com and to Rooms to go customer service with a ticket #XXXXXI also spoke to her at least times, she was niceI got a final bill notice ( threatening a possible collection) reminder even though I sent th

We purchased a warranty with the store when we purchased a sofa years ago and now the material on the sofa is very thin almost silkIt is dissolving
When we clean the sofa we get a dissolving of material We contacted the company and they sent a repairman out who fraudulent filled out a cleaning formNow they are not willing to treat this matterThere is a problem and I am at a loss with so many complaints how they have an A+ rating how????????

I want a new couch without being charged a higher fee inappropriatelyAlternative requesting one cushion for my the couch I already have at no cost
I purchased a couch with a chaise that is not fitting for the amount of space I have in my living roomThe chaise is too big and now I am in need of a couch without a chaseI was told that if I called immediately upon delivery that I would be able to reselect a couchOn the same date of delivery I called customer service and was told I could reselect a couchI used a acceptance now to purchase my couchOn October 5, I was advised by the acceptance now rep that I can only reselect a couch (purchase) an item the same price or belowI was able to find a couch that was $below the original couch I purchasedThe acceptance now rep requested a store rep to tell her how much to credit me for my reselectThe rooms to go rep stated I wasn't due a credit and I would have to pay $additionalShe said as a favor she would make it

Anti-Semitism in America
I hope you will take this matter seriously and will hear us by taking nessessary measures as a company about the service you provide to the customerInitially, for the first time, I got wrong piece deliveredI had to wait for a long timeThen for the second time, the piece was damaged, and left it, and I had to wait for a long timeThen finally today for the third time the piece was delivered damaged againRefused to take the other damaged pieceThe two drivers have provided very bad service treatmentWhen the truck stopped by it sounds very loud and parked by wrong home almost three aheadOne of the drivers came out and laughed very sorcasticallyMy Mother who is a senior and asked to park by home they did not pay attention to herEverything was recorded on cameraThey brough piece legs on the groundMy Mother told them not to throw since we paid for thatThey did continue laughing sorcasticallyThey started to carry a box from two homes away to