Rooms To Go

The business is failing to honor a warranty claim by replacing damaged furniture deemed as defective by it's assigned professional inspector Problem dates reported to the business: November 2015, December and January Purchase dates: December & January Damaged Products: 1.) Walnut Dresser w/ marble SKU#XXXXXXXX 2.) Walnut King Headboard Post SKU#XXXXXXXX 3.) Walnut King Footboard Panel SKU#XXXXXXXX 4.) Cocktail Table SkU#XXXXXXXX Payment Amounts: Products #1-#listed above total price purchased together $3, Product #listed above total price $ Payment Methods: Cash & Rooms To Go Credit Card Order#s: XXXXXXXX XXXXXXXX Other Specific Details: Service callade orginally in November about screws coming out of coffee table, chiped spots and cracking on bedroom furnitureThe inspector was a no showA second call was placed, was told a representative would contact me abouy the no show and have another inspector comeNo

Damaged dresser from rooms to go We had bought a bedroom suit from rooms to go about a week ago and they said that they would call Thursday July to set up a delivery timeThursday rooms to go called and said that they would be here Saturday July between and pmSaturday came we moved all our furniture out and gave it to another family this happened around am well around am rooms to go called and said that they weren't going to make it today that they would have to reschedule for Sunday July 30thOn Sunday when they arrived the driver proceeded to say that the dresser was damaged and they weren't going even going to take it off the truck because it was in such bad shapeSo come Monday July I called rooms to go to get the dresser delivered and they said they could get the dresser delivered Wednesday august 2nd but I would have to be home all day when I cant afford to be off another day so I told them it can be delivered at pm on Wednesdaythey stated he couldn't

I am filing a complaint about unprofessional behavior involving delivery drivers Order #XXXXXXX On 3/09/I had a scheduled delivery set with Rooms to Go to delivery a dining room table to my apartmentI received a call from (XXX)XXX-XXXX telling me they (drivers) would arrive to my home in to minutesPrior to their arrival I closed off access to my bedroom and connecting bathroomOnce the drivers arrived I was asked where would I like the table to be placedI escorted one of the drivers up the stairs will the other driver unloaded the truckOnce the drivers began to bring the table upstairs to the dining room I decided to be helpful and hold the front door open since I didn't have anything to prop the door openWhile both drivers were upstairs I continued to hold the door open and keep watch of the remaining chairs which were sitting out in the parking lot unattendedWhile downstairs I heard a soft knocking upstairs but I did not think anything of it because my door

Purchased furniture from rooms to goWhen they delivered the bedroom suitAll the way up stairs they knocked holes and chipped paint in my walls We were discussing a settlement but it wasn't even close to just the price of materials

Complaint with the head office.the delivery person got angry cause our dog was not put in back MY HUSBAND AND I WENT INTO ROOMS TO GO TO PURCHASE A BEDROOM SUITE THAT I SAW ON A CIRCULARWENT IN THERE PURCHASED, WANTED TO PICK IT UPTHIS WAS NOT ALLOWEDI HAD TWO DELIVERY AND GOT CHARGED FOR ONE WAS A RATTAN CHAIR WHICH WE COULD HAVE PUT IN OUR CAR TO SAVE US MONEY(HOW DOES ROOMS TO GO HAVE SUCH A GOOD RATING, I HAVE READ ALL THE COMPLAINTS)BUT I REALLY LIKE THE CHAIR SO WE PLAYED BY THERE RULESOUR SALES PERSON TOLD US THAT IT WOULD BE THE FOLLOWING WEEK ON A FRIDAY I BELIEVE WE WERE NEVER TOLD ABOUT OUR DOG BEING AN ISSUE FROM THE SALES PERSON AND WEE DID NOT EVEN GET A CALL TO LET US KNOW TO PUT THE DOG UP THEY WERE ON THERE WAYWELL, THEY DIDN'T SHOW UP UNTIL BETWEEN AND I TOLD MY HUSBAND THE TRUCK IS HERE WITH THE FURNITURESO HE WENT DOWN STAIRS TO PUT ONAX IN THE BACK YARDTHE DRIVER GOT BACK IN HIS TRUCK AND ROLLED HIS WINDOW UP AND SAID WE DINT HAVE TO D

Incomplete delivery of purchased furniture My unanswered letter to Rooms To Go: 5/21/order number is: XXXXXXX refused to take the larger piece of sectional furniture up the stairs They said they would not be able to take it up the stairs, it was too big They would not deliver it upstairs as indicated by showroom sales person until we sign a waiver that they are not responsible for any damage done to our wall Stated they were not required to deliver items upstairs, and that the sales guy was telling me that just so he could make a sale He also informed me at the time that if he took it upstairs and did damage to our wall he couldn't be able to work for days and he just really didn't think he could do the delivery without doing damage We asked for their names times and for a phone number to speak to one of their supervisors They would not give us the phone number, nor would they give us their names He just kept saying we're with Rooms To Go The larger s

Delivery missing part I came in the store to order a bed frame. The order # is XXXXXXX. On the delivery date, the delivery men came and he told me he was missing the 2 pieces to connect the headboard and the back. He left the items and asked to call customer service. Customer service asked to call the store because the salesman didn't put the pieces on the order form. That salesman is so incompetent. The people at the warehouse were also incompetent. They were supposed to be experts. I don't know why they didn't figure out the order is missing parts. I spoke to store manager. I told him we have some guests coming. That is why I order the bed for my guests. He said he will take care of it and will call me back. I haven't heard anything back yet. In the meantime, I totally screwed

After reviewing my policy of my day terms, I feel that you basically robbed me! My salesman and your staff told me that I had a payment of $and I made that payment on time and some every single monthI just made my final payment being earlier than the day stated and had to pay extra than what was owedOver $extra, or if we want to get real over thousands extraYou are snakes and t ou need to learn what proper sales are about when dealing with someone who actually meets the payments on time and goes above and beyond to make sure they pay before the date that was stated to themI will NEVER do business with you again! I have now paid my furniture off and as I stated above before the stated date that it was due, and was still charged a [redacted] ridiculous amount moreI don't know how you can advertise yourselves as a respectable company! You are crooks! Have a wonderful daySincerely, I Will never do business with you again, and will spread the word to others [redacted]

I have had damaged furniture on deliveries to my homeThere was no call from RTG to rescheduleDamages to home also My original order to RTG took place July 4th weekendThe delivery was on July 10th, and the full-size bed that we ordered did not fit upstairs on July 10thDispatch was supposed to contact us to get a resolution to the problem, but there was no callI called customer service and they said that the bed could not be taken apart and reassembled upstairsI went to RTG for an exchangeWhen I returned home, I noticed that the end table was broken at the back and the broken-off wood was put inside one of the drawersWhen the delivery men added the bed frame to my queen bed they yanked the bottom of my Tempur-pedic mattress and actually broke one of the metal pieces off of the mattress (the Temper-Pedic is an adjustable bed)He then attempted to reattachThe bed still operates but I did not know why he was pulling on the metal piece like thatOne July 19th, I call

Roomstogo sold us a sofa offering as leather that has shred and peel as if it was a snake peeling skin.They knew they had that issue and still sold it We purchased a sofa sleeper DK brown on 05/25/2013. We are retired senior citizens, therefore we wanted to make sure we bought something with quality that would last us some time since we cannot afford a new one. The sofa was sold to us as a leather durable sofa. Our order number #XXXXXXXX. The sales person's name Fernando Gonzalez. We paid $989.72 with a debit card. About a year ago the sofa started having lose skin as if it was a snake that's peeling. We contacted the store and customer service is willing to give us $400 credit. We are not working and cannot afford to pay the difference for a new sofa. We learned in the process that rooms to go was aware of the problem with this type of leather and still sold it to us and did not recall the product. They should accept responsibility for knowingly selling a defective product.

back issues caused by terrible mattress no refund or exchange provided Kingsdown queen mattress paid through Synchrony BankCausing terrible back problemsMattress provides zero support and may have been used prior to being sold to meNo help provided by Rooms to Go - after two visits they determined it was fine and it is notCurrently sleeping on the floorThey refuse to take mattress away

Rooms to Go failed honor the warranty agreement by selling me an extended warranty and not providing warranties for other furniture purchased In January 2016, a warranty service representative called to sell me a warranty on a bedroom setI was informed the cost of the warranty will be added to my financing on the accountOn or about February 4, 2016, I received a postcard with customer identification # XXXXXX stating "thank you for purchasing the exclusive Rooms To Go Extended Service Plan providing you with full years of protection on our new furniture purchase!" I verified the service plan by going to www.espdownload.com; however a warranty was only added to the two nights, mirror and dresser, but not the bedI don;t understand how the warranty was added to everything but the bed In addition, I purchased a living room set and a dinning room set approximately one year ago; at the time of purchase, I was told Rooms To Go did not offer warranties to later find out the

I purchased what they advertised as a leather bonded sectionalI have had it a little over 2years and it started peeling in one spot I reached out to the company on 3/31/about the issue and sent them a picture of the entire sofa and the could see that the couch is in excellent condition except for this one pillow The rep the responded to me was Cierra and she told me because I no longer live in Texas and they don't have a store in Nevada they couldn't fix it but would be willing to give me a percentage back as a refund After emailing back and forth finally on 4/4/Cierra informed me I should be receiving a refund in one to two billing cycles So on 5/5/I sent her an email requesting a status update on my refund So the end of May I started calling the customer service number that Cierra provided me with to check on the status They inform me that they have refunded the money so I ask when did they mail the check so I can figure out why I haven't received it They tel

a defective or poorly made childs bed I purchased a Disney bed from rtg over years ago my daughter who was at the time spends 50% of the time with me of the 50% she sleeps in her bed 25% of the time it is just me and her no one else recently I sat on the bed (I weigh 171lbs) to help her get dressed and the bed collapsed after looking at it the one inch support frame shattered in the center where the two pieces meetafter removing the splintered support I noticed the cheap wood screws used to assemble the support I also notice that only 5/of the screw actually makes it into the rail this piece is assemble at the manufactorersI contacted rooms to go and was told I was out of warranty they did not want to hear the circumstances just that I was out of warrantyI then contacted corporateI was advised to send pictures I did I received a call from Melissa she explained to me that after looking at the pictures, the bed has been in the home for over ye

Delivery team not was very rude, vulgar, they were also threateningThey left a huge mess in my house as well as a mess in the front yard Again, The delivery team not was very rude, vulgar, they were treatingThey left a huge mess inside my house as well as outside in the street and the damage to the tableIt got worse when I tried to complain at the store level regarding how I was treated and the damage to the table, they did not careThe store manager would not even talk to meCustomer service were also useless

OK, I have read some of the reviews of this business "Room To Go"I have had a recent experience with the 'on-line' ordering folksInitially I ordered the Cindy Crawford Hillside dinette set counter high! -4legged table w/ chairs, and the matching curio cabinetI was leery to order this 'site-unseen', but pulled the trigger anywayI live and ordered this from my home in Minnesota...to be delivered to my newly acquired condo in SarasotaMy family was there for the delivery, I was notIt was all delivered on time...A-OK..so far The set was there week before I got there for a day visit...When I woke up the 2nd day, I noticed a cracked leg on side of the table Since I was only going to be there more days I called Customer service..explaining the misfortune of the 'cracked leg'I asked 'Jody' from Internet Customer Service that I'd like her to really ask herself WHY she was a CService repShe followed through in a huge way, getting the parts guy's to UPS overnight a new legIt arrived the day before I flew home, so I was able to replace it in timeJody went out of her way for me and I couldn't have been happier! Jody? You ROCK ladyThx so much for doing above and beyondI thought I'd have to pull teeth, but you really came throughThank youI'm a very satisfied customerNo BS

Another bad mattress exchange causing severe back pain This about the 4th bad mattress the store has exchangedAfter a couple of months I constantly turn it relying on others for helpMy very mattress was very expensive felt great instore but hard as a rock when arrivedI have bought all of my furnishings from this store and do not deserve bad mattresses

Issue with loveseat, couch and armchair I've been in contact with RTG for months now to no availThe leather on the couch, loveseat and armchair is fading and discolored in spite of regularly using the cleaning supplies bought from Rooms to GoThe recliner wobbles when extended on both sides; the arm rests are sagging, as are the cushionsThe loveseat has rarely been used and yet is looks and feels almost as bad as the couch which is used on a daily basisI've spoken to multiple customer service reps and two managersWe've turned in photos on multiple occasions as requested and were promised resolution towards a store creditHowever, after making several followup calls, I was told that no one had promised resolution and that there is nothing further that can be done at this pointI'm asking for a refund but will take a store credit at this pointI just can not use these items in my house as they are falling apart and discolored

The color from the leather is rubbing off after years of light use The Cindy Crawford Home Van Buren Burgundy Pc Leather Sectional was purchased April The stain on the leather is rubbing off This recliner has very light use We bought year warranty to avoid problems but now I am told it does cover this Purchasing a high end product you expect more then years of light use We have other leather products with over years of heavy use and no loss of colorI have pictures to show the damages The quality of this leather is completely unacceptable

bought a couch just a little over a year ago Don't live here full time and the cushions are like you are sitting on the floor The cushions are like they are years old when in fact they are just over a year old Bought the extended warranty and they came out only to tell us it is wear and tear I cannot believe that when you purchase furniture it should only last a year I want the cushions replaced I feel that they should stand behind their product We have bought couches from other stores and they have lasted years or better and that is when we lived at the home full time