Rooms To Go Reviews (3820)
View Photos
Rooms To Go Rating
Description: Furniture Retailers
Address: 6889 W Newberry Rd, Gainesville, Florida, United States, 32605-4314
Phone: |
Show more...
|
Web: |
|
Add contact information for Rooms To Go
Add new contacts
ADVERTISEMENT
I receive email advertisements (regularly) from RTG On Friday Jan 6, I received a sales email re: a Jansale I was provided with a sales price on a living room set (# XXXXXXXp) of $but when I contacted the vendor (Rooms To Go) I was told that this package was not offered in my area and presented with a different set at a different price All of the conversation (via IM chat) is documented below Sat 10:06am ME: I am interested in the Alpen living room set (reclining sofa, stationary loveseat, piece table set with lamps) and have two questionswhat was the regular price of this set in and the lowest sale price price of this set in 2016? Thank you! RTG: Good morning, we are not able to view all the past sales to see what the lowest price wasAnd we are not told a head of time what the sale prices would be for the next saleWe can only see the price and the current sale priceBut if you were to order and the set goes on sale between the ti
Purchased bedroom set and the bed broke while my husband and I were asleep I was weeks pregnant when the first bed I purchased from RTG brokeI contacted CS and they sent out a tech to assess the bedHis assessment concluded that the bed frame and rails were flimsy and that there was a probable chance of bed possibly breaking again and that we should look into getting another sturdier bedI was admitted to the ER a few days later for bleeding and had my baby prematurely at weeksWhether this incident was the cause or not, it's hard to say but I wanted to add that statement When I spoke with customer service, I indicated to them that I needed a sturdier bed and they said I would have to pay the difference for a different bed but I did not agree with thatI explained that it was not my fault that the bed broke and felt I should not have to pay the diff for a sturdier bedI went back and forth with CS and the Cs mgrs and they made it very clear that the bed bre
got a stain on my sofa and the tech came and did not clean itI return called XXX-XXX-XXXXAmbria was so rude and nasty to meno empathy I purchased two sofasthe first tech came and could not clean itThe 2nd tech came and could not clean itThey refuse to replace itI returned a call from XXX-XXX-XXXXThe agent Ambria was so rude and nasty to meShe told me reporting it to the Revdex.com was my propagativeI spent so much money on these sofas and thats the help I get???
My order was canceled with out my approval, just because I asked for the cancellation policy I ordered a new bed back in april 24th, transaction cleared on april 25thIt was told to be available on the 5th of may and would be delivered on may 7th.I called on april 30th and asked about the cancellation policyI had found the same bed at another furniture store for less so I wanted to know if I was able to get all my money backAt first I told the sales man that would be fine when he explained the policy and then my husband said no because we would not get all our money backSo I told him to wait and I would call him back for sure if I wanted to cancel for sureI had a weird feeling closer to the date of delivery so I called and they told me the order had been canceledI questioned it and they said it was cancelledI was very upsetThey said that they had sent out a check for the refund and I would get it shortly and the rest would be a store creditI talked to the man
Item delivered missing componentBought in march and still waiting for this item Bought a loveseat from this company and when delivered it was missing a center piece for the backside of the console areaWas purchased March and I am still waiting for them to finalize this order and have called multiple times to get a confirmation when this item would be delivered but always get the answer it is coming from manufacturer overseasIt should never be allowed for someone to have to wait this long for something already paid forI will never send anyone to this store again
I'm completely displeased with my purchaseIt's unacceptable they will not exchange my purchase I purchased a love seat from them wills agoIt wasn't anything I thought I purchasedI simple want to exchange out for something that I want for my moneyI'm a disabled vet so my money is very tight and I expect to be satisfied when spending the kind of money that I didThere has to be something that can be done about this policyI didn't spend days sitting on this couch in the store and now that I have had the chance to really test it out, utt isn't what I expected nor is it something I want
Rooms to Go is refusing to honor their fabric protection service plan/warranty that we paid for We purchased two items from Rooms to Go on [redacted] in [redacted] on August 13, 2015; a sofa and a love seatWith the purchase we included Force Field protection on both itemsAs we were in the process of moving to Florida, the items were purchased in SC but were delivered to Florida We attempted to utilize the Force Field protection to have the couch cleaned in April We called Rooms to Go customer service and the service appointment was scheduled, the technician called my wife [redacted] to confirm and then no one ever showed upWe were left waiting for two hours only to call the technician who told us that someone at the company canceled the appointmentHe indicated that we should call customer service for an explanation When we called customer service and spoke to "Tameka" were told that the Force Field protection that we paid for 1/years earlier h
Leather chair bought in December has a spot the dye has come off Rooms To Go claims it is because of use Leather should last more than mo I noticed the cool coming off the leather seat of a chair I purchased in December of Only months since purchaseI call Rooms To Go customer service and set an appointment for a technician to come take a look The gentleman arrive Thursday 8- Was here maybe two minutes, too some photos and said someone would call in to daysA lady from Rooms To Go called me on 8-to say it was because of useFor the price paid I am not satisfied with this and told her She stated there was no other recourse If this is only going to last months then I believe it to be an inferior product
It was unacceptable and very inconvenient in my part while I waited for my furniture which was never delivered I took a day off on 09/26/from work to wait for my furniture delivery which took weeks for(rooms to go) to deliverTwo days prior to my delivery date (09/24/2017), I got a text message on what time my furniture will be delivered ( pm to 5pm)I waited for my furniture that day and it was never delivered within the given time frameWhen I called the delivery service, ( which I was put on hold for minutes) They told me that the driver had two more stops before getting to my placeI told the lady that I have other commitments and that I cannot stay at my place waiting for my furniture deliveryShe did not give me an estimated delivery time at this time The driver came to my place minutes past the delivery and I was no longer at my place It was a missed deliveryI went to the store manager for rooms to go on Stafford and they told me that they can't do a
We purchased a bedroom suite over a year ago, and unfortunately the warranty has run out, but, I have had to have it repaired twice since purchased We purchased a bedroom suite over a year agoIt is paid for and the warranty has expiredWe did not purchase the extended warrantyI had to have the bed repaired twice in a year and now it needs repair again, FOR THE SAME PROBLEMThe support leg for the center slat continues to fall out and causes the mattress to sag in the middleWhen I called to request a repair person be sent out, I was told that since the warranty has expired, they were unable to send someone outIt is unacceptable that the bed had to be repaired twice after purchasing, much less a third timeAnd now they don't/won't/can't send a repair person since the warranty has expiredThis again is unacceptableThey are also unwilling to offer a solution to this problem with their bed
Rooms to go will not comply with my need to return there mattress, I have had several reselections due to poor quality Helli, I have had two reelection of mattresses, due to the chemicals and outgassing, I have had setbacks with my medical conditionI have comlied with intinternet sales support, supplied a medical doctors note, as to why I ca not do another reelection & want a full refund, so I can purchase another mattress wwith no chemicals and outgassing
Purchased bed for sale in January still waiting deliveryFailed to deliver on March 9th I have seen online an advertisement for a Queen bed at Rooms to goI went to the store to see the product and purchaseGetting there I was told by the sales person they would not have an agreed delivery date but I could place a deposit and pay in full prior to deliverTime passed and no contact from them I called and was told I need to pay full or delivery would take longerI went to the store and they confirmed I should pay in full for delivery which I didPayed the bed , delivery and set up total of $Was told the delivery date was March 9, but it would probably be delivered sooner in FebruaryI waited till march and no bed nor contact from themI called and went to the store and was told delivery was set now to April I am aware that business has days to deliver purchased goods , in this case Ill be waiting about months for a possible deliveryThe sales person told me i
I have had deliveries attempts for a bed and both have have been defective I ordered a full sleigh bed on 1/27/16, order #XXXXXXXX with delivery for 2/2/ In the delivery of the bed on 2/we found the items to be defective, cracks, paint chips, and missing be slats We called to get an exchange, which Rooms to Go agreed to We then had to wait another week for the exchange to occur on 2/ Upon receipt of the exchange, the product was worse than the first delivery It had cracked wood on the bottom of the head board and side leg of headboard We ask the delivery driver to take it back as we didnt want it, he didnt comply This is the second time with inferior product/quality I dont believe and exchange again will remediate the issue
Damaged furniture and problem with delivery service On 6/5/I purchased a 54" Bar Table with swivel chairs & curved bench which we were to pickup at your Pompano Beach store on 6/when then get notice that they only had table bench chairs for pickup no serverWe had to wait yet another week for RTG to get all the pieces that we boughtFinally pick up furniture on 6/and when I unwrapped the bench it is damagedCalled store and was told they can deliver on 6/and I would get a call 24-hrs in advance to notify time of deliveryNo call until yesterday at about 1:46pm to tell me they were in front of my door with the benchI work too far and could not meet them at homeI called headquarters and spoke with Abiel who agreed to have them drop it off yesterday at 4:30pmHere it is now 6/2:25pm I called and now I am being told I have to wait maybe until tomorrow because it cannot be deliveredI just bought a house, have a dinner party tonight for and I have a table w
Living room set defective, second living room set also defective, third attempt, new living room set purchased and also defective! Delivery issues! I have made more than attempts to resolve the issue and no one has shown any sort of remorse or even tried to contact me for that matterI have no other choice than report you all to the Revdex.com I purchased a living room set early October, just to find that it was defective A second one was sent out, also defective Rooms to go then provided me with store credit to purchase another brand So, we thought, third time is a charm, unfortunately not! When the third was delivered, the recliner was damaged Here we are three months later and still cannot get what I paid for! I was promised a delivery time between 4-8pm on Saturday so we drove in from Beaumont (a two hour drive from my home) just to make the delivery time to find out that the driver calls us when he is already there, two hours earlier than the scheduled delivery We tell th
My complaint is with the merchandise, and service and delivery On, Feburay 25, I purchased a living leather living room suite for a total of $3,My merchandise delivery date was March 11, The Recliner was brokenI contacted the call center to bring me another oneI had to changed the appointment once due to workTHe call center and the warehoouse confirm a delivery of April 6t, bewteen 2-6pmTHe deliveryman ever cameMy husband took off work thoses hours to make sure he was there when the deliveryman cameOur suprise when no one came or callI receive calls and texts the day before to confirm the delivery, This been the worst experinceWe paid our more for good quality merchanise, but we have not recived thatThan the power sofa is uneven, I spoke with a representative and told her that I wanted a refund on this living room, because it is poorly madeThey wanted to send a tech outI feel if paid for brand new furniture, than I deserve to have new f
Paid for a sectional that is broken and its been over 2 months and keep getting the pushed around. Will not refund my money. On May 17, 2018 we bought a sectional and agreed to pay for express delivery of $89.99 but on May 21, 2018 the couch was delivered not only did the delivery guys pull into my front yard (grass area) but they didn't have a lift so they threw each of the 6 pieces onto the ground. They damaged our storm door even though it wouldn't stay open they ended up ripping the screen to non-repair had to replace. When they set up the couch they only tested the manual one to find that it was broken. They marked it on their tablet well later on we realized that they never plugged in the 2 electrical ones so we plugged in the other and found out that the left one did not recline correctly. The next day we found that the right arm recliner had a board or metal piece sticking up as it was puncturing into my back so we called to add them to the exchange. Due to us already having
Purchased a sectional sofa along with a table and lamp The lamp came broken so we asked for a replacement The replacement lamp was also delivered Purchased a sectional sofa along with a table and lamp, order #XXXXXXXX Oct 6, The lamp came broken on Oct so we asked for a replacement The replacement lamp was also delivered broken on Oct 18, and parts were missing so we asked for a refund on Oct 19, Three weeks later and after plenty of phone calls and visits to the store we are still waiting for the $refund
This company sold defected products to us When we asked for a complete refund they refused Purchased in August Serta mattresses but they did not last Asked for full refund because do not trust the company as they misrepresented their product They also have very poorUstiner service and follow up The mattresses are slopped in the center and causing us severe back pain The mattress protector we bought to protect the mattress and give us a warranty is also defective since one of our mattress Rd has mold on it Definite health concerns with the products the sold us
Bought a Cindy Crawford leather sofa , two years old and the the leather is peeling off the cushionsHeard by a staff member they changed manufacturers I wonder what Cindy Crawford would think about the quality of her design