Rooms To Go

I bought a queen bedroom set from rooms to go the delivery was all wrong the bought the wrong head board then we had to wait a another week after we bought the queen head board I purchased a king base that work on remote control the first delivery was a fail the base did not fit in my bed they told me they will take it back and replace it with one that fits after a week the deliver another base after scratching my new bedroom that I bought from ashely's ripping the wood so that base can fit, it did not work so I called and I made a claim they called me and told me that that claim was a week after the delivery I kept telling them I'm talking about the second time they did not listen and I keep calling them for my refund no one wants to talk or resolve the problem they are the worst company ever there customer serves are the worst they keep on hold and then they hang up on you

Ordered furniture after placing deposit down on of furniture now no furniture not held like told went into store ordered worth of furniture and told would be held a deposit was made of final payment made and a delivery timenow told did not hold furniture and was all on back order and was moving into a new housetold would hold till than with deposit

I purchased a sectional couch 11 months ago and the mechanics of one of the chairs is breaking down. I emailed and called but no follow-up. 11 months ago I purchased many items, one included a sofa sectional, the order number is XXXXXXXX. I have been trying to reach someone about getting the mechanical parts of one of the electric chairs looked at but I am not getting a response. I have called the Pompano location and left messages and emailed the general customer service email more than a week ago without reply or acknowledgment. I was told at the close of the sale that the warranty would cover manufacturer defects for one year. It is within one year, but my time is running out and I'm not getting any feed-back from RTG. We have no animals, no complaints otherwise, but the electric chair makes horrible creaking squeaking sounds and unevenly reclines. It is clearly defective. At this stage, I'm just asking for a call back at XXXXXXXXXX so we can work something out for a repairman to

failed deliveries, broken and stained Furniture, broke my porch light, still have broken furniture, no one will call me back or offer a resolution Order number XXXXXXXX Spent almost $9,on our total orderWe had to schedule two deliveries because the kitchen table and server were on back orderOn the first delivery all three couches were covered in stains (told me to try cleaning them), the didn't deliver the headboard for our master bed and the night stand was crackedAfter they left we find out they broke our porch light and didn't tell usI was letting our dogs out to find the porch covered in glass and the remaining parts they laid on the banister The scheduled another delivery (this will be the third) to come replace the couches and night standI had to contact the claims department and email them picturesAfter a few weeks of no reply, I receive a voicemail from Vicky in the claims department to send another email describing the damages and to resend pictures

Furniture was defective and upon delivery damaged wood flooring that was installed days earlier Purchased mechanical leather couch and recliner Upon delivery and before employees entered my home I explained my wood flooring was installed days earlier and carries a years warranty for wear and tearFurthermore if damaged it cannot be repaired and must be replaced They assured me there would be no damage that furniture is designed to be on wood flooring During assembly I watch the employee struggle to connect the two parts of the couch During that process I heard a scrape but the employee ignored it He also slammed furniture to floor attempting to connect the two pieces An hour after they employees left my son was checking out the new couch and noted the electrical outlets on the couch did not work Upon checking behind couch we found a plug was not plugged in My son also noted to half circle gouges in flooring In attempt to move couch we learned empl

I purchased what the sales claimed was genuine leather, and what I specifically asked forThe sofa is not real leather and started peeling I was very specific when I asked the sales man for real leather sofas, and he assured me the sofa that I was getting was real leather, and obviously my sofas are not real leather at allWe explained to him we were just looking for new furniture since we had just purchased our home and he showed us some sofas we might likeI did explain to him we had purchsed a dining table at RTG before, but we weren't very happy with that buy because the chairs leather had peeledHe went on to explain that what we probably got was pleather, but guaranteed us the the sofa we were looking at was real leather, of the highest quality they had, and that wasn't gonna happen againwell here we are not even two years later and the same situation has happenedbecause we purchased a warranty for peace of mind we are able to exchange the sofas, but I don't understand

Both sides of an electric recliner sofa will no longer work Called store they offered no help We purchased a sofa and love seat from Rooms To Go in February of We recently moved to a new house and when we tried the electric recliners on the sofa they no longer worked We called the store twice in September to seek help and both times they said because they were no longer under warranty there was nothing they could do I was even willing to pay for the repair, but they couldn't even offer the name of a company to do the repair work When I called a local furniture repair company they said this was a common problem with furniture from this store and there was no way to get parts unless we got them from the store When I called the store on 9/21/to get the brand name of the furniture, they couldn't even provide me that information So now I have an expense year old electric recliner and no way to fix Doesn't seem that Rooms To Go stands behind their products very

Purchased a sectional 12/5/We had noticed some chipping on front frame 8/but did not realize that defect was due to a crack in the frame On 12/5/15, I purchased a Cindy Crawford metropolis sofa from rooms to go in GreenvilleIn August, I noticed what appeared to be scratches to the paint on the front of the couchSince I have a two year old and a dog, I didn't think much of itFast forward to a week ago when we moved our couch to hang curtains and I noticed the entire frame for the couch was cracked all the way through to the backUpon further examination, the flaws in the paint of the front of the couch were actually cracks in the woodI'm extremely dissatisfied that a 2500+ dollar couch could break so easily, as we've only had it less than a year and a halfWe don't have excessive wear and tear, as it's just my husband, myself and my year oldI understand rooms to go is not super pricey furniture and not going to last forever, but if you offer five year financ

Bought sofa and chairChair damaged during delivery, tech said to get replacement but the product discontinuedRTG customer service not helpful Bought a sofa and chair for our basementNoticed a scratch on the chair & called RTGRTG sent a tech to inspect the damageTech said this was damaged by boxcutter during delivery and the piece will need to be replacedWhen we called the store, they said the product was discontinuedRTG said pick another pieceWe have been to stores more than times but nothing comparable (100% leather) availableCalled customer service to see if they can refund us for the chair and they said no refund policyAnd offered only $discount to keep it (we paid $670)Also, if we like something of lesser value they said we'll not get the difference in price backWe've been RTG customers for years and have bought several pieces for our homeTheir customer service is very disappointingThe store will not come pick up the chair and they will not refu

Failure to submit proper loan paperwork I went to Rooms to Go with my boyfriend to buy furnitureOur sales rep convinced us to apply for creditWe were approved for $and bought living room furnitureWe were told we would receive a bill in about a month or so after delivery (April 1, 2016)We started calling Rooms To Go to inquire about why we hadn't received a billTidewater bank called us the other day to tell us that Rooms to Go never submitted the proper loan paper work in the allotted business time and that now our only recourse is to apply for a loan again (hit to our credit), pay the money outright, or have the furniture repossessedWhen we called Rooms to Go to explain that their failure to submit the loan paperwork caused this we were told that their salesman made the error and there was nothing they could do and then they promptly hung up on us

I went to the store to exchange a mattress I purchased & left having to pay an additional unfair amount of $ I purchased a Temper pedic mattress on 1/6/& my salesperson name was Bryon GThe experience was great as we were trying to decide between the Temper pedic and BeautyrestWe went with the Temper pedic and was told if there were any problems to contact him and we could exchange the mattress as a courtesy as the Temper pedic and Beautyrest were the same price he said he'd even waive the delivery fee as he felt that we'd be 100% satisfied with the Temper pedicUpon the arrival of the temper pedic which was on 1/26/the first night was horribleBoth me and my husband's back was in the worst pain ever! I called the very next day (1/27/18) and asked to speak with Bryon and was told he wasn't in so I spoke to store manager Mike about it & he explained it takes days for the mattress to fully formI told him that this was not explained to me and I will agree to give

I purchased what I was told, was a leather chairAfter having the chair a few years it started peeling in unexposed areas I purchased what I was told, was a leather chairAfter having the chair five years it started peeling in unexposed areasI contacted Rooms to Go, and was told that they would give me ~$to spend in one of there stores, if they could come pick up the chairI would no only have to buy something but I would have to lose my chair that I paid over $for

I am very dissatisfied with the service that I have receivedThis was an order that was placed online I purchased a bedroom suite online for $1,This included king size bed, two night stands and a dresser and mirrorThis purchase was made in early march with a delivery date of April 30thThe dresser was broken and therefore unable to be deliveredThe driver advised me that they could re-deliver in a few daysOn Wednesday after I had not heard anything I called the customer service and spoke with Melissa and she there was no delivery date scheduledHer tone was very monotone and uncaring she advised me that they could refund me $and that she could schedule my delivery for May 21st ( which is unacceptable)as this is almost a month after my initial delivery dateThen I was offered a Wednesday, Thursday or Friday delivery which I could not do as I am employed and work full time I requested to speak to a manager and spoke with Gwen to express my displeasure and she ad

When I purchased a dinning room set it included a free bar stool that was not placed on my order The location is [redacted] Fl XXXXXIt was recently brought to my attention on a visit to Rooms to go that a bar stool should have come with my dinning set at the time of my purchaseI spoke with James [redacted] concerning the over site on my order who confirmed that offer was valid at the time of my purchase however he stated I should have asked about it soonerI explained if I had known sooner I would have brought it to his attentionI trusted my sales representative to apply the current promotions advertised at the time of my purchase

On 9/4/my daughter and I selected a very specific piece of furniture ("dresser").The item actually received was switched for a different one On 9/4/my daughter and I went to RTG's outlet in Charlotte, NC to purchase very specific furniture piecesAfter viewing the items available and inspecting them for damage, we contacted the salesperson who originally greeted us at the door to show him our specific selectionsHe consulted with another team member and verified that the pieces selected were indeed available for saleAfter completing our purchases, we waited for the salesperson to tag the furniture with "Sold" signs with our name but he had moved on to another customerWe waited and I approached him on separate occasions and he stated that we did not have to be concerned, the store was busy but he would make sure the correct pieces selected and paid for would be taggedAfter leaving the store we went to the picenter and picked up the nightstand and took it with u

I ORDERED A BED AND DRESSER, RECEIVED THEM ON 2/14/17, AND THE FURNITURE WAS DAMAGEDTHEY BROUGHT ANOTHER BED AND DRESSER 2/28/THEY WERE IN WORST SHAPE THAN THE FIRST ONESI TOLD THEM TO PICK UP THE FURNITURE BECAUSE OF POOR WORKMANSHIPI REQUESTED MY REFUND OF $AND TO REMOVE THE FURNITURE TOTAL OF $FROM MY ACCOUNTNOT ONLY DID THEY NOT REFUND THE $130, BUT THEY STATED THEY WOULD NOT REFUND THE SHIPPINGAS OF MONDAY, 3/27/17, IT HAD NOT BEEN REMOVED FROM THE CARD THAT I CLOSED WHEN I REALIZED THEIR FURNITURE IS NOT GOOD WORKMANSHIP Order_Number: XXXXXXXX

Rooms to go has sold me uncraftmanship furniture, I have had the hardest time resolving this matter and would like a refund. I purchased a sectional sofa around February of 2015 however it was not delivered until or about March 20th 2015., After delivery the soft seating began to sink and threading came apart from the sofa seating, sofa base,omaire.Keep in mind it took 2 weeks before someone from the warranty department to come out to my home and assess the chair. Partial exchange was set up made on or about November 2015. That exchange also was defective and I immediately complained through customer service and by going into the store location.December2015 and January 2016 I went to the store location to complain and show them pictures because no one responds when you call in. I was under the impression in January that a complete exchange would be done and someone would contact me and never did. Once again I had to contact rooms to to complain and set a delivery exchange. Friday Mar

Rooms to go will not honor purchased protection In November of 2015, I purchased a sofa and love seat from the Rooms to Go store in Sarasota I opted to purchase the addition protection guaranty which promises that, for three years after the application of the protectant, it will clean, reupholster or replace any furniture with stains that cannot be removed with the cleaner provided First, I do not believe the protection was every applied to the furniture Second, it was suppose to come with special cleaner which was never mailed to me I requested it three times now The first times I was told it would be mailed It never was I have had customer service come out twice to clean stains in the past years The last time a technician came they scrubbed it so hard the material starting falling apart I called again on October 6th, The sent a tech out this time they did not try to clean it, because as she said, she was running late on all her appointments and that

First of all, I have a whole home full of Rooms To Go furniture I purchased from Rooms To Go in FtMyers, FL I bought a love seat/sofa set from themI was concerned with the maintenance /cleaning of a Ivory colored faux leather setSalesman told me it was no problem to maintainIn fact he gave me two bottles of Rooms To Go brand cleaner to use when I needed to clean themI tried the cleaner and it took off the color/grain of the sofaI have tried for over three months to get Rooms To Go to admit this is their problemThey refuse, even at the store and customer service levels Seems now that I am stuck with damaged furniture with no further recourse by Rooms To Go They have now lost me as well as hundreds of other potential clients as I'm a REALTOR and when people ask me where should they buy their new homes' furniture you can bet it won't be Rooms To Go

Furniture not delivered when promised January 1, RE: Rooms to Go Delivery Service Dear Sir or Ma'am: The delivery service for Rooms to Go Furniture Stores is deplorable! It never fails that if your delivery is scheduled after p.mor before a holiday, the truck will "break down" and the customer will be inconvenienced and disregarded My delivery was set for Monday, December 31, We received an automated call the day before stating that our furniture would be delivered between 4pm and 8pmOn the day of delivery, we received two calls confirming our deliveryThe first call was around 4pm confirming our address and details regarding the deliveryThe second call was at 7:p.mwhen the driver stated that he was en route to our homeAnd then mysteriously, we received a call at 7:(minutes before the end of our anticipated delivery time) only to be told that the truck had "broken down"The driver made no attempt to offer a solution or give us any further deta