Rooms To Go

Worst after sell customer service ever! Once you pay, you are in their trash can

Leather living room furniture is made poorly and Rooms To Go is not willing to refund our moneyThis is the second set! We purchased a leather Couch, Loveseat and Chair f(SKU # XXXXXXXP) from Rooms To Go in Raleigh NC on October 12, for $Delivery of the furniture was on October 31stWithin a few short months that set was showing wear on the leather and the dye was rubbing offThe customer service person from Rooms To Go came out and inspected the set and told us this was a defectRooms to Go offered a new setThey came out and replaced themNow the second set is doing the same thingWe contacted Rooms to Go on Oct 26, about this issue Again this is the second set! They sent a customer service person out to look at it on Nov 15, On Nov we were told that we could not get a refund we had to except a store creditWe were told this by Rooms to Go customer Service and also our local store in RaleighThis seems unreasonable given that we have had sets in a

Floor Model was purchased and Item was not in "Original- As Is Condition" per Contract. On 06/17/2017 I placed an order at store # [redacted] I was informed because it was a floor model that my only choice was to obtain a 3rd Party delivery company. Sofa Taupe/L2903 W/DU was not damaged prior to my departure on 06/17/2017. I was informed that the only date that I could take the items from the store was on 06/25/2017. On 06/25/2017, the sofa arrived damaged on the back and I informed the delivery company. I was informed that it was already like that and I needed to contact the store. I contacted the store on 06/25/2017 and requested to speak to a Manager and was on hold for 2 minutes and the store hung-up on me. I called back on 06/27/2017 and spoke with Siri. I informed her that I wanted to speak to a Manager. Siri asked what this was about and informed her and she told me that I needed to contact the delivery company. I then asked her who the Manager was and she informed me

We purchased a warranty with the store when we purchased a sofa years ago and now the material on the sofa is very thin almost silkIt is dissolving When we clean the sofa we get a dissolving of material We contacted the company and they sent a repairman out who fraudulent filled out a cleaning formNow they are not willing to treat this matterThere is a problem and I am at a loss with so many complaints how they have an A+ rating how????????

Rooms to go charged me dollars a month then the rate went to 135.They are adding late charges.I spoke with them they refuse to put the bill when I called rooms to go to dispute the living room set.I was charged new balance is thank you mike

Hello, I purchased my sectional in the RTG show room on Saturday 11/11/My experience in the show room could of been better as the sales people chase you around like sharksMy sales rep assisted me with getting set up (PAID IN FULL) & was promised delivery for Wednesday 11/15/I got a call Monday 11/13/giving me my delivery time window for between 8-12pmToday at around 8:30am I received a call from Bob to advise me that the delivery truck had broken downHe then explained that someone would be coming out to fix the truck and that my sectional would "definitely" be delivered before 12pmNow, I at 9am and I had adjusted my work schedule to be able to come into work today at 12:30pmI confirmed with Bob and explained to him I would be heading to work once they were done and that I needed to be at work at 12:He again explained my delivery would arrive well before noon & the guys would only take minutes to get it inside and set up12:30pm rolls around and I call in RTG and speak to Jordan and explain to her what is going nowNo one had arrived yet and now I am late to work and needing to call my supervisor to explain that I won't be making my shiftShe told me the truck was still broken down and that she couldn't give me an idea of when they would be arrivingI explained to her that I was told it would be before 12pm and I paid for that selected delivery time of 8am-12pm and I wanted the delivery refundedShe said she couldn't refund the delivery until the sectional was actually deliveredShe also explained that immediately after my delivery I would get a follow up call and to explain to that person what happened and they would be able to assist me with processing a refund for my deliveryWe hung up and the delivery arrives hours laterAt this point I had to get my shift covered and am now taking a day off of workThe delivery guys came in and continued to slide the furniture across the floor despite my asking if they could lift it instead as I didn't want my hardwood floors getting scratchedSeveral scratches later they continued sliding the sectional and my own furniture they needed to move out of the way to get it inI again explained that they are scratching the floor and asked that they lift instead of slide the furniture-they didn't stopFinally they left and I got a call from Joann to follow up on my deliveryShe was the absolute rudestI explained to her the entire ordeal and did what Jordan advised me to do which was request a refund for my delivery due to my awful experienceI explained they were hours late and I missed work because of itShe explained in the rudest tone that the furniture was in fact delivered after all and she wasn't going to refund me for them being late and for me missing workI explained to her I was guaranteed a time frame and she then told me that that wasn't true because RTG never guarantees a time frameJust this morning Bob himself said the delivery would definitely be here before 12pmHer tone wasn't compassionate, understanding or kindShe spoke extremely condescendingly and continued to explain that it was delivered and she wouldn't refund meI asked if I could escalate the call and she said very disgustingly "Ma'am I am a SENIOR agent" and there wasn't anyone else to escalate the call toShe then placed me on abrupt hold without much of a warning and came back and offered me a $RTG certificateI explained to her that was't what I was requesting and there was nothing I could buy with a $RTG certificateShe then said extremely rudely again "ok Ma'am I'll have someone call you" and began rushing me off the phonePretty much not pleased that I wouldn't take her measly $I then explained I would then write my review on Revdex.com, Facebook or whatever platform to see about getting what I am requestingI decided to start here to give RTG chance to make this rightI feel like during the buying process everyone wants to be so kind and accommodating until the merchandise has been delivery and now you're nobodyMy husband is as upset as I am and we are even contemplating returning the entire set and getting a refund because of the lack of good customer serviceI mean when you call to follow up on a delivery first off the person calling should have a pleasant tone and prepared to hear good or bad and come into it with kindness and understanding and of course a good attitudeI believe compassion [redacted] understanding goes a longJoann didn't even apologize for the inconvenienceShe is in the wrong positionI myself work in Customer service and could never get away with speaking to anyone the way she didShe spoke to me as if this was my problem and not hers and had frustration in her voice wishing the call was overShe rushed me along & just didn't take the time to understand how inconvenient today wasShe took what was suppose to be a happy time and ruined itI'm asking that this is made right and my delivery be refundedTY

The quality of the furniture is garbageAfter years the bed frame has now completely snapped in half from Simply sitting down on it The furniture quality I was sold through Rooms To Go is absolute garbage to put it lightly period after only three years of ownership and being a tiny woman of only a hundred so pounds and foot the bed frame for my queen size bed has now had multiple Bars Under the Bed snap in half and now the entire frame itself on the left side has snapped in half from Simply sitting down onto the bedI am not a heavy person in any way shape or formI have been underweight in fact for more than my fair share of timeThis furniture quality is absolutely awful not only that every single drawer in my dresser has come loose not fitting into the actual frame of the dresser and I've given up trying to fix it every single time it comes out, part of my desk is now falling apart, and I have reached my limit and being understanding with this companyThey sell absolute

Torn Leather Sofa delivered by Rooms To GoThey tried replacing it times and every time the replacement was more damaged than the one delivered December Rooms to Go delivered my room furniture which cost around $It was a mix and match of two leather sofas, two chairs, side tables and center tableAfter the delivery guys left I noticed a tear under the left arm of the sofaI called and reported the damage right awayAfter that they setup a replacement delivery day and they showed up on that day with a sofa, which upon inspection showed to be more damaged than what was delivered initiallySo, I called again and this incident was repeated more times over a period of months, every time costing me a half day off workThe final time I called I asked them to just repair the tearSo I had to take another half day off and wait for the repairmanA guy showed up and all he did was take some pictures and leftThe next day I receive a call from them saying the damage was

Delivered another Damaged Product after Two Attempts Unfortunately, our delivery experience has been very unpleasant! We ordered two very lovely Gray Servers from the online storePayment was accepted immediately and without delayHowever, it appears once the money is received that's the end of "good" customer supportWe ordered our two Servers on Jan 6, and picked them up from the warehouse as scheduledWe were not informed nor asked to inspect the product prior to receiving it at the warehouseThere was no area for this type of customer activity on site anywayAfter bringing them home and opening them, one of them was damagedThe neither box had any visible clues that the product(s) was damaged on the insideOnce we noticed the damage to one of the Servers, we sent an email to customer support along with a photo of the damageIn addition, we called them to set up a new deliveryWe waited another week to receive our productIt was damaged as wellUNACCEPTABLE for a c

We got a new couch to replace the other couch the new couch is loose on left side will stay back want money back We bought a coush it was broke they replaced it with a new couch months old the pleather tore let us choose a knew couch and when your setting in the left side is loose and sits lopsided and will not stay in recline I'm am sick and tired of there awful furniture very bad quality I want my money back

Bought grand worth of furniture from rooms to go less than a year ago and now there are rips in the seats and rips starting to happen in other areas Me and my wife purchased a living room suit around September of last year We spent a little over grand for the love seat, couch, and table We tried to have the furniture delivered to our new house we just bought, however we was told when we purchased it that we could simply change the date with the delivery people with no problem as they couldn't deliver their since we wasn't living at that address yetCome to find out they wouldn't change the address for us when time came for them to deliver the furniture and they said if we could be at our old house for drop off that they wasn't sure when they could drop it off againSo we made arrangements for someone to be at our old house that day to get the furniture with the understanding that we would have to move it to our new house that day Little did we know that by us doing that th

Electric Recliner stuck in upward position and rooms to go wont repair issue So in a nut shell over a year ago I purchased an electric recliner Kingvale Black XXXXXXXpThe problem is simple and can easily be resolved if they were more customer service basedThe recliner is stuck in the upward position and I cant lower itThe product only had a month manufacturers defect warranty and was told to Google to find a repair techI called over dozen places non of which would even touch it do how difficult it was to get the parts from rooms to go in order to replace itI called back and they finally agreed to sent a tech as a courtesy call which seemed like it went well, the tech took a few pics and could not repair the sofa due to an recent changes in the parts since mine was a year older modelHe stated that he would order the harness and once the parts arrive they would send a tech to fix itI then get a call on XXXXXXXX from rooms to go stating that the call was just a courte

Poor Workmanship & Design flaws in purchase dining table caused easy Damage and RTG Customer Service is not replacing or fixing it We purchased Del Mar Ebony Round Dining Table (SKUs XXXXXXXP, XXXXXXXX, XXXXXXXX) and chairs on 10/29/from Store #: (NW FREEWAY, CYPRESS, TX XXXXX; Revdex.com site did not have this store listed)Our order noXXXXXXX which also contains a bed set we bought as our house was flooded during Harvey Hurricane Our troubles began when one of the glass and table joints got ripped off on Jan when we were having dinnerIt seems the table design is such that it is not supported well enough and can easily breakWe filed a damage & repair report with your customer service department and after much pleading they sent someone to take a lookThe warranty claim did not get approved citing customer damage Our complaints: The weake MDF wood construction as well as the loosened center joints are such that if a senior citizen gets up fro

"Brand New" Furniture sold with Bed Bug Infestation I purchased what was supposedly "brand new" furniture from this Rooms To Go location Several weeks after delivery, my fiance and I noticed that we were getting welts after sitting on the furniture Initially we thought it was an allergic reaction, but further investigation found that the "loveseat" we bought was heavily infested with bed bugs We attempted to contact Rooms To Go on several occasions to get some kind of assistance, but every single person we spoke with insisted that the bed bugs couldn't have come with the furniture Our counter to that is that bed bugs have been found nowhere - let's repeat that - NO WHERE else in the apartment EXCEPT for the furniture that was purchased from Rooms To Go Again, the ONLY place bed bugs have been found is in/on the furniture from Rooms To Go RTG refuses to even discuss the matter, despite mine not being the only complaint regarding bed bugs in supposedly new furnitu

I'm paying for furniture from this company yet they will not issue a Best Buy gift card that was part of it I ordered a living room set from here and am still paying timely to dateAs part of the package was a Best Buy gift cardI have previously contacted themTo inform them that I am not in receipt of said gift cardThey have given excuses ranging from they are unable to locate my order, to there was no gift card as part of the packageThey can locate my order though because I recently required proof of purchase for my insurance company and they provided proof in minutes flat They need to issue me a gift cardThey can verify with Best Buy that I have not utilized any gift card EVER! Otherwise we will cease payments on the furniture on the grounds of breach of contractI will then sue them to reimburse payments to date

Wrong Mattress Simmons

I placed a order#XXXXXXXXi on 04/11/which deliver should have been on Tuesday 06/19/between 7am-10pm To whom it may concern I ordered online at roomstogo on 4/11/for myself and fiance [redacted] ,a living room,bedroom and dinning room for Rooms to goI was approved for $and the remaining was paid by my fiance credit card $which was charged on 04/11/2018.On the furniture order which states the first shipping would be 06/19/which works out will because are condo move in date is 06/17/2018.I am a truck driver that works to hours a dayI wake up at 2am in the morning and get off around 6pm sometimes 10pmToday 06/15/I received a call from roomtogo the deliver would be between 7am-10pm and to tell my fiance everything is ok which was told to meThe upsetting part is that after mins later I received another call to verify Identity and once finish they advise they could not verify so they are cancelling the order because none of the items ar

Paid to for bed delivery/put togetherUsed only two screws for bedBed very wobblyDriver did not want to finish adding screwsHe left Order#XXXXXXX Sales Date: 05/12/ Delivery date: 05/16/ Order Location: Rooms To Go, Selma, TX I ordered a bed to be delivered and put togetherDelivery guys only used two screws to put lower bed togetherI cannot even use itIt wobbles too muchAsked the delivery people to add the screws missingThey refused to do itCalled Rooms To Go store in Selma, spoke to the manager Rich where I ordered the bedHe said that he is not in charge of deliveryBut he would call me right back after he spoke with the delivery managerI never heard backNow, my child cannot use the bed I am a wounded warrior widowMy husband gave his life for the delivery people to live in a peaceful countryBut they do not care about the safety of children of a man who gave his life for the countryIf my husband would be alive he could add the screws

Purchased new sectional on 04/14/to replace a ruined sofa from themNew furniture is already in disrepair and no response from Customer Service Order# XXXXXXXX Sale date: 04/14/ Delivery Date: 04/22/ Furniture is falling apart alreadyNone of the cushions are supportive anymore, inside of couch (under cushions) has pulled apart at the seams, cushions are fraying and coming apartThis couch is less than year old and not used very oftenThis should not be happeningI have reached out to Rooms to Go several times, sent pictures, and not even a responseWhen I was selecting a sofa, the sales rep recommend this one over the leather sofa I was leaning towards stating that it would hold up betterSo I went with his recommendation, as he works in the furniture business and should know more than meObviously I made the wrong choice as this sectional looks worse than some I have seen on the side of the roadI have now waited almost days for a response from this compan

We had furniture from rooms to go we paid in november we told then we need delivery in December drivers came with broken drawers broken dining table n And table with missing parts when they told me to call costumer service I called they talk to drivers they said I will receive missing part within 3-days when I received it technician came and left he said this is not the part he need it when we call costumer service they were so rude and I ask them to refund my money because they didn't know when they will have missing part or replace table if they can send me new table or just take this one away they took my number to call me back but never call me back I am so upset with this incomplete furniture laying in my garage