Rooms To Go

Misrepresentation of Product We purchased a bedroom set worth $about a month agoDuring the sales process, our salesman specifically mentioned that the bed that we were buying would need any extra pieces and the mattress would fit directly on the bedI made it a point to specifically question this because most other beds we purchased had slats/box springs the mattress would rest onAs a result, when the bed was delivered we told the delivery people to take away our box springsThere was a problem with the order and the bed delivery date had to be rescheduledWhen the bed was installed the second time, we were told that we needed to buy an extra piece because the bed only had slats and there was the danger of the mattress falling throughThis was again in direct contrast to what we were told when the purchase was madeNow we're left with a $bedroom set that cannot be used unless I spend more moneyThe sales team has refused to take responsibility for this oversight

I want to let Rooms To Go know how extremely upset I am with my experience ordering furniture from this companyI spent almost $15,with Rooms To Go to be delivered BROKEN FURNITURE, and then have no one contact me to set up a new delivery date The delivery guys showed up at my house with the bunk bed set we had ordered for our kids, however it was NOT in a box, but wrapped in a blanket with duct tapeObviously this was not a brand new piece of furniture which we had orderedThen the delivery guys, who were upset this had happened-and said it happens ALL THE TIME, unwrapped the piece before taking it off the truck to inspect it, because they told us it should arrive in a box, if it did not, that meant it was not brand newThere were pieces of wood missing, cracks and scrapes all over the bunk bed, so they didn't even take the bunk bed off the truck Then someone contacted me from Rooms To Go to ask how the delivery had gone, I told her about the issue, and NO ONE CALLED ME BACK to make the situation right, or to schedule a new delivery for the broken piece of furnitureEventually, when I realized that Rooms To Go obviously was not going to make the effort to send me the furniture I had already paid for, I had to call and wait on hold for minutes for someone to finally help meI was told that July 25th would be the earliest someone could come deliver the furniture (I called on the 17th and the furniture was originally ordered on July 7th) and I said something else needs to be done, that furniture is for my kids, who have had to sleep on the groundShe said she could TRY to get the furniture put on a truck on the 20th, that was the earliest that could happenSo, I waited until today - the 20th- but again, NO ONE contacted me to let me know that my furniture was NOT being delivered today, but was being delivered on the 25thSo now this is days I have had to make arrangements for taking time off work for furniture to be delivered I just want to let Rooms to Go know how very unhappy I am with the treatment of a customer who spent a good deal of money in their storeStarting with having someone load obviously broken furniture on the truck to be delivered to my house (which after reading these reviews, seems to be standard procedure for Rooms to Go), to then having no one contact me to right the situation and get out a new delivery out ASAP, to then AGAIN having no one contact me to let me know that the furniture wouldn't be delivered on the day I was told they would try to deliver itHaving to have my kids sleep on the ground for weeks because of your mistake is outrageous I will never again buy furniture from your company ever, and will let all of my friends know how poorly you treat your customers, and to go elsewhere If someone from the Customer Service department would like to contact me to right this situation, it would be very much appreciatedHowever, seeing as how I have been treated thus far, especially with the lack of communication on your end, I will not hold my breathCustomer service is obviously not something your company prides itself on

The delivery department can't grasp that they can't deliver my new furniture with an wheeler after attempts and monthsManager will not answer On 11/27/16, I purchased a reclining sofa, reclining love seat, and reclining chair Order # XXXXXXXXI was told that they came with fabric protection which I was not told there was an additional costI paid by checkI was told it would be delivered on 12/9/The delivery truck was an wheeler and the driver did not feel comfortable driving down my foot driveway He decided to disconnect the trailer from the truck and bring my furniture down the drive on the hitch of the truckI later noticed that the left arm of the sofa was leaning and would not recline correctlyI called customer service and a week or so later sent someone who said it could not be repairedSomeone from customer service called several days late and said they would swap it outShe set up another appointment about days later with a smaller truck to sw

Failure to provide information regarding product warranty and intentional delay of warranty request This is the second time we have had an issue with a Rooms2Go couch, which is sinking and visibly broken after less than a year of light usage (we are travelling consultants) We are moving on July and need to have someone come look at our couch, which will inevitably require a warranty replacement, and learn what the process is for getting a new one (possibly at our new address) Multiple customer service representatives have told us point blank that they "don't know" the warranty process and can't provide us with any informationWe know from the last time dealing with RTG that this process can take actual MONTHS, which will not work in this case given our upcoming moveThe "outside company" that apparently handles warranty repair and replacement requests do not call without multiple reminders to RTG and they do not come as scheduled, so we need a guarantee that this actua

We were completely satisfied with our Rooms To Go furnishings and service There was a miscommunication in the sectional we purchased, and Carly immediately corrected it, without a charge It was picked up and the new one delivered right away and the two leather recliners are beyond comfortable Carly was absolutely the best- pleasant, knowledgeable, and so very helpful

ORDER NUMBER XXXXXXXI worst experience of customer service I have ever endured ORDER NUMBER XXXXXXXI This was the worst experience I have ever hadI ordered $4,worth of furnitureThey delivered most of it, but the console to my sectional was not in stock and was to be delivered today, 10/All last week I received confirmation text messages that my delivery would be between and and NOT to respond to the text messageSo today at 10:15, I get a phone call from dispatch telling me my delivery isn't happening today and can I be rescheduled for tomorrow morningI said I work during the week, why are you unable to .aka my delivery today? I asked to speak to a supervisor the "supervisor" gets on phone and I asked him again why my delivery Was unable to be made today? He tells me I already told you circumstances beyond our controlI said that's not a reason that is a broad statement do you have a boss I can speak withHe places me on hold for minutes, a girl

Spent 2300 on a sofa, delivery drivers were late, THREW pillows into my home. KNOCKED over a table and broke sentiment items. We have spend nearly $3200 on this sofa, we expected it to be delivered in a reasonable time frame 2pm-6pm they were late. Once here they THREW our pillows that came with the sofa at the front door, which had been open, therefore launching the pillows into the house nearly knocking over a burning candle. The driver then tells my husband "I'm sorry bro, I thought the door was shut" after this while bringing the couch in the drivers knocked over a table, laughing everything into the air. We had a very sentiment irreplaceable sign from our wedding day broken during this process. I have now contacted rooms to go of Madison store, custome services line made complaintes and a claim, I have yet to hear from these people, I had to drive 30 minutes out of my way to go to the store to talk to a manager, who was rude, did not help at all, basically told me they could do

I paid for extended warranty, they don't want to fix the bed they keep bouncing me back and forth to the 4Warranty Corp I bought a bed at rooms to go McAllen, last year 04/08/They offered me an extended warranty for years since it was going to be for my children that it would cover accidental damages Now a year later I actually need that warranty, and I'm told that is not covered because we moved the bed in the roomIs residential purpose not commercial, we redecorated the roomThat is the sorriest excuse I have ever heardI spoke with Dee in customer service and that is the explanation she said her supervisor gave herI called the Warranty company at X-XXX-XXX-XXXX and spoke to Judith and she gave me the same bogus reason I WAS NOT TOLD THAT AT STORE, IF that would have been the case why pay over $No one was to own up to their word

We bought a set of power recliner STYLE VANILLA/3541# , total of pieceat 1/14/ after month, we heard the single left power recliner make some notice, every time we recliner itAfter battle with ROOM TO GO several times, they admit some screw is missing in installation, so they willing to exchange itAfter months, the same recliner , the sitting foam is sinking, I have to put a cushion to support my back, otherwise my tail bone don't get any good supportso I contact them again, the customer service is willing to sent someone even my protect plan is already pass one year limit ( we buy that protection plan ) but after the guy inspected, they not willing to do anything, just claim is wear and tear I am so disappoint with this product, who will agree a set of recliner cost $can only enjoy for few months, and I not even comfortable to sit at it after months, Dont ever buy any sofa or recliner from ROOM TO GO anymore,my friends tell me the same thing, their product don't last [redacted] ***

During a bed delivery by rooms to go corporate they damaged our home and are refusing to accept responsiblity and fix the damages Rooms to go corporate delivered a bed to our home and broke our stairs, and also broke a picture and frameWhen I confronted them about fixing and replacing these items they blew me off and said they are not going to do anything about this, not really the response I was expecting from a so called reputable company such as thisI want the cost of the $picture frame and they need to have someone come repair the broken stair

Did not deliver product, left me with questions, no apologies I purchased a dresser from the Chattanooga location back in September. I was told that there would be about a three week wait for delivery to my home in metro Nashville. When the week arrived for delivery, I was constantly emailed and called and texted that my furniture would arrive on Saturday. I was told two days before that my delivery window was between 4pm-8pm. At 5:30pm on the delivery date in question, I was called by a dispatcher who told me that the delivery driver was nine deliveries behind schedule, and my new delivery time would be between 8pm-10pm. There was no apology other than a "thank you for your patience." At 9:30pm, the same dispatcher called and told me the delivery driver told him that it was getting too late and that we would need to reschedule my delivery. Once again, no apology, I was told that they would have someone call me the next morning to reschedule delivery and work to refund me my delivery

Rooms to go delivered defective beds and did not set them up correctlyI had to fix the issue myself and Rooms to Go refuses to compensate me I purchased over thousand dollars of furniture from Rooms To Go in Spring, TXAfter having countless issues with my actual order I scheduled the delivery of my order for December 28th in the afternoonThe delivery guys put up the bed that I ordered and when they were done assembling it I noticed that the left side of the bed frame was a half inch higher than the rightI told the driver who said he would make a note and instructed me to call customer serviceI called customer service and they stated they would send me a replacementThat night the bed broke because the foundation was not properly supportedI called and told Rooms to Go what had happened and they scheduled a delivery of a replacement bedOn December 31st the second bed was deliveredWhen the delivery guys were finished they informed me that the bed had broken because

Did not honor extended warranty Rooms to Go sales reps use bate and switch tactics to get you to purchase the "extended warranty." We were told that if we could not get the stains out of our couch/chase sectional then all we needed to do was to call customer service and get them to come clean the stains.The sales rep told us it did not matter the number of stains. This in fact is NOT the case. If you have more than 1 stain they call it an "area clean" which we have a few small stains on multiple cushions/pillows. We found this out by having their service team come out. The service tech Samuel was extremely rude and disrespectful and told me "this is an area stain" took 3 pictures then walked out of my house in the middle of me talking to him. I followed him out to his vehicle(which he basically sprinted to) trying to get his name and to see what the next steps were. He closed his door in my face and he refused to give me his name. It took me calling customer service in order to ge

I bought a couch from Rooms to Go the first one was delivered but the delivery men put on hole in it after tearing up my Walls After the second couch was delivered it was again damagedAll I asked was for them to set up the appointment time that is convenient for meOf course they cannot do thatI already spent a Saturday waiting for Rooms to Go to correct their mistakesI work why should I have to spend another waisted day for something I did not do

Lack of customer service during delivery of itemsProfanity toward myself and my partner in our home by the moversRefusal to take back items Our initial schedule delivery time was a window from ten to PMWe were called at 10:AM and told that the delivery time needed to be be extended until PMI called and expressed my Dissatisfaction in that we waited almost weeks because this was our only day offThis now meant that we were waiting all day for a deliveryWe were told that there was an emergency with the movers that forced our delivery window to be pushed back furtherWe called at PM and advise the customer service that if the delivery was not performed by PM we would need to cancel our orderAt PM the movers called to advise is that the delivery would be in about minutesWhen the movers arrived they require the assistance of my partner in moving the furnitureThe way we were treated in our home was apallingProfanity was used the entire time by the move

Rooms to Go would not reimburse me delivery charges despite the fact that I did not receive what I had ordered I had ordered a chair and ottomanThey knowingly place a piece of furniture missing a leg in my house and said they'd follwithin the hourNo one didWhen I called Rooms to Go they said they would replace the broken furniture but I'd need to call them again to have it picked up, or I could return it myself if I "wanted" toThey offered $store credit but said it was impossible to reimburse me the $delivery chargeThey offered me half that, saying they'd delivered what I requested, as least as far as the chair went

Rooms to go sent a tech out to clean up stains and the tech ruined my furniture Since I purchased my furniture in I had to have replacements bc my furniture was damagedThey gave me $on delivery bc they never showed on delivery date and never even calledA tech was sent out a few months ago and rubbed the shiny off leatherI called and never received a call backI had another tech to come out about another stainHe also rubbed the shiny offHe attempted to fix his mistake and the previous techs mistake by using some sort of sprayIt left a film that he couldn't get offI sent pics to R2GThey told me I could go to store to find replacement but I would have to pay for shipping again and another protection plan I called and was told he would waive protection plan but I'd still have to pay shippingI shouldn't be responsible to pay anything bc the company should be responsible for this damageI asked for a full refund and they said that wasn't an optionThey are

Order and delivery times were not fulfilled as promised and it is quite frustrating I am writing today because I am quite frustrated by Rooms to goWhen my furniture was scheduled to be delivered on 3/3/17, my order was scheduled to be delivered between 12-per the notifications I received from the companyIt was not until am when I received a call from the delivery men that My order would in fact be there in an hourThe delivery man said the mistake was on Rooms to Go's end and if I was not there to receive it, it would not be delivered todayI am a nurse, and I literally I had to turn around and inform my job of this because I needed my furniture and this disturbed my dayNot only that, the woman who called the same day from customer care to inform of the change was rude to me and my sister and I did not appreciate that eitherThis is bad customer service especially when the customer makes a purchase that is in support of a businessI tried to let this go because I knew

Bedroom Furniture delivered with incorrect and broken pieces and not resolved within weeks from purchaseAssociates lying and rude Purchase Date: 4/2/ Delivery Date: 4/23/ Product: Daventry King Bedroom Set with nightstands and dresser with mirror Paid with American Express for $ Initial delivery sent incorrect bed head board (two left side pieces instead of left and right) rendering bed unusable, broken nightstand, and broken dresserDelivery men marked up multiple walls, ripping hallway lamp and picture out of wallLied to us about placing order to resolve incorrect and broken parts, which we found out there was no order for when my wife called customer serviceLeft our bed room with unassembled pieces laying everywhere Customer service mocked my wife when she became upset that they could not come out until weeks later due to the only other available date not working for us Incorrect parts (found to be incorrect through visual inspection) were

Charging Customer a fee to dispose defective merchandise I purchased a complete BR set in November The queen-size mattress started sagging in the middle before the yrwarranty was up I called sales person at the store to complain and they sent a technician out to investigate The mattress was replaced promptly in November with the same model that I purchased originally I complained at the time that I was afraid the same thing would happen with this model and was assured if this one proved defective, it too would be replaced Well, as I suspected the replacement mattress lasted 1yrand by November it too was saggingPrior to receiving the replacement mattress, their own technician even admitted to me that they had received several complaints about that model When I contacted the store to complain about the replacement mattress I was told by customer service and corporate office that I would have to pay a transportation fee and a disposal fee of $ I am