Rooms To Go

Furniture began to fall apart within days On June 16, I purchased a sectional from the Rooms to Go outlet in Clearwater FL to make a long story short, the furniture began to literally fall apart within days of owning it I phoned the store and spoke with Mark B., the Manager, he said that his hands were tied and the best he could do was to trade it for an equal priced item or we could pay the difference We visited the store on occasions and could not find anything comparable Our budget was for a set under $and the one we purchased was $ We could not find anything suitable for less than $2000+ and we just don't have the money right now for an extra $ I phoned corporate and spoke to a girl named Aleshia She was very condescending and kept telling me I didn't understand what "Outlet Furniture" was and that it had no warranties or guarantees I told her that I understand very well, however, no sane person would purchase something for over $(after

WORST material everFurniture breaking apart after years I bought a whole room set from Rooms To Go and the wood in the dresser where the drawer goes brokeThe night stand drawer also has broken pieces and won't go back into placeThis material is really bad, if this is happening to the furniture in less than years, what will happened after yearsI'm concerned about my safety with this productI am now also worried that the bed could break at any secondI talked to a supervisor from rooms to go and he said, there is nothing he can do about it and the warranty covers only one year, anything breaks after that you should go repair with a furniture shopThis really concerns me, I never had furniture that could possibly be a worse quality than thisI paid a lot of money for that room set and I expect it to lastI want a full refund and I want nothing from this bad furniture anymore in my house

Item delivered damaged multiple times, meaning us taking multiple days off to have the same item delivered damaged We ordered my daughters bed on the 23rd Sept 2017, the item arrived 4th Oct, but had a damaged headboard, we where told that we had to accept the item and that we would get a call that day and a replacement within the week We got no call so had to chase the issue ourselves, we got a new delivery date, more than a week later on the 12th Oct Again we stay home all day waiting for the delivery, now having to take two days off at our cost the second headboard arrives, and has the exact same damage So again we are told we will get a call within the day, again no one calls, again we schedule a deliver date The only one available is the 20th Oct, so a month after we originally ordered the bed We get the delivery window, but it is very inconvenient (the late delivery) and something has come up in the month since ordering that means we can't be in for an hour within

Lack of consistency in information provided by representatives, demeaning and degrading treatment by support reps, broken products delivered Purchase date of May 21, with sales rep JD GarrettOrders - [redacted] ($3,075.02), [redacted] ($720.25), [redacted] ($3,693.73) all purchased on company's offered credit card due to 0% financing option with a deposit of $paid by customer Power reclining loveseat - XXXXXXXP, XXXXXXXX - One of the arm rests was separated from back structure after less than a month and minimal useWas replacedReplacement was not properly connected or installed and was missing aesthetic velcro adhesiveTech fixed adhesive and customer fixed connection and installation issue Nightstand - XXXXXXXX - was delivered damaged ando delivery rep was supposed to report itHe did not so customer ended up reporting it a week laterCompany did replace it Queen bed rails and frame - XXXXXXXX - Customer asked prior to purchase if this bed frame would work

My delivery keeps getting delayed and pushed back I visited this local store location 1/29/to purchase item XXXXXXXP and two additional chairs (XXXXXXXX)This item was not on display in this or ANY store for us to see in personWe agreed to purchase anyway after the salesmen stated he would authorized an ability to return within hours after delivery if we got it and didn't like it We were told that we would have a delivery date of 3/11/We were quite upset at the fact that this order would take so long to deliver but really think we'd like this table and went ahead and purchased it on 1/29/for a 3/11/(or sooner) delivery On 3/10/17, I got a call from someone at the "warehouse" stating there was an issue with the manufacturer and the oder will be delayed until 5/10/I was told that if we picked a different item, we could get a dollar discount, however, I didn't want a different product, I wanted this specific item still I called the store 3/10/after

Detective Products: 1/29/ Order: XXXXXXXX the martes sets sold bu Rooms to Go aré defectivo and of substandard valueIn Feb 2, 2018, I received the Third replacement for a martes set we purchased The replacement of the miedo ser requieres a visit from Rooms to Go in order for the mma tres is replacementThis is arduous process as my husband and I work outside the homeThe continuos exchange of matees is a�o indication of the sale of detective products In admiti�, we pa�s for a matees set, yet Rooms to Go has not replacement bote the martes and the box sprint - we pa�s for a martes set not for a mismatch productWe demand that Rooms To Go delivers the matching box sprint to mat ress l�nea XXX XXXXXXXX SMNS KG Rosalind If HAVING A MATCHING SET IS NOT POSSIBLE, we are seeking a FULL REFUND so that we can go elsewhere and purgase a Qu�litas product Product_Or_Service: KG [redacted] Order_Number: XXXXXXXX Account_Number: XXX-XXX-XXXX

I purchased a furniture item with a warranty The details of the warranty that we were told were incorrect and now cannot receive service I purchased a sectional and chair in July for approximately $ We also added a warranty on the furniture The Sales Rep, named Ben E., informed us that as long as we had the furniture, we could request cleaners to come to our property if we could not get the stains out This Sales Rep apparently does not work in this store any longer, but is still with the company There was never any mention on duration of the warranty, so we purchased it A little of three years later, we have a few stains in our furniture that we would like to get removed by Rooms To Go I called Customer Service and they tell me that they cannot grant this request because there is a year warranty on the furniture and they have no obligations to service the furniture we purchased I talked to a manager named Marcos and he told me the same thing I called the

We have gotten damaged furniture twice in a row. The customer service is awful, and they refuse to make appropriate amends for our inconvenience. The original order date for our furniture was February 25,2018. The order number was #XXXXXXXX. Our delivery date was March 14,2018. We ordered a living room suit consisting of a reclining sofa, love seat, cocktail table, 2 end tables, and 2 lamps. The reclining sofa was broken with a gap between the left side of the sofa cushion and the middle. We ordered a replacement and it was delivered on April 4,2018. When the replacement was delivered, there was a tear on the entire bottom;therefore, we refused and kept the sofa with the gap. We called customer service again and talked to Thomas. He was friendly, but we ended up needing to talk to a supervisor, Chad. Chad offered us $200 for a refund and a new sofa replacement. We felt like this was not enough for our inconvenience of having to wait a month and a half for a decent looking sofa. He to

Purchased a sofa in July and still do not have it in October I chose a sofa on July 8th with Sendy Rincon at the RTG in Brookshire, Texas Order #XXXXXXX I put $down and financed the rest with their company At the time, Sendy said there was a long line of people waiting for this sofa, but it would be ready for delivery the first of September, so we agreed on a September 9th delivery After Hurricane Harvey, RTG called and said the sofa would be delayed due to a backlog of deliveries due to the storm They gave me a new date of September 23rd Several days before the 23rd, RTG called and said they would deliver between 3PM and 7PM I told them I had my brother's funeral at 4PM and this timing would not work...could they deliver earlier in the day? They said no, but I could call back in hours and reschedule And, oh, by the way, part of my order was on back order and would not be delivered What? This was the first I had heard about part of the order being back o

Purchased a livingroom set less than a year ago I paid additional monies to have the ForceField protection Company will not honor warranty Followed company's specific directions as to how to clean a stain using their product I cleaned the small stains with the product..the product made the stains worse Created huge water looking marksRooms to Go will not do anything more because they state that "it is their discretion to utilize the warranty and because it is unknown as to what the stain is, they are not obligated to do anything else." I told the representative that 99% of the stain is from their product that I used They did not care I spent additional monies to protect my couch The force field protection obviously is a scam and the product I was told to use, does not work To add insult to injury, when the technician came out to the house, he never attempted to try to clean the areas and he brought with him a product from HomeDepot that he stated worked much bett

Rooms To Go will not refund us or give us money off of a damaged couch they deliveredThey will not contact us back or help us either I ordered a couch on July 8th from Rooms To Go in SA to deliverto my new apartment in Austin on Aug Order number: XXXXXXX SKU of couch: XXXXXXXX Sales rep: Axel O Payment amount: $1, Payment Method: Rooms To Go credit card The delivery was scheduled for 1-5pm and they did not show up until 9:PM The couch was damaged with a hole in the back and scuffs sides and dirtWe said would keep it for at least 50% off and they said no So we opted to exchange for a new oneThe new one came weeks later and it was also damaged upon arrivalThey only offered 10% off for us to keep the damaged couchSo we told them we either want money off of this one or a full refund and we will go buy a couch somewhere elseWe have spoken with customer service multiple times and we called Axel Oin San Antonio and he connected us with

Delivery personnel damaged my TV I had a mattress and an adjustable bed delivered to my apartment on 09/28/My apartment manager open the door for the delivery guys to start unloading the bed, I got there about minutes later, at which time the bed frame was already set up in my roomThe guys brought the mattress and set it up I went back to work and went out of town for the weekendI came back on Sunday 9/30/and when I turned on my TV there was a big break on the lower left side of the screen which was not there Friday morning when I used my TV last You can't see the break when the TV is turned off that's why I didn't report the damage on Friday I tried contacting the store on Sunday as soon as I noticed the damage but the store was already closed, that's why I made the report until Monday first thing in the morning There was nobody else in my home since the delivery and now I'm told that since the driver and his helper said they didn't damage my property ro

problems with Rooms to Go and its deliveries and customer service problems First of all the salesman entered the wrong order in the computer and they delivered the wrong itemI had to pay extra to get what I paid for after multiple calls to the company and they did not solved the problemAlso salesman told me I was going to receive everything the same day and part of my living room won't be here until December and company said there's nothing they can doI'm supposed to receive today the correct item which I had to pay more money to get, and no one cared to call to tell me the delivery timeI called the company customer service line and they told me that I have to "stuck in my house from 7:00am to 10:00pm because they were doing me a favor" A favor that I had to pay more money because the salesman made mistakescustomer service is the worst I ever encountered in my whole lifevery ride employees

the store manager in coolsprings said rooms to go has no box trucks just semi trailers that I could get my own truck or get my money backlied to me I had to wait for days and know I have to wait for another dats for their mistack.the general manager dan wsaid this is my problem and I should get my own truck or come and get my money back that he had to other options for me and that rooms to go has no box trucks for deliveries for which I have seen in person and on tv adsthe are supposed to be managers that try to fix a problem for their customersthey have to customer support and do not care what your problem is and refuse you any helpI filed a complaint with the corp office and that was the same they did not care what I had to say

Rooms to Go collected my couch on 1/5/for service They scheduled date for delivery was 1/19/ Rooms to Go has been giving me the run around On 1/5/Rooms to Go picked up my couch from my house as planned to repair the couch The set up to return to my house was scheduled for 1/19/ Within the two weeks they had my couch they called quite often to confirm the date On 1/19/no call nor no show of my couch back to my house I called Rooms to Go at 3:CT on 1/19/and the person I spoke with stating they see my couch was scheduled for delivery but no time frame I was promised a call back but never received a call back on 1/19/and no couch Today 1/20/I called again asking when I would receive my couch back and a call back was once again promised While driving to work Maria from RTG left a voice mail stating there is no record of RTG picking up my couch from my house I quickly called back and once again I received an different story They have

We ordered a king size bed from them, when it was first delivered it was damagedThe replacement/exchange was also damaged and we are on the 3rd time The first king size bed was damaged on the headboard and the footboardGauges and scratches on bothI called the company to complain that our brand new furniture was damaged and they said they would exchange it for a new setWhen the new set was delivered the replacement footboard was damaged again and we rejected the replacementUpon further inspection of the replaced headboard the quality was worse then the original headboardI called to complain again and they said they would exchange it for a new bed and offer us $off our purchaseThis exchange would go through their "red alert" inspection before deliveryThis will be the 3rd exchange in months since we purchased our itemsI went on Facebook and started reading reviews from the original location we bought the furniture from and many other people have had problemsOne

Worst furniture to ever shop in or purchase furniture from will never recommend anyone to shop there My husband and I bought a home in April and we decided to go to rooms to go to purchase all new furniture for our new home our entire experience has been nothing but stressful and unprofessional from the very first time we walked into the store we had to find someone to help us with purchasing furniture because no one wanted to take the time to help us moving on the salesman who sold us our furniture was highly unprofessional all he was thinking about while helping us buy furniture was dollar signs he didn't listen to what we wanted he lied about products we were going to be getting that we thought we purchased from the beginning from that day we spent a lot of money we basically biuyggt furniture for our entire house our furniture was delivered damaged I have had to call customer service times since may because the couches we purchased were either broken or defective when I had my

While the initial purchase experience was a positive one, unfortunately the wrong chair was deliveredI did not realize it until my husband got home several days laterIt was not the chair he picked outI contacted customer service, who transferred me to a 'supervisor' who then told me I had to contact the store where the purchase was madeI called the store, explained what happened was told I needed to describe and or send a picture of the chairShe then said I received the correct chair according to their invoice(mind you I just went through all this with customer service twice already)I explained that the saleslady must have written down the wrong item number then, because this was not the chair we selectedThis lady then said well, you will have to take this up with the sales personShe then put the salesperson on the phone who then informed me she sold me the correct chairNow while I was not yelling, I will admit I did start speaking in a higher and frustrated tone at that point attempting to explain to her that she was now the 4th person I had to tell my concern to with no productive resultsAll I wanted to do at that time was to exchange for the actual item selected at the storeAt which time I was told she refused to help me, and could not even if she wanted toI needed to speak to the store managerWho was not in and here I am almost a month later and he has never returned my callI have since sold the chair for half of what I paid, and let me tell you, I have let everyone I know in Destin, FL how terrible my experience with this store has beenSad for them as I own several properties that I have been purchasing furniture for and had several things picked out from their storeI have gone elsewhereAnd have better warranty on the products selectedI see this particular store is not accredited by the Revdex.comhowever it reflects on the reputationBased on the percentage of negative reviews for this business model, may I suggest management and staff training? I have over years of retail management experience, and I must say this would have been unacceptable

Rooms to Go's failure to honor their year warranty after days I bought SEVERAL items from Rooms to go in January at their Dunn StoreI bought a couch, love seat, and glider along with an entire bedroom suite and kitchen table and chairsAfter approximately days I had a guest sitting in the love seatThey went to get up and the butt part of the cushion rippedThe leather in that area looks very thinI immediately contacted rooms to goThey sent a representative out that was only there for all of about secondsTook a picture and left that was itAfter about hours rooms to go called and said they would not honor their warrantyI was not asking a for a refund just an exchange for one that was not defectiveI have no issues with any of the items I bought except for this loveseatI want Rooms to go to be responsible for honoring their warrantyIt was only days since the delivery date

We are having issues getting RTG to deliver new and undamaged furniture purchased on 02/18/ All attempts at delivery were unsatisfactory We purchased new furniture on Order XXXXXXX; 2/18/ Ordered power reclining Sofa, Love seat, Cocktail and End Table Total for order was $3, 1st delivery was 2/28/and the sofa was damaged by delivery person with box cutter when removed from mfg boxThe cocktail table was also damaged2nd delivery of replacement 3/13/18; sofa was not in mfg box and was physically damaged in multiple places upon inspection; replacement cocktail table was also damaged 3/@9:pm 3rd delivery of replacement was not in mfg box wrapped only in cellophane; delivery persons dropped the sofa from the truck to the pavement, then dropped it again physically damaging itDelivery person then went into a loud expletive laced tirade waking neighbors We have tried to work with Customer Service and our salesperson Jennifer B., but RTG continues to not