Rooms To Go

The canopy bedroom room set purchased in October 2014.Recliner set fell apart While sleeping my husband and I fell to the floor at 03:am in morningCanopy bed fell to the floor at 03:am in morningBoards underneath the bed came completely off the bedThe Recliner Set the springer's fell from underneathuncomfortable the recliner feel like you are on the floor.We have to pay The saleman promise and told us that we had warrantyAnything happen we will fix em for youI dont recommend buying furniture from room to go they don't Honor there promises Due to this I am having migraines headaches

Delivery was late I called the store on June 16th in the evening and spoke to a gentlemen with the last name JohnsonI gave him my information regarding my delivery and he said he was very surprised that they were running behind since they only had deliveries that dayWhen I questioned the delivery fee and the call asking me to be home to for a time period and now it was interfering with my time he told me that those times were a courtesy time and I should expect to be at home all day That this information should have been told to meHe did not respect my time, when I questioned his customer service he didn't apologize and told me he would have just stayed at home all day and did nothingI was moving during this time and moving in my year old mother

$leather recliner loses color after only years of light use Purchased $in furniture in April 2014, which included $in 'fabric protection' Order # XXXXXXXXI noticed that the leather recliner was losing it's colorCalled customer service and was told that the defect was not covered and I am out of luckAs this chair has not been abused and I am the only one who uses it, it evidently is defective if it loses it's color after only yearsWith the 'fabric protection' , this recliner cost $and I expected to get more use from it

They would not take back furniture as I did not authorize my wife to take out credit with vendor as we are currently unemployed Without my knowledge, my wife had bought a sofa, console, and cocktail table from Rooms to go on 8/9/It was delivered to my residence on 08/14/without any prior knowledgeI found out Rooms To Go, using Synchrony Financial (P.OBox XXXXX, Orlando FLXXXXX-XXXX, Phone # X-XXX-XXX-XXXX) failed to perform any sort of income verification on my wife to ensure financial ability to pay and they failed to contact me, the primary income providerMy wife has not worked in over years and I have been between jobs for monthsI instructed my wife to call Rooms to Go to coordinate the return of the furnitureShe contacted them on 8/14/2016, and Rooms to Go declined to accept the returnI called Rooms to Go Customer Service on 8/15/and they declined return of FurnitureI informed them we have no current ability to pay do to being unemployed and I

I purchased a leather sofa set November from Rooms To Go and it is flaking horribly to piecesThis was a $5k sofa set November purchase date

Missed delivery time times and I took off work both timesNo one cares I purchased a loveseat in July and asked if I could exchange it in September within weeks of deliver They were willing to exchange it if I paid for an additional delivery I scheduled the delivery and the never showed up or called until an hour after the delivery time I could not wait any longerI then had to call to reschedule and they told me my furniture had been released to someone else I finally was able to schedule delivery for today and they called at 3pm and said they had deliveries before me and would be her between and It is almost pm and I have not heard from themI called and asked when they would be here at 5pm and they told me they had deliveries before me Someone lied! I lost over $by taking off days to wait for my deliveries that never happenedI will never shop there again

Purchased a bedroom and dining room set mid August and I'm note being told the dining room set is discontinued and the bedroom set is on back order Purchased furniture but didn't take immediate delivery due to the fact that I was displaced from the recent floodsI was instructed by the salesman to call one week in advance to schedule delivery Even received a courtesy call about a week ago staying the same So I found me a place to stay and called on this morning to have the furniture delivered on the 10thThis is when I learned that the dining room table had been discontinued and the bedroom set was on back order until the end of this monthI asked for a price match on the dinette set and was told they couldn't do that How do you sell furniture that isn't available?

I bought a couch and loveseat set from this Rooms To Go in The couch has an electric reclinerWithin the first year, the electric recliner failedRooms To Go came out, and replaced it under warranty years later, the same electric recliner failed againCalled Rooms To Go, they said sorry, out of luck, out of warrantyI informed them that at this point it is NOT a warranty issue, but product defect/workmanship liabilityHeck, even their own warranty repair failedThe same failure occurred more than once on the same electric reclining couch Now I'm stuck with a couch that is ever-so-slightly "partially" reclinedI went as far as to offer to pay for their product defect out of pocket, if they would just let me know how to call the company that completed the prior warranty workNo help- those vendors "can only complete work for Rooms To Go", and that I was on my own Customer service is trash, the product/couch is virtually worthless, and Rooms To Go has lost a customer for life over a repair that I volunteered to pay (in spite of it being due to Rooms To Go's shoddy product)I sincerely hope this one time sale was worth it, as I will NEVER step foot in there again

Purchase of a bed with headboard that is damaged with holes and discolorationStore and customer giving the run a round Time for delivery given was between 1-p.m Delivery was at 9:p.mon Tuesday March 22,Headboard was damaged, the integrity and stability of bed is in questionThe delivery was made by two Hispanic men one spoke no English and the other broken EnglishWhen asked about the headboard was told this is how the headboard was suppose to beMattress is different then the one in the storeCorresponded with Miriam Garza salesperson regarding delivery on 03/22/and damage of headboard via text and sent pictures of headboardCalled store and spoke with Cecilia Hmanager on 03/23/at 12:p.mregarding delivery, headboard and integrity of bedI also sent text to Miriam Gwith pictures including trash left in yardCecilia and Miriam stated it would taken care of, but did not hear back from neitherOn 03/24/called Customer service spoke with

I bought a dresser on 7/it was delivered a week and half later but was damaged Another came but it was damaged as well My dresser upon delivery was damaged in at least two areas I called and had a replacement sent out again however it would be full week later meaning I would need to take a full day off since they give you a window of to which means for the majority of people have to take a full day vs half day It was delivered tO'Day and yet again it was damaged and not only that but I had to talk the guy into putting on the knobs I call back for a resolution and new delivery it will nuw be over a week and all they were willing to give was a dollar refund which doesn't even come close the delivery charge which should have been fully refunded and then the should give credit or throw in the mirror for all the inconviences Instead it was suggested that if I don't like it to return it

advertising claim Disorganized delivery service Poor workmanship On 02/20/my husband and I purchased a mattress, an adjustable base and a storage bed from Rooms To Go, at a cost of $Order # XXXXXXXXWe purchased the storage bed with the absolute assurance from the Senior Sales Associate, Jerry Wand the Branch Manager Jeff Tthat the adjustable base was specifically made for the storage bed we wanted On 02/28/the bed set was delivered and installedThe following problems were encountered: The deliverymen came to work in our home without boot coversThey however agreed to wear plastic bags over their boots and my husband provided these The adjustable base did not fit flush on the slatted bed boardsThe bed boards were exposed on both the left and right sides of the adjustable base The mattress would not stay in place but instead slid freely on the adjustable base The mattress was too high, with the top of the mattress measurin

I bought what was supposed to have been a sectional sofa on 10/05/2014, from Rooms To Go Outlet: Frontage Rd., Forest Park, Ga XXXXX Paid in full before leaving store a total of $The delivery men did not assembly the sofasThey just set them on each side of the roomI didn't try to move them myself due to my disabilities and age, 71yrs at the time And because of severe depression and grieving over the death of my son didn't worry about assembling it at the timeI know my personal problems has nothing to do with the saleJust trying to explain the delay in discovering THEIR mistakeWhen I called them about THEIR mistake, I was told it's too late, that I should have noticed it before nowI called Corporate and got the same run aroundWhat they gave me was not the sectional sofa I was sitting onThey just sent me two pieces of mix matched sofasOn the invoice it states Sofa and Chase, which is not even thatI looked up their sofa and chase, and that is not what I have I spoke with Room To Go Chat line in dept and according to the invoice description was unable to find any such description#SKU NOXXXXXXXX: LAF SOFA, WHITE BELAIR SHLI (1) $ # XXXXXXXX RAF CHAISE WHITE BELAIR [redacted] SHLI (1) $ SALES PERSON, VAUGHN C SALES # XXXXXX I never asked for a refundJust wanted them to make good of their mistakeI shouldn't have to be stucked with two odd pieces of furniture that I didn't order but paid $844.22, plus delivery feeI don't even have what they described on the invoice and neither do I have what I orderedThe furniture is barely usedI live alone and very, very seldom have any visitors Can send pictures if neededHopefully I can get this resolvedThis is just unfair and unethical for a business to make this kind of mistake and refuses to correct it no matter how long it takes That's just too much money for them to take from people Thanks, Ethel S

Bad Delivery Drivers Damages all New Products and doesn't put them up and missing parts This is the second time this has happened and it is sadWe spent over $over all there and every product that has been delivered, the delivery employees damage our house and the new productsThe are always missing the piece and the delivery people are dressed in street close and naked tatto people on their bodyThey don't put up the furniture and they take off and sign their own document which by the time we inspect they are goneWe report t and they want to interview the drivers and tell them about our complaint so they already know where we live so puts us in a bad situationThis is very unprofessional overall and makes all products I have purchased from the damaged

2nd time delivery late and not arrivingDelivers want to come hrs later than scheduledWanting to deliver at 10:00pm Problem Date 04/19/18, Purchase Dining Room Set 03/19/18: Today, is the second day that I've taken off from work only for the deliverers to call me about a delay approximately minutes I go to work at am and I'm in bed for the night for my job at pmYour customer service personal does know how to give good service, it's very poorThey think that they are the only people that's workingI'll never order anything from your company againThey are the worse at delivering, but very quick at getting the customer's moneyOnce they get your money you become prisoner to their deliverersThis is just crazy, they don't accommodate the customer at allI told them that they need to accommodate me and the representative that I spoke to basically, told me that I need to take what I can get

poor customer service and delivery of damage products occasions to my home I purchased at dining room table set the first week in April and have waited many long hours to receive damaged products in different occasionsThe first trip I made a complaint to the office about the delivery driver who was rude from having a bad dayNow I'm still awaiting a chair to go with the $2,set I purchased which was delivered broken to me for the third time

The benches were back ordered and now they aren't covered under the warranty When the bar table was purchased they were backordered so they were apparently put on a separate order from the rest of the tableNow that the leather on the one bench is cracking Rooms To Go is telling me there is nothing they can doI was never sent any paperwork on the extended warranty that was purchased and now my the benches look terrible because the leather is cracking

Delivery of damaged trundle bed.Wanted to return it and get a refund.Company stated only an exchange available.Two months later and no replacement 12/8/17, a 24' box truck delivered desk, hutch, full bookcase bedroom set, including a trundle, dresser and mirror 12/10/Reported that trundle was damaged and was inoperable demanded a refund and for company to take it Spending hours on hold, in December and January with the company Systemically, I am being given mixed messaged..Finally, 1/31/the company sends an wheeler to exchange the trundle bed I reported to them that the box truck is the only truck that can reach my house Several delivery dates have been cancelled with no reasons Delivery set up for today, but was cancelled on my voicemail When I phone the delivery company and the Rooms to go, no answer It's been over two months, and I am frustrated and do not want the exchange I want them to pick up the damaged trundle bed and refund me $from th

Did not call for the time delivery and very late for the delivery First I was told the if I wait couple days I was gonna be able To pick a time frame of deliveryThe day before my delivery date no call was madeI had to call to know the time of deliveryMy purchase was to be delivery in different trucksOne was on time but the second from was reschedule for 7pmWhen I purchased the furniture I asked to pick a time frame so I wouldn't have to stay all day at home waiting for the deliveryWell not just dos not happened but I was told only the reason of the delay was traffic and they had more stops before mineCalled costumer service they did not care only said sorrySo this is it! Sorry? Really nothing can be done to save the costumer the time I was all day waiting for something I was told was going to happenOh yes they have the money already so why care! Feeling abused by the storeSo careless

Rooms To Go allowed $to be charged on my RTG Synchrony card that only had a $limit without my knowledge or consent I went to your Northside San Antonio location ( [redacted] Loop 410, San Antonio, TX 78216) on Labor Day, September 7, to look for living room furniture I went specifically on this day to take advantage of the Labor Day 0% financing promotion that was televised I found the set that I liked and we were then helped by your sales associate, Carter W He asked us to follow him to find an open computer so that we could complete the credit approval process He had me type in all of my personal information and I then stepped aside for him to finish up the process He said, "It went through" He said all we would need to pay that day was the delivery fee and taxes, which amounted to $430.00, which, we paid I signed the paperwork and scheduled the delivery of my furniture My furniture arrived a month later, as agreed Weeks after the delivery, I bega

I placed an order and paid $for express deliveryI did not receive all of my order on the scheduled day and store refused to give me a full refund of what I paid for express delivery