Rooms To Go

I called today to exchange chairs for diffrent colors that costed more employee said no exchanges manager was suppose to call but no call I paid purchase date 3/16/problem date 3/19/ order no XXXXXXXX payment cash and visa store these chairs are new in box never open, I decided I want white instead of gray which would cost more, I was told by salesman that I could return chairs if color wouldnt right and I was told by person that put them in my truck that if I wanted to exchange them to talk to managerBut today was a diffrent lie,When I called store I was told we have no returns,no exchanges, we are a

Rooms To Go(RTG) denied coverage on a sectional we purchased and had delivered a month agoRude customer service, mis-informed product details We purchased a sectional from RTG on August 8th order #XXXXXXXX About days after we have had it I felt something poking me on my waist & I tried to brush it away assuming it was just some cookie crumbs I saw something plastic poking out of one of the pieces & when I pulled it out it was a feather! We had no clue that the sectional had feathers & neither was this mentioned during purchaseI logged onto the website to check for product description & nope I don't see anything talking about presence of feathersBut just to confirm we call RTG & the representative denies the presence of feathers & mentions that the product catalog description just mentions this being a cushion wrapped in microfiber material I am a severely allergic person to dust (& a few other things including feathers) We have someone dust the house everyday & I was st

April RTG tried deliver my Love Seat delivered a sofa then the wrong Love Seat failed to pick it up they forgot failed a 4th time Four times RTG tried to deliver my furniture the first time the delivered the wrong couch then the picked it up and delivered the wring Love SeatThen in April they were supposed to pick it up and they forgotThen today 6/they were supposed to deliver the tight item and pick up the item they failed to do pick up in May Because I am a disabled Veteran I had to have work done on my legs so I made arrangements with my neighbor to meet them to deliver the furniture that I have been paying for since March I even called the Independence Blvd store to make sure it was being delivered and reminded them to call before DeliveryIt appears they are to dumb to follow simple instructions they never called my friend Now they are telling me that they cannot deliver it again until another week I WILL MAKE IT CLEAR I WANT MY FURNITURE

I purchased this lounge suite months ago and the frame is collapsing I feel the frame is defective I would appreciate it if the manufacturer it I purchased this lounge suite months ago and the frame is collapsing I feel the frame is defective I would appreciate it if the manufacturer

My daughter won a drawing for a free reclinerShe entered the drawing at the Grand Opening of the new Rooms to Go store in Baton Rouge on Seigen Lane She received a call from Jody, the General Manager announcing her win and telling her to look for a packet in the mail regarding the process to receive her chair After some time of not receiving the packet, she called the store to inquire She called several times, asking for JodyHe was never available to take her callShe left several messagesHe never returned her call At one of the calls, she explained what she was calling about and a female store employee told her she would get the packet sent(At one time I thought this was Jody, but my daughter told me that she was never able to get Jody on the phone and that it was a different employee who said a packet would be sent.) Still after a long time of not receiving the information, my daughter was going to give up and let it goThis is when I got involved because I know some people take advantage of young or less-assertive people My daughter and I want to the store Saturday, Jan 21st at am to talk to Jody I asked in the office to speak with a manager (not knowing that Jody is the GM) The employee at the window asked me if he could helpI explained the situation and was told that Jody handles thatWe were told that Jody had gone to the bank and would return in about minutesI said I would wait because I wanted to do some shopping anyway About minutes later I inquired at the office window about Jody's returnHe was not backI asked the employee to contact him to see when he would return to the store so that I could decide to either wait or come backThe employee walked away to make the call and returned telling me that Jody would be another 15-minutes At this point I asked to speak with a manager The person I was speaking with told me that he is a managerHe had not identified himself as such before this point I told him again what we were there for and he said that Jody is the General Manager, and his boss, and he can't tell his boss what to do I was really getting agitated at his lack of concern I asked who Jody's boss is and was told I would have to call the 1-customer service number A asked for the Manager's name that I had been speaking toHe told one of the staff behind the office window to give me his cardI told him I didn't need a card I just needed his nameHe said "my card has my name on it." (I was angry by this point and cursed which I should not have.) From the business card I learned that I had been speaking with Assistant Mgr Demarco Hutchinson A asked Demarco to call Jody again and find out his estimated return timeBy this time, we had been in the store for minutesI also asked for the customer service numberAnother employee behind the window gave the number for customer serviceDemarco told me he texted Jody and got no response and knew not when he would be at the store I sat at a desk nearby and started to call the customer service numberWhile on hold, Jody approached meI introduced myself and my daughter and explained the frustration we were havingJody said he had not heard of our problem before and had never received any messages to call my daughter backIn addition to the frustration with the lack of return calls I explained my frustration with Demarco and the fact that he seemed quite unconcerned and didn't even identify himself as a managerJody told me that all store managers wear tiesHow would I know their dress code! This made me even more angryJody also seemed unconcerned"I told him that nobody there seemed to give ***." I know this was not the best word to use but by this time my blood was boilingInstead of him acknowledging my frustration and saying that he was sorry that we were having this problem and that he would get right on it, he simply said "language"And then told me "that is your opinion." Well, my opinion that no one cares should be important to a general manager I have spent a career in customer service and have never been pushed as far and angered so much as I was with this experienceEverything escalated from the beginning because no one seemed to care I even told Jody that while waiting for him I had found a piece of furniture that I liked bu that I would never purchase form Rooms to GoHe wasn't phased A simple "I'm so sorry that this happenedI will take care of this right away." would have solved everything He did finally say that he would call Janice at the corporate office on Monday (today) and follow up on the packet I had to ask (which he should have offered) him to contact my daughter when he did this and give her a status updateAs of now, she has not heard from him, If I were he, I would have been on the phone with Janice first thing this morning and contacting the custome

New mattress came ripped on 1/26/Was given a time frame of 5-PM on 1/30/for a new one to be deliveredNever showed up I originally bought a mattress and couch in September Within 3/months, the mattress broke downThey allowed me to pick out a different mattressI then waited weeks for delivery of the new mattress and it is rippedThere is at least a foot of ripped material on the side and bottom of the mattress.The new ripped mattress came on 1/26/By the time I noticed the tear, Rooms to Go had already drug out my old mattress so it was completely ruined from being drug on the concreteI called customer service and was given a time frame of 5-PM on 1/30/for the replacement mattressMe and my husband were both called different times on 1/30/18, being harassed and asking if someone could be homeThis started at PM, hours before my time frameThen customer service was calling when we had already talked to the driverI should not be harassed w

This complaint is regarding a claims payment in the amount of $that Rooms to Go has failed to make within the time it had been guaranteed This complaint is regarding a claims payment in the amount of $that Rooms to Go has failed to make within the time it had been guaranteedOn Wednesday, August 17, 2016, a company that Rooms To Go hired to deliver a sofa to our home, damaged one of our wallsAt the request of Rooms To Go, I contacted a general contractor and provided the quote to Crystal Fon September I followed up with Crystal via email and telephone on September On September 22, Crystal replied to my email stating that she has mailed a check for the repair and made payable to either myself or the contractorShe said I should receive the check within to daysI sent Crystal an email on October requested a status and ETA on the check because I had not received itI have since made several attempts to reach her by telephoneI spoke with two different e

Took a day off work for furniture deliveryFurniture was damaged, so taken back to storeRooms to go is making no effort to make the situation right I purchased my furniture for Rooms to Go on 9/24/My items were not in stock, so it was scheduled to be delivered on 11/5/2017, roughly weeks laterI was not able to be there on the delivery date, so I called my salesman Lawrence, to schedule for the following TuesdayThey delivery men arrived at AM sharp that Tuesday, but due to a piece of furniture being damaged, only delivered half my orderI was told by the delivery driver, that Customer support would reach out to me to reschedule, and that they deliver later into the night as wellI received a call from RTG Customer service a while later for reschedulingI informed them that I could not be there for delivery on the next weekends, and could not take any more time off workDue to what I previously stated, I asked them to deliver my furniture after hours one day that

Couch is falling apartContacted customer service and I was told to email photos and haven't received a response in over months I believed this is the purchase order #XXXXXXXOn August 30, I began trying to contact rooms to go customer service via email when I finally recieved a response three weeks later I was told to submit photos to show how my couch is falling apart after only having it for a mere monthsIt's been months now and I still haven't received any response as to what the next steps would be to resolve this issueA month after owning the couch the bottom broke causing the sleeper to sit on the floorA repair man came and after numerous attempts he wasn't able to fix it and said we should be hearing something from corporate tomorrow about itWhen we finally heard something back we were told it broke because of my husbands weight!! And that there's nothing to do even though we had a warrantyLooking back we should have took further action because that's

Rooms to Go is refusing to uphold the full value of a faulty product (mattress) that is under warranty We purchased a mattress from Rooms to Go for $about years ago The mattress has a year warranty and after filing a complaint with the company because of the huge canyons in the mattress, the mattress has been deemed defective by the manufacturers standards We paid $total at the time of purchase which was only the mattress/box spring and a mattress cover At the time of the purchase, Rooms to Go had a 'free tv with mattress purchase' promotion running as well We wanted the mattress to be replaced under warranty, however the mattress is discontinued We are now also told that Rooms to Go will only warrant $for the $mattress stating that at the time of purchase, we only paid $for the mattress and gave Rooms to Go $for the tv If the mattress was still available, someone would pay $for it But for us to have it replaced, we'd

Trundle does not fit - Store does not offer exchange or return Problem date 11/1/2017; Purchase date Oct 22, Model-SKU XXXXXXXX ; Order# XXXXXXX; Store# Sales Rep Jennifer JPayment Amount Method of payment credit cardTrundle bed Oberon white - Sales Rep did not know/ specify that changes in measurement has been made with the old Oberon Sleigh bed we purchased years ago to recent one - now we have a trundle that does not fit the old bed we purchasedStore does not offer an exchange or a return

Furniture pieces do not matchThey put my full name on Facebook regarding this problemI am being harrassed *Purchased bedroom suite *of the pieces don't matchThey have swirl marks all over them from the stain *There looked T them and agreed *Sent replacements twice, still the same swirl marks *Said they make the display pieces different than the pieces you receive(One piece is a display)DISHONEST *Offered me $to keep them *Almost one month went by did not received it [redacted] I Went on Facebook left a post ***Then MILLIE with rooms to go put my full name on the internet and said I had to fill out form to get $ ***THIS IS HARASSMENT [redacted] ALL BECAUSE TWO PIECES OF THE SET HAVE STAIN SWIRLS ON THEMITS NOT THE COLORATION OF THE WOOD ***Frustrated***

Product damaged and keep bringing damaged replacement products We had a bed delivered on April and it was damaged we called and set up for them to bring replacement pieces and when they did they didn't replace all that was brokenSo we had them come out again with the necessary pieces and those they brought were damaged and confirmed damaged by the driver for rooms to goSo we called again and set up for them to bring replacement pieces and asked that a supervisor inspect them before bringing themSo they came out today but nothing has been inspected and they too were damaged and confirmed damaged by the driver who had brought two of the same product and both were damaged

I ordered $worth of furniture split in ordersThey were supposed to deliver one of the orders todayA courtesy call was requested upon delivery, due to the furniture was to be delivered to another addressThey show up to the house at am without notificationI called minutes after, they said they had to wait until the dispatch supervisor respond to the emailhours passed and nobody could tell me much about my orderFinally, someone said the furniture had to be returned back to the warehouse and I had to reschedule to receive itThat's just to beat the customer out of another $delivery feeThis company will be the next to go out of business because their customer service sucksNeedless to say, the furniture was supposed to be my grandson's 1st birthday present in which I did not have to offer to himTheir entire online website says their priority is the customerIts bogus Product_Or_Service: Delivery

I bought a couch and was miss lead on what the material was I purchased and did not get deliver what I bought As soon as I received the couch I called and did not receive a call back I went to the store the next day and was told I would have to wait to see if it would be approved to be returned I do not want was I was given Not what I paid for or picked out

Item delivered 5/27/PM,quit working by 5/AMI want my money back Order XXXXXXX, revise [redacted] purchased 5/01/2016, delivery 5/27/16, modelXXXXXXXX, Quit working 5/28/Can't find acct.noSalesman, Johnnie K..(extremely nice) I called in less than hoursSales gave me number of customer service, they told me to call Store, I did, for three days, have yet to hear from themI could hardly have known that it would break that easy unless I was able to sit on itemOf course it was the weekend and than Memorial day, but they have had three days since then

asked the delivery driver politely to take off his dirty shoes or wear bootieshe refused and didn't deliver the items I purchased I purchased a mattress with mattress cover back in Septemberthere was a stain through the cover so I decided to return it for a new oneI went back to the store and got a new one and scheduled a delivery date a week agoAnd Today April 12, the delivered guy came into the house not asking what he should do about his dirty shoesand decided to walk all over the housei asked him polity to take them off or wear booties he refused and took back the mattress I was supposed to get exchanged

Location : Mobile, AL, not listed advertisement and misrepresentation of payment arrangements Lastly, harassment Order date 11/27/2015, order #XXXXXXXX Purchased Queen Prima Cloud Tempurpedic I chose Rooms to Go because of the advertisement about years no interest, and later years no interest This is a complete lie I was required to place 20% down about 475, and balance was to be financed Salesperson told me my payments would be about $a month Bed was delivered the following Monday About weeks later, I received a letter from a financing company stating I had been turned down I called the store and spoke to my salesperson They told me to not worry, just to throw that mail away So I did Then I waited, and waited, and waited for my first bill, which did not arrive for almost months Statement informs me my payment is $94.00!!!!! I was so mad I would never have left the store if I had known this I called and told rep and they s

Leather furniture purchased on October 23, that has come apart at the seamsEight (8) Months Last week my mom noticed the leather sofa purchased from Rooms To Go has started to come apart at the seams We contacted Rooms To Go to come out and look at the furniture We were told that the furniture can be repaired by sewing the seamsThis is totally unacceptable We purchased a leather sofa and love seat so that we would not incur a problemIt has been eight months and we have encountered a problem with the seams coming apart on leather furnitureRooms To Go customer service representative was extremely rude and told me that the only resolution was to sew the furniture to its original formHelp me understand why the company sold leather furniture that comes apart in eight months and the only response is to come out and sew it back We do not feel comfortable with this furniture for the above stated reasons

This product disappointed me with the quality The sofa in the store feel totally different then the one I have It feel like pure plastic and hard The sale rep was very nice I don't have the details of this product but I'm sure you can look my info up I shop at room to go all the time I have furnished my entire home from Rooms to Go This is my 3rd sofa from here and I don't have any complaints about the first or second sofa it was perfect but the 3rd one not so perfect I paid too much money for this sofa to have the quality that it has It only look good but it's not holding it quality I'm so disappoint in this sofa and I feel like I didn't get what I paid for I have had two guys from rooms to go to come look at this sofa and I assume my case was close I'm not happy at all this this sofa and I won't shop there ever again