Rooms To Go

The recliner I purchased is broken There was a knot in the wood and the board snapped where the knot is on the board Purchase Date: 6-14-(1yr months old) Order information by phone number: Called Store: 3-29- I purchased a Sectional sofa and matching recliner from Rooms To Go Last week my parents were visiting and the recliner was used a couple of times It's not in a great area to see the tv so it's been used minimallyJust a few times One of the boards in the chair snapped in to two pieces We turned the recliner over and the board snapped because the piece of wood had a knot & that's where it brokeAt the knotThe chair will not recline due to the broken board I called the store where I purchased it from and they transferred me to customer serviceThe CS Rep quickly informed me their warranty is for yearI explained what happened and asked if I could send pictures of the recliner to show the board broke at the knot and she said yes

I requested new parts for my bed Early August 2017, it is now November and I have yet to receive the replacement parts I've spoken to CS management and reps, no one can explain why after days I still haven't rec'd my replacementThe check payment was cashed by this company in August and its now Nov, and I still have no partsIve called times, and no one ever followed up on checking with the "parts dept" to see where the replacement isthere has been absolutely no help or resolution after mos of waitingThey now stated it would be an additional days before I can be refundedI have never had this kind of terrible customer service with any company!

Rooms To Go still has not delivered product 3rd attempt, threatens family with cancer patient, and racially attacks family On August 4th, 2018, I purchased a Split-King adjustable bed (which is essentially two TWIN XL beds butted up to each other) from Rooms To Go in Alpharetta, GAIts important to understand that the reason I purchased these adjustable beds, is specifically for the need of my parents; My Mom being in Stage Cancer with limited mobility, and my Dad who is a heart patientMore on this laterI advised them that I do not want it delivered until the day after my closing of a new house on August 22ndIt was imperative that they show up on time on August 23rdThey advised me that its important to pre-pay for the beds because it will reserve the beds in my name so they dont outsell or discontinue itAs instructed by the sales rep, I did just thatI prepaid a total of $On August 23rd, as scheduled, Rooms To Go delivered and set up the split king bed in the d

Rooms to go delivery guys broke my bed foot spring and they refuse to fix the damageCall and make complains they say it's to late to do a claims Problem date: 12/12/2017, Purchase date: 12/11/2017,Reference number: XXXXXXXXS01DFE7ZT Account number: XXXX XXXX XXXX XXXX, Payment Amount 998.45,Payment Method: monthly payment I purchase a mattress from Rooms to go on the 12/11/2016, they deliver on the 12/12/There was guys while they were putting down the mattress on the bed spring they break my bed foot spring( the bed foot has a compartment that can store stuff, can open and close so the spring that holds up the foot) when he realize that he damage my bed he said am sorry but I will go fix it without calling rooms to goHe took the part and leave I never heard back from himweeks pass [redacted] I call rooms to go to complain I spoke with the manager of the store he said he's going to get to the bottom of the matter and call me backI call him back days time after,

Brought wrong couch upon delivery and insisted we were at faultCustomer service was no help when we called and did not resolve the issue My husband and I purchased our new sectional couch on Monday the 12th of November via the rooms to go website and our delivery date was Tuesday the 27th of November Upon delivery and set up of our new furniture I saw that they only had half of the sectional that we had purchasedThe other couch that they brought to deliver was not only wrong, but was not even part of a sectional couchAfter I informed them that this was not the correct other half of the sectional I ordered, the delivery guy insisted that I was wrong and that they brought exactly what I orderedI then pulled up my copy of the emailed receipt and showed himHe then realized he was wrong and insisted that they leave the wrong couch until they brought the correct couchHe told me the correct couch should be delivered by the end of the week and that I should wait mi

Business lost personal information when entering information in system for business credit cardBusiness also has failed to provide paid product My name is [redacted] and I am writing this customer service complaint with Misty W., who is the buyer of the above referenced order number, whom I have been with during this terrible shopping experience at Rooms To Go (RTG)This was our first experience with RTGFrom sales to pickup, it has been a horrendous experience On June 11, we went to the Rooms To Go store #at EGrapevine Mills Cir in Grapevine, TX, 76051, to look at living room furniture setsWe did not have any intention of buying anything that day, however, we found a set we loved when sales associate Jim Mapproached usWe told him we were interested in the furniture set (SKU XXXXXXXP) for $1,which included the chaise (SKU XXXXXXXX), sofa (SKU XXXXXXXX), rug (SKU XXXXXXXX) and ottoman (SKU XXXXXXXX)We were also interested in the swivel chair (SKU

The door fell off an armoire I bought at Rooms to Go, and I bought the extended warrentyNow, I'm told it does not cover for someone to come fix it I bought bedroom furniture several years ago at Rooms to go, and was called more than times from their extended warranty "people" last year urging me to buy the warranty,"if the bed breaks or anything breaks it will be covered, and if we can't fix what is broken the piece of furniture will be replaced at no extra cost to you"So, I bought the warranty and it was added onto my payments, at a cost of almost extra dollarsIn November, the door just fell off my Armoire, luckily I was standing near it and caught itI called the store, after talking with several different people, a repair guy was scheduled to come out on December 1st-weeks away.On December 1st, the guy came out and my son was home-I was at work-and told my son he could not fix it, he didn't have the right screwsI was upset and called the store that afternoon,

NEW furniture delivered damaged and not workingof pieces badRequired day offRequired day off for fixNo time optionsThen did not show up Ordered new furniture, $of pieces damaged upon deliveryRequired day off to accept delivery 5/1/for hour delivery windowReported damaged goods immediatelyWould not accept time frames for service and delivery of replacement furnitureStated a date for appointment and then receive a phone call for a hour window the day before that requires additional time off of workThey only guarantee a dateThey only provide a day when they're going to be in the area and requires consumer to take additional time off work to receive service or replacement furniture for furniture that should have been new and pristine upon delivery After taking a second day off, and being forced to conform to their requirements to be home at a specified time period, now they will not deliver during that time frame but require owners to tak

Defective furniture, service issues and poor service I bought $6,worth of furniture from Rooms To Go on Wendover in Greensboro North CarolinaMy couch stopped working appropriately as it has an automatic electronic lift and reclineI contacted them more than times to have it repairedAt first, they did not want to repair my couch because of a pickup receipt related to a separate order for a lampAfter many, many calls we finally got it resolvedI then continue to make inquiries to have someone, and repair my couch, and the man came out and removed a part from my couch and tied the recliner down so it would not flop aroundMy original purchase date was almost a year ago, and I still cannot get this couch repaired! I am extremely frustrated and disappointed in the service, approach to the receipt issue, and the quality of the productsI have given up on trying to contact Rooms To Go, because they made an appointment to come out and repair my couch and never cameNow I am

R2G attempted deliveries of the same couchEach couch was damaged in one way or another Dear Rooms To Go Staff, We are writing to inform you of the unacceptable multiple couch deliveries of the same couch we received between May and June Upon the first delivery, on May 14th, there were at least five areas damaged from pulled seams, permanent indentations, or discolorationOne of the delivery men said this will happen on the replacement couch as wellWhen I asked if every piece of furniture from this company will have something wrong with it, he replied, "Yes, this is how they come." The second delivery, on May 18th, came and after set up we realized it was worse than the first couch we receivedThere was a long scratch across the top of the couch, corners were damaged, and again seams were pulledAfter speaking with the same delivery man from the first attempt, we agreed to open the next replacement couch outside and look it over before trading out the couches Wi

According to a customer service representative and manager, my table can not be replaced due to the warrant covering the original delivery date up to Around October of I finally decided to go to Rooms To Go and make a purchaseI purchased a table with chairs and a bench as well as a aabeautiful bed room set totally about $My table was delivered around the end of October and I was given a later delivery date for the bedroom set due to it being on back orderThe table and chairs had to be replaced about times due toa damages or imperfections from the manufactureI finally waited and waited for the bedroom set which was finally delivered in March along with another tableJanuary I requested a technician to visit to assess the damages to my tableHe took pictures and said I would get a call from customer service which I never didI made contact with the customer service sometime in February or March and was highly disappointed in the response I recieved

The initial delivery schedule was pushed back due to the item was out of stockThe furniture was delivered without hardware to set it up I purchased a King size Handly Manor set, item no.XXXXXXXP on June 18, I was told by the sales rep at the Mobile Al location the would would be shipped from the Birmingham store the following weekI received a call the following week in which I was informed the bed would not arrive until August I told the rep I would be at work but if the driver call before he arrives I can meet him at the houseOn August 8, I received a call from a customer service rep stating the drive was already at my home and was about to leaveI informed her no one called me to tell me they were on their way to deliver the furnitureThe customer service agent stated they were not obligated to call and I should have been homeI told her it would take me minutes to get homeWhile I was driving to my home I received another call from the service rep stating the

Bought a living room set for $ Within months the couch actually split in half Turns out the frame is made of OSB! This stuff is garbage This furniture is absolutely garbage The frame of the couch turned out to be made of OSB! The couch ended up actually splitting in half after months Then the battle with their warranty practice began We have been without a couch now for weeks Every time we call they have a different story and they absolutely refuse to resolve this

I have a spot and stain warrenty on my sectional that I didn't even know I had.thye wont clean it They came and looked at the sectionalThey said they would call me back and they did weeks laterThey said they couldn't come and clean it because the spot was too "big"No ehre in the warrenty information does it day how big a spot has to beAnd they wo t give me the money backAndi paid dollars for years

On August 6, I was expecting a delivery in which the text message I received stated they would be here between 2-6pm At around 5:50pm I got con On August 6, I was expecting a delivery in which the text message I received stated they would be here between 2-6pm At around 5:50pm I got concerned and contacted the store spoke with a young lady who also sounded concerned as it was going to be 6pm She stated that she was going to get me to a supervisor to get it resolved A gentlemen named TRENITY came on phone stating he was a supervisor I proceeded to explain to him that I had been home waiting on my delivery but no one has shown up and it was going to be pm I also stated to TRENITY that I had to pick up my yr old daughter from work and he stated in a real rough voice that if I left the house and wasn't home that I would lose out on merchandise because it was being discontinued and if I wasn't home they would sell it to someone else I stated to him if there

Spent $on April 8, to purchase sofa and love seat First delivery date I waited from noon til 11:pmDriver called me at 11:pm saying it was too late for deliveriesSecond delivery attempt, driver said his truck was too big for drivewayAgain, another rescheduleCalled store and spoke to Jon k He said they will coordinate box truck to deliver todayJust got call from driver at 10:pm that no box truck was coordinated and it will require another rescheduleI've taken off three days of work now and waiting from noon to 11:00pm at night Product_Or_Service: Sofa and love seat Order_Number: XXXXXXXX Account_Number: XXXXXXXX

I was mislead into buying a living room set under pretenses I was told it was leather now find out is vinyl on 1/10/I visited the rooms to go store to purchase a leather living room set I ask the sales person to show me only leather living room set and they did so I purchase the set now come to find out that this is vinyl set because the vinyl is peeling and the repair shop that came to my house to repaired it told me this not leather so I was lied to by a rooms to representative only a crazy person would pay for a vinyl living room set people should know about how rooms to go lie to customers to push bad furnutire

Rooms To Go is refusing to replace my dinner table even though it is still under manufacturer warranty I purchased a dinner table from Rooms To Go on 11/02/Before making the payment, the sales representative brought to my attention about an extended warrantyI was informed that the warranty would cover any damages to the table top and legs, so I decided to purchase the extended warrantyI have been using the dinner table and recently noticed that the black paint has been coming off every time I clean the table with a wet towel, so I contacted customer service and a technician was sent to my house on 09/15/for inspectionA few days later, I received a call from Rooms To Go informing me that the damage will not be covered because it was customer causedAfter realizing how unreasonable that sounded, I called Rooms To Go again to clarify their decision When I asked them if they expected their customers to leave the dinner tables dirty without cleaning after each meal, they a

Our leather from the couch is falling off and actually sticks to your body and clothes We have contacted RTG and their "solution" is unacceptable Purchase date:11/3/ Order #:XXXXXXX Model #:XXXXXXXX Store #: Sales #:Matthew M Payment Amount:$3,financed through RTG Problem Date: Approximately 8/14, I noticed two areas on the couch that looked worn I contacted the Chattanooga store and was told that my three year warranty on the leather had expired even though I spent the extra money on the protection plan As the leather began falling off and actually sticking to your skin when getting up, I called them again for a possible resolution I was simply told it was not covered and they had no answer or solution for me After emailing their customer service department numerous times and sending pictures of the couch, their solution was a store credit of $but I must return the couch, love seat and recliner I simply cannot believe they think this is

New sofa broke in the middle Sofa bought April 25, Broke in the middle They refuse to replace it They claim it is customer abuse I am a single lady and weight less than lbs I do not jump on my sofa and no one else that visit me does either Sofa is a factory defect which they refuse to honor