Rooms To Go

DO NOT BUY FROM THIS COMPANY!!!! I recently purchased over thousand dollars worth of furnitureThe contracted delivery service did deliver on the scheduled date however, I had to take time off work in order to be home to accept deliveryThis is where it gets bad Upon delivery, the dresser was badly damaged and I was forced to accept it with the premise that an exchange would be completed I was contacted by their customer service who informed me that a delivery time could not be scheduled, only a delivery date they said I would receive a call two days prior of delivery date to inform me of the delivery time however, I cannot take off work that easy in order to accept delivery I told them that it was not my fault the furniture was damaged and I should not be inconvenienced further by having to take off work yet another day they didn't care and said I had no recourse they have lived up to their responsibility of replacing what was damaged only it was on their termsI am now having to wait over a month to use this furniture there are many choices of where to buy furniture, the only thing that separates companies is customer service I would gladly pay many times over what I payed with them for appropriate customer service I predict after reading many of the same negative reviews here that this company will eventually go away do not spend your money with these scam artists run!!!

In February of 2016, my husband and I purchased a "leather" sectional from Rooms To Go We were told that "everywhere the body touches" is leather; where the body does not touch is not leather The "dye" on the "leather" is wearing off on both recliners "where the body touches" I contacted customer service regarding the issue because it is obvious that where the dye is wearing off the material is not leatherit is some form of vinyl I initially spoke to Cheyene ( [redacted] @roomstogo.com) on April 12th She told me she was off Thursday, however would call me on Friday with a resolution I contacted her again on the 25th of April; again no response So I phoned them again on the 25th and was asked to send the pictures that I had sent on the 12th to ***@roomstogo.com and that I would hear from someone within hours Here it is the 5th of May and I have yet to hear from anyone at Rooms to Go I advised them on the 25th when I did not hear from them that I would be con

I brought my dine table year as of date to time I have to buy another one set in the year I can bot began to understand I have to buy anothe I have to buy another dine set due to your chairs sqeaking I have called custmer service about this serverl times I went to spend dollars for another set then and top of that you have your to checking how much I have om my room to go credit card I am no very uncomtable to spent money I am now decided to get my money back I have never been so insuted

Damage to the home is not being sufficiently or fairly compensated for Couches were delivered to my home on Dec31, Damage to the hardwood flooring in the hallway was sustained I sent pictures, a video and quotes from flooring companies as requested by rooms to go My claim was denied due to lack of evidence Then, we hired a professional photographer because my i-phone pictures didn't do the damage justice (its a dark hallway with only some natural light)Because it was New Years Eve, we had a house full of guests so we also included letters from friends and neighbors confirming the damage was done by the movers Our claim was then re-opened, but we were only offered half of the money listed in the two quotes provided by professional flooring companies The RTG In Home Damage Claims Manager will not call me back as I have questions regarding the low monetary amount She mentioned the amount offered was "sufficient and fair", but it is half the quoted amounts I

I wrote the company several times with no response and when I called was told I didn't contact them within 48hrs about my issue I ordered a mattress from the company and was told the delivery date would be Wednesday March between 12pm-4pmSo on Today, March 9th, at around 3pm I was called and told by your company that the drivers were running late and the delivery time would be between 2-6pmShe assured me that it would definitely not be as late as 6, they just wanted to make sure there was enough timeI said no problem and completely understood (even though my husband took off work early so he could be home for the delivery since I had my hands full with our daughter)At around 5pm I received a phone call from the delivery guys saying they were at their stop before us and they would be here shortlyAt around 6pm I had my husband call the driver since they still weren't here and no one answered so I called customer service, only to be told the same thing, that the driver woul

Damaged door and serveral chances to reslove and they take too long to resolveNow door is hanging by one door hinge 3/3/I purchased sofa's from RTG order XXXXXXXXThe delivery was not what I expected and the delivery guys scratched and dentented my steal doorThese guys didn't remove the door from the hingesThe couches were incorrect, so I went back and they worked with me to correctThe next delivery guys took the door off the hinges, but when they put it back on ~ they put the hinge on the seal which made it very difficult to open and closeIt wasn't until weeks later I got a damage claim representative to contact meI sent him pictures & he came back with a $check to be mailed to meI explained that the door doesn't cost $but if that's what he was offering I acceptedThe problem is I never recieved anything as of today with it now being MayMy door is now hanging on one hinge between the two different times they came out to deliverI have kids and

I had a piece couch set delivered on the 27th of Jan which was a fridayThere was damage to the door frame while they were bring it in I had a piece couch set delivered on the 27th of Jan which was a fridayMy daughter accepted delivery because I was out of townI cam back late Sunday night the 29th to find there was cracked plaster on the floor and damage to the door frameI contact roomstogo on the 30, that Monday about my issueI called today, 2/to find out that the claim was denied because it had been more than hoursSo if it is delivered on Friday, and I call on Monday after being out of town for the weekendHow is that too lateSo they can come tear up you home and not be held responsible for itIf this is the service you get, I wont be ordering from them again

On Feb13, 2018, delivery men damaged my wall, carpet, and power outlet with blue scented wax In Jan2018, I purchased bedroom furniture from Room-at Northwest Fwy, Cypress, TX It was delivered Feb 13, During the delivery process a scented wax warmer was hit and blue wax ended up on my wall and my carpet; the outlet cover was also brokenOne of the men attempted to clean the areas but a oil stain remained on the wall and blue wax remained on the carpetI contacted Room-within minutes of the delivery men leavingI was informed that someone would contact me within daysI followed up with Rooms-by phone for several week, with no success in getting their claims department to contact me or send someone to inspect the damage to my propertyI returned to the store and spoke with the salesman, Ted; again with no successI used a Facebook message to express my concernI was contacted by email and assured that someone would be contacting me; that

My compliant is Bait-and- switch Rooms to go advertised by a mattress an you get a adjustable base valued at $for $ they don't have any I visited the Rooms To Go store two weeks prior to my purchase on September 3,I was shopping for a mattress and box springThe sales associate explained the store had a sales promotion going on," buy a mattress and you get a adjustable base for only $99.99"(retail value $1200)." Its sounded like a great deal!" I had been shopping around and no one had a deal like this I asked did they have the items in stock and she said no," but we get three trucks a week" I didn't buy that day because I wanted to speak with my wife and consult with a very knowledge mattress associates I'd met at another store competing for our businessAfter speaking with my wife, we decided to speak with the competitors to see what they thought about the promotion Rooms To Go was advertisingThe competitors all said" if they're willing to give you

advertisement day interest free financingAfter you get approved you are told you cant make a purchase until after the offer date is over There is a banner on the website that says "6O MONTHS INTEREST FREE Financing [redacted] On purchases made with your Rooms To Go credit card made between 11/1/through 11/30/Equal Monthly Payments RequiredMonthly payments shown are only applicable with this special financing offer." After applying they make you call to complete the application at which point they tell you, that you are approved but cant make purchases for days until you get you card in the mailThe sale is for less than a weekAnd obviously ending before you can use the cardThere fore making it impossible ever qualify for the offerOf course by know they already ran your credit and you are stuck with their card Truly dishonest

Rude store manager who tried to intimidate me into not using his plastic wrap to secure my mattress I had bought from them Sara, per our phone conversation this afternoon, I am following up with am email in an attempt to explain the worst display of professionalism and management I've ever even!!!! First, let me start by saying I hold a senior leadership position for a publicly traded medical device company and have had extensive management and upper level motivational training course in my career so rest assured I know what leadership and professionalism looks like and how it should be pervade to customers and employees in a public settingI'll explain the situation so that hopefully you can understand why I'm disgusted by the actions of Mr Rtoday A week ago today my wife and I went into your store on Katy Freeway and bought over $5k or furniture with Sam Cas our store repHe was great to work withMost of the furniture we bought is to be delivered on May to our second

Purchased a bedroom set from EdwardPaid for item in full and for delivery, I am being told they don't have the itemAlso had to change delivery day Several months ago, I purchased a bedroom set from Rooms To Go in Lafayette, LA from employee EdwardI paid for the set in full and was told of a delivery date that was several months away from the delivery dateI had to change the delivery date and was later told I had to pay $to have the date changed after it was already changed through customer service by EdwardI contacted the company on August 7, to change the delivery date and was informed they no longer have the items and I needed to contact the Rooms To Go I purchased the item fromI contacted Rooms To Go in Lafayette, LA and spoke to Edward after several attemptsEdward informed me they were looking into the matterI asked for the manager, who he informed me was "Landon" and he was at lunch

Rooms To Go delivery service is unable to deliver at times specifed by them and unable to fix their mistakes I had a problem with a media console and delivery of a replacement has been attempted times on this product and each time I asked for a phone call mins before arrival due to the furniture being for a beach rental that I do not live inEach time they said they would call and instead called when they got to the location and then was unwilling to wait for me to come to themSo the last time I actually set at the unit for hours during the delivery window so I could get this nightmare over with and they came mins after the window they gave me once I had left the locationThey then called me back and said if I came back they would wait for me and once I drove all the way back they were goneSomeone from the office even called me to see how far away I was within mins of my arrival and they still leftAlso, each time they miss a delivery its a month before they rea

We went in to purchase a Dinning Room set, we wanted to spend under $which we found a decent oneFirst this is the second time I have been in the Port Richey store and was treated extremely rude by an older lady who sits at the main table playing a game on her IpadShe was rude with her answer and basically felt like I was bothering herWe then get to the Jon Wsales person who was okay, but seemed bothered alsoi truly believe he was upset with the older lady in the previous statementWe decided on a set and went to have lunchMy husband has medical issues so we went homeI found a living room set I was interested in alsoI called the store to let them know I would be there the next day to purchase the dinning set and to see if the living room set was on the floor to seeWell the service on the phone was awful, they left me on hold for over minutes, I then called back and I didnt even get to say who I needed and she was so rude she just slammed the phone on holdI then called back a third time and finally hung upWhat a shame to be treated that wayWe went up further to [redacted] and purchased a beautiful solid wood dinning set at $and are going back to purchase the living room setIt was a shame because I really wanted to give Rooms to Go another chanceI think you really need to re evaluate who you have manageing that store and re train the employees on customer service, it really is that badWe are pretty reasonable and patient peopleAlthough we ended up spending more, it was worth it for the great service they gave us and are going back to purchase more

Issues with delivery, business practices, and customer service I ordered a bedroom set in early MayI was given two different delivery days in June and early July and asked if I would be charged once or twiceI was told that I would be charged one time onlyI receive my first delivery with no problemsThe second delivery was scheduled to show up and I receive a phone call saying that there was an accident and my furniture would not be arrivingThey gave me a date of two days later at which I couldn't acceptI stated that it was a bad day and she asked if it were the timesI said yesI leave at 11:am sharpShe said she would make a note to have them there at That day comes and I get a call for delivery at 11:I explain he says the department will call you back to give you a new dateA week goes by and I don't hear a wordKeep in mind I bought this in mayI call, I send an email, I call, I chat with them for over the course of a couple days doing everything repeated

leather pulled out of stitches Purchased leather recliner 01/17/Account #XXXX XXXX XXXX XXXXProduct # affected is XXXXXXXXFiled claim for defect on 07/16/claim #XXXXXXTook off from work 07/27/so the tech could come and look at the defectWas informed rooms to go would contact me within business days with a decisionNever heard from themSo on 08/14/I called them and was told my claim was declinedThey claimed it as a tearNot sure how we could tear the leather that is on the underside of the footrestI've taken detailed pictures showing the stichtes and the leather that has pulled out of the stitchesOur purchase price for the living room set was $and an additional $for the month extended warrantyCurrently pay $150.00/month and owe just under $It is very difficult paying for something that is damaged and defective

I purchased leather reclining sofas less than years ago & they have faded in color and have started peelingI'm very disappointed in the quality Purchase date:04/13/ Order number: XXXXXXXX Sales rep: XXXXXX Payment amount: $2, I purchased leather reclining sofas less than years ago & they have faded in color and have started peelingI'm very disappointed in the quality

Laney Park Light Gray Pc Sectional Purchased less than a year ago and is wearing terribly I purchased the cloth Laney Park Light Gray Pc Sectional on January 3, and at first I thought the set was perfect for my modern/contemporary living room spaceI loved the versatility of the set, etchowever a few months ago I started to notice wear of the couch set and the tiny "balls" the set began to develop on itThe set is rarely used or sat on because no one is really never homeThe way the cloth is wearing you would think someone is on it 24/I would love to have this set replaced because I've owned serveral cloth living room sets and had them for years and NONE of them ever wore out as fast as this oneI'm beyond highly disappointed and would live if the company could make things rightIt's getting to the point you can barely sit on it in shorts because of the way the fabric is now aggravating your skin because of the ball like things it has developed on it

On 09.06.17, I bought rms of furniture totaling @ $3,The delivery was an epic fail & now R2Go refuse to replace damages made or refund money n 09.06.17, I went into Room To Go (R2G) to purchase rms of furniture, R2G ForceField Fabric protections, R2G's exclusive Extended Service Plans & the delivery of this & furniture R2G's Delivery Team (DT) arrived with people to bring up my dinning rm set, sofa & chaise, & a full bedroom set(which includes bed, night stand, dresser, chest original order #XXXXXXXX on While bringing up these large pkgs, the R2G DT/(South East Independent Delivery Services) kept bumping these large packages against my freshly painted walls & front doorIn fact a small settlement was made by myself & that company regarding damages made inside my home by their employeesAfter watching several trips of this team loosely handling these large packages from their truck through the lobby of my building, up to the 3rd floor by elevator into my condo

missing items & delivery service window I ordered furniture during black friday instore for order number XXXXXXXXWhen the delivery after bringing in all items for order I noticed my a chair to the kitchen table I ordered in the forementioned order was missingThe delivery team went to search for it and couldnt find itI was told my item was not put on truck with the rest of the furnitureI said ok fine and contacted rooms to go to come with my other order XXXXXXXX which was being delivered on the I just find it crazy no one verified the items on the truck and didn't notice the missing chairWell on I had a delivery window for order number XXXXXXXX from 2pm-6pmI didn't get a call from the driver until 5:40pm stating they were on the way and eta was minuteswell they didn't arrive until 6:10pm which was after my delivery window because of the tardiness I missed and import practice for my sons hockey gameVery frustrating because this is time I can't get back