Rooms To Go

Zero for two attempts to deliver a sofa without damage I purchased a sofa, chair and bed from the N Charleston store The delivery arrived precisely on timeAs the installer was setting up the sofa he noted the female piece in the sofa was missing, so one leg could not be installedThey said they would submit a ticket but that I should call customer service as well I spoke with customer service and a replacement delivery was scheduledAgain the delivery came precisely on timeAs the driver was pulling the sofa from the truck he noted the leg was damaged He pulled back the wrapping to show me the damage also revealing the fabric In addition to being delivered in an unusable condition, it was completely the wrong couch! I spent over an hour speaking with customer service and could only be promised a $partial refund of the delivery fee and an opportunity to waste another half a week day on another delivery I can't afford to risk another day hoping they will actually make

Unresponsive Retailer I have had so many issues with respondent In fall of 2017, I opened a line of credit with Rooms to Go Problem 1: My first order was placed for a bedroom setIt went on sale several days later, we called and asked for a price adjustmentWere told by rep a future credit to next purchase was on fileSeveral days later, we ordered additional pieces to complete the lookInternet sales informed us they had to ring in the seated vanity set via different item numbers with different SKU's, and they would 'manually' credit the cost difference to me Spoke to a 'Kaitlin', and 'Michael' (Michael was very rude and should have been fired a long time ago.) During this order, asked if price adjustment would be honoredNeither were sureAsked for supervisor on several different callsRespondent stated it does not instill supervisors on the floor any of the times I have called Problem 2: Asked for supervisor call backs when they returned; there are at least

Desire a refund after damages are done to home and new furnitureCompany has yet to resolve problems Avoid Rooms To go!! While our sales man and woman were absolutely wonderful, it's been nothing short of a nightmare since ordering our furniture Our delivery was complete chaosThe men who arrived did nothing but argue, yell and say swear words during the entire processThere was absolutely NO directionProblems started almost immediately as the delivery men were dropping furniture pieces onto the floor instead of lowering it slowlyDuring the visit, it was clear they were unable to lift the furniture so I had to help them, which I didn't mind but what would have happened if I wasn't home?! Our new home has been damaged with holes, broken stairs, messed up stair railing, door frames and baseboardsAlong with damage to our home, our new furniture was damaged also After the men were done setting up the furniture I wanted to show them the damage to our home, fur

I have received two delivery's of my table and they both have been shatteredThis is unacceptable I purchased glass table from Rooms To Go in Pineville, NC on 12/15/ Initial Delivery was 12/22/The table top was shattered 2nd Delivery was 12/28/The table top was shattered Contacted the store on 12/28/to discuss my issuesSpoke to an initial manager and I was put on holdThe Store Manager Matt P.came on the line and asked how can I help youHe was very rude and obnoxiousHis remedy was for me to pick another table or return itI informed him that was ridiculous and why would you sell a table if you could not deliver it

I ordered a bed and dresser both broken when delivered I received my bed and dresser from RTGUpon delivery both items were broken in numerous locationsThe delivery men were very rude to my wife when she asked them to wait for her to inspect the products they hurried up to get out of the house and in the truck before she could look at the itemsThey also left trash all over my house and yardI have called RTG numerous times trying to speak with a manager and keep getting the runaroundI was told a manager has hours to return your callBut per there return policy says you only have hours to ask for a return

I requested exchange order for the chaiseBut every time the deliver a damaged one without careful inspection before delivery I purchased a sectional sofa on November 23, When they deliver the sofa, I found a scratch on the arm of the chaiseSo I call customer service to change itBut when the exchange order arrived, there is a pin in the back of sofaIt's too dangerous, as we put the sofa in the middle of our living roomThe kids always running and playing around the sofaSo I called customer service to change it againI also require them to inspect the chaise careful before deliver itToday, when the delivery guys moved the chaise down the truckWe found there is some purple spots on the top of itWe tried several ways to remove themBut it's not workingSo I have to ask for an exchange order againI am not sure if they do the inspection when they prepare the order

Rooms to go delivered to us a damaged dinette set and they will not allow us to receive a refundThey also lied to us on the condition and service On July 1, 2017, my wife and I purchased a dinette set and six chairs from the Kissimmee, FL location of Rooms to Go(Order #XXXXXXXX) THe total cost was 1368.48, including for delivery and setupOn August 11th 2017, Rooms to Go delivered the dinette and we identified damage on the table to the driver, of which he documentedThere was a crushed side to the table and several of the chairs were wobbly and built very fragile On August 17th, Rooms to Go attempted a 2nd delivery, the table/chairs that they attempted to deliver was also damagedWe refused delivery On August 24th, Rooms to Go attempted a 3rd delivery, that table/chairs that they attempted to deliver was ALSO damagedWe refused delivery On August 24th after the attempted delivery, we called the company to complain and requested a refund, they refused and reques

Bed was set up incorrectlyContacted service deptmultiple timesThey said someone would call to set up a time for tech to come out and fix issue Bed set was delivered(Aug 4)Delivery/set up guys asked if we wanted it set up for box spring or bunkie board, I told them for a box springLater when another company delivered the box spring and mattress, we discovered it was too tallWe then realized that bed was set up for a bunkie boardI called Rooms to go immediately and told them the issue and they said someone would call me the next dayI also emailed themNobody called the next dayI called on Monday, Aug 6, and was told someone would call meI got a email response from "Cindy" saying that she is waiting for service deptto have a tech come out on Aug 6th or 7thNobody has called me after this or emailed meAll I want is someone to come out and fix the bed so a box spring can fitI paid fully for this set and paid for delivery/setupI feel like now I have been take

Cancelled order on 2/6/totaling $Have not received refund as of today's date 2/21/ Spoke to customer service office, corporate office re: cancellationThe rep said she would ask for the refund to be sent overnight express mail given the amountThey would return my callWhen I did not receive a call I assumed the check was being sent regular mail to be received within 12-daysIt is now February 21st, I have not received my refundI have attempted to contact customer service, and you listen endlessly to a recording that others are being assistedI have left my number for a return call nothing has happened This is unacceptableI cancelled within the required time frame and no one or no company should be allowed to hold onto someone's money for weeks

REFUSED MY PAYMENT - THEN REPORTED NEGATIVE ON MY CBR I went through the company within their building to get my couch set I called to pay over the phone days late and the lady refused my payment She advised me the only way she would take my payment is if I would pay the month coming up to I told her no that was not the agreement and asked to speak with someone else The lady refused I called back the next day, the same lady answered and refused my payment unless I paid the other one in advance to A few months later I received a call from a gentleman and I paid the account in full and advised him of the issue prior and he advised me that the lady has since been fired for her actions on other ways she handled customers I asked him prior to me paying the account in full if he would guarantee that they would go back and update the account from day one to a current payment on my credit report since the lady kept refusing my payment The gentleman on the phone reassured me

Damaged tv stand I ordered a tv stand from roomstogo it was shipped my ups and left at my door for me to set upOnce I opened the box to inspect the parts a couple of the parts were broken and scrapes all overI called the vender to resolve the issue who instructed me to take pictures and send them which I didThey then said they would call me back and scheduled it to be either picked up or inspectedA representative from rooms to go stopped by and said that the item is damaged beyond repair so he would have to put in a ticket then I would have to wait for another callOne week later I received a call stating that they will reahip the product through ups and could not guarantee me that I would be receiving a tv stand that was not damagedNot wanting to go through this process again I decided to ask for a refund the representative assured me that this could me done and said now the case would be sent to a different department and I would have to wait for another call, that was tw

Mattress Warranty Issue I purchased a bedroom suite from Rooms to Go (RTG) several years ago With the bed I also purchased a king mattress and foundation set It proved to be a defective mattress; sinking in the places where my husband and I slept I contacted them and they sent a technician out and he determined that it was defective and to return to the store to obtain another mattress set of equal or lesser value The salesperson at the time encouraged us to upgrade to the next level which was an extra $outside of the store credit Now, the same thing has happened with this mattress I have contacted RTG and spoken with people who all say that because this particular company is no longer in business that any warranty associated with the mattress is invalid they "can't" send someone out to evaluate the mattress or give me any sort of credit to obtain another mattress They have sold me not one, but two defective products and I feel that it is up to them to correct t

Horrible Customer Service and Delivery is even worse I purchased an order worth almost $6,I purchased the furniture almost months before I moved into my home, and even when I was set to move in the furniture was on backordera waiting gameMy order was split into parts, the living room set was delivered and a chair was forgottenSo as of now, I am missing a chair and my daughters bed (but have the dresser) They didn't give a time frame for delivery but insisted that I stay and wait for an all day deliveryI asked if they could call ahead on different occasions, and did they call upon arrival-NOCustomer service is rude, and I got rude back so they put me on a blacklist and refused to come back out to deliverI asked to speak to Corporate and magically there was nobody available but associates and a customer service manager I spoke with the GM at the store and not one time did he even apologize or try to help me solve my issueIt was blame the customer the w

I haven't got the refund from Room to Go I ordered a bedroom set, sofa, and love seat from Room-(RTG) on 1/25/2018, and paid a delivery fee of $plus tax to RTG for delivery which was scheduled on 2/3/On the delivery day, RTG delivery men made damages that included several dents and scratches on my wood floor and wallOn 3/8/2018, RTG representative (Keith Harrison) contacted me, assigned a case number (XXXXXXX) to this incident, and said to refund me the delivery fee instead of fixing the damagesI agreedBut till now I have not received the refundI called his number (that Keith Harrison gave me) several times to see what was going on, no body picked up the phone; I left messages, nobody call me backAs a RTG's customer, I really felt frustrated

Warranty and Room to go fraudulent notes in regards to the repair of my furniture My husband and I purchased the Royal Disney princess bed (in white) three years ago for my daughter's 5th birthdayThe sales rep advised purchasing the warranty since my daughter is young and she could potentially damage the bed setI filed a claim last year in SeptemberA technician came out and took photos and promised that someone would reach out to meNo one ever reached out and some time went by so I called the warranty company in May of this year And I was told that the furniture was repaired according to their technical notes I even called the corporate to file a complaint that the furniture was not repairedEveryone has been rude and placing the blame on my husband and meSomehow it's our fault that their technician falsified the documentsI want my furniture repaired, and I need an apologyIs it because I'm African American femaleSo automatically I'm lying and trying to get over

Long story short terrible experience I don't feel like they care for the customer or stand behind the furniture they sale Truly disappointed If I'm not mistaken they've been to may house or times already since my husband purchased furniture for me as a Christmas gift in and as of today this hasn't been resolved The last visit Feb 18th was from a ROOMS Go tech that took pics and has reported that I the customer am wrong It's a customer preference or wear???? REALLYHow is that when this issue and several other issues were reported the same day the furniture was delivered within 10-mins after the truck left????? Wear??? So the product doesn't hold up for three months oh no months and weeks?????????? WOW?????!!!!!!

ROOMS TO GO IS A SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!look!!!!!!!!!!!!!!!...⇄ WENT TO NEWNAN GA ROOMS TO GO TO GET A NEW MATTRESS,INVESTED $5,THE SALES ASSOCIATE WAS VERY HELPFULHIS NAME IS JAMES BY THE WAY.PROMISED SWIFT,ON TIME DELIVERY.WELL TODAY WE WAITED AND WAITED FOR THE DELIVERY BETWEEN 2-PMFINALLY GOT A CALL THAT OUR DELIVERY DRIVER WAS AT OUR HOUSE AND REPORTED NO ONE WAS HOME,WHICH WAS STRANGE SEEING AS WE WERE HOME ALL DAY WAITING ON THEMALSO SAID THE DRIVER HAD TRIED TO CONTACT BOTH OF OUR PHONES NUMEROUS TIMES WHICH WAS ALSO A LIE!! NO CALLS AT ALL! SO CALLED CUSTOMER SERVICE AND WAITED MIN AND NO RESPONSE.CALLED THE STORE LOCATION AND WAS MET WITH A RUDE EMPLOYEE WHO SENT ME RIGHT BACK TO USELESS CUSTOMER SERVICE.WE WERE LOOKING OVER OUR CONTRACT AND NOTICED THAT WHEN JAMES TOLD US WE HAD DAYS TO TRY OUT OUR MATTRESS HE WAS LYING TO US BECAUSE IN CONTRACT IT SAYS HOURS??? ALS

Driver failed to call before delivery within requested hr window Driver was rude and disrespectful Treated my furniture like trash Left my home a mes 8/ Order # XXXXXXXX Driver failed to call within requested hour call ahead before deliveryTold me he would not wait for me and I had to reschedule I was able to meet him at my home despite the timing Driver was rude, disrespectful, yelled at me, treated my furniture like trash, left my home a mess, told me to get out of his way and that he was doing me a favorI felt unsafe, scared, and insultedWorst customer service / delivery experience I have ever had

POOR CUSTOMER SERVICE AND INCORRECT INFORMATION QUOTED BY AN EMPLOYEE AND THE STORE MANAGER ON 07/06/I CALLED ROOMS TO GO AND SPOKE TO REP IN REGARDS TO MY PAYOUT BALANCESHE QUOTED ME PAYOUT OF $IF PAID BY JULY THE ACCOUNT HOLDER WENT INTO FACILITY TO MAKE PARTIAL PAYMENT OF $TO PUT TOWARDS THE PAYOUT BALANCETHE PAPER WORK HE WAS GIVIN DID NOT REFLECT IS CURRENT PAYMENT NOR SHOWED THE BALANCE AFTER $PAYMENTI CALLED TO SPEAK TO THE STORE MANAGER OLGA, WHO THEN PULLED THE ACCT AND STATED HER EMPLOYEE QUOTED US THE WRONG INFOI ASKED HER WHAT IS BALANCE BEFORE THE $PAYMENT, THE MANAGER STATES SHE DID NOT HAVE ACCESS TO BRING UP SUCH A RECORDAS SHE WENT FURTHER INTO THE ACCT SHE SAW INFORMATION OF THE ORIGINAL QUOTE THAT WAS GIVEN TO US BY PREVIOUS EMPLOYEE AND STATED TO US YES THAT IS THE CORRECT INFORMATION AND ADVISED US TO COME BACK TO THE STORE , WHICH IS A HOUR OF WHERE WE LIVE, SO THAT HE CAN BE PROVIDED A REFUND AND THE BALNACE OF $CAN BE

BOUGHT A BED SET ON APRIAL FOR MY DISABLED TWIN BOYS AND I HAVE YET TO RECEIVE IT I bought a bed set for my disabled twins so that they can have special accommodation on April it was suppose to be here on April they still don't have a bed because every bed they bought out to the house was broke and couldn't be assembled they have been out to the house four timesWhen I tell them I just want my money back they give me the run around now the boys still don't have a bed and they have not returned my money to me either Here is the update rooms to go gave me a inconvenience fee then they took it back because they can't deliver a working non broke bed for my disabled twin boysI spoke with John gat rooms to go Pensacola he is the manager he told me they will refund me my money minus the Smh they are a joke a big jokeMy kids are still without beds and I'm still without my money as of today 6-15-