Rooms To Go

Deliver Status- I have to state that I am very unhappy with the service delivery We were told that our delivery would be here between 2- I took off of work to be here for the furniture I get calls asking me how was my delivery, I informed them that we have not received the furniture 6pm come and not furniture or no call I call the customer service department which was rude! and was informed that the driver route has been changed and the at 6pm he still has more stops to me No one reached out to us to let us know that the driver was late was the main problem I need to be reimbursed for my delivery fee for the HUGE inconvenience! Please contact me by email or XXX-XXX-XXXX

Multiple issue with customer service We ordered our furniture on May which included QN Hi Pro Tranquility BedWith initial delivery, the base was damaged and had to be reorderedHowever, the delivery personnel left the additional pieces to the bed It was a struggle to get the new delivery scheduled with customer service When the new bed was delivered, our floors were scratched and the extra extensions were not installed They indicated we did not need them Again we had to call customer service to report the damage and reschedule another technician to install the extensions The technician came back to the house (alone with no help) and still could not attach the extensions and did not know what they were used for and took the extra boxes with him If my husband had not been there, he would not have been able to lift the bedAlso, customer service was not able to give us any information about the damages to the floor or who we should contact They indcated there was n

Fee to deliver when customer has opted to pick up Recently purchased a furniture set and opted to pick up from their local warehouse to avoid delivery charges Upon looking at receipt, there was a $charge for deliveryWhen I inquired, the fee is assessed for bringing the furniture from their Katy, TX warehouse to their San Antonio, TX warehouse As a consumer, this is a charge that should not be passed along to the consumer specifically as a stand alone charge This is tantamount to "shipping & handling" and you should train your sales associates to specifically inform the consumer of suchThis is completely out of scope as a seller to charge the customer for your logistical feesIf anything, all of your costs should be reflected in the cost of the furnitureIt feels like a bait & switch tactic tat a corporation of this size should not be pulling on their customers

I cancelled a sectional the day after purchase and have been getting the run around about getting refunded on April I went to the Rooms to go on IH in San Antonio to pick out several itemsUpon getting home we decided that we didn't want the sectional we had orderedI called in on April and cancelled the order and was told that in 7-business days both of my credit cards would be refundedI used the Rooms to go card for the purchase and I used my personal credit card for the sales taxAfter days I called in for a status because I still heard nothing and I couldn't get an answer one way or the otherSo here we are April and still nothing days after the fact

I purchased some furniture from this store and when it was delivered it was damagedI called the number and they ordered a new oneWhen they brought the second order it was also, damagedThe delivery person noticed the furniture was damaged and took it backI called the number and they scheduled a new dayThe scheduled day was Wednesday 23, the delivery person called and said he was on the way about 4:I called him back at 4:informed him I was not home and I was on my way thereHe said great I will be thereI waited till 6:pm and still no deliveryI called the number today and they told me they could not delivery the furniture until next Thursday 31stThis is unacceptable and the person on the number was unconcerned with the situation Order_Number: XXXXXXXX

I bought a adjustable mattress 6-15-and a sectional sofaThe mattress base had holes and the mattress has several small holes and large tear over ftlongThe mattress was wrapped at the store in heavy-duty plastic I spoke to the GENERAL MANAGER TED K [redacted] and he accused us of tearing the holes, although the plastic does not have any holes or tearsTED K [redacted] advised me it was a floor sample and was as is As is means as in the store not damaged before it left the store Although no one said anything about "as is "until I talked to MGR TED K [redacted] Salesman Ken H [redacted] told me it was obviously damaged when the boys prepared it for deliveryHe would talk to them and call meHave not heard from himI am a year old women don't have a bed to sleep onThe mattress is in the garage because we noticed the damage and didn't move it upstairs [redacted] Alabaster, Alabama [redacted] Phone [redacted] Email [redacted] @yahoo.com Rooms to Go

Multiple deliveries of item that has been damaged each time upon delivery exchange My boyfriend and I ordered an entertainment console from Rooms to go in Sarasota Florida on 01/05/for $1,and it was delivered to our home on 01/11/When the unit was delivered only two of the three pieces were stained and there were chips in the woodI called customer service to have it exchangedWhen they brought the "new" item the top was still not stained and the slots on the sliding doors did not match up with one other (they were all at different heights)I called to have the item exchanged again and when the new pieces came the doors were stuck and would not slide and two of the three tiers were only stained once againI called the Rooms to go customer service while the techs were there and was placed on hold for awhile while the lady was checking into my accountThe delivery men told us, "that's what happens when you buy things from Mexico, you never know what you are going to

I bought a couch and was supposed to have repair coverage and when I called and told them the couch was peeling I was told they couldn't do anything I purchased a lot of pieces from this store the first one being a reclining seat couch with cupholders, I purchased scotch guard protection and had unlimited leather conditioner, I was told I was protected to anything happening to the leatherA year and half later the couch started to peel, I contacted customer service and was told they couldn't do anything and they do not repair the couchesI ended up throwing away the couch and I went to the store yesterday looking for a dining room table and told them why I wasn't to fond of their "protection plan" as the salesman tried to add that to the dining setI explained to him what had happened and showed him the pictures, he went to explain that they are still replacing those couches for other clients over years old and they were supposed to replace it or fix itI asked if he can do s

Rooms to Go failed to deliver product on the dates promised I purchased a sofa on the Rooms To Go website on 3/5/My payment cleared my bank on 3/7/I was promised delivery on 3/20/(Tuesday)On the delivery date, I received a call stating that the driver would not be able to deliver the sofa due to a death in his family, (as if he was the only driver for the entire company), but I was promised that the sofa would be delivered the following day (Wednesday)Then, (the same day) my daughter received a call from Rooms To Go Customer Service stating that the sofa would not be delivered until the following ThursdayBy this time, I was fed up with the delays and called Rooms To Go Customer Service to request a cancellation of the order and a complete refund of the purchase priceI was promised that my bank account would be refunded the entire purchase price on Friday (3/23/2018)Then, today (Thursday and after business hours), I received a call from Rooms To Go Customer

Recliner chair exchanged times same problem delivery person even tried and said wow it don't close until you stand and kick it in hard Set back a rocker recliner times salesmen delivery men all said this been an issue they seen it happen beforeDelivery men tried and said wow is real hard to close you have to stand up and kick it close Called main office only suggestion sept a new delivery comes in let's schedule a date after this and see if the new chairs are better Called the store well it just a sales talk I feel sorry for you whatever I can doI asked what are my options come in and pick a new set outI explained this is the only set we were interested inSo if the new chair that is being delivered in sept has a similar problem I would like the set picked up and credit us fully he replied go to a different rooms to go in Jacksonville miles from home they have a bigger show room is this the correct answer How about crediting us for the chair and let's try matchi

The delivery workers damaged my wall and it still has not been repaired On August 20, my husband and I had couches delivered to our new homeThe Rooms To Go delivery men were moving the sectional couch upstairs and they hit the column on our stairwell very hardThe wall was severely damaged (chunks of plaster fell out)Keep in mind, our house is BRAND NEWThe delivery men acknowledged that they were responsible for the damage, and asked that my husband and I give them an opportunity to have their repair man come out to fix itWe said this was fineA repair man named Carlos called and left me a message about fixing the wallWe corresponded back and forth, and finally he came out to fix the wall on August 31st (hours later than the agreed upon time)I spoke to him, and he stated that he worked for Rooms To Go (he was wearing a Rooms To Go shirt), and his job was to fix damages caused by delivery menCarlos ended up not finishing the wall that dayHe said the damage wa

I keep receiving damaged furniture from the storeCustomer service is rude and does not care about customers It's been a month since I made a payment to rooms to go and I do not have all of my furnitureTwice I have received damaged furniture, trash has been left outside my apartment by their delivery agents and I can't seem to get much help from the storeI am tired of dealing with this business especially since they have already been paid and I am still hanging around waiting on some good furniture to be deliveredI have expressed my frustrations to both my sales agent and customer service manager but at the end of the day I'm still sitting here without furnitureThis is insaneThey do not care about customers whatsoeverI regret walking into their store to make a purchase

Delivery driver hit hanging entryway light with piece of furnitureSmashed glass light shadeCompany refuses to pay for damage On 12/31/we purchased a bedroom set for my daughter from the Raleigh, NC Rooms To Go store Our sales person was Kathy LThe delivery team came on 1/13/to deliver the bedroom setAs one of the crew members brought in a piece of furniture he raised it above his head and hit the hanging entryway light inside of my homeThe glass shade that covers the light bulbs was shattered and now only half remainsHe then told me that he was checking a box off on his hand held computer that said there were damages on delivery and that someone from Rooms To Go would call me within the next few daysA week later and no one had calledSo I called the customer service number and they said that they would push the claim again and that I'd hear something within a weekAnother week went by and I had still not heard from themI called again on 2/4/and they said

I ordered a bedroom set from rooms to go, The bedroom set was on back order for two months I was given a delivery date and time of 10- 2pm I did not reciev furniture between 10-2pm, I received and email on Saturday cueing my delivery time to 2-6pm I received a call from rooms to go at 3:45pm explaining that my furniture would be delivered from - I called the company at 7pm explaining I did not receive my furniture The customer service rep gave me an stated a delivery time of 5- 9pm Still know delivery at 8:45pm I called customer service for Rooms to go and stated that the furniture should arrive sometime tonight It is now 9:15pm and I sit;; do not have my bedroom set I waited all day on Saturday Product_Or_Service: Rooms to go bedroom set Order_Number: XXXXXXXXi Account_Number: XXXXXXXXi

Rooms To Go sold me a leather sectional made of poor-quality "leather" It has begun to peel RTG will not stand behind their product On 1/2/2012, I purchased a new leather sectional from RoomsToGo in Austin,TX (Store 2202) Order No: XXXXXXX, product sku:XXXXXXXP The total cost was $1,after sales tax and delivery $of this balance was paid via debit card and the rest was financed through my RoomsToGo credit account The sectional was delivered and placed in a room in which it would receive VERY minimal usage We prefer to spend our time in the family room instead - on a different, previously-purchased RoomsToGo sectional In the spring of 2016, we decided to move the leather sectional to the family room where it would now receive normal, daily use By the fall of 2017, I began to notice that the leather surface of the couch was "cracking" - revealing a light-colored fabric underneath Within 3-months, the cracking began to turn into PEELING and, over the cour

Purchased bedroom set from Rooms to Go via lay-away; company delivered the wrong bedroom set and now refuses to piitems or refund my money Paid $7,for a bedroom set and Rooms-company delivered (6/11) the wrong itemsSo my husband and I went to the (Mesquite) store location to resolve the matter and the store manager was very rude and became belligerent to my husband and I when we explained that this is not the items we purchased and put into lay-away Additionally they charged us for other items that were initially free with the purchase of bedroom setCertainly this is a form of deceptive trade practices (bait and switch)I contacted corporate headquarters and they gave me the phone number of the regional manager and I called him on 6/and he has yet to return any of my callsThe mattress delivered is lesser quality and does not offer therapeutic relief and is now causing me physical pain due to the firmness of the mattress The corporate headquarters r

We ordered bedroom setsWe called to cancel before delivery and they want to charge us a restocking fee On 7/26/we called Rooms To Go to cancel our orderWe were told we can cancel, but will be charged a restocking fee of $ We want our full deposit returned to us in the amount of $ Our order numbers are Order Number: XXXXXXXI & XXXXXXXI Deliveries scheduled for 7/27/and 08/22/ If delivery has not been made, we should not be charged a restocking feeWe called twice and asked to speak with a manager or supervisor and were told the first time, " Manager is busy" and the 2nd time, " His answer will not be different from mine"Trey said he will have someone call us

BOUGHT A kING BED ON WWW.ROOMSTOGO.COM ONLINE, THE BED CAME WITH DEFECT CALLED TO CUSTOMER SEVICE WAITING WEEKS AND STILL NO RETURNI WANT RETURN Billing Payment Type: VISA Checkout $ VISA ending in [redacted] Shipping [redacted] Way [redacted] ,FL XXXXX XXX-XXX-XXXX Purchase Date: July 3, 2:41:PM Order Detail Information Vendor Delivered Items - Order Number: XXXXXXXXi These items are shipped directly by the vendor and take - business days for delivery Item QTY Price Total Melina Cream King Upholstered Bed Ships direct from vendorAllow 7-business days for delivery XXXXXXXX 1x $ = $ Subtotal $ Shipping FREE Tax $ Total: $ I bought this king bed and came with left arms, instead one left and one rightI called the rooms to go customer service and they told me that they are sending an e-mail to the company that is the responsible for the bedBut doent metter the company for

2nd mattress issue I have had with the companyBoth mattresses I purchased became defective in 1yr of purchasingNeed money backmnger not callin So I am an avid Rooms to Go customerI have purchased most of furniture with the company and have never had issuesSo I decided to purchase my mattress from them to give the company the businessUnfortunately the mattress that I originally picked slumped only a few months after I purchased itI weigh so I know its not meI called and accepted the switch to a different brand mattress (had to pay the difference of course and shipping (about $300), months later I start to get back pain from this mattress (never had back pain before) so I call and they offer an exchange but I could not afford to spend more on this mattress since they dint have something comparable that was not a hybrid that cost the sameso I kept itNow a full year later I threw out my lower back on this mattress by sleeping weird (ie not on my back the entire

Two defective mattress and two lies about mattress price I was so excited when this store opened but we have had nothing but trouble with themWe bought a mattress a couple years ago and it ended up being defectiveThe store gave us partial credit for a new mattressWe went shopping for a new mattress and our salesperson was an older womanShe knew about the defective mattress and even helped us get the actual amount of credit we had to use toward a new mattressShe showed us a nice mattress and told us it was on saleWe went back a couple days later to purchase that mattress and she seemed very confused while checking us outWe looked at the reciept and she charged us full price for the mattressMy husband was furious and tried to ask for clarification from the salespersonShe was unable to answer and sent us to Jim the store manaagerHe told us that it was under warranty and we did not qualify for the sales price Fast forward to Saturday when we received our mattress