Rooms To Go

Company has not fulfilled their obligation to deliver and set up purchased items Order date: 10/30/via telephone Order number: XXXXXXX Salesperson: Tyler A.(XXXXXX) Payment: $11/1/17(cash) I was trying to order furniture to be delivered to an assisted living facility for my mother Timing was critical as I wanted her to show up to a furnished apartment, after her discharge from the hospital I wanted to place the order online and pay with a credit card but I could not select a specific delivery date, so I called a store near the assisted living facility I was told that I could not pay over the phone with a credit card but that someone would have to go to the store in person and pay for the purchaseI gave Tyler the list of the items that I had chosen over the phone and he was going to check stock and get back to me When he called back there were a few items that were not in stock He suggested that they could send a temporary bed frame out until the one that ma

1) parts missing from new bed when delivered 2) did not haul off old bed as promised purchased bed model Darby on 7/14/2018, order # XXXXXXX at store [redacted] from sales Amin M The sales order is clearly marked "PLEASE REMOVE OLD MATRESS" - at delivery, the driver said it was his decision to remove it or not - he did not I called customer service times (7/25/ and 7/26) - nothing has been done Also, a part was missing (foot end bracket for adjustable base) - driver reported this (he says) but I never received it

Rooms To Go said I was suppose to Follow a certain rule for payingAlthough it wasn't written in the contract I went to the Rooms To Go furniture store and I purchased a queen size mattressThe purchase amount in total including the delivery charge was $with a down payment of approximately $I chose to pay off this amount in days or three monthsThe amount every month was supposed to be taken out of my account or automated withdrawal of the amount of $and it was deducted from my account of the first of every monthIncluding the final payment in the third monthWhen the third month came or August only $was taken out of my accountI thought maybe it was just them breaking the last payment down because I thought they were to withdraw all of the final payment out of my account in the third monthI decided to call in September or this month which as well as this month $was taken out of my accountSo I called rooms to go and the sales manager ov

I bought a couch and have had several problems and technicians out three times Couch is not even a year old, this is unacceptable My name is [redacted] and my phone number is XXX-XXX-XXXX I bought my very first couch from Rooms To Go in Clermont It's a gray power recliner and power headrest I have had three technicians out...one is supposed to come again this Saturday and have had the couch completely replaced On 11/I was YELLED at by a customer service representative, Jasmine I have filed a complaint with the Rooms To Go website without any reply I had problems with the power recliner immediately upon delivery and a technician came out Months later, the recliner issue happened again and stitching was loose so technician came out and tried to fix stitching and used a NAVY thread on gray exiting stitching At that point they decided to exchange the couch I got a new couch last month and the power headrest will not work and my time frame for a technician is th

Received damaged merchandise on 11/13/ Placed online order 11/02/Received on 11/One back leg was damaged and immediately contacted online customer serviceWas told it was being transferred to Special Orders departmentIt is now 12/01/and we have made attempts to contact to find out statusHave not heard from the Special Orders Dept and are continuously being told that it was sent to the special orders dept to be reviewed and we should be contacted to be advised of the next steps

Store won't refund my money for a discontinued couch and love seat that has broken over times since purchase in July They issued me a credit of total purchase amount of and But I can only use this "credit" towards the purchase of something new there at their location I went to see what I would like to replace it with and there is nothing else they have that I like and that is comfortable I asked that they come pick up the couch and love seat and credit my account by these amounts As I financed this purchase through them They stated I have days to use the credit in store only So they are trying to force me to buy something I don't want or like but can't issue me a refund for my broken couch and loveseat If it weren't broken and if they had something else I liked this wouldn't be an issueit isn't like I am just trying to get a refund for no good reason my couch is broke they can't replace it due to it being discontinued I should be credited

Poor quality product at a premium price & poor customer service We're extremely unhappy with the poor craftsmanship of our just over year old set as well as the customer service we've encountered this morningThe attached cushions on the couch are ripping away from the back and the throw pillows are unraveling at the seamsCustomer service rep told us nothing can be done and that we're pretty much just out $2,and then hung up on meThey have failed to deliver the customer service and quality of product that was promised at the time of purchase

Last July I bought a Key West model bedroom set in Rooms to Go at Okeechobee Blvd, West Palm Beach, FL The set consists of a queen bed, two night tables and a chestThe bed has a mattress that can be lifted with a remote control and a conventional mattress on top of itThe delivery took place a few days after the purchase and the staff put together the set in a defective manner, so that the side boards of the bed are released from the head and foot board without any reasonOur repeated phone calls resulted that a team of customer service was presented to try to solve the problem, but without successThis nightmare is that no matter what movements occur on the bed, it is dismantled spontaneously at the slightest contact and the foot board falls apart by itself, without even touching itIs for this reason that we need to use an inflatable mattress while we need to keep paying the monthly payments for a defective productOur demand is that we want to change the bed for another one of the same kind, but that will be armed in a professional wayThe mattress with the remote control separates the upper mattress far away from the head board leaving a large separation between the two of them, so anything that is in that spot falls to the floorWe don't want that mattress anymore

We purchased a bedroom set and dining setThey delivered the furniture damagedAfter going back and forth, they said they would give us a refund On July 25th the showed up with damaged furniture and made us keep itWhen it was time to replace the furniture they showed up again with damaged furniture I spoke with James and Debra who assured me that I would receive a full refund up to hours after they picked up the returned furnitureNow it's days later and they are giving me the run around instead of my moneyThis is very unprofessional and unacceptableNo one should have to deal with this kind of service

I purchased a sofa from Rooms To GoIt Is months old and have fallen apart-$trash/cheap material-ripping- AWFUL FURNITURE DON'T BUY FROM RTG I purchased a brown sofa from RTG in April with Warranty- Problem Date Purchase Date Model Number Order Number Account Number Payment Method

I'm on my fourth mattress that I have picked out due to mattress defectsI have asked for a refund and I'm told that they will not refund I'm on my fourth mattress from Rooms To GoAll of them have had defects in themI called and they are sending out someone next week to look at this mattress and the I will have to choose another oneI asked for a refund due to all the problems that I'm having with their mattresses and I was told that they don't give refundsThe only time you will receive a refund is within hours of when you ordered the merchandiseThey don't deliver within hoursThen you will have to choose another mattress that is the same price or higherI don't want to give them anymore moneyI was told last night that it is up to the manager of the store to ok the refund and then they tell me that customer services is the one to give the refundsI don't want to pick mattress number with themI'm hoping you can please help resolve this issueAnd I strongly r

Merchandise was delivered after business hours of pm CST This company gives a hour window for delivery and NEVER shows up during this timeThey come close to the time of closingMy kids are in the bed at pm CST and this company called me after business hours to delivery a product that I have been waiting on ALL dayThey called me earlier around 10am asking if I would like an earlier delivery window, saying the driver would be at my home around noonThey call me back within an hour and tell me that the delivery truck was down and that I would have my delivery time between 3-7pm CST7pm comes, no calls or anything regarding the deliveryI contact customer service they inform me that the driver just got his truck up and running and that there are deliveries prior to minesShe informs me that the delivery would be between 10-11pmAccording to their website, the latest for a delivery is pmThis company shows up at my house 10:while my kids are sleeping (beca

With having my delivery date and time changed multiple timesAfter a month I was unable to receive a complete order on my bedroom and living room set I ordered a bedroom suite September 13thMy delivery date was set for September 27th, but because the chest was on back order I was told I would not receive it until October 10thAfter asking for a refund I was told it could take up to weeks and was given a $credit to not cancel my orderLast week on October 5th I went in and purchased a living room suiteMy delivery date was set for October 9thThe living room set came before the bedroom set, but the wrong piece was sent for the cocktail table which I'm now having to wait onToday on the 10th my bedroom set was scheduled to come between 1-PMAround 2:00PM I got a call that the driver was running behind and my time was changed 5-8PMMy order arrived after 8:also having the wrong parts

Furniture delivered broken Separate occasionsWill not take back broken furniture or refund my moneyhave been a customer for years had to wait over a month for this bunkbed set,it was the same part of the main structure broken on both setsthe employees said they could not set it up it would be a safety hazard the employee called rooms to go and they told him and us they had to issue a rtc code and come pick it up at a later date so we could be refunded properly,then they called and said they wouldn't refund my money or take it backand they couldn't tell me when they would be able to resolve the situation in any wayvery rude and hung up when I requested to speak to a supervisormeanwhile my year old granddaughter is still sleeping on the floor after a month of dealing patiently with these rude peoplepaid plus for delivery and set up on a broken bunkbed we can useI am an year customer with no complaints until now

Personal were rude, rough w/merchandise, did not speak w/consumer, only spoke to each other in foreign language and knowingly damaged product Delivery of product on 03/22/that had been backordered for weeks originally ordered on 03/06/with [redacted] Sku#'s XXXXXXXX and XXXXXXXX Total amt pd $Delivery personnel did not speak at all to me as the consumer, they only spoke to each other during the delivery in Spanish (I don't speak Spanish), they were extremely rough with the merchandise often forcing it through entry ways instead of looking for other ways it could have been rearranged to fit through more appropriately without abusive handlingUpon set up I did notice the two speaking in their native language about the merchandise when attempting to hook the two pieces together, searching their pockets asking each other questions and finally proceeding to hook the pieces togetherThe two never mentioned a problem to me the consumerSoon after their departure I sat

Delivery truck does not know what to deliever I ordered on safa on 03/07/Delivery was due on 03/17/Delivery truck came but they do not know what to deliver so they asked me to recognise the item from so many in the truckI could not find what I have ordered and said no as per truck driverI called the customer service and after long discussion she told me someone from the store if going to call or delivery may happen again today laterbut no one calledI called again after hours and person dumping all the blame to me asking me to exactly describe and kept saying you don't know what yu have orderedThey reached out store only to find out that sales person has a off day and I have to wait next dayNo one from store tried to talk and customer service was adamantI talked to the manager at customer service and same questions and answersVery rude and no sympathy for wrong doingNow I am on their mercy to call me back and wait for deliveryNo attempt to accept the

I purchased a leather living room set from the store and a year later it began peelingi called they said sorry they couldn't help The leather recliner set that I purchased started peeling entirely right after a year that I purchased itWhen I called rooms to go they said sorry you are out of your warranty period which is disappointing because I spent $on these sofas that only lasted a yearRecently my half brother saw my sofas and informed me that he bought the same sofas and had the same exact problemHe told me that there was a recall on the sofas due to the know peeling issueThe only difference was He purchased his living room set at Ashleys Furniture and they gave him a full refund for the recalled sofasAt this point I called Rooms to go again hoping since it was recalled due to a know issue they would do what is right and give me a full refund so I can get sofas that last longer than a yearThey made me email proof of the peeling at " [redacted] @ROOMSTOGO.COM" and cr

The furniture I got was manufactured wrong and I am having trouble getting this problem taken care of I ordered a set of furniture with a sleeper sofa(order:XXXXXXXI)The sleeper was put together wrong, it is upside down and unusable.Some came out to check it and they told me I could get another setI picked out a different set and they came to deliver itThe couch was halfway in my apartment when they decided they didn't want to finishThey got on the phone with the company and they told me to I would have to pick ANOTHER set.The movers pretty much tossed the original furniture back in my apartment and left.I called the costumer service department right after they left and they aren't offering me many options to fix this problemThey not want to charge me for any other adjustments

Offer you special rates to get you to purchase but the contracts don't match the terms offered by the sales people, took months to get correct items On 8/31/I made a Purchase for $invoice number XXXXXXXX, same day of purchase I paid rooms to go $towards my purchase, the rest has been finance with acceptance now, since purchased I have been making the monthly paymentsThe company uses unethical business practices to bait and switch the terms, they also sent me damgage goods three consecutives times, and at one point I didn't even have my merchandise yet I was still paying for itI believe the company needs to train their employees better as our sales person Guillermo Hused deceiving terms when explaining the options of paymentI wish to be contacted by the company as soon as possible and by someone capable of finding a resolution for me, Acceptance Now and rooms to go have numerous complaints regarding their tacticsThis is an absolute atrocity and a complete

Ordered a custom headboard which was delivered to the wrong address by UPS, now they cannot find it and until they do I cannot reorder it I ordered a custom headboard on 1/19/and was told it would be delivered in appox weeksAbout 1/weeks later I received a delivery notification from UPS, but no headboardUPS would not give us any info they told us to contact Rooms to Go Rooms to go told us it was delivered to the wrong address in OH - I live in FLThen Rooms to Go customer service rep, Luyo told me it was in Jacksonville, and is somewhere in the UPS center and no one can find it I asked it I could have another sent and cancel that, they said no the vendor will not do thatSo they expect me to wait until it is foundI contacted the the person who sold it to me, Tammie Mtoday, 2/24/16, she contacted Luyo and Luyo told me she will try to know something by noon todayShe once again stated that the vendor has had this problem before and ended up with two headboards d