Rooms To Go

I feel like the sales rep lied and misrepresented the products I went to place an order on the Internet it was very confusing and when I communicated with the rep he told me one thing with one price and guiding me to pick this particular item I didn't pick the item he suggested which was not the original item I wanted but he told me he could just switch the headboard and everything else would be the same after about an hour and a half of doing so I placed the order and it ended up being $more than what he originally said it would be And then called the Internet service line to ask for help but they told me they could not do anything I also spoke to the sales rep online and he explained to me there was nothing he could do in that he could apologize and cancel the order and that's it

On October 31st, we had bought/delivered a Sofa and chairs, we paid extra for StainmasterSInce then there has been nothing but issues We bought a Sofa and chairs in October of It was delivered October 31st, We paid extra to have Stainmaster applied to the furniture as it was a light color and we wanted it to be covered in case of any stainsIn November the chair had lost all cushioning in the arm and so we called Rooms to Go and they came out to investigate, they ended up replacing the chairNot a month later the cushions on the back of the couch began loosing all of their cushion, the seat cushions began piling and there was two stains on the couch that would not come out with Rooms to Go special cleaner, that they advertise takes out everything, not to mention the stainmaster that was guaranteedYet again I called Rooms to Go, they sent out someone to supposedly clean the couch, he stated that the stainmaster was a rip off and that the stains probably would

Rooms-has not delivered my furniture and their product is coming apart I order nearly $of furniture from the store to be delivered on December 23, As of this day I still do not have all of my furnitureFirst they brought the wrong end tables, forgot the dresser, delivered a broken drawer, and failed to deliver the dining setDelivery #they brought the kitchen set with a broken chairDelivery #to fix it they stood me upI went to the store twiceThe manager said he would sen me a replacement drawerHe did notDelivery #they brought the right end tables but not the chairDelivery #they stood me upThis is the worse experience I have ever had with a vendorI lose thousands of dollar in time everyday I take off work sitting at homeI don't trust them anymore and need help to fix the problemThe sofa I ordered has so many itchy strings coming through the fabric that I can not sit on itIt nearly breaks me outRooms To Go does not care about the custo

Brakets for sectional promised but not assembled at homeAsked delivery agent to take back furniture; he refusedPromised accent pillows not deliver I purchased a new sectional set and two swivel chairs from Rooms To Go on 9/22/at Store #with Belinda Sarne order number XXXXXXX Belinda was a great sales associated who helped me get what I wanted I have three issues that occurred days later: I scheduled delivery to be on Sept 26th My furniture did come during this time but without the promised brackets that would keep the sectional together During my visit on Sept 22nd to the store, Belinda showed me the brackets that she ensured me would come with my sectional after consulting the employee who set up the furniture and the manager who took care of that aspectThe manager of that section also spoke to me and allowed me to take a picture of the brackets to show to my friend When my friend called me to let me know that there were no brackets that came with the

I purchased a table over a month ago through rooms to goAfter different deliveries it is still sitting unassembled on my floor I purchased the Benton Espresso piece counter table, model #XXXXXXXP from Rooms To Go January 27, 2016; order #XXXXXXXXI to Autumn Creek Dr, Knoxville, TN, The initial delivery took place February 6thThe table top and chairs were delivered fine but upon assembly the delivery guy told me the pedestal piece upon which the table rests was damaged and they would have to send someone out with this pieceThe table top and chairs were left and eveything else was removedThe second delivery took place 2/13/Upon delivery the guy asked "where's the rest of your table?"He was dispatched with table legs that attach to the storage pedestal pieceHe then told me, yet again, someone else will have to come back with this piece, and he left the legs in a boxI called and spoke with at least different representatives and one supervisor to expres

Missing Stopper on chair, and chair leg broken On Feb 20, I made a store purchase of about $worth of furniture and it was delivered March 12thOnce I realized that the stopper was missing on the bottom of one of the chair legs I emailed Rooms To Go customer service, and never got a responseTwo weeks later I went into the store where I made my purchase to see if they could replace the stopper and was told I needed to go to Home Depot and purchase another oneAn I explained to them after spending that amount of money with you the last thing I should have to do is purchase something else to fix what I had just boughtLater on the same day I got a call from customer service asking how was everything going with the furniture, and I explained to them about the stopperThey said that they would send one out and I never got itOn yesterday (May 9) my year old daughter was sitting in a different chair and the leg (wooden) broke inches from the bottom I called and they o

I purchased a couch and had delivered found it was damagedtook weeks for replacement, it too was damagedanother days for a 3rd delviery Orginially purchased SKU XXXXXXXX for $pd &for force field protection and for delivery order #XXXXXXXX from store #on 7/17/from mark figueroa(XXXXXX) had to tip delivery to remove old couches to porch on same floor, which I was told they move as long as on same floor called and was advised up to the drivers on 7/20/called to advise couch was damaged in places, was told delivery days outi did have to reschedl as I was called out of town and waited another week, 8/11/was date...almost a month later! driver called me outside to show the replacement was also damagedI called and spoke with a woman at that store and was told we would get a 3rd replacement and they would refund the delivery fee today, 8/16/days after refusal of 2nd damaged sofa I received a call saying not unitl 8/

Dry-Rotted Furniture My name is [redacted] ***I have been a customer of Rooms to go for Eleven Years (11) I have paid cash my purchasesI was advised by my sister and cousin about the hideous quality of Rooms to go FurnitureI decided to purchase the furniture anyway I'm very disappointed with the quality of you'll merchandise I purchased this living set in My husband explained to me to pick out something with good quality so that it can last for years to comeMe and my husband lives in the house by ourselvesWe rarely have company in our homeFor the price of that furniture and it is dry rotted (Pealing) and starting to deteriorateI have relative's that purchased Leather Furniture from other Company's and they have had they furniture for Twenty to Twenty Five years and they furniture is not pealing or dry rotted and they also have children living at home and extremely more company then we can ever dream of I'm gone to write the Revdex.com, The Today'

Purchased a Tamara Gray Queen Upholstered bed head boardItem was not correct for bed orderedAttempted to return item but was informed that store has only a hr time limit for returns and store refused to accept item backI feel return policy is unreasonable since it does not allow customer an acceptable time frame to be able to return item to store or onlineMost stores have a more liberal return policy especially during a holiday season time period

Spent a lot of money with RTG Outlet and wasn't offered the option for warranty fixes now the only furniture I have is a bed frame months later Two Star Wars twin beds, one of them the circle broke and hit my son in the headBoth beds are gone now, no warranty repair offeredThe sectional sofa broke down in months and has also been junked nowOnly thing remaining from original purchase is king bed frame! Spoke with BB and have explained issues several times to "manager in the office" that won't give name to me and no one cares

Two delivery attempts and furniture was damaged both times Now told have to wait yet another week I paid for the new furniture, including delivery fee on 7/16/ Delivery was scheduled for 7/ Two pieces of the furniture were damaged on delivery I explained that this was the second time it happened (had to file a Revdex.com complaint last year to get it resolved for the same reason) and they rescheduled delivery for 8/ I asked them to open the boxes before delivery to check for damage The items came wrapped in blankets because they "Checked" for damage There was a hole in the back of the dresser approximately x inches in diameter There is no way they could have missed that when checking for damage They are now telling me I have to wait yet another week for another attempted delivery I am not satisfied with this and have asked for a refund they refused

Worst customer service ever Won't take responsibility for labeling furniture in correctlyWon't offer any remedy for redemptionHorrible response Purchased knowing I had to rent a moving truck to deliver my furniture to my houseVerified all SKU numbers, colors, descriptions were correct and no apparent damage notable Upon unpackaging found that although labeled correctly with what I purchased color was wrongTheir customer service will take no responsibility, will not offer any suggestions for shipping to me, will not acept any options that I offeredWill not have any corporate management return my callHorrible experience and now left with thousands of dollars worth of furniture that doesn't match

Order date 3/9/with furniture still not delivered properly and still have not received refund of money owed to me Order date 3/9/store messed up my deliveryAll furniture was scheduled to be delivered 3/16/Only bed frame and dresser delivered on this dateAnother delivery scheduled with remaining items scheduled for 3/19/again order screwed upAnother delivery date scheduled for 3/28/again order screwed upAnother delivery date scheduled for 3/31/At this time rooms to go owes me over $1,for items not acceptedNo time frame for my refund or even explanation of amount owedRefuse to give me written documentation on my refund amount and how they came up with itOn 3/29/Store manager refused to even pull up my accountStating I need to tell them what the problem was before she was willing to pull up my accountI stated please pull up my account first because it would be easierManager again stated no tell me what is wrong firstI also ordered a

Purchased two sleeper sofasPaid with my credit cardSalesperson MrPaul G.ships my goods to Aruba instead of TrinidadPaid $1, On 03/12/I purchased sleeper sofas colour Taupe with Silver force field protection Model #s XXXXXXXP, XXXXXXXX, XXXXXXXX at Rooms To Go WOakland Park Blvd, Oakland Park fl.,Tel# XXX XXX XXXX My salesperson MrPaul Gwas very busy at the time of this sale, actually managing two separate prospective customersI paid with my visa credit card and requested my goods be shipped to Trinidad West IndiesTo date I have not received the goods for which I had paid Salesperson Mr Gshipped my goods off to Aruba instead of Trinidad as there was a customer from Aruba in the store as well as myself at the time of purchaseThere was an in store mix up of the facts regarding the shipments I had requested that my goods be sent to my freight forwarders at Miami, Seapack Inc [redacted] NW 17th St., Doral, FloridaUpon receipt of my bill

Purchased Mattress with year warrantyTried to exchange/return one month after purchase; due to saggingAn inspector was sent to measure mattress but the store indicated it did not meet specification on returnLast week, store inspector on the second visit reported measurements and the store agreed mattress now meets specifications for a returnThe store wants to take $from full credit as a warranty feeThis is unfair to charge warranty fee to return a product already under warranty Product_Or_Service: Mattress Order_Number: XXXXXXX

Furniture ordered in August has failed to be delivered without damage for months and separate attempts I purchased a living room set from Rooms to Go in mid August including the warranty on all pieces The furniture has come in damaged or incomplete times now over a span of months Delivery attempt dates are 8/23/18, 9/1/18, 9/7/18, 9/21/18, and 10/4/ I have taken time off from work for each instance and Rooms to Go has failed to fulfill the contract by delivering undamaged furniture I have multiple pictures of the damage Rooms to go customer service has failed to rectify this situation and provide the service contracted They are very difficult to deal with and have been unable to make this situation right I have now lost days of work for this issue

living room sofa sectional I bought a sofa sectional at Rooms to Go on January and was not delivered until February I really liked the size of the furniture color and look, but around 4-months later I started noticing feathers poking out and pking us from nearly all of the seating cushions along with feathers escaping the upper pillow cushionWe didn't give it to much thought and we dealt with it but it's worse now people visit us and we are embarrased that they also get pked also and have commented I have researched this issue and I know we are not the only ones with this issue with this same productWe spent too much money on this sectional for this to happen, I would expect this lack of quality from a liquidator not Rooms to Go We thought we were buying a quaity product since it was part of the Cindy Crawford collection they spoke so highly of before we bought it, most would think that it would be better quality than thisWe have since contacted their

I purchased a Canopy Bed and Nightstands on October 12, and given a December 11th delivery dateRooms To Go never called to confirm the delivery date or timeI called the store and Customer Service times and finally got a confirmed delivery timeThat is when the nightmare began The Delivery Team that delivered the bed on December 11th were very professional, brought the pieces in my house in the box and took time and were very careful in assembling the pieces The headboard had a Manufacturers Defect and had to be replaced The furniture smelled brand new! The Delivery Man put the Canopy in the garage and explained that he was leaving it sealed in the box so that it would not get dirtyCustomer Service scheduled a replacement in days for Friday I was the last stop on their route, it was rainy that dayOne Delivery man came in to see the situation and take out the defected headboard that was leaning against the wall The other Delivery Man got the headboard out of the truck and I watched him place it on the wet concrete in the streetHe was struggling to handle the headboard He carried the headboard with the fabric side pressed up against his wet, sweaty shirtThe fabric was stained and smelled like a wet, sweaty workerThen that same man goes in the garage, opens the fabric canopy in the garage, takes it out of the box and drags it across the garage floor because it was too heavyWhen he finally gets it in my room, the other Delivery Man tries to put the button in the middle, but said it is defective, ripped the material trying and handed me the button and said they would have to send out another one They put the torn, dirty stained canopy on the bed and leftI called Customer Service and spoke to a rude representative that insulted me I called back and spoke to Ayanna, she was so rude I asked for a Supervisor, she transferred the call, which conveniently dropped I called back and began to explain the situation and Ayanna said, "I just talked to you, you don't have to say it again." Once again I asked to be transferred to a Supervisor The Supervisor set up an exchange for the headboard for December 27th and said she would have to check on the fabric canopy Monday Morning I called the Rooms to Go Corporate Office and spoke to Ricardo, who was very nice and he is trying to schedule the headboard exchange for December 19thHowever, they cannot replace the canopy until January 2ndI am waiting for a confirmation of delivery date and time, however I am now prepared and know what to expect This has been a horrible, ridiculous unnecessary nightmareIf the delivery man would have simply brought the headboard and the canopy in the house in the box and taken the time to carefully handle the canopy, this would not have happenedAs of this moment, I have a dirty, stained smelly headboard with a torn ripped filthy canopy an the button is lying on the dresserRooms To Go just opened a gigantic new store miles from here and they spend an enormous amount of money on marketing and advertisingMaybe they should redirect some of that marketing money into training the Delivery People how to properly handle the furniture and train Customer Service Representative to respect the customer and realize, we do have other choices where to shop for furnitureUnfortunately, I chose to shop at Rooms To Go

Exchanged defective product and charge delivery again On 3/21/I purchase a sofa and love set for my fatherAfter a few weeks he had an inspector from Rooms to Go come outThe two pieces were sinking and getting deformedHe then contacted customer service and they agreed to exchange to two piecesHe then went to the local store in Lakeland and chose a different model and I paid the differenceHowever they charge me delivery again, even though they had to come out and pick the defective productI do not feel that I should have to pay for delivery again when the initial product was defective and they had to go pick them upYour assistance in this matter is greatly appreciated

Numerous issues with delivered product, several failed attempts by Rooms to Go to repair/fix issuesFixes attempted even after cancel of service date Numerous issues with delivered product, several failed attempts by Rooms to Go to repair/fix issuesFixes attempted even after cancel of service date change Initial purchase 11-27-15, Defective delivery of merchandise made early DecemberKids bunk bed combo dresser all in oneNumerous defects in finish of wood on bed frame and structure Defective dresser drawers...Only one replacement drawer received Rooms to GO rep told me I would have to find other drawers myself through UPS Two separate failed attempts to repairOver all nightmare experience with company Last contact made in January