Rooms To Go

Deceiving customers on what they actually will get and no clear signs of additional chargesPoor customer service at store,corporate after purchase Not willing to stand for there product and willing to fix issueDeceiving customers by showing in there showroom what you will getBut ones you receive it that it's not what you will getThey show bunky board in all there bedsBut it's up to the salesman to tell you that they are extraThey are not includedYet it's not posted anywhere and not even in there adds They where willing to sell me the pieces and when I told them that they should have been included in the purchase since they are displayed and have no additional price listed next to them either on their add or anywhere listedWhen I called the corporate office to see if I could get a resolution it was just more of the same I'm sorry I'll sell them to you but their not included it's the sales man's job to tell you about them but wait they didn'tReally don't understand

BAD CUSTOMER SERVICE WITH BAD MERCHANDISE AND REFUSE TO CANCEL MY ORDER TELLING ME I HAVE TO KEEP AND PAY FULL AMOUNT OR WILL TAKE ME TO COURT ROOMS TO GO= WORST CUSTOMERS SERVICE ITS THEIR WAY OR THE HIGHWAY I bought a bed night stand and mattress last Sunday It was close to $for deliveryI was told if wanted to pick up would be available by next Wednesday or later if I wantedI don't have a truck so had to wait until Friday for someone to pick it up for me, I got home in the evening and noticed foot board is damaged so I called, after almost minutes on hold I was able to explain, they said will send someone the following week to to pick up the damaged item but I would have to go back to their warehouse and pick up the new piece even though the original was damaged and they were already coming out to my home I asked to have it send to the store closed to me but they said no.I was upset but I needed the bed cause I had gotten rid of my bed alreadyI told them I would g

Went to store in Raleigh Nc and purchased furniture worth over 8000& but was mislead and when delivery came it was missing items and stuff was damaged worst decision made

Rooms to go declined to fix the expensive sofa We bought expensive furniture package which included sofa's and multiple other furniture items from Rooms To Go in Jan We filed warranty claim in December for one of the sofa cushion having issue R2G rep visited and took necessary pictures and mentioned he will arrange someone of fix the issue weeks passed and no response from R2G, when called week ago asking for status I was told lame excuse of its regular usage issue and nothing will be doneThis is unacceptable for expensive furniture I requested to speak to manager or escalate to higher up, they just ignored and no one bothered to call back DUAL RECLINING SOFA WALNUT/XXXX XXXXXXXX Looking forward for resolution

Delayed shipping and wrong product The end of March I called and ordered the guard rails for my kids bunk bed When my mom went to pick up order it was a different color and the incorrect part I tried to get in touch with Lynn Tand he never returned my calls Finally, another person from the store contacted me and I explained what I was looking forIt was scheduled to be delivered in April, then they changed it to May, then they scheduled it for June and when the delivery guy showed up he brought the step guard rails I specifically asked for the guard rails for the top bunk to prevent my kids from rolling off Now, they say they can't get it and I feel like it's just them being lazy and not wanting to deal with the issue I just want my rails to my kids bed!

Outstanding issues with product delivery We have purchased living room set, California King bedroom set and dining room set from Rooms to go store on April Delivery was scheduled on April 9, Two pieces of living room were scheduled on April 28, (coffee table and second side table) Order number is XXXXXXX, cost of products purchased is $and it was paid in full using my credit card on April 6, We assumed all the products will be delivered as promised by sales rep Clint Wrong size bedframe was delivered (King instead of Cal King) on April 6, 2018, Wrong lamps were included in bed room set and dresser was damaged during installationThis whole set was returned to store after several discussions back and forthThe sales rep completely misled me by selling a wrong size bed and they charged for return shippingSeveral calls to customer care and the store to get this sorted Dining table and chairs were delivered on April 9, Chairs had to

Could NOT get furniture delivered and because I ordered online; no on at Rooms To Go caredAT ALL I was schedule for 1:- 5:p.mdelivery I got a call mid-day saying THEIR truck broke down and I was being put on "standby" Hours later after calling them back; I was told my new delivery time frame would be 6:- 10:p.m They didn't make that either The next day they called and promised that they'd deliver one day the next week at my convenience No one called back I called them and after speaking to several departments, was told it would be more days before they could reschedule delivery

I ordered three items from this storeTwo were delivered broken and one was the wrong item all togetherI want the items picked up and a refund On 1/14/18, I purchased four items from the Rooms to Go store in Alpharetta, GAOne of the items I was able to take with me, the other three had to be deliveredDelivery was supposed to be 1/I was contacted that my delivery had to be rescheduled the next dayThe next day the remaining three items were delivered Two were broken (a floor lamp with a cracked shade and a mirror with dings and nicks all over the wood) and the third item was a black table lamp, not the gold swirl lamp I orderedWhen I tried to refuse delivery, the delivery man told me that I had to take the items but that customer service would call me to schedule a pick upI called customer service later that afternoon and explained my issueThe woman was rude and told me to call the store where I bought itI called the store, explained I wanted the items picked up

Laminate is splitting, and bubbling on dresser drawers, and face of dresser Order # XXXXXXX

Lack of customer service to purchase product I have visited this location twice in one week attempting to purchase a leather sectional that has been sitting on the show room floorEach time that I have entered into the store, I was not greeted and I could not get assistance from a sales repToday I returned to find the sectional still available and I was going to attempt to purchase it with my rooms to go account I just openedAgain not help and when I asked a sales rep for help, she refused and tried to push me off on another rep because she was "keying in a sale"I called the manager to discuss this issue and was left on hold for a whileHe then came to the line and let me know that he was helping a customer with a sale but he stopped what he was doing to see what I wanted because I threaten to call corporate office? My problem is with the clearance center delivery is only within miles from the storeBecause this is the only clearance center is within range of my home, I

discontinue price and exchange mattress I was told by salesperson I would get the sale price as the mattress was being discontinued, instead of paying $I would get it for $ also, was inform, if I purchase mattress and decided its not what I want , I could exchange it Once I received mattress it was not as comfortable as the one on the show room floor I have called the store, left several messages for salesperson and manager to call meI have even when out to the store to discuss the matter, was unable to talk with manager, saleperson was on vacation

Exchanging merchandise should not cost $additional dollars and take a week and half to be delivered I was unaware my son's bed transitioned to a full size bed so I ordered a twin sized mattress set from the company The day it was delivered (9/2/16) I contacted the online department to exchange it I was told I was going to be contacted in hours but I had to call them on Wednesday (9/7/16) I contacted a store in San Antonio, TX to see if they had the item in stock and they said yes I asked if I could personally exchange the mattress set Then I was told you can not pick up items, they have to be delivered and they are delivered from Houston San Antonio is a big city and furniture is not stored in San Antonio Sounds fishy to me, sounds like you just want to charge me additional money I already had to pay $the first time Now I have to pay an additional #dollars And on top of that I have to wait a week and a half until it gets delivered This will be my las

RTG delivered a product that was in fact different from the one that I was sold I was sold a horribly cheap sectional from this location several years ago that tore to pieces and because of that (and the lawsuit that other customers have taken out against RTG), they decided to provide me with a partial credit to come back and spend with THEMI was not given any other optionsTherefore, I went into the store on December 5, and spoke to a sales rep by the name of EarlWe discussed several sectionals, and I took pictures to send to my significant otherI told Earl that I would think about the products and come back the next dayI returned and Earl was there and we went back to several products (including the one that I purchased)The feature that caused me to choose the sectional that I choose had three reclinersOne in the middle and two on the endThe two on the end included electric motorized buttons that allowed you to have the sectional extend to a certain lengthMy

damaged dressers and now the bed has brokenWe have not been able to enjoy the furniture that we bought, not finances, BOUGHT outright We bought our furniture before easter, it was delivered with several little dings but we overlooked thatThen the dresser began to peel and then just bustedNow our bed is also bustedNot fair

We ordered a mattress only to be given a very cheap oneWe were then told we can contact the customer who received ours and exchange it on our own We ordered a $mattress only to be delivered a $mattressTurns out our mattress was delivered to someone else and we received theirs, We were told we could contact that customer and "switch them out on our own" This is not up to any health code as the mattresses were removed from their protective plastic from the delivery peopleWe will not accept a mattress from a strangers bedroomNor will we go and get it from them

It took deliveries and I am still without brand new, satisfactory furnitureBroken, defective, or used furniture delivered each time I am writing regarding two separate orders that my husband and I placed, order # XXXXXXXX and #XXXXXXXXiWe are absolutely disgusted and appalled by the lack of quality workmanship in the furniture and the lack of customer service regarding the delivery and product issues On 5/20/16, we ordered two loveseats, one sofa, side tables, coffee table, and lamps, totaling $(Order # XXXXXXXX)On 5/28, the items were deliveredOne loveseat did not recline, the sofa had loose/missing stitches, and side table had misaligned legsI had to call and get an exchange arranged and miss more time at workOn 6/07, the defective items were exchangedThis time, the sofa and loveseat were both cut during deliveryYet again, I had to call and arrange an exchangeOn 6/15, the items were exchanged again, only to have the loveseats in not new c

Purchased furniture on 12/10/Furniture was delivered 12/28/damaged1/11/delivered again damaged and 1/18/damaged once again On 12/21/my furniture was delivered and I noticed in the front of the dresser on a piece of glass there were carvings in the glass from what I assume were from the knifes used to open the boxes the pieces came inside ofThere are a total of carvings in the glass across the front of the dresser I called to report the damage and have it replaced or fixedI was told that a new dresser would be sent on 1/11/ On 1/11/I was not called prior by anyone to let me know they would be on their wayLuckily I was home to open the door for the delivery manSadly once again the new furniture that was to be swapped was damaged even more than what I had in my roomThe glass was completely broken and the cracks were webbedMy original Furniture was left at my home and I was told I would get a call to have this replaced once againI did not get a

Force field fabric protection and rooms to go not honoring their warranty they sold per policy procedures On 4/20/I purchased a sectional from rooms to go order # XXXXXXXX from LisaIn the amount of 1,for the couch and was explained and demonstrated on the benefits of Force field fabric protection which included a month warrantyFrom food and beverage stains, which the amount for this product was $which I purchased with the couch for the warranty and added benefit it was suppose to have offered the couch for protection from stainsOn 10/9/I called customer service to report a stain after trying to remove stain with cleaner provide with the sectional and warrantyI was unsuccessful in removing the stain and rooms to go advised me a certified rooms to go technician would come out and attempt to remove the stains that I was unsuccessful at doingAfter the technician showed up and tried his luck and was unsuccessfulHe recommended a professional steam clean s

I ordered furniture from Rooms to Go The furniture was defectiveI was told I would get a full refund Rooms to Go still owes me $ I bought furniture from Rooms to Go on 10/6/ On the date of purchase I paid $on my personal Visa card, as required, for sales tax and delivery The purchase price was financed on my Synchrony Rooms to Go cardAfter delivery problems and quality problems, all items were finally returned on 12/9/ On the same day, I was told I would be receiving a full refund on everything including sales tax and delivery fees On 12/15/2017, Rooms to Go refunded $to my personal Visa card On 12/20/2017, Rooms to Go refunded $to my personal Visa card On 1/2/2018, I contacted Rooms to Go and was told they would look into why I had not been refunded the $back onto my personal Visa that was still owed I was told I would receive a call back On 1/5/2018, after not receiving a call back, I contacted Rooms to Go again to ask abo

I purchased a sofa/chairs with fabric protection/warranty The protection did not work, and Rooms To Go refuses to honor the warranty I purchased a sofa and two chairs from Rooms To Go on November 8, I spilled some wine on the sofa and the "cleaner" in the bottle they gave me did not remove the stains Rooms To Go sent out a technician and he told me he could not clean it or replace the slip covers, per the warranty I have made several phone complaints to their store (XXX)XXX-XXXX and to their corporate offices at Hwy East, Seffner, Flto no avail Today, sent a certified letter to the corporate offices in Florida telling them I was paying my account in full, minus the $for the fabric protection/warranty I paid my account in full by phone payment today in the amount of $ I am requesting Rooms To Go to adjust my account in the amount of $for the NO GOOD WARRANTY