Rooms To Go

I returned damaged merchandise back in March and after months I still haven't received a full refund from Rooms to Go On March 13, I made a purchase at Rooms to Go with sales person Luis Dorson, with order number XXXXXXX for the total amount of $1,of which I financed $1,with Tidewater Finance Company and I paid $cash to complete the purchaseAfter two deliveries of broken furniture I decided to cancel the order and ask for a refundAfter a trip to the store they told me that they did not issue refunds at the store, that I would have to wait for corporate to send me check for the refund of the cash I had given themAfter a month I received a Rooms to Go check# XXXXXXXXX dated 4/13/for $60.72, later that month after a call to complain I received another check# XXXXXXXXX dated 4/17/for $Then I waited several weeks for the final check with the remaining balance to arrive and it never happenedEver since I have made several calls and I

Original contract specified RTG would deliver new matress/box springs, and take away old, provided not stained It/they were not; pictures showedthis RTG requested pictures be taken after they lazily would not pick up matress/box springs, to which I complied Still, they refused to pick them up!

Rooms to Go damaged my hardwood floors during delivery.I followed their process,submitted repair quotes from licensed contractors-they will not pay I am submitting my escalation for the failure of R2G to pay for the repair to my property after R2G delivery damaged my hardwood flooring I have spent over $10k with R2G in the past months and most recently paid in full for the purchase of and delivery of; two leather sofas, two end tables, two lamps, and a coffee table The delivery driver opened the coffee table box while it was standing up against my wall vslaying it flat the floor Upon opening the coffee table, one of the metal legs (very large & heavy) fell out of the box and created such a loud crash, that my wife and my family who were all in another room came rushing in There was Styrofoam everywhere and by the time we got there, the young man had already picked up the leg and told us what had happened (The box with the other leg, cross rail, and top were still prop

A chest arrived damaged 6/10/ The chest was delivered damaged on 6/10/Also on May 18,The delivery guys left trash in the street with my order information as well as tracked mud on my carpetsI made a complaint but was told I needed to send in more pictures The following is a text that I sent by rooms to go:RE: ORDER XXXXXXXX [redacted] Mrs [redacted] , I am forwarding the pictures to the delivery manager and to get with driverthey have business days from the day that I notify them on a claim if you do not hear from the driver in business days starting Monday, please notify me and I will have one of my claims representatives take over your claimplease have a happy and healthy memorial day From: [redacted] @vzwpix.com mailto: [redacted] @vzwpix.com Sent: Friday, May 27, XXXX X:XX PM To: [redacted] < [redacted] @RoomsToGo.com> Subject: ORDER XXXXXXXX [redacted]

I purchased one bunk loft set from the display floor for $on sale on 7/19/and was given something different On 7/19/I purchased a living room set, bedroom set for myself and a bunk/loft set for my kids, all cashEverything was delivered at different times based on availabilityMy living room and bed set was delivered on 9/6/and that was the only delivery that wasn't a nightmare for the most part since the only issue was one of my nightstands being damaged so they said they would send the replacement on 9/18/along with my end tables and coffee table since they wouldn't be available until that dateI was ok with that however on 9/18, I was only given the replacement nightstand and end tableNo one called to notify me that all of my items wouldn't be available until the end of November causing me to take off for work basically for nothingI ultimately told them to just give me my money back for the tables that was a part of my living room purchase and they agree

Three delivery drivers brought two night stands and a dresser, mirror and headboard to my homeOne night stand was placed to the left of my bed and the deliver person was messing with the stand for a lengthy amount of time and I asked what the issue was and he stated he could not get the nightstand drawer on track, he left and came back with the second nightstand which he place to the right of my bed were the blood stains were foundHe explained he would place the other nightstand in the position where I wanted it, but it is broken and will be replaced When the representative called I explained as I was looking over the other drawers in the dresser and nightstand to make sure they all worked I noticed blood on my itemsMyself and the three delivery people were the only ones in the room so the blood came from them and it was on the wall where the delivery guy placed the broken stand so I know it had to be him

I purchased a sofa from the store April have had three sofas delivered to my home and I still do not have the right sofa Purchased a sofa in April and it was damaged when delivered.Another sofa was delivered and was also damaged along with having a dye stainWent into showroom to select another sofa and the one delivered was the wrong colorI was asked to re-order the sofa again and when the last sofa was delivered two week ago the driver indicated his instructions were to replace only one piece of the sofaI have attempted to reach the manager at the store, Mark with no return callsI spoke with the customer service at corporate office and they apologize but said they could only give me $and could not return without a return fee

Delivery failed to move and set up furniture damaged weatherstripping on door, customer service awful Delivery people moved new couch in moved old couch, took in new chair removed wrapping went outside, after a few minutes of waiting (I am disabled vet) wondered we they went, looked outside they were goneCalled them within minutes and informed them the chair had not been set up and other chair not moved,additionally weatherstripping had been damaged on doorafter long pause delivery person said they could not come back, I insisted they return and they said they were not coming backCalled customer service at 12:told them the problem was told a supervisor would call meAt 2:received a call from customer service asking me how delivery went ! Obviously no clue about complaintAfter discussing problem was offered $Asked to speak to a manager, was told someone would call back.at 4: someone finally called back, in the meantime had to get someone in neighborhood to mov

I purchased a complete bedroom set of furniture from rooms to go onlineThe furniture came with a manufacturer defect warranty for one yearI reported an issue with the dresser having a finish that came off on items that were placed on it.( the incident occured when I left a leatherbound padfolio sitting on the dresser for a few weeksWhen I removed it the surface of the dresser had transfered to the padfolio and came off with it.) I reported to incident to rooms to go and they sent someone out to inspect itThe guy said they didn't have the furniture anymore so it couldn't simply be replaced and they don't do repairs on surfaces because the finishing process can't be duplicated in the fieldHe put in his notes that the item looked like a "burn" which VOIDS the manufacturer warrantyThe damage was very clearly not a burnI reported a second occurance of the issue when the same type of damage happened yet againThis time I left a set of 5lb weights on the dresser for a few days

The company offer me a credit for inferior product they sold me if you years backWhen I went to redeem my credit the store screwed up with my paymen I purchased a leather sofa if you years back pea I purchased a leather sofa if you years back peeledWhen I can't acted the company and sent pictures they offered a partial credit towards a new couchWe paid over $for a product they new was inferior and they offered partial creditWhen I picked out my new furniture they told me what the difference was and I paid it in cashA few days later I received several phone calls for the store manager stating his employee made a mistake and he would like me to pay for it in the amount of approximately $I called and spoke with Jeff the manager and he stated that he had already canceled my order because I had not called him back quick enough to discuss his employees mistakeHe said I would not get my furniture unless I paid him an additional $approximately

Different days of delivery for partial delivery item plus the compensation for inconvenience I am writing this on behave of my elderly mother of On February 16, she decide to go shopping for living room furniture and went to rooms to go with my youngest sister which doesn't speak English fluently They speak with sales lady Kiesha Gwhich took care of them on purchasing these items but mom picked out a living room table that apparently wasn't in stock a Black/Black nickel table which needed to be placed on a special orderMy sister and mom were going to walk away but the sales lady was kind of pushy and started the paper work on a purchase that wasn't even complete now my mom has to wait till March for this table to be in stock in order to get the whole purchase deliveredNo problem, so far my mom was agreeing in this long delivery date...So ok my mom waits a whole month without furnitureNow comes the delivery date 3/21/the delivery guy comes in without the

Issue with Mattress Was advised mattress was under warranty and later told it was not under warranty Purchased a mattress in and was advised that mattress had a year warranty A couple of years later the mattress started sinking in the middle, I called customer service and someone came to my home, looked at the mattress and I received an approval for a replacement I went to the store, picked out a new mattress and it was delivered to my home (I believe I paid the delivery fee and any difference for the mattress I selected) Was told that the new mattress had a year warranty and if anything were to happen to the new mattress I should call customer service and they would arrange for me to have a replacement A couple years go by and the same issue occurs I call and someone comes to my home and I select a new mattressthis time I pay a $deductible and deliveryAgain, I am told that this new mattress came with a year warranty and if anything were to happen

Anti-Semitism in America I hope you will take this matter seriously and will hear us by taking nessessary measures as a company about the service you provide to the customerInitially, for the first time, I got wrong piece deliveredI had to wait for a long timeThen for the second time, the piece was damaged, and left it, and I had to wait for a long timeThen finally today for the third time the piece was delivered damaged againRefused to take the other damaged pieceThe two drivers have provided very bad service treatmentWhen the truck stopped by it sounds very loud and parked by wrong home almost three aheadOne of the drivers came out and laughed very sorcasticallyMy Mother who is a senior and asked to park by home they did not pay attention to herEverything was recorded on cameraThey brough piece legs on the groundMy Mother told them not to throw since we paid for thatThey did continue laughing sorcasticallyThey started to carry a box from two homes away to

I am VERY unsatisfied with the customer service that I received throughout the delivery process I had the worst experience with Rooms to Go! I bought furniture from them over a week ago and delivery was scheduled for yesterday from 1-pmI left work at 12ish to meet them at my house because they would not give me an estimate or timetable as to when they would arriveWell, needless to say I waited around and no one ever showed upWell, about 4:almost 5pm they call and say that they are running behind and that they were changing the time frame to anytime between and 7pm and that they would call me when they were on their wayI hang up and then proceed to call customer service where I was placed on hold and after ten minutes on hold they disconnect the callI proceeded to call them back again and I proceed to tell the lady on the phone that I was not happy about this at all because I took off work to meet them and they weren't even courteous enough to call and tell me this ea

They are the WORST, I will not buy on this crazy store ANYMORE. I bought a fireplace since early November 2018, more than 4 months waiting for this part and still I have not received the replacement part because I got all broken, they have a really POOR management and customer service is so BAD. Bye bye RTG.

SOFA-LOVESEAT ARMREST WITH FACTORY DEFECT ORDER#XXXXXXX LOVE SEAT # XXXXXXXX PURCHASE DATE 03/12/2016-DELIVERY DATE 05/17/ ARMREST HAS A FACTORY DEFECT,ROOMS TO GO SENT SOMEBODY 02/10/TO FIX THE PROBLEM ON THE SOFA,THE PERSON DID A HORRIBLE JOB BY PUTTING IN A PIECE OF SPONGE THAT MADE THE PROBLEM WORST.ROOMS TO GO HAS BEEN CONTACTED,SENT PICS.OF THE JOB DOME;BUT THEY KEEP IGNORING US

Woodlands Store-Wrong product deliveredOnly gave me credit for bedroom suit refused to pick up the mattress and frame Manager very rude This is for The Woodlands Store Bedroom suit ordered in November and not delivered until mid December It was the wrong furniture and I tried to get the delivery men to stop the delivery but they forced their way into my home and one of them held open the door while the others delivered the furniture I called the salesman while they were still here and he said he would come out during his lunch, which he did He told me that it was in my house and I was going to have to keep it as it was the companies policy of "NO REFUNDS or EXCHANGES" I told him it was not what I selected and he told me it was my fault as I look at too many and that confused him The manager refused to talk to me on the phone so I went to the store and waited until he would finally talk to me He was VERY Rude and got in my face When I refused to leave the store unt

damage to my front yard On 4/21/I received my delivery from Rooms to Go between 11a-1130aThere were two delivery guys involvedThe delivery guy who was driving came and rang the doorbell and spoke with my husband, firstHe requested a water hose to clean off our drivewayMy husband called me and I also spoke with the delivery guyHe then advised me there was mud on the driveway that he put there when he ran on our grassI went outside to see the damage I was highly upsetI called the 800# (XXX-XXX-XXXX) and s/w Laura to start my claimSHe advised my claim number was XXXXXXXX and someone would contact me in week 4/27/I called back and s/w EdgarHe advised he would email claims for a status update 4/30/@910a - I called again and s/w: Jalissa and was advised she would give them till 5/1/to call me 4/30/- I received a callback requesting photos on the damage to be emailed to [redacted] @seids.comI emailed photos to her 5/3/- She (Zenobia W.)

The balance is NOT correctThe purchase total was $1,and I paid $to the store directly on 8/12/ When I received my bill I noticed the amount is not correctI have contacted the store numerous times and they do not want to fix this billing issue

The majority of pieces of furniture were damagedI ordered a nightstand to be delivered with the damaged pieces, and was charged a delivery fee Orders XXXXXXXXex and XXXXXXXXex have been the latest problemThey could not coordinate the delivery dates and after numerous instructions for access information could not even get that straightI bought $7,worth of furniture, and the majority was damagedThe delivery people were in a hurry, and I believe did a lot of the damageMy husband accepted the delivery, and I wish I was there because I would have refused itI would have purchased elsewhereThis is our vacation home, our lifelong dream, and dealing with this company turned it into a nightmare!!! The salespeople at the store were wonderful, but trying to deal with the customer service number was unrealWe tried to talk with supervisors, and they were never availableWe also tried to get an adjustment for a delivery fee, and were told they don't do thatI have been