Rooms To Go

A piece of the bed broke a technician came took pictures and base on his statement they denied the claim
A piece of the bead broke, a technician from Room to go came and look at the bed, he could not fix it so he took some pictures an on 9/14/they call us to tell us that there is nothing that they can do to fix it and that I need to take it with the extended warranty companyThis extended warranty was sold by RTG at the store when I bought the bed
The extended warranty company got a copy of the report from the technician and base on his statement they say that the damage is not cover
I tried to talked with a customer service representative (different ones) but they just not care and don't want to listen to what I have to say, they keep saying that I need to contact the Extended Warranty people but they already made a decision base on the RTG technician statement even without looking at the pictures that the technician took
I was told by Jennifer one of the customer c

Horrible customer service, and horrible furniture
I don't even know where to beginR2G has got to be the worst company on the planetThis whole process has been a nightmareAfter being warned by multiple people to avoid R2G, I went against my better judgment and purchaced a Cindy Crawford sectional totalling $4,including delivery and the bs "forcefield protection" that they basically force you to buyI was told that the sectional was 100% leather, yet it began peelingThe sectional was hardly ever used (no children or pets) and was conditioned regularlyThere is absolutely no excuse for a couch that new and expensive to be falling apartI was told by different sales associates that I was the second person to come in that week with an issue with that sectional, and that they are well aware of the issue with their leather products and are taking care of the issues as they receive themI was told they would rectify the situation by letting me pick out new furniture equal

My name is ** *** my fiancé ( *** *** and I recently purchased a queen size bed with drawers underneathWe had to wait weeks for our bed to arriveUpon arrival and when the delivery persons installed the bed , they had brought the incorrect base for the bedThey left the bed as is with the mattresses about inches from the ceilingWe have had to sleep on the floor for the past few weeks waiting for the correct baseThe correct base was delivered a few days ago and still seems a little unevenI spoke with the store manager at the I10- UTSA Blvd store and mentioned all the problems that we incurredI told him that Angela our sales person never once followed up with us and WE were the ones having to call in every week to check on the status of our bedThe store manager said that the new bed was eventually delivered and would waive the delivery charge...REALLY???? This was an error on Rooms To Go's behalf and we were made to wait and sleep on the floor and we were never

We are not satisfied with a bedroom set purchased from Rooms to Go
My husband and I purchased a bedroom set from Rooms to Go in October We spent over $2, It was a gift to our son for a graduation gift from college The footboard split and broke close to a year after the purchase Rooms to Go was very gracious and came and replaced it Now in February of the headboard has split My son has not abused the furniture and has always slept on the bed and kept it inside with temperature control I emailed Rooms to Go February 22, and received a response that the bed is out of its one year warranty I understand that, but feel tha furniture should not fall apart after a couple of years I had hoped Rooms to Go would stand behind the quality of their furniture
Thanks,
*** ***

The manager is very nasty and talk to me badly because I did want the dirty items that was deliveredI have photos of what I paid for and what was delivered
I went nuts at the end of may to exchange my queen mattress because is was damaged so the Warrenty took care of it but they didn't have what I bought originally so I paid more and extra for a kingthen I financed the king size head boards and nightstand all in black so I took photos and sent them to my dad and husband so they will know what's coming but on Wednesday may all my items was damage so I took photos of it went in the office and talk to the manager damion and he was supposed to fix it but instead he was talking to me in a array of words Andy in a disrespectful wayso I told him I don't want none of this and that he had lied he has the men deliver broken furniture to me and he knew it instead of fixing it he made it worstnow he doesn't want to give me my money and what's worst I have proof of what happened

NEVER EVER DO BUSINESS WITH ROOMS TO GO! I ordered over $4k worth of furniture from them at least weeks in advance before my move in dayI waited ALL DAY but the drivers did not show up until 8pmIT ONLY GOT WORSE FROM THERE
My TV console, coffee table, and end table are all DAMAGEDI ordered a full size bed room set for my son and the bed had a DEFECT and they couldn't even put it all togetherI tried asking the delivery guy what was wrong with it, but he couldn't explain it to me because he could barely speak EnglishI called customer service the next day, and they stated that they can't replace my order until weeks from nowI went to my son's room the next day to arrange some boxes and STEPPED ON A SCREW! The person who attempted to put the bed together left screw all over the floorMy son has to suffer and sleep on the floor because of the incompetence of the people that work for this companyCustomer service didn't care about the inconvenience that they causedI called the local store and received no help or consolation from anyoneThe managers don't careTHIS COMPANY DOES NOT CARE FOR THEIR CUSTOMERS AFTER THEY TAKE YOUR MONEY
Local store manager hung up on me, and the customer service representatives and managers hung on me as wellI was not raising my voice or yelling but I was frustrated with all the issues and the lack of help from anyoneI posted a comment on their Facebook account and got a reply to reach out to them through email, which I didSomeone called me and offered absolutely no solutionReceived a call from their "customer service"She was as rude and as unapologetic as everyone else that I spoke withI did not raised my voice or even yellI simply stated my frustration and how ridiculous the situation wasThis person had no solution to offer and simply repeated the same excusesThey said if I can't wait then I can just cancel my orderin the endthis customer service person HUNG UP ON MEYou people are a JOKE!
I am absolutely disgusted by this company and will not EVER recommend them to anyone

This is the THIRD failed delivery Attempt and I still do NOT have what I paid for!!!
I am writing to express my extreme dissatisfaction with my recent purchaseToday markes the 3rd failed delivery of my furniture, and I stress failed because I still do NOT have what I paid forI am extremely disappointed which is more so the reason I am taking time out of my day to notify your corporate officeI felt it best to share my negative experience with you directly before I share it with others (which I do plan to do)Up until the delivery of my furniture I had such a pleasant experience with the sales representative and its sad that the rest of the service has NOT been up to the same standardEach and every time that I have to be home and alter my daily life to be available for these delivery crews is inconvenient to me the customer seeing as to how I still today do not have a complete setAlso, the fact that each delivery is weeks apart is another issue that I have because no one ha

Company is not standing by warranty/guaranteeSectional has fabric pulling apart and springs breaking but they say it is not mfgdefect
Purchase made on March 9, In January of called customer service because fabric was tearing away from couch, springs were breaking and bottom cover was ripping awayRTG sent their own repair person out who took pictures and made a reportWhen they called us back they said that the RTG repair person said this was not manufacturer defect and that they would not be standing by their warranty

I'm in shock at the service I received by this companyI've been lied to for them to make a sale and now that I've paid can't get any help
I just recently purchased my first home and I don't have any decent furnitureMonday,February 15th, I took my family to rooms to go to buy someWe found what we wanted (order#XXXXXXXX) and inquired about the purchaseOur salesman told us delivery would be 149.99$We needed the furniture to move into our house before March 1st, in order to keep from paying mortgage and rent, so we asked about the ship dateOur salesman stated that it takes 7-days and at the most days, so we agreed to purchase the furnitureHe said that his computer wouldn't give him a date but he'd call the following day with the exact dateThe next day he never calledMy girlfriend ended up calling him times the following day unsuccessfully trying to get a delivery dateThe next day a guy named Jeff calls and says the delivery date is March 14th, a month after

We purchased a curio hutch in August of and shortly after we received it the light no longer worked We were assured it would be fixed since it was obviously defective We were told after repeated phone calls the same thing that the Vendor had it on back order We cannot understand why they cannot order the needed light from a different vendor We the consumer have to wait for months for something that they could get some where else We need our brand new hutch to work like a brand new hutch since that is what we paid for Please assist us in getting what we paid for and see if you can help us get this light assembly Our order number is XXXXXXX

The wrong bed frame and they can not call when they can not arrive as schedule time
I order on 8/18/a (2) twin bunkie boards and twin bed frameThe sales (Ashley) person put in full for the bed frame and twin bunkie so when the came and they set up a full bed frame with twin bunkie boards on (8/23/18)then left them and we had to call customer service and get it fixedWe are then told that they would come out on 9/4/between 1-pm to fix the issuesWe waited and no callI called the customer service at 5:04pm and was on hold and they finally return the call at 5:33pmI talked to the manager there (Patricia) and was informed that the driver had issues and would not deliver today and that multiple attempts were made to both numbers on file which we never got a phone callPatricia then tells me she will contact the manger at the store and they will call meI called the store my self and talked to Julianne Carter the manager and he told me he can not do anything until the

bought close to $13,in furniture in one roundPaid cashThey have not finished delivering and get the run around from sales person and manager
Need to deliver!!

ordered a part they cashed my check over two weeks agocalled several times
ordered a part they cashed my check over two weeks agocalled several timesall I am told is that there is not tracking information as of yet and that it could take up to days I find it to be completely ridiculous in this day and age to have such poor customer service This part is to get a power chair working again for my elderly parents who for months now have had to use their recliner in only the down position Please help

RoomsToGo has been harassing us by phone to sell a warrantyWe have said "NO" three times, asked them to stop calling twice and they continue to call
On 8/12/at 10:01AM we received more calls from RoomsToGo regarding their warrantyThe call began about two weeks agoThey did not leave a message just asked us to call back and other times sat on the voicemail until it hung up on themWe have called back three times and spoken with a representativeEach time they have been told that we will not be buying a warrantyCall #and #we asked that they stop calling usWe were assured that our numbers would be removed from their systemAfter receiving another call this morning, I spoke with a supervisor and am again told that our number has been placed on a block listHowever, during that call I was told that it had not be noted on our account, told that I had not spoken to anyone in their department, and blamed for returning a call to the number they used and getting the wrong pe

I bought dining set on October/they delivered in several weeks, base of table was scratched badlyThey exchanged in weeks with badly damage
I bought dining set on October/they delivered in several weeks, base of table was scratched badly.I called to customer service they said that in 2-weeks I will receive new base of tablein weeks I called them cause did not receive anything.After my call they delivered base and set it up with class topwhen they left I started to move my table and find out that the base of table badly damagedI called to customer service 11/and they scheduled Evaluator to come on 12/The guy who did eval said that it cannot be fixed and I HAVE to call to customer service AGAIN!!!! I called and they scheduled my new base delivery on 12/I am paying for this table since October and I still not able to use this table !!!

mattress cover zipper is broke, so I cant secure the mattress properly, in order for the warranty NOT to be voided, I got my furniture delivered today
I just moved to this state, picked a random furniture store to buy my furniture and I have had problems ever since, I dont trust these people one bit, been told thing, when I first bought the furniture, being told others after and its getting old, I have warranty on ALL my furniture and was explained on how to not get my warranty VOIDED, so im following orders, one of the things is the bed, I had to purchase a mattress cover from them, WHICH I DID, I had to have it on the mattress the whole time, well, its kinda of hard to do with the zipper broke, I dont trust they will do the right thing and not void my warranty, even though I REFUSE to use my bed until my new mattress cover comes in, I am even going to go to Dallas after I file this complaint, its that bad, its a way to not replace my bed if something was to ever happen, so here i

I purchase a bedroom & living room set from roomstogo on 1-20- I ending up financing the purchase I was told they cant finance the sales taxes & delivery chargesI had to pay via cash or credit card upfront for the sales taxes & delivery fees before anything is done I paid the taxes & separate delivery charges b/c they said each room is a separate delivery feeOther places they let you finances the sales tax & delivery fees, but I guess roomtogo policy they donot, I was told We agreed to have my stuff delivered on 1-25-they said the delivery time will be from 8am-10pmon 1-25- Even though you are paying for delivery, you have to be there all day & night literally, they said there is no 4-6hr window I setup delivery for 1-25- They put the bedroom set in my apt, but the living room would not fit in my upstairs apt I have a front door & another door from my garageThey damage both my doors trying to get it to go throughMy doors are dented, paint go

Couch that is less than months old is broken Support beams split in the middle and on one end
While sitting on my couch the middle support leg collapsed as well as the left side front leg When I lifted up the couch the entire support board was split and there was no support board for the middle When the repair man came he stated he could fix it but after looking closely he decided he would send pictures in because of the damage When I heard back from the customer service rep he informed me that the broken legs and boards would not be covered by the warranty He kept referencing the dust cover being removed, the dust cover was removed but that should have nothing to do with the boards breaking He stated that they could not replace the couch because they didn't know what happened to it "after delivery" I explained to him this couch was not cheap and I had only had it months There is no way it should already be like this When you actually look at the boards and how

Rooms to Go refused to give me any information on someone within there company to fix my sofa that broke because it is not under warranty any longer
Sofa (Cindy Crawford) recliner brokePurchased years agoThe back of the sofa just broke off and will not stay up nowI just wanted to try and get it fixed, but they are not helping in giving me someone to do this because warranty out nowI paid in full for this set and it has not lasted as long I thought that it wouldIt is just my husband and IWe are retired, thought this would last longer than it did

Rooms To Go lied to us, on multiple occasions, and now won't issue full refund
In February of we purchased several pieces of furniture from Rooms to Go, located at INTERSTATE 45, Oak Ridge North, TX
I was very upfront with the sales woman, specifically telling her about a bad situation we had had with a Durablend couch from Ashley Furniture I told her that I did not want any blended furniture She assured me that both couches I purchased that day were fabric
I also told the woman that I wanted a warranty on the couch in case anything were to happen with it, again based on my bad experiences with Ashely Furniture I was told they had a warranty that would cover the couch for four years, so I added that on to my purchase
Later, I was told that one of my couches would be delayed in the delivery due to having to 'treat' the couch When I inquired with Rooms to Go directly as to what it was being treated with, I learned that I hadn't actually been sold a warr