Rooms To Go

Ordered slipcover with payment 1/20/It is 7/17/and still no slipcover
Ordered slipcover on 1/20/and paid RTG $for sameOn 2/6/17, RTG call rep said check was received an order place with vender on 2/2/will ship in 30-daysCalled again 3/14/after receiving wrong color slipcover and was told they would check to see if we could take slipcover to Destin FL store who would then return on their truckThey promised to call right backOn 3/they called back and said to take the slipcover to the Destin FL store to be r put on truck and returnedWe did that that afternoonOn 4/12, still no replacement slipcoverI called again on 5/1/and talked to Julianna who said that she sent an email to the parts departmentShe indicated that she would call back 5/or 5/She called back and said 30-days to receive order
Today, 7/17/@ 3:pm I called RTG and spoke with Justin in Customer CareHe sent an email to Nicole directly in PARTS DEPT as she was go

Ordered a couch online 9/3/and waited it to be delivered on 9/14/ When it arrived it was missing a cushion and one of the arm rests
Ordered a couch online 9/3/and waited it to be delivered on 9/14/ When it arrived it was missing a cushion and one of the arm rests How does a reputable business send out an item to their customers missing parts? The missing parts are VERY obvious The part that prompted this complaint however is when Rooms To Go was notified of the problem they said they would switch the couch and deliver on 10/12/ So I get to wait another month for them to fulfill their obligation to me as the customer? Yeah, that sounds legitimate Take your crappy couch back and give me a refund First and last time I will be using your services

Refusal to honor the warranty expressed or implied at time of purchase
I purchased a brand new leather sofa and have had problems with cushion sagging and sinking, springs, discoloration, thread seems and foot rest supports since the furniture was deliveredRooms to Go responded initially and partially repaired cushion sinking and thread seamsHe informed us that the already discolored leather was and not warrantiedWithin weeks, the cushions began sinking again and have gotten way worse to the point now that you sit sideways on certain seatsIn addition, we now have a spring that is pushing against the bottom of one if the seatsWe recently went into our local store and expressed our concerns
S and were given an email after we were informed that the issues should be under warranty and should be correctedI sent several photos to this email and was immediately notified in written form that they would not repairing the issues as they did not see cracking in the leather

Please do not buy any extended warranty from these guys, its all big scam
sales guys will make all false/miss-communications while buying furniture, I bought a dinning table
I have been that they could fix any accidental damage with knifes, forks or anything
we called service for small scratches , small paint marks and noticed some manufacture damage
they took photos of all and lated rejected ..stating that they can;t fix and not covered
rooms to go not responsible for any such things and damm third party will not take care it
you will be redirected back and forth between third party and rooms to go
its waste of money ..hundreds of dollars

Rooms-gave me a deliver date of Saturday, March 24, but never gave me a time, so when I got the first text stating they would deliver my furniture between a.m.& 2p.mI called the text 1-800-766-immediately,the 15th of March to tell them I could be there only after p.mas I am a Middle School teacher downtown San Antonio and needed to be at a University Interscholastic Meet with my students that morning.I clearly asked the lady on the line to make that time notation and schedule my delivery for anytime after p.mand she said she would, but she did give me some type of I can't help the delivery time schedule and still noted the timeWell since, then I have received forms of communication from Rooms to Go in text form, telephone call and e-mail asking me to confirm my schedule of deliver from a.mto p.m.I clearly am irritated because I had to call back again and scream for understanding that I could not be there in the morning! But the girl on the other end o

Missing items to our order and broken items
Purchased Furniture over $4,and we are going on our 4th delivery because of damage product and missing productPurchased furniture on 12/23/delivery date of 1/2/bed rails missing they couldn't put the bed together and we still had to sleep on the floorCustomer Service was not helpful until I explained I had asthmaI needed to be off the floorShe then said she could make a work order and fake the system for a repair and get them too meThey arrived about a week later
I get a call about how I am liking my items and its not really a customer service follow up call they were trying to sell me a warranty on items I haven't even gotten yet
After waiting close to two months for the chest and mirror the chest arrive 2/16/brokenCustomer service was not helpful at allSpoke with Rachel twice and another lady the 3rd timeI requested times for a manager to call me and still never got a callMy frustration came when the

I purchased furniture from Rooms To Go website without warrantyCalled online customer care and was informed they don't offer it
I placed an order online with Rooms To Go on Tuesday August 7, The furniture was delivered on Thursday August 9, The delivery charge was $So I contacted online customer care on Saturday August 11, About purchasing the warranty for the furniture cause there was no option for it when I checked outI was informed that its only sold in Rooms To Go stores not onlineI truly thought he was playing but he was very seriousHe informed me that they are two different companiesI did not understandCause my receipt says Rooms To Go and online says Rooms To GoHe went on to informed me that I would have to return the current furnitureWalk into an actual Rooms To Go store purcashe the furniture over and tell them to add the warranty plus pay the delivery charge over againPlus they will pickup the current furniture refund me for the f

I purchased a mirrored curio cabinet that was defectiveScrews in back of cabinet pulled out of cardboard allowing mirror to break & fall to floor
A mirrored back curio cabinet fell apart due to poor construction The screws in the cardboard back pulled themselves out allowing the heavy mirror to crash to floor breaking and damaging the wall trim of my new home It appears only tape held mirror in place and defective screws popped out on their own due to mirror weight I called Rooms to Go in Destin FL, spoke with manager Swakie on Sept to report problem She told me there is nothing they would do since glass warranty is hours only She said the warranty is expired and they will do nothing, my problem I have of the same curios This is an obvious poorly built cabinetThe mirror fell out on its own breaking and damaging my new home I am greatly disappointed that Rooms to Go does not care about their customers and does not stand by their product They did not off

Rooms To Go will not correct their mistake on our month payment plan and no one will call me backDistrict manager is in hiding
My husband and I made a purchase at Rooms to go at the Dallas TX location on 5/22/We agreed to an month interest payment planWe discovered it was set up for months while on the phone with them trying to speak to a manger about the delivery mistakes and damaged goodsI asked to speak to the Manager, Jeff, Ron or Jay how we can correct this(I called many times, always a different manager and no one will call me back) I called the financing bank and they told me rooms to go must make the correctionI have not heard from anyone at rooms to go and our payment is due todayVERY UNHAPPY ROOMS TO GO IS FORCING US TO MAKE A HIGHER PAYMENT

Broken furniture, failed to show up to replace broken piece,very rude customer service, another broken piece, this has happened times on same piece
We ordered a entertainment centerWhen it arrived one side was busted from delivery guys hand trucksThey said they could have someone to replace it but would be the following monthThe customer service lady was very snappy and rude, as though it was our faultThe next scheduled appointment they failed to showThey said the customer service rep made a note but didn't set the appointmentThey had to schedule it for a week longerWhen delivery guy arrived this time, once again a piece was brokenAt this point we had ordered another piece of furniture that we felt the need to cancelA new customer service rep said a person would come to talk about our experiencesI told them my wife wouldn't be home until after PM, she said no problemToday the guy called and said rooms to go didn't guarantee appointment times and we would nee

product was delivered with incorrect parts to be assembled per installer Customer services agent and manager were rude and did not resolve issue
order#XXXXXXXXi
placed online order on 9/5/ earliest delivery was 10/7/( month later?!?)
delivery men arrived and informed me they were missing the part needed to assemble Had out of town guests arriving that night and my daughter birthday gift ( surprise ) was the bed
They told me to call customer service, were not willing to assist in getting the needed part Spoke with a telephone rep who told me she had nothing she could offer me I then requested to speak to a manager whom was "Rachel" She was rude, told me the best she could do was to "overnight" the parts which by the way wouldn't really come until Tuesday, it was Saturday morning Once I got the parts I would then need to call back and schedule another installation appointment She also said they were only willing to give me $off my delivery fee When

Our leather sectional has a scrape/ peel at the back rest and arm rest, I think it was during deliveryCalled customer service and have a technician guy look at itThe technician took picture and marked the damaged part of the leather sofa with a black marker and told us ti wait 3-days for somebody to call usWaited for days and was surprised that they already close my complain because the issue was resolveHow do you fix a leather sofa with a marker????? it was a dark gray and it just made ig not to visible but it dud not fix the real problem!!! And now I have to wait for another week for somebody to check it and waig another week for a call of what they have to do! I even have a leather protection purchase when I bought the sectional
Product_Or_Service: 5/28/
Order_Number: XXXXXXX

Delivery and product issuesCustomer service will not help
I recently purchased a sectional couch from rooms to goWhen it was delivered half was the right couch and the other half was a completely different couchAlso the delivery people damage my door bringing it inAfter complaining to customer service I had to wait another week for my couchThere was a problem with one part of it so yet again I had to wait weeks for another deliveryI submitted photos of the damaged door as instructed by customer service and they keep saying they didn't receive anything after several phone calls I made to them to check on the statusMost recently I was called with my new delivery date and there was a time conflictThey would not work with me to deliver the same day just a different timeThey told me I had to wait again for a new delivery dateI spoke with several managers and the corporate officeNo one will take responsibility for their mistakes and work with me to deliver my couch

We ordered a table, the delivery date got pushed out, now it's discontinuedThey want us to reselect or be charged 20% cancellation fee
We ordered a table, the delivery date got pushed out, now it's discontinuedThey want us to reselect or be charged 20% cancellation feeOrder # XXXXXXXWe just want to cancel the order, they don't have another table we wantWe should not be subject to 20% cancellation fee should we not chose to reselect a table at their storethey don't have another table that we want

Property damage and refund not issued
Purchased$of merchandise in cashDelivered on June 11,
Brought incorrect itemsReturned June Damaged riling and wall of new town homeWas owed two refundsReceived one still not received otherCompleted damage report June No response as of todayHave called them fifteen times at customer care and local store keep getting run aroundNo return callsNo refundNo property damage call back

Denial of Warranty on Couch that is less than years old
My couch is less that two years old and the cushions in the center have collapsed Rooms to go sent out a tech to assess the couch, he said he could find no structural problem with the frame that would cause the issueHowever I had the extended warranty and I could file a claim I was contacted by customer service saying that the cushion failure is considered wear and is not covered under the warranty manufactuer warranty , I asserted that if the cushion problem is considered "normal" then the furniture peice is desighned to last less than three years, and I purchased the extended warranty but my claim was still denied The paticular couch that I have is no longer being sold by Rooms to Go

The Customer Service of Rooms to Go does not even warrant one star I ordered my living room furniture over a month ago and it has now been sent to me incorrectly twice - all they do is apologize and want to give me a store credit of $ No thank you - I'll take a refund check (Keep in mind, I have taken off work twice now for deliveries that were incorrect so $seems insignificant I NOW have to wait another weeks to get the correct piece (hopefully 3rd time is a charm) They didn't even TRY to work with me to get it to me sooner Just kept saying unfortunately this and unfortunately that - so ridiculous and POOR BUSINESS PRACTICE I will not be going back Very Very Uncaring people as far as the customers are concerned This is the most horrible experience with a business that I have ever had

Replacement of damaged merchandise accommodations not met
Upon making my initial purchase on 09/02/my delivery took place on 10/14/days prior to my wedding date; however the merchandise arrived damagedA replacement unit was subsequently redelivered on 10/25/17; however that delivery resulted in another damaged product, and had to be sent back with a promise delivery date of 12/05/17; however I contacted by the store on 11/28/stating that my scheduled delivery date for 12/05/has now been rescheduled for the first week in February, in which is ridiculous in my opinion and totally unacceptableI've been inconvenienced for months to no fault of my own, and it's unacceptableMy initial purchase order #XXXXXXXX if needed

My wife & I felt as though we were misrepresented when we purchase a dining room table & chairs, along with a desk & chair
My wife & I purchase a dining room table & chair set back in May and have been making weekly payments on it because we are building our home and they were not quite finished with itWe finally get to move into our new home and are ready to pay the rest of our furniture offWhen I asked when they could deliver it, they stated that it would be in monthsI told them that was not acceptableThe manager came out and said no other store had it in stock either and that if we had paid for it in full we wouldn't of had this problemI asked why would you sell a product more times than what you had in stock and she came back with, if a customer wanted that product and was willing to paid for it up front, they were the ones who got it firstSo even though we made weekly payment and they didn't put our table aside, knowing we were going to eventually need it, her solu

Ordered a lift chair for my father.Delivery of up to business days has not occurred
Customer service has promised either a phone call and or an e mail to update me on the order delivery status for the last three daysNo e mail or callWhen I ask to speak to someone in special order department, I am told that "they are not allowed to transfer me or give me their email address"This chair is for an elderly man who needs its lift capacity and Rooms to Go keep giving me the same lip service with no actual follow upI just want the chair delivered when they said it would be