Rooms To Go

Poor quality recliners
We purchased recliners from Rooms to Go, Summer of We used Acceptance Now as our payment serviceOne of the chairs is not used as much but that is, looks like its years oldThe back of it has peeled so much that it's embarrassing for us to even have people overThese chairs were not cheap at all

I went with my wife to Rooms To Go Outlet located on Miller Rd, Brookshire, TX, on August 13, 2017, to buy furniture for our apartment, and we picked a living room set and a dining room set with a total of $and then the salesman advised us to pay through payments with a company works with Rooms To Go to finance for their customers, and we went to the counter and applied for the financing through them and the system gave me a total of of credit and with our furniture, we were covered with that amountand then we signed the agreement using a the machine they have for the amount of $ exactly and the lady informed me that if I miss any payments I will be charged with interest then and it wouldn't be an interest-free credit, and then she told me that it should show on my credit report.After a month it showed on my credit report the amount of $ under their name, I got worried because this is not my deal with them or the number we agreed on, and I cont

After submitting bills from contractors for damage done to my home by delivery men as instructed I cannot get a refund I just get more runaround
Ms Gina Gis who I get referred to no matter who I call she basically called me a liar and questioned the authenticity of my paperwork after much runaround she offered me less than half of the amount the repairs cost me and I have yet to receive anything in writing

Has not issued credit for canceled order, also delivered incorrect item trying to charge additional for their mistake Not been able to get assistance
Purchased items 5/26, canceled one item on 5/27, but still not creditedHave spoken to customer service/store with no resolutionAlso, delivered incorrect item & they are trying to charge more to delver correct itemPeople keep telling me they will fix it and call me back, but they don'tSpoke to someone AGAIN today, we'll see if they call me back

Terrible serviceRMTG called me at A.Mto tell me my deivary was on the way
Aproximately one hoiur later I received a phone call telling me my deiivary would be delayed due to the truck being loaded backwards (hun????) Next deivery time would be 1:PMat 2:P.m I contacted customer service with a inquiry on where the deivary was now they tell me the truck is three stops away and no projected time of deliveayyI waited all day and even canceled appointments so I could take there delivaryIt's now after P>M> with no sign of themWhat a terrible way to treat a customer

Was led to believe the mattress I tested on the floor is what I would receive except a smaller size
I can't remember the last time I was this angry! I purchased twin xl mattress for $ea for my king adjustable bed that I also purchased at the same time on For a total of $that I spent in this storeThe one I tried in the store was a full or queen because there were no twinsThe comfort level was perfect so I ordered themThe 1st night I noticed that the mattresses were very firmThe 1st thing I told the sales lady was I DID NOT WANT A FIRM MATTRESSTalked to customer support the day after delivery and the following dayI was informed that the mattress I purchased was listed as a FIRM mattress! Nowhere did I see thisThey contacted the store and my sales lady, MaarRhodes called meI was asked to come into the store and speak to the manager Lisa ? It went downhill from there! This woman did not want to hear a thing I had to say! She kept speaking over me and woul

My home was damaged upon departure with the delivery technicians, my furniture is damaged and I was promised a credit
On September 9, rooms to go delivered furniture to my homeMy experience has been one I will never forgetMy walls were damaged, my railings was damaged, trash was left in my home and outside, my newly purchased furniture has chips and scratches in it and I am extremely upsetI sent an email to internet sales on Monday September 10th with photos attached of the damage and requested for a member of management to give me a call backUnfortunately, no one ever called me backI then began to call on Tuesday morning, September 11th and received the worst customer service of my lifeOn 9/at 10am I spoke with a Representative who promised me 10% of my entire order, a claim submitted for the damage of my personal items and for the correct color of my chairs to be deliveredAt that moment I was satisfiedHe told me I would be receiving an email within minut

I was overcharged for a mattress that was online for the same location that was half the price When my mattress was delivered it was installed incorrectly and many parts, includes electric and support legs were left in the box I called customer service and the said is would be over two weeks for someone to come out and correct the problem The also do not allow returns on any of their products Which is a sign of bad products to me

I received a defective accent chair Customer service and the store limited me to 20%, pay a restocking fee, or reselection that do not match decore
I have list the details required abovePlease check my account phone number XXXXXXXXXX I purchased a red accend chair and kept receiving defective chairs with the same problemThey send replacements with the same problemTheir technicians then documented the problem with picturesCoustomer service restricted me to two options: 20% or reselectionI wasn't happy with still paying 80% for a defective chairI decided to go fir a reselect but none of your store or online selections match my decore colorsCustomer service declined and advised I go to the store managerThe dtore manager insinsted that the chair was ok and I just had a change of heart and have to pay a restocking fee of 20% He was so rude and hang up the phone while I was still takingI returned to custmer service and again they send a techinican to fix the chair

Issue with mattress again this is the 3rd mattress issue in less than a year
This is my second time contacting Revdex.com about a product issue w/RTGWe purchased first mattress in June total price $We were given the wrong mattress, in months of having the matress there was a dip and you could feel the springs, after talking the customer service dept AND contacting Revdex.com I was told by RTG they would do a time curtesy and replace the mattressI had to go to two store to find a mattress and RTG offered nothing for my time and gasThe replaced mattress had a defect and I called customer service office the next day and another replacement was sentI finally get the 3rd mattress and after using the adjustable base I had to call RTG with the same issueI have paid $off but due to financing which was explained at time of services I learned we are playing triple the price for the mattressSo if I am paying triple the price I should be sucked with defective products and an ad

we have had the worst experience with this company! We purchased a bedroom set and a sectional couch for over $from the Fort Myers locationboth the dresser and couch were damaged when deliveredwe have been contacted many time to fix the issues with nothing to show for itthey sent someone out to view the damage on the couch and set up a replacement to be delivered but when the new couch was delivered it was also damagedwe will now be going on weeks after the purchase of the couch before we have any chance of getting one that isn't damagedas for the dresser, we have been told that a replacement will take days to be replaced, our time will have been wasted for weekends in a row to have issue fixed

Failed to deliver the right item and refuse to exchange in a timely mannerThey are asking the customer to accommodate to THEIR schedule.No refunds
Rooms to go delivered the wrong carpet to my address, they refused to exchange in a timely manner, offering unreasonable time frames and refuse to put any priority on the delivery of the correct item
Rooms to go won't take any returns either and I already paid dollars for the item (a carpet) they offer dates to deliver on their schedule and do not want to put any priority on fixing the mistake that was made by their delivery service
They also delivered a broken glass on a console but they have offered to send the glass piece and then schedule a technician to come to exchange the broken piece
Rooms to go has a policy of no returns, and their customer service is horrible
Other companies would put a rush delivery and try to accommodate the customer's schedule
I bought the items on April 3rd and schedule the delivery on Saturd

My open order with Rooms to go is unresolved for promised delivery on 9/12/Rooms to Go has been unresponsive ? and unable to deliver of my order scheduled for 9/12/My order number is : XXXXXXXDelivery Address : XXXXX *** Oak *** *** XXXXXDozens of call seems unresponsive to both Johnson delivery and Rooms to go : ? Monday Delivery has not been completed as per agreement when purchased on Sunday 9/11? Over a dozen calls to johnson delivery ? XXX-XXX-XXXXo Every call answered said ?two to three on list ? standby for delivery today? Scheduled for delivery ? the home offce said were on the records? Repeated calls to support center could not resolve the issue? Johnson Delivery ? their delivery Vendor has lied over a dozen times on delivery timeframe

The delivery and setup was pathetic with the furniture not able to be usedThe bed wasn't even touching the ground because the laid it on top of the trundleLet me add the delivery/setup guys tried to give us furniture that we didn't purchase because our names were on itShouldn't that complaint get someone's attention and speak volumes as to who is representing their company? After speaking with multiple supervisors no one seems to have the power to fix the problem$5,was spentI requested all furniture to be removed from my houseThey said it isn't possibleMy family and I have likely spent $50K with this company without issue BUT now this!
I did learn they contract out the delivery and setupI requested that companies name and numberThey wouldn't give it to meI am certain if it was the president of the company's friend or even he/she had the knowledge it would be fixed ASAPThis complaint will continue up the chainI work hard for the money that is spentMy family lost money by taking off work for the delivery (which we knew would happen) but now we are expected to do it again without any compensation

DAMAGED FLOORS IN HOME DURING FURNITURE DELIVERY
My floors were damaged during delivery, rooms to go asked for pic and they were sentThey then asked that I get an estimate to complete the repairsI sent a estimate in to them in the amount of The floors are engineered wood and can not be sanded and refinished so they will need to be replacedThe claims rep called and offered $to have them repairedthere is no company that will even touch them for that amountI asked that they send someone out to repair them since they recommend repair and not replacement, they told me that that is not what they do

rooms to go delivered my kids furniture on 3/4/Did not set it up due too the box missing screws Today is 3/7/and no one seems too care
paid for in full $781.75..// I don't want it it is still sitting in a box

They never delivered the funiture to my home and would not refund my moneyKeep giving me run around
Bought car UCB set on 9/2/for $They were to deliver on 9/20/They never delivered and after my hours on the phone, with no return calls from companyI still do not have refundOrder # XXXXXXX

I purchased a leather sleeper sofa and loveseat on 7/21/Order #XXXXXXXX The sofa was very comfortable in the storeWhen they we delivered I
Noticed it was very, very, very, hard and uncomfortableI called the store and they said I needed to make an appointment with there customer care departmentI called and made an appointmentWhen they came out he assessed the furniture and said they would let me know in a week their resultsThey called a week later and said it was up to their expeditions and there was nothing they could do for meI said I would like to return these items and they told me I couldn't because it was past the return timeIt took so long for them to check the itemsNow I can't return them!! I just want them to put softer inserts in the cushions and I will be Happy if I can't return themThe sofa and loveseat are located in my vacation home XXXXX S XXXXX Drive lot *** *** Beach *** XXXXXI would like this problem resolvedI paid a lot for this fu

I am extremely disappointed in the customer service I have received from Rooms to GoIf I could give this place negative stars I would, they do not deserve any starsThey need to take a course in customer experience and treat their customers who spend a lot of money on their products with the respect they deserveI ordered a bedroom suite on 8/12/18, the first delivery came damagedI called and they said they would send out a new bedroom suite, weeks later, another damaged bedroom suite arrived, by this time I told them to take it all back, and the drivers wouldn'tAll this after taking off ENTIRE DAYS FROM WORKI called customer service and told them I wanted to return the whole set and get my money back immediatelyThey asked if they could try one more time to send out another set, I told them no, not after their unprofessional delivery drivers came in to my home, insulted me, and then scratched my brand new wood floor while trying to force the bed rails into the headboardMy husband told them to get out of our house if they were going to disrespect us the way they didCustomer service scheduled the pickup for Saturday 9/15/18, because I was unwilling to take off another whole day from workDifferent drivers came, were rude to me again, and picked up the itemsI have called and spoke to customer service multiple times, only to be told what I want to hear to get me off the phoneI called the Knoxville office I purchased from, the manager told me my refund should be sent no later than days, again, telling me what I wanted to hear to get me off the phoneNow after the 6th call to customer service today, for them to tell me that I will not receive my refund until 9/28/18, I have HAD itI want my refund expedited immediatelyI have been MORE than patient with this company and I am furious, this whole process started on 8/12/18, and it has been weeks of nothing but disappointment after disappointmentThe customer service rep told me they would contact the accounting department to try to "speed it up" and told me she would call me back today by 4pm, but I am not waiting any moreThis will be the 3rd time I have been told they would call me back without receiving any call back My refund is to be in the amount of $on order# XXXXXXXXI have never left a bad review on any company, but after this horrible experience, I feel it necessary to warn people about Rooms to GoI should have listened when multiple co-workers told me they had bad experiences, but like a fool, I gave them the benefit of the doubt, which backfired in my face

There customer service terrible very unprofessional, Also do not purchase the warranty because they never honor the warrantyI purchased a bedroom suite and mattressesThe mattress is un leveled and they refuse to stand behind there product and replace my mattress and they all so want refund my money