Rooms To Go

Went and looked at furniture, put a deposit of $down..call multiple times to get said deposit back...sales associate never calls back
On Saturday May 27th my husband and I went to the local Rooms to Go to look at furnitureAfter walking around, we were introduced to a lady associate named LesleyWe picked items out, did a list and Lesley put together a total of all itemsWe put a deposit down, contingent on us closing on our house, for the furnitureAfter finding out we are no longer getting the house, I called to cancel the deposit the next day (Sunday May 28th)The customer service individual stated that we cannot cancel unless Lesley approves of itI gave my information and for Lesley to call meAfter waiting all day, I had not recieved a phone callI called again and this time she was with a customerAgain, I told the nice lady to have her call meNo calls back
On Tuesday, I called again and spoke to Amber?She stated that Lesley had left for the day and she wo

We purchased a chair from Rooms To Go When the delivery men for rooms to go showed up I showed him where the chair would be going and I expressed my concern that it might be difficult to get it through the hall door and the bedroom doorHe said it would not be a problemThey tried to shove the chair through the door even though it got stuckThey kept shoving and shoving until I told them to stop once I saw that they were scraping the paint offThey said they could keep going and get it throughI said you're just ruining the door and how are you going to get it through the next doorHe said again oh it will be fine getting through that doorHe said it was just the paint and rooms to go would come and repaint the door easily for usI said I wasn't comfortable with them shoving anymoreThey then decided to take the chair apart and bring it through that wayIn doing so they ruined the chair and the back of the chair was now also going to have to be replacedWe contacted the cu

Spots on leather furniture not covered by the Force Field warranty that was purchased
My wife and I purchased a piece leather sectional along with the 3-year Force Field warranty back in November 2016(around Black Friday) and within months, the Wedge piece of the sectional has developed some dark spotsSince we've bought the sectional, I have cleaned the sectional once a month (as recommended) with the conditioner that was given to us by the Rooms to Go sales associate but the conditioner did not remove the dark spots; only more spots begin to show up on the wedgeThe other two pieces are completely fine with no dark spots and I clean all the pieces the sameOn March 24th 2017, a Rooms to Go representative came to look at the wedge, he attempted to try and remove/clean the spots with a solution that he had but was unable to remove the spots; he took some pictures of the spots for submissionOn 3/27, upon review of the pictures; Rooms to Go deemed the spots were not co

Incorrect order entry by sales associate, unacceptable customer service response to remedy issue
Ordered Grey Sectional Sofa on 2/11/from sales associate Samuel Cfrom XXXXX Katy Freeway, Houston TX locationOrder was verified with Samuel several times - at the floor model before purchase and again several times at computer terminal during order entrySectional needed to have the proper orientation to fit living room layout, and also needed to be Bonded (scotch guarded)Samuel verified order entry was accurate and pointed to computer before my CC was processedI had elected to pickup sectional (and waive delivery service)Pickup scheduled to be 2/12/from Distribution Warehouse located at XXXXX W Miller Rd, Brookshire, TX XXXXXSamuel confirmed
On day of pickup (2/12/2017) at 11:15am I received a phone call from Samuel indicating that he had "messed up" and "forgot to add the scotch guard spray (Bond)" to the orderHe informed me he would call the warehouse and h

ForceField Fabric Protection Plan Denied reason don't make sense
We purchase the Metropolis sectional Cindy Crawford living room set with the ottoman
We were satisfied with our furniture but as usual stains get inwe having cleaning the furniture with the cleaner provided by Rooms To Go, but some of the stains were not coming outWe decide to make use of the ForceField Fabric Protection Plan that we purchase, and we call Room To goEverything was going greatThey send a Technician on July the 19th of 2018, but the technician didn't wanted to continue to clean because he stated that the solution that he was using was damaging the fabricHe took pictures and reported back to Rooms To Go
We believe Room To Go was going to do something to fix our problem, but instead they are coming back with the following statement after we contact them:
"Hi, Mr/Mrs***,
I'm afraid it looks like we are unable to do a second service for this sectionalDue to the area you're

Purchased furniture March 21, half the order came today, April 16,2016.The rest of the furniture is to arrive May 25, and the mirror to the dresser some time in JuneI feel this has to a bad policy ruleThe sofa sleeper and love seat arrived today stained wrinkled and dirtyI attempted to complain the the company to no availI paid for this furniture in full only to find out that I paid for some kind of protection that they spray on the furniture I told them I didn't want it because I knew it would stain the material which it did and I was charged for a mattress cover they said was free and over charged me ten dollars on the side board which I won't be receiving till MayPlease help I have only been getting the phone aroundNo one calls back
Product_Or_Service: march 21,
Order_Number: XXXXXXXp
Account_Number: in paid full

delivery was late and had to pick up the drivers myselffurniture was ALL damaged, broken, and wrong pieces were sentCustServwas abusive
I purchased furniture from the showroomI told the salesmanthat I live on a military base and that he must notate that in the delivery instructionsThe commercial gate for all deliveries closes between 1:30pm-2:00pm and I must have a morning delivery time I received an automated confirmation call a few days prior to delivery from Room To Go that said I was scheduled for a X:XX-X:XXpm time frameI called back and spoke to two live operators indicated the importance of the delivery time being changed to the morning hours and notating that I live on a military baseI was able to get my delivery time changed to 9:00am-1:00pm The day of delivery cameI did not hear form anyone and the time was now 12:30pmI called Rooms To Go who were able to contact the driver's dispatcherThey assured me the delivery truck would be on base before the

We were given the wrong merchandise on their behalf
6/25/We purchased a Entertainment Center brand new in box which consist of pieces at home we begin to set up the entertainment center and notice that two of the pieces were a different style Rooms to Go was now closed We took a picture of the different style of merchandise the next day we went back to Rooms to Go and spoke to store manager Herby Cexplained the problem and a picture of the different merchandise that was given to us he didn't rectify or give us a solution to error on their behalf

I have waited days for couch cushions that I still have not received
On March 29, 2016, I sent Rooms To Go a check for $check #2695, for three replacement couch cushionsAbout a month ago, the UPS driver arrived with couch cushionsHe would not deliver the cushions because they were not packed well and were damagedHe took pictures of the cushions because the were shipped so poorlyI have been calling Rooms To Go for the last month asking customer service when the cushions would be deliveredI keep being told that it could take up to daysI still don't have cushions, and it has been daysEverytime I called customer service, they would tell me that they would send an email to their vendor, and someone would call me back when they received an email from their vendor

- ZERO stars - Rooms to Go (RTG) came highly recommended via my daughterHowever, I agree with a vast number of the reviews; only wished that I'd checked with Revdex.com before prior to going furniture shopping Sale Rep# was AWESOME and did her part However, I could never get in contact with her once I start having issues Long story shortABSOLUTELY the worst Customer Service I have ever experienced On Aug 2018, my wife and I ordered and paid in full $11,for furniture (Order# XXXXXXXX) at Raleigh, NC The initial delivery date was scheduled for Nov However, on Oct we contacted RTG, rescheduled delivery to Dec due to home construction delaysOn Dec 2018, had to contact RTG again to reschedule due to construction delays and was rescheduled for Dec Within the last week I have received over ten automated calls to confirm delivery for both dates?? When I called the local Raleigh store I'm informed that the corporate office handles/controls scheduling deliveries With multiply calls the corporate office it depends on who I talked to on what delivery date I get?? Very frustrated, worst experience, and lack internal communication and customer service I have dealt with Terrible, I have no idea which date my furniture will show up; if it shows upPrayers up!! Will post a follreview upon delivery

Account put into collection without me receiving any bills, notices or communication that I owed rooms to go anything!! NEGATIVE IMPACT ON MY CREDIT!!
I bought furniture in late on a deferred payment plan from rooms to goPayments are not due for a few more yearsAn entity who ran a credit check on me and informed me my rooms to go account was put into collections for non-paymentI never received any notice what so ever any payments were due, late or the account was going in to collectionsI called rooms to go - was transferred times!!! No one could tell me why the account was sent to collections, what records they had of collection attempts, etcThey will not have a record of collection attempts as none were ever madeThe credit report was run as I co-signed for two student loansThis is jeopardizing money needed to college tuition and school starts next weekRooms to go has intentionally reported information which has damaged my reputation

A Rooms To Go representative said the damage shown in picture was MY fault due to "water damage"Which is NOT TRUEIn the months that I have had my table, I have had dining experiencesNo excessive water on the table - but how do you prove that - right? The proof is in the raised areas of the wood planks which then caused the chippingObviously since the wood workmanship in this case is the fusing of the wood planks not completely sealed.Re: Terms and Conditions And Dispute Resolution Agreement:Under section: "Limited Product Warrant", it states on #2:"This warranty does not cover damagedue to alterations, misuse, abuse, or accidents." months of dining, is NOT MISUSEBut they claim that the warped wood planks is MY FAULT and that it is not warped wood workmanship, but instead, it is water damagePreposterousFurthermore , verbatim from said contract: " If the furnishings we sell you are not free from defects in material and workmanship for the duration

Rooms to go ordered the wrong furniture for us and will not correct the error
We ordered a bedroom suit and mattress for approximately $on July 27, We went over the desired furniture with salesman Gabriel Mat least twice, including two seperate descriptions of the Gentlemens Chest (SKU XXXXXXXX) that we wantedThe bed and mattress came about weeks later, and the bed was installed incorrectly (installed as a dual controller bed, when we needed it to be a single controller bed)We were unable to use the bed until the actual manufacturer sent us a connector cable several weeks laterThe rest of the furniture was delivered on Sept 29, I realized as soon as the rooms to go delivery men left that the wrong chest was delivered and I called Greensboro officeThey took my complaint..an incorrect chest with a dent on it..and said the manager would call me on Oct 1, I spoke with Gabriel and he said he would look into the situation and call me on Oct as well

Incorrect information inputed three timesCancelled order Incorrect item delivered
My husband and I visited the Richmond, VA store on April 23rd, We made two separate orders one an exchange and the other for a sofa and accent chairWe had received a credit of $463.00, because the sofas we had previously purchased were peeling (order #: XXXXXXXX, Ticket #: 3652, Representative: Ebony)We went to the store and selected a rug and padsWhen it was time to pay, we provided them with the information of the exchange and the amountThey approved the exchange and scheduled the delivery day for May 16th (order #: XXXXXXXX)I contacted customer service on May 9th to assure the order was scheduled for the above mentioned date and they inform me that the address of delivered was in FLWhen I clearly stated it was in Herndon, VAI was on the phone with them fixing this issue for TWO hoursThe day before scheduled delivery my husband called called again, since I did not received

Very unprofessional and unethical practices followed by this rooms to goThey have always charged delivery feee for exchanges related to bad producr
For below order they promised delivery today 1\5\and they called it will ne deliveres by pm but nothing delivered.Last time they got wrong productThey even do not return the delivwry fee amd charge extra delivery fee again and again on returns and exchangesZero.customer service amd sales man named zen and his manager are highly unethical amd unprofessional to customerWe have guests coming in and they have not delivered product on time.Oberall they jist sell with no commitment to customer
Next I will laumch formal.complaint against rooms.to.go.They must retuen our dwlivery fee as they have notmet dates and must give discount as they have caused inconvenience to customer
ROOMS TO GO - NORTH POINT
HAYNES BRIDGE RD
ALPHARETTA, GA
(XXX) XXX-XXXX
Store #:
Order Date: 12/23/
Sales Person Name: ***

Wrong color item delivered, paid for delivery and I have to wait one more week to have the correct item deliveredManager David did not care for us
My wife and I placed an order in Rooms to Go for a bed and a trundle from sales representative Dania who was outstandingWe had the bed delivered and assembled on 10/14/and the head board was white instead on greyThis was not what was orderedMy wife called customer service and it was as if they did not care and said they could deliver it on Saturday of next week on 10/21/I called the store where I bought the merchandise and I spoke to some lady and she would say that it was incorrectly pulled and according to my invoice were not charged for delivery, which is incorrect, we paid $for delivery and taxes up frontI asked her to please transfer the call to the store manager David and as I proceeded to speak to him, all I got from him was that we are only in charge of selling products and have nothing to do with itI later p

Multiple issues with damaged furniture on initial deliveries and replacement deliveries Unreasonable delivery times, multiple back-orders
Last straw with this horrible furniture company!!!! I understand mistakes and damage happen and can be especially tolerant when a company makes it right, but when it happens every time, over and over again, it's completely unacceptable!!! Long, painful story short:
Spent approx $
furniture sets, desk/chair combo, lamps and multiple accessories
of pieces (55%) of furniture arrived damaged and had to be replaced or repaired
unacceptable back order dates (months not weeks) with customer service saying "What do you want me to do about it?"
Damaged replacement furniture took weeks to arrive and pieces arrived damaged again and took weeks to deliver again
And the latest....Desk and chair set supposed to be delivered tomorrow between 10am-2pm I received a call today around noon that the furniture is back-ordered and cannot be del

got quot it but not offered

I have contacted Rooms to Go different times now over the defective furniture they sold and the bad warrenty and customer service issues
I am very upset in the poor quality of the furniture and the level of customer service I have received with rooms to go I have already had the warranty department come out once on October 3rd to fix the known problem of the buttons popping off of the all pieces of the furniture and the seams ripping I called the store where I bought the furniture (Rooms To Go - L.B.JFreeway (Dallas), Texas Furniture Store) to ask about getting someone to come back and take a look at the furniture because this would be the second time in three months to have to call for warranty work I was hoping the store would let us return the furniture due to the continuous manufacture defects we are experiencing and let us trade the furniture for non-defective furniture Imagine my surprise when I was told that the furniture was not under warranty any longer a

I Paid $plus the cost of my other furniture for a entertainment center that was delivered broke/mismatched/wrong color..etc over times
Rooms to go delivered my entertainment center with a broke door and back and tried to leave it in my house and not fix itI called the customer service center and scheduled to have it replacedThe customer service center apologized and said they would be out next week and I would have to miss work again and sit at my house all day because they don't guarantee any delivery time to receive itAlso they said they would send different guys to deliver it then the previous guys who did a horrible job last timeThe next week they attempted to redeliver it but this time it was already cracked and covered in dust and dirt so the delivery guy said he wasn't even going to bring it into my house! So I called customer service again and sat on the phone for over hours to make sure that the next week they would deliver it it would be rightthe last