Rooms To Go

We were clear on the delivery date and time at the time of purchaseWe were told we could setup a time up till pm CST
We were sold the product using deceptive practiceThe sales person understood we had a limited time slot for delivery which was after 4: He replied we could setup the time until pm CST and that they would call and set it up In real time they set it and text you When I tried to call them back (calls) it was a busy signalWhen I finally got through they stated it was too late to make any changes and I'd have to wait an additional hours and reschedule I told them I started calling as soon as they sent a text they said they have been having phone issues But were still not wiling to work on the time That they only deliver to certain areas at certain times This was not what was told at the time of purchase

POOR CUSTOMER SERVICE FROM DELIVERY PERSONNELDELIVERY PERSON ARGUED WITH ME REGARDING PLACEMENT OF FURNITURETRASH WAS LEFT IN MY DRIVEWAY
ON 7/27/THE FURNITURE I PAID IN FULL ON 7/20/AND ORDERED ON 3/8/WAS DELIVEREDORDER NUMBER XXXXXXXXPAYMENT AMOUNT $1,DEBIT PAYMENT 3/8/$DEBIT PAYMENT 5/4/$DEBIT PAYMENT 5/25/$7/6/CASH PAYMENT $AND $DEBIT PAYMENT7/20/CASH $AND DEBIT $THREE MEN ON DELIVERY DAY WERE PRESENTI WAS ASKED (BY THE SHORTER MAN)WHERE EACH PIECE WAS TO BE PLACED IN THE ROOMI INSTRUCTED WHERE EACH PIECE WAS TO BE PLACED AND WE BOTH AGREEDAFTER HALF OF THE FURNITURE WAS SET UP PROPERLY I STEPPED OUT OF THE ROOMTHE LAST PIECE (DRESSER AND MIRROR) WAS NOT PLACED WHERE I DISCUSSED WITH ONE OF THE THREE MEN (THE SHORTER ONE) EARLIERWHEN I ASKED FOR THE FURNITURE TO BE PLACED WHERE IT WAS AGRRED ONE OF THE DELIVERY MEN (THE TALLER SLIM ONE) STARTED TO ARGUE WITH ME AND WAS VISIBLY UPSET BECAUSE I AS

Bought two identical new chairs full priceOne came in a box, the other was unwrapped, not in a box and damaged
This was noted on receipt driver provided >he also stated on this computer receipt that item was not boxedI added damaged I was told I could keep the chair until a new one was delivered The delivery address somehow was wrong and they were an hour late to being with that is hours of my timeI was called and was told that they needed now to send an inspector...more time to start a return Driver never mentioned that, said no problem getting a new one in a box I went to the store to see if the chair was the floor model as it had a tag on it and the boxed on did not A tag that you may see in a store, and the bottom part was ripped off like it could have been a price or etc? Mgr said it was not the floor sample and that sometimes the "warehouse" opens boxes to check the merchandise Did not expect unboxed NEW Chair was not told this was possible I CS saying

So far, delivery attempts, days off, and broken pieces of the same furniture
Scheduled a day off for delivery1st delivery of coffee table revealed one of the top corners was busted Called customer service Said they couldn't pickup and swap until a week later Meanwhile, they have already charged for the items 2nd delivery, top corner was also busted Driver left the table (in the box) in my living room Customer service says yet another week and yet another day for me to have to stay home from workI refused and asked for refund They informed me that because I bought as part of a package deal, they would have to charge me more for the other furniture if I removed the tables Worst customer service I have ever experienced Current resolution is that the store will have a unit assembled and ready for me to pickup in yet another week Still no refund or discount on either the furniture or the delivery/setup fees

Just moved to TX Ordered new sofa (sectional) from rooms to goThe driver tells me before unloading the sofa wont fitHe knows cause he been here b
Drivers says hes been here before with the same sofa and had to return itHe tells me he will return my sofa, I say okAfter calling CS @ RTGThey tell me I can not get the delivery charge refunded, as its a restocking feeThis is no where on the website when selecting items nor in the checkout processIts located in the website map onlyThe driver never unloaded the sofa, never walked more then 10ftHow am I being charged for ordering something Rooms To Go (RTS) already had returned at my complex location twice beforeYou would think the store would call and advise/warn the customer

the sofa they delivered as new was instead a used itemone end was worn outman put 2in foam in bottomsaid it was all he could do
the sofa they delivered as new was worn out on one endI became very ill and was unable to call before months pastedthey sent a man who put a 2in piece of foam in the bottomsaid it was all he could do.I called service deptI spoke with Vickie W.who told me because I did not call before months there was nothing she would doI live by myself, being sick I could do nothing soonerI could never put this much wear in 12moths I am only 165lbs.I live by myselforder dateXXXXXX.order#XXXXXXXX sku#XXXXXXXp paid for a sofa that is junk.I paid cash for this

I have been in dispute with TDRCS/Rooms To Go for the last yrs regarding a late payment that is incorrect I spoke with the representative on the day the payment was submitted and I was advised it was on time and was made on the day the payment was due however on my next statement I received a late charge when I called about it I was transferred to a manager who was extremely rude and advised they would not reflect my account as paid on time and there was nothing they were going to do about it regardless if for over a year all other payments were on time and the manager stated they "were in their rights to do so"this derogatory mark was removed from equifax yet it remains on Experian and Transunion and I would like it removedI know that I did nothing wrong and I question the motive of the individuals insisting that this negative mark remain, when this could have easily been resolved
Product_Or_Service: installment credit
Account_Number: XXXXXXXXXXXXXXXX

Property stolen by delivery menPolice report filedAwaiting call from corporate
delivery men delivered our dresser mirror and quickly installed itI was attending my daughter and my husband was attending to our cat and dog
My husband said it was done and men leftWhen I returned to the room I noticed that my crystal dish that contained my new watch was goneIt was a small gold Movado watchJust the watch was missing, dish was emptyMy husband and I searched everywhere and filed a police reportI'm awaiting a call from corporateI'm very upset because I have never had anything stolen before

Sales person lied to me regarding RTG Credit
I visited RTG on Saturday, 10/08/after doing the research and getting the knowledge I needed to make an educated mattress purchaseI had available credit to make the purchase I wanted, however, the sales person that assisted me, Gino T., discussed RTG credit with a zero percent interest and months to pay off my purchase inBecause my credit cards do have an interest rate, I was open to the option of zero percent and no penalty for early pay-offI asked Gino if this would be a hard inquiry on my credit and he replied "no, what they do is take a snap shot of your credit and base it off of that." He repeatedly assured me that this would NOT be a hard inquiry on my credit reportI agreed to open a RTG credit account to purchase my mattressI advised him that my concern about the inquiry on my credit was because I was in the process of trying to purchase a new homeWe spoke about his future home purchase as well and he empathized wit

We have a defective mattress with a 5-year warranty that we purchased from North Richland HillsThey are no longer in business
We have bought thousands of dollars of furniture from Rooms to GoHowever, we will never buy anything from this company againWe bought a mattress a few years ago (2013) at their North Richland Hills location that is no longer in business (store *** We have a defective mattress with a 5-year warranty that we needed exchanged and or creditedCorporate had a representative come to our house and confirm that the mattress was in fact defectiveWe spent over a week trying to get our credit that we were promised, speaking with many representatives , telling us it would take a couple of days for the credit to showThey assured us they would honor the warranty They finally told us they spoke with the Manager at Grand Prairie and approved us to exchange the defective mattress instead of getting a creditWe spent over an hour driving in traffic not to mentio

order#XXXXXXX delivery/customer service issues
order#XXXXXXX sales rep Teresa L
date of purchase 03/09/
glass dining room set
delivery date was set for 04/I normally get a text and call before delivery guy actually gets to the home..no call,text until a female call center called me at work in reference to delivery guys at my home but no one is thereI asked if they could wait minutes and I would be thereInformed longest delivery men can wait is minutesI advised I would not make it home within the time frame and was transferred to reschedule, another female rep advises I can reschedule since item is still showing out for delivery so call back to reschedule on Thursday 04/I did not call back on Thursday but got a call today Monday 04/in reference to rescheduling delivery of my dining room setCall back Rooms to Go spoke with Mary at the Woodlands location where items were purchased Mary is trying to advise me that my ALREADY PAID FOR DINING ROOM SET is now

Bought a bedroom set with termites
In May or March of I have purchased several furniture products from rooms to goSeveral months ago I noticed that the wood bedroom set had strange activity around itI have noticed that it happened again in Jan so I called several exterminators who told me that our bed is infested with termitesBoth exterminates pointed out that these termites came from the manufacturer when the bed was buildI called Rooms to Go and asked them to compensate for this and they said they only give warranty for yearI have let the customer service support know that it takes 3-years for the termites to make it outside and we could have not foreseen this within year of the warranty periodShe told me that there was nothing they could doI am an elderly person who cant afford to replace this bed and have to hire exterminators (which are very expensive) to take care of the bed termitesI do have other pieces that are wood as well and were purchased a

$purchase on 07/08/As of today, not all furniture has been delivered and can't get a hold of salesman JScott - won't return call or text
Completed a $purchase on 07/08/It is 08/07/and three deliveries have been scheduled and damaged furniture has been furnishedI have tried contacting JScott (salesman), and manager at Rooms to GoJScott will not return either call or text (even though he asked to be contacted first), and manager at the store will not address the issueJScott has recorded the wrong coffee table and manager says I need to pay $extra for correct tableThat's not taking into consideration that first delivery had bed rail and dresser damagedThird delivery was last Saturday, 08/05/17, which I did not receive a call before they arrived, and the coffee table was damagedStore does not take customer's complaint seriouslyOne employee by the name "David" has been assisting me, even though JScott has received the commissionDe

Over charged for items and want my refund
I am overly frustrated with your store and manager Your salesperson tried to rip me off several times and when reported to Will the manager he just kept saying he is my best salesperson and only trying to do what is best for you
Added all kinds of stuff , never let me see it , read it to me and had me signGave deposit to Get sales prices as per salesman since he claimed ending same day and only way to holdNever was told had to make payment monthly until I picked up items until I got rude call for nod making a payment My account was noted closing on house April so no delivery till close yet he had us order everything in Febone week prior to moving spoke with arrogant Will the manager who informed me all my furniture had been discontinued Tried to charge me restock fee cause I said cancel everythingThere is a lot more to the story When complained said will refund money but gonna take weeks to get it Got in tou

NEVER SOLD WARRANTY
SOLD FAKE LEATHER STATING IT WAS REAL INFORMED ME THEY ONLY HAD MONTHS TO REPAIR
REFUSE TO GIVE A SERVICE NUMBER FOR A REPAIR
CONTAINED THEM SEVERAL TIME ABOUT THE WARRANTY THAT WAS SOLD, INFORMED SEVERAL EMPLOYEES AT THE COOPER STORE IN ARLINGTON, TX ABOUT THE FRAMING BEING BROKE, BAD STITCHING WITHIN YEARS.AND THE COUCH PEELING WITHIN YEARSI WAS NEVER SENT A LETTER INFORMING THAT MY COUCH COULD BE REPLACE DUE TO PEELING WITHIN YEARSI WAS INFO MONTHS AFTER IT PASSED

Delivery set for 8/ Purchased furniture online on 6/ Call to tell me there is a delay for couch/sofa until 9/
I purchased these two pieces of furniture on 6/XX: XXXXXXXX and XXXXXXXX along with other pieces I have recently moved and only have an office chair and a bed on the floor while waiting for my 8/delivery However, I get a call today saying my couch and chair are delayed until 9/ I call back and they say they are out of stock I find this unacceptable that furniture I ordered on 6/is out of stock about days before delivery

Three beds, put together wrong, damaged in process of assembly, after many attemps Rooms to go would not make it right Won't come get beds
Purchased beds September 2016, two childrens loft beds and one girls princess coach bed Delivery drivers did not know how to assemble beds They became frustrated Did not finish Mattresses and bunkee boards were left on ground in degree heat enclosed in plastic One delivery guy started calling me names when told I paid to have beds assembled right They damaged several pieces of the wood dropping parts of the bed on other parts They said they would be sending someone else out to fix the beds and new bunkee boards and mattresses were ordered After different visits, I had to take days off of work no pay The beds still looked terrible and my daughters bed creaked and screws fell out I told them I wanted my money back and the beds removed or all new beds put together right like I payed for The store manager said he woul

I AM COMPLAINING ABOUT THEIR CUSTOMER SERVICE AND PLEASING THEIR CUSTOMERSOUR ISSUE IS REGARDING A SLEEPER SOFA THAT WE BOUGHT OCTOBER
WE ARE SNOWBIRDSWE BOUGHT A CONDO OCTOBER
WE WENT TO ROOMS TO GO BOUGHT A SLEEPER SOFA AND TABLES, ALSO MATTRESS AND BOX SPRINGWE SPENT A TOTAL OF $ONCE IT WAS DELIVERED WE LEFT FLA AND WENT BACK HOME TO NH
MY HUSBAND CAME BACK TO FROM JAN THRU MARCH OF
IN WE WERE HERE IN FROM JAN.THRU MARCHTHIS YEAR WE CAME DOWN THE FIRST WEEK OF FEB.AND STAYING UNTIL APRIL 16THAS YOU CAN SEE WE ARE HERE FOR APPROXIMATELY MONTHS OF THE YEAR
THE SLEEPER SOFA THAT WE BOUGHT WAS FINE,BUT AS TIME IS GOING ON THE BOTTOM OF THE SOFA IS TOUCHING THE FLOOR MAKING IT IMPOSSIBLE FOR US TO CLEAN UNDERNEATHI CAN'T EVEN PASS A BROOM UNDER IT
THE TIME THAT WE HAVE BEEN HERE THE ONLY PERSON THAT SITS ON THE SOFA IS MY HUSBAND AND I HAVE A RECLINERTHE SOFA HAS NEVER BEEN USED AS A SOFA BEDNOT ONLY IS THE SOFA SAGGING UNDERNEATH,

I purchased a sectional couch with the TV package on 1/1/2016, the products were to be delivered 1/26/Due to snow they were unable to deliver on 1/26/16, I contacted Rooms to Go to see when it would be deliveredI was told the next available time would be one week out which would be 2/3/I was not happy about this and requested to cancel the order, I was told either pay 20% to cancel which would be $or I would have to waitNow my family would be without furniture for another week, I was frustrated but decided to wait it outI was also informed that the TV console was "placed back in the que" after the truck driver reported my road undeliverable which meant my TV console would not be delivered to me until the middle of March because mine was given to someone else and now the consoles are on back orderI was told this by the Customer Service line in Florida and by the Asheville office (female manager)Again, I requested to cancel the orderI was told again to pay the 20%

Miserable business experience wth Rooms To Go
2/26/
Rooms To Go - that's the place to go if you want:
-to get out of bed at pm to receive couch they said would be delivered between 7am - 10pm
-a couch in a color you didn't order
-to wait again a week later till am because they said the delivery truck "is one stop away from yours, and your couch will be delivered tonight."
-to be deceived, because they never showed up last night
The manager apologized today, offered a $store credit, and said to wait next week to reschedule again
A miserable experience with a crappy furniture company What a joke!