Rooms To Go

This complaint is regarding Rooms To GoWe were sold some furniture as leather and they lie to us
The furniture was purchase in a cost of $According to Rooms To Go we were purchasing (Leather) and a good quality furniture, which was what we were looking for since we have small childrenIt turn out to be that our lovely furniture started to fall apartThere was little pieces every whereThe color faded and my leather furniture turned to be ugly yellow fabricRooms to Go completely lie !!, they did not sold me leatherI went to the store and they gave me a cr to call(XXX XXX-XXXX)When I called the number it was the store again so they transfer my call and I spoke to a lady named Veronica that was very rude to me, she even laugh when I was explaining her the situation, that got me even madder, so disrespectfulShe than gave me a website to email pictures of my furniture which I didRooms to go reply stating a credit of $will be given for me to

Our Furniture was to be delivered between 3-7pm on 03/15/and I was called at 6pm advising it would be closer to 9pma day later still no furniture
Me and my wife went to the McDonough Rooms to goon 03/09/to get new furniture for our new houseFirst we had to finally ask someone to help us as all the sales people were sitting on the couches doing nothingThen after we purchased a $bedroom set and mattress we were told the delivery date would be over a week outWe explained that we were in the process to become Foster parents and we had to have the furniture before 3/15/for the home inspection with DFACSThe sales person McKayla said she would call us first thing the next morning and try to get the furniture delivered earlierNo call every came from her so I asked to speak to a manager and was told he was busy and he would call backI still have yet to receive a call from anyoneSo on our assigned delivery date it was scheduled to be there between 3pm-7pmAt 6:

Bought furniture based on delivery dateDelivered furniture No screws to put bed together
8/3/- Purchase date 8/7/Delivery dateOrder #XXXXXXX Bed #XXXXXXXX and #XXXXXXXX Sofa table #XXXXXXXX Sales - Hailey Reeves (#XXXXXX) Bed could not be put together because they did not have screwsAfter much complaining said they would overnight screws but at least a week before the bed could be put together Damaged sofa table which they took back, told them I no longer even wanted the sofa table Said too bad - you already purchased itExplained that we needed the bed put together so that I could move into assisted living facility due to health reasons which has 24/nursing care Asked if I could return bed and buy one that could be delivered and put together immediately - I was told no - already purchased Called customer service this morning to schedule the screws to be overnighted - left number for call back - no call as of yet This is a major problem becaus

This complaint is also related to the delivery of a love seat When the delivery people delivered the love seat a crash happen in the room and I looked and the love seat was on its side and I thought they dropped it and was going to check it out ,they turned it over and one of the delivery people says boss your dresser has a broken leg on itThat what the noise was , nothing from them , we said you guys hit our dresserThey said no we just look for broken furniture so we're not blamedSo we asked what was the noise they said what noiseThey reported the broken leg so when I submitted a claim it was denied because the delivery people said it was brokenI didn't spend almost thousand dollars in the last months to put a clam in for .so even if your right behind the delivery people you must film them to prove who broke what, and they were in sush a hurry to leave they left their drill , I notified them they left it and needed to come back to get it I could have keep it b

Purchased a bedroom set and the furniture was damagedTheir tech came out and said it could NOT be repaired
Disney Princess full bedroom set in Cherry was purchased on two ordersOrder number for one purchase is XXXXXXXX XX/01/Pieces XXXXXXXX, XXXXXXXX, XXXXXXXX, XXXXXXXX, XXXXXXXXThe other order was the matching sleigh bed cherry in full sizeI don't have ski for that but they do.Furniture was delivered damagedExchanged many times to still be left with damaged furnitureThey sent a tech and he said it could NOT be repairedFurniture is now discontinued and when we purchased we asked about that and was told the store had this set forever and would continue to carry itNow it's discontinuedMy daughter picked this set out two years before we purchased itRooms to Go does not offer anything like it in cherry for a young girl so an exchange is out of the questionWe asked them if we kept the damaged furniture (please understand that our daughter has special needs and

contract on what the payment would be and the no interest are not being followed
Purchased a couch and a belcourt bed frame,headboard, & footboard on Presidents' Day weekendWas told the monthly payment would be $a month in total plus years interest freeThe sales man named Allen showed that it also stated this on the iPad and the computer, he also verbally confirmed it multiple times before anything was agreed upon or signedHe stated the the financing company they use is tidewater and that I was approved which was greatAgain I asked for confirmation on the payments and explained that I could not afford more that $a month Allen confirmed this so I agreed and signedI then left the storeAt the end of March I received a bill from tidewater stating $a month and no free interestThe mother of my children called them for me & they told her that tidewater is their secondary and that when they ran my credit through the primary I was denied, they never told me they ran

Bought a sofa on 7/3/ Delivered more than two weeks later Lumps all over couch and sinking I am lbs Numerous calls Sent "tech" 7/6/
Bad quality sofa I am asking for a refund, not an exchange It is horrible Cannot believe that this company is allowed to take advantage of people by selling bad items; providing bad customer service and still getting an A rating from Revdex.com
Bought a sofa on 7/3/ Delivered more than two weeks later Lumps all over couch and sinking I am lbs Numerous calls Sent "tech" 7/6/ Tech massaged cushions trying to making them smooth, without success Said that is all he could do and they would "settled" with use The problem is that I haven't sat on 3/of the couch, just one side and they are all like that The back cushions are all lumpy and were I seat it has deflated I am only @ lbs.; work all day; and only seat there a bit at night when I get home After calling numerous times, they sent a "tech" who would co

Bought a recliner on 7/5/from a nice young man and he told me that the motor was guaranteed for years and if I had any problems let them know
I had problems within days the lights wouldn't go off and the chair starts and stops When I called back they said you bought it as is and there is no refund, no exchangeI told them no one told me that up front and was told it was on the paperwork I signedI was so excited about the chair and trusted the salesman and didn't even look at the paperworkNow I am stuck with a possible fire hazard in my home

Replaced furniture after initial purchase still has manufacture default
We purchased our initial set in January for over $A few months later and after a service call to repair the leather was turning pinkCustomer service offered us an exchange for a prorated amount We went in store to pick out what we liked, during the checkout we did not purchase the extended warrently on the new set because we were waiting for customer service to email us back on if they other warranty rolled over to the one because it was a manufacture defaultNow that the new set has been delivered and we have had it one week and two days, the leather is peeling off this brand new set! I'm very discouraged as we have paid so much for this set and it's still not the quality they promore and advertise! We have contacted a local attorney to start the process of getting our money back due to advertisement and not willing to make things right
Original purchase: 01/21/
Sales person: ***

Poor Service service guys visited 2-times still headboard is not repairedIt was damaged while delivering
Bought a big king size bedroom setparts were broken while delivering one part was replaced after a month or so, for headboard they said they are going to callIts been over months nowNone of them called yet

The service is horribleNo customer satisfaction
I placed multiple orders with Rooms to Go from January-February Three bedroom sets and a Living Room SetOne of the bedroom sets came damaged, the other was fineOne set was scheduled for another date for deliveryThat day came and with one hour left in the delivery window, I was called to state the driver was still over hours away and had more deliveriesI could not wait any longerI asked for them to come in the morning, was advised I was denying the order and they would have to come over a week laterWhen that day came, they called to tell me they didn't have my complete orderThey had the complete order the week before, but not nowTold me to go into the store for resolutionThe customer service reps are not only rude, but very short and not informativeI proceeded to the store only to be told the order couldn't be filled until March 16thI ordered the set February 2nd and the set was being delivered, to not

They delivered me a broken dining room table and are refusing to send someone out to pick it up anytime soon
I paid cash for a dining room set and paid for express shippingThey delivered me a shattered glass table and said that they could come out and bring me a new one in a couple of daysI went in person to the store to speak to the manager on December 20th and he said that he would cancel the transaction and that I would get a phone call about when they would come pick up the tableI never got a phone call, so I called them today Dec26th and they said that they didn't have any cancellations in the system, but that they would cancel it nowThey cannot give me my money back $until they pick up the merchandise which won't be picked up by them until January 4thThis is by far the worse customer service I have ever experienced in my entire lifejust horrible company to deal with

I got a new Couch back in FebruaryI paid the full, almost, $In April the seat of the couch begin to come apart along a sowing placeIt is up to 4" longI have a "Guard It" extended Service Contract (XXXXXXX), go for years.Rooms to Go has taken a Pic of the damageThey will not return calls, so I did get to a "Warren" at the storeI want to return the couch and get my money backI am retired and $780+ is almost one month of my S.S.They will not do this after three or four callsThe couch is a Fortegra.I called on 5-11-to ask for my money back, only to be told, they would not do a return of the couch/money.I have been nice w/ the store All I want is my money back Warren, said it would be days to get a new part.*** ***, *** *** Tree *** (XXX) XXX-XXXX
Product_Or_Service: est$780+
Order_Number: None
Account_Number: XXXXXXX

Bank Fraud
Credit underwriter is TD Retail Card Services They have broken their agreement with me regarding loan, changing 25% interest per month
Rooms to Go Purchase Date: 08/03/
Total Purchase Amount: $3,
Current Balance $1,
Account No: XXXXXXXXXXXXXXXXXXX
Sales Rep: *** ***
Payment Amount: $149.00/mo
Payment Method: Online
Problem Date: 05/08/16-Current
Inconvenienced by a payment due on the 10th of each month, I call customer service to discuss moving payment due date in-line with my employers pay dates (15th, and 30th of month) Told by Customer Service no date change is possibleAsked to speak with manager, was told there was none Called Rooms to Go, speak with Manager "Sandy," tells me nothing she can do, has had other customers calling her also complaining about TD Retail Card Services
After noticing late fees occurring monthly (according to contract, late fee assessed can be "up to $35," late fees being assessed to me where $37+)

I was told that the delivery personnel would remove my old mattress from my house and place the old headboard in another bedroom and they refused
Problem Date - 11/27/18; Purchase Date - 11/12/
Order # XXXXXXXX, Sales Rep - Justin F
When I purchased this bed, I specifically asked if RTG's delivery guys would be able to remove my old mattress and place my older headboard and foot-board in one of my other bedrooms and the answer I got was yes When the RTG delivery guys got to my house, they told my daughter they aren't even allowed to touch any of my bedroom furniture Luckily her boyfriend was at my house and was able to dismantle my old bed and place my bed in my living room by himself I called the RTG on Frontage Road where I made my purchase and spoke with a manager named Yomi and he apologized for the misinformation I received and said that the delivery guys can't take my old mattress or place the old bed in another bedroom I explained to Yomi that when my sofa got del

Dining set legs for table are missingNightstand was damaged on arrivalDelivery guys and store still have yet to call me back and its been days
This is the first time I ordered from Rooms to goI ordered a couch and chair to be delivered Saturday 10/27/I was looking at a dining table and night stands at American signature, but since I had an order open with Rooms to go and they said everything can be delivered the same day, I agreed to add to my orderThe dining table came with NO LEGSA chair to the dining table was dentedThe night stand was damaged, bottom drawer will not shutDelivery men said they will call me in an hour or two to find out where the legs werehours went by so I called the store I purchased fromThey said I would get a call back later that day to schedule a new date to get the legs delivered and other items switched outI never received a callI called the next day, no resolutionI am FURIOUSI spent so much money in this store and got damag

Rooms to go delivery drivers using profanity in front of my child as well as causing damage to my floor, door, screen door
R2G delivered my furniture on 1/06/There were three delivery employeesFrom the moment they entered my home two employees began cussing in front of my yr oldThe whole time they were complaining how heavy the furniture was and if I was going to tip them because they knew I had moneyOne of the delivery guys kept calling me "amigo"As they were setting my furniture in place they damaged my hardwood floors, damaged my screen door and my front door as they were entering with the furnitureI called R2G immediately after their departure and filled a complaint and stated the damage that had occurredI was told Customer Service manager would contact me immediately/as well as the delivery manager as well as the claim departmentThe claim department contacted me on 1/requesting pictures of the damageI have not heard from them since

leather living room is peeled
My complete leather living room is peeled with a use, and all leather is affected of a sofa and loveseat, the total cost was 2,including tables, one lamp and one tv, I heard from others costumers with the same problem, that a defective material was used on furniture and sold as a leather, and they have been dealing with many complaints, the agreement established a warranty for just one year, and I also include a protection plan that is also expired, a real leather is not suppose to peel leaving a fabric of different color exposed like my sofa and love seat, this started about one and a half year ago, but I decide to make the complaint now when I realized that the protection that I paid was useless
Problem Date: 10/
Purchase Date: 12/30/
SKU Numbers: XXXXXXXX, XXXXXXXX,
Order #: XXXXXXX
Sales No.: XXXXXX
Sales Rep: Pedro M
Payment Method: MasterCard
Payment Amount: $2,

I purchased a living room set a little over a month agoAfter sitting on the sofa once I noticed the back pillow was pushed all the wayIt was like you was sinking into the back of the sofaI immediately contacted rooms to goThey asked me to take pictures I did, but guess you couldn't see it too clearThey said they would send someone out to look at itOn the 9th of May I called to see what time the service agent was coming on the 10th like I was toldI was advised someone would call me back before 8pm, no one didI called the next morning and was told between 6-8pm someone would arriveNo one did, not even a phone call that they weren't coming I sent a email that night because the office was closedI said do not email me call with about this serious matter, they emailed meI called Monday asked for a supervisor, I have yet to receive a callBoth time I requested a supervisor I was told they are not available I got a email asking if I wanted to rescheduleI told them

Terrible customer service and delivery of broken products
DO NOT BUY FROM ROOMS TO GO, ESPECIALLY THE DALE MABRY TAMPA STOREThey delivered broken furniture and then refused a return
Don't just go off my review, look at all the other issues reported on other people reviews...Really look at each reviewEach one has a response saying they are so disappointed to hear of such issues, but the complaints go on and on for the same issues, if they cared they would do something about itThe sales people are nice, but they have to be that's how they make their living
RTG - How do you sleep at night when you know you treat your customers poorly?? Maybe we need to start contacting your spokespeople like Cindy and SofiaIf they receive enough complaints, maybe they will not want to be associate with you anymore either
Like others that have complained, they delivered damaged furniture and the delivery people broke my doorI ordered pieces of furniture and were damagedRooms