Rooms To Go

Furniture poor quality, fabric wear too fastCushion deformed
Product: Redan Sand Pc Sectional + Ottoman
Purchase date: Nov
Delivery Date: Nov
Order # XXXXXXXX
Sales Rep: A., Mark K
Payment amount: 1,
Payment Method: Store credit card and Visa
Problem: After weeks of the delivery date, the furniture start showing signs of wearing off too soon, the fabric, the cushion deformedI called to Customer care Center for let them know my frustration, they setup an inspection after days (Mar /2015), one technician came to my house, took some pictures and he let me know some boy will get in touch with me for a resolution
Rooms to Go never called for a resolution, I was patiently waiting until today (April 2015) when I called again
Now the history is different, they claim the product is in condition, and there is nothing to do
I'm very very disappointed, after I raised my voice, the Rep for customer Service, his name Benny, setup a

Was told an refund wasnt possible only an exchangeFor something we couldnt find
In we purchased two sofa, later we had issue with them so we was told we could exchange themWe did just take exchanged them for another brand new set this time it was a sofa and loveseatIn January there was an issue with the loveseat and it was replacedAfter came back to the store and told them that something was wrong with our sofa still within the same year in November they sent a tech to look at our sofa and explain to us that it was brokenWe was told to come in and reselect and if we were unable to find anything we would be refunded our amount paid intoWe came in but there wasnt anything to choose from within the store
So we came in again to see if we can find something different but still no luck in the storeWe went on vacation for the holiday and we were given days to reselect after returnWe return from vacation and came in the store to again find something but again noth

My wife and I stopped into to shop for furniture at the Rooms To Go Outdoor Store in Carollwood (Tampa) Florida last Wednesday evening (Jan 9, 2019) When we opened the door we noticed there were no other customers in the store/showroom and one sales representative in the back of the show room sitting as his desk He noticed us at the door but make offered no greeting and barely looked upWe continued to browse through the store and minutes passed by, however, the lone salesman in the store never so much as looked our way or mention that he would be with us Finally, realizing the sales associate was not planning to help us, I looked in his direction and made the comment (out loud) "Are you the only one working here tonight'" Finally, the sales associate stood up and said he is the only here...At that point, I was hoping someone else might be available in the back of the store to voice my complaint The sales associate still did not approach us to see if we needed assistanceFina

return policy issue year old mom did not understand and store will not work with her now
my 90year old mother bought a electric recliner chair and can not operate it the electrics work but she can not adjust the chair to suit her It scares her when it starts to move and she feels like she is always leaning forward out of chairThe chair is fine she is just too old to deal with how the chair works We called the store and they refuse to let her return the chair I feel she was talked into a chair because she was old and they felt she needed a lift chair She does not and we want a refund on the chair I tried to talk to the corp office and they said sorry but no return I feel they took advantage of an elderly lady that did not understand there are no returns allowed I have never heard of a store that will not do returns on in store products and not a special order item We would like a refund on the chairShe should not have to keep a chair that she hates and can

My husband and I purchased over $7,of furniture for our ! homeWe were not contacted with a delivery date and time and our house is empty!
After purchasing over $7,worth of furniture for our vacation home we requested that delivery be scheduled in the afternoon hours since we do not live in the vacation house and no one would be at the home We also requested a call for a time notification, which I was told is their practice anyway We did not receive a call or any type of notification as to when the large amount of furniture would be delivered to an empty home hours away from our regular residence This is simply poor communication for a large company After I called and had to speak with different employees to try to resolve this matter, I was informed that the time could not be changed and they did not accept time requests at all I was also notified that one automated call was made to our cell number and we did not answer but they did not leave a message or try aga

Almost half of the pieces of furniture were damage or missing parts and no one seems to care Delivery personnel did not want to do their job
Order numbers are XXXXXXXX and XXXXXXXX On May 30th we had our leather living room furniture delivered The delivery personnel on that day were courteous and professional However out of the pieces, were damaged The back of the right side of the leather couch was lower than the middle and left side The coffee table had a smashed in side as if a hammer had hit it The flap of the back of the leather loveseat that attaches to the bottom with velcro was cut short so it is just hanging there The delivery personnel unpacked everything in my house As soon as the delivery personnel was pulling out, customer service called and when I explained the problems, she said that she can have the pieces out but not until the 9th because that is the next delivery date available You would think that it will be delivered ASAP since of the pie

I had a terrible experience with this companyAfter receiving the wrong unit, being then lied to by a delivery driver (and he lied to his boss), and still being delivered the wrong unit a third time I am finished with themI also called customer service and spoke to in house managers times about this and was told by each of them (that's different people) that I would be getting a call back to address my concerns and no one once ever got back to meI finally called today to speak with the customer service agent manager and not only did he never apologize for this but he instead told me that I was never going to get a call back because those were 'in house' issuesI am so disappointed in the company because I have used them multiple times in the pastI do not recommend them anymore!!

Rooms to go caused $4,worth of damage to our new homeThey damaged our front door and wood floors during delivery and refuse to pay for damage
We bought furniture from rooms to go and it was delivered to us in poor quality or damaged different times, therefore furniture was carried in and out of our home different timesDuring delivery of said visits our wood floors were scratched beyond repair and our front door was dented and needs to now be replacedI tried to get rooms to go to pay for the new floors and door and they refusedWe then turned the claim into our insurance company who deemed the damage caused totalled $4,we lost $of that many due to our deductible rooms to go refuses to pay the insurance company or us for the total loss

My rocker is broken and I would like it repaired
On 3/7/we purchased a sofa and two power rocker recliners The problem is with one of the rocker recliners SKU(XXXXXXXX) cost $With in a six month period we had to have someone come out and look at the rocker because it was making a terrible noiseWe call again in a few more months to have them look at it again for the same reasonThey told us that it was fine and every time they came out my Husband would have to take off from workSo even though we still had a noise problem we didn't think it would total break in months
Today it is August 8, so we are months over are year warranty I called customer service and they told me they could not help me at all because we were over our warranty period I asked if I could pay to have someone come out and look at the chair because it is completely broken It can no longer be rocked in and it does not recliner any longer They said basically in a nice way they c

Product defects, delivery issues and poor customer service
On 8/30/I purchased a complete bedroom set for my son on Rooms to go Kids for almost dollarsI scheduled a delivery on a Saturday weeks after purchasedThey told me that I would get a call the day before with a frame time for delivery, well that never happened and I had to call to get that informationSaturday came and the furniture arriveBoth of the book headboards were damage, one broken and the other one had scratchesThe footboard of the bed had a dent and the dresser had a big scratch on topThey took back all the defected pieces and I immediately called customer service to get new piecesI requested a delivery day as it had to be during the week and I was working so requested it between 4-they told me no problemThat never happened either, they scheduled my delivery during the week during working hoursI took time off work to be present for the deliveryThey came and again the other footboard they

Purchased a recliner 1/9/to be delivered 2/25/Repconfirmed when purchased, it would be received even with that extensive delivery period
Purchased a recliner and sofa on 1/9/ After completing was advised it was not to be delivered until 2/25/I questioned how they could guarantee the furniture would still be available at that date and repsaid that we purchased it and we would get itReceived a call late Thurs., Feb18th that the recliner was no longer availableAfter much discussion, distribution repagreed to call the store to see if a substitute recliner was availableHe called back and said a manager said the comparable recliner we found on website would cost an additional $I then called the Raleigh store and spoke to a different manager than the dist.center had spoken withSpoke to "Wayne"Explained to Wayne that the sales repwho sold us the recliner said we had purchased it and would be received even with an unexplained week delivery periodWe

Useless leather protection warrantyPoor customer serviceScam advertising tacticsHorrible product quality
Item purchased on 3/18/
If you buy their "year leather protection" "Force-Field" warranty, it ONLY covers food/beverage stainsI was not told that at the beginning or I would not have bought a white sofa/sectional
Also, if you file a warranty claim with them and the tech comes to your house and sees your food/beverage stain but also sees ANyTHING else other than food/beverage (like ink stain, jeans color transfer, crayon, etc.) they WILL VOID YOUR WARRANTYSo they won't clean or deal with your food/beverage stained area because you also have a ink mark!
I told them, "First, you didn't tell me from the beginning what the limitations wereNow you won't even clean the food stainI'm not asking you to clean the ink stain but you won't even clean the food stain because my leather is not 100% free from other stainsHow can one keep the leather 100% clean BESID

When I had my couch and ottoman delivered they where throwing it off the truckMajor issues out of couch and ottoman thereafter
When I had my couch and ottoman delivered they where throwing it off the truckThey also sent the wrong pillowsCustomer care said to call if there where any issues out of my furniture and they will send me the correct pillows I still have not recived the pillows and shortly after the one side of my couch started making noiseThey send someone out and he said nothing was wrongA few months after that the ottoman began to tearSame guys comes out and said it was a dogI don't own a dog and pets are not allowed in my homeHe then said it must have been done by my twins who are only months old! I put him out of my house and called an complained about him before he was even out of my drivewayRooms to go now claims they have no record of me calling about the delivery men throwing my furniture or about the repair guy and is blaming meI have only

I ordered a chair from this company and they delivered it three timesThe product was the wrong color or damaged when delivered each time
I ordered a chair from this companyThe first time it was delivered it was the wrong colorThe second time it didn't have a fastener to insert the leg of the chair into and it had black stainsToday was the third time and it had black stains on it againI asked the delivery man what to doHe was in a hurry and just said to clean it with cleanerHe also didn't document the stainsI used the cleaner and called the companyThe stains did not completely come outThe customer service is not helpful eitherAlso, the delivery team is supposed to call and confirm delivery dates and call when they are on the way to your home but they never do either of those two thingsI spent a lot of money with this company and it's frustrating when the products keep being delivered wrong or damaged

I chose a sofa sectional with power recliners and when it was delivered the recliners were not powered
On 09/23/I visited Rooms to Go at I-Frontage RdI saw a sofa sectional on the showroom floor advertised at $1,for six piecesMy wife and I sat down and like the features of a two-power reclinersWe then spoke with sales men Axle Oand advised him that we wanted the sofa exactly like it was on the show floorHe advised that the show floor display was a seven piece and that the price would go up $I then asked then why the big advertised sign for only $1,He then replied that how it was just set upSo, I agreed ok we like the way its set up once again I advised him that I wanted it the way it was displayedThey set up a delivering date of 10/04/When the sectional was delivered, I did not notice that the recliners where not powered but they were the manual kindMy wife was the one who notice the problemI then contacted MrOand explai

Poor Quality - Furniture is Peeling & Cracking
I purchased a so called leather living room set years ago and it started cracking & peeling by the 2nd year of use but because I had the extended warranty RTG came & replaced pieces and would not restart or extend the warranty furtherWell, several years later I began to notice all of the pieces were peeling & cracking so I called customer service & they told me that they couldn't do anything because the warranty expired, however, when I spoke to one of thier salesmen, I was told that there was a recall on their leather blended furniture and I should contact corporateCorporate told me there is no recall but they would give me a $store credit toward the purchase of a new set but I would have to give them my entire set, which is crazy because I definitely do not want to ever purchase any more living room furniture from their company
I would also like to add that it is very disappointing & disheartening to spend several thousa

Reclining Leather Sofa, Loveseat and Rocking Recliner peel and crack even though protectant was used, age of furniture less than years
I bought a reclining leather sofa and loveseat with the extra rocking recliner to match in August of The warranty is for three years from Rooms to Go but one doesn't expect their furniture to fall apart and be nothing like it was from ordinary use especially after using the protectant I thought I had bought leather furniture but this is something else because it is cracking and peeling and flaking off and now my furniture set is an embarrassment I contacted Rooms to Go expecting they would stand by their product and do something to replace it since all of the pieces of furniture are cracking and peeling badly, not just an anomaly of one piece of furniture going bad Instead, I got a paltry offer that did little to replace my existing furniture When Rooms to Go sells bad furniture and won't stand by their product, why would I want to spe

Manager with bad actitud and bad customer service management to the client
We purchase a couch on 11/25/that was not available in the show room to see itThe sales person stated that the color of the couch is the same as the another unit available in the storeWe go ahead and place the order paid in cash and waited for the deliveryOn 11/29/the couch arrived in good condition but the color is not close to the one the sales person showed us in the storeWe went back to speak with the sales personShe stated that the only solution was for Rooms to Go to pick up the unit and wait to days to receive a check over the mailI asked to speak with a manager that came out with strong attitude and she really treated us in a really bad mannerShe also claims that I want her to change the company policy and that is impossibleI don't want to change the company policy, I just want to be treated respectfully and with courtesyShe did not even pay attention to any of my concern

Bedroom furniture not delivered on scheduled dateNow I have to take more time off from workNo one called to tell me that I had to reschedule
My puchase was made on 4/30/16, order#***It was an Internet saleasI should be refunded for delivery charges because on my inconvenienceI selected *** For state but I did not see *** for the cityI had a afternoon delivery for 7/19/At 7:30pm I called customer service XXX-XXX-XXXXThe customer service repcalled the driver and said the driver was making a delivery in *** *** ** and that I would be the next deliveryShe also said the driver would call when they are on their wayAt 8:56pm the driver Jason called (XXX-XXX-XXXX) and asked me did I want to rescheduleI said no because I would have to take more time off from work and would probably have to wait for another late night deliveryJason said he would be at my house by 10pm I said okI fell asleep on the sofa and woke up at 11:17pm and called JasonJason said

The sofas I bought were BadRTG sent a RepI got a call from HQ to go pick another sofaI couldn't find another I liked and they wouldn't refund
My order # is XXXXXXX The item number # of the defective Sofa is XXXXXXXXThe payment was through RTG finance with Synchrony Bank and the total amount was for $2, I bought Sofas, end tables, Lamps & end table on the 27th of November It was delivered on 28th of December
At the showroom, I noticed the fiber of the Sofa coming out I tasked the Sales RepJohn Wand he said it was just the display item that had the issue only for me to discover the same issue less than months after it was delivered
I called & someone came on Feb9th from RTG to look at itI got a call on the 12th of Febthat I had days to choose another SofaThe problem now is that I couldn't find another Sofa that I liked and I have mega doubts if the next sofa I choose will not fall apartI called RTG today March saying