Rooms To Go

Delivery driver was late
Forgot my Server
Left trash all in front yard
Left his tool behind
Left one the bench still wrapped in plastic & blankets
My Husband & I went to rooms to go in Brooskhire on 4/4/picked out s mattress, table, stools a bench & a serverThey said they would all be delivered 4/13/I got a call wednesday 4/11-confirming the delivery date & time 11am-3pmI got another call the day of delivery confirming time again, I received another call that day this time from an actual person, she said driver was running late & would deliver from 2-5pmOk so now I gave to cancel my afternoon plans, but I didnt make a big deal of thatAlmost 5pm & driver arrives, sets up my mattress, table, stoolsTakes my old matress throws it in his truck & takes offDoesnt say a word, doesnt give any papers to sign or to confirm deliveryI was missing my Server, and he left behind his tools and the bench was still wrapped up and also was wrapped in blanketsHow do you

I am complaining about the customer service I received from Rooms to Go and the refusal to put in shelvesAlso the response time from store manager
I purchased a Sofia Vergara glass curio from Rooms to Go on Thursday, 3/31/The cost was $in totalWe agreed it would be delivered on 4/8/16, the following Friday, 4/8/The deliverymen came with the curio which later when I cleaned it, I found shards of glass They brought in the two shelves and said, "Customers have to put them in themselves." I told them that I could not lift heavy shelves due to surgery I had just recently hadOne of the delivery felt sorry for me and attempted to put one inIt was the wrong size! I received a call promptly after they leftI was really upset because 1) the delivery men were telling me to put these glass shelves in myself which was never told to me at the store 2) they were the wrong size 3) The customer service would not be flexible and gave me two dates for the arrival of a technic

I was lied to and deceived and management would do nothing to resolve my issue
I purchased a King size bedroom set at the end of MarchMy original intent was to take advantage of the Anniversary Celebration and I applied for credit to take advantage of 0% financing for monthsI understand that this is all up to credit approvalEvery conversation that I had with my sales agent was about 0% for monthsHe explained that there were different credit companies, but never once did he explain that the 0% for months was only offered through one of the agenciesIt took over a week to get my credit approvalI finally got the call from my sales agent and he told me that I had been approved for $Never once did he tell me that it was not through the agency that was offering the 0% for monthsHe knew full well that I was only interested in financing if that was the option that I gotI then went into the store to purchase my bedroom setI was purchasing a mattress that I

Purchased chair on 12/30/This chair defective 01/09/Replacement chair on 01/12/also found defective on 02/13/16-return of $denied
I called and on 02/13/RTG has denied the refund of my total purchase price of $I do not want to continue to swap out chairs

defective piece of furniture, full price should be refunded
Rooms to Go Customer Service:
RE: Defective piece leather sectional (order no #XXXXXXXX)
We have purchased this piece leather sectional on 8/11/and within year it started peeling off at different area without much useWe have first contacted rooms to go customer service in august of last year, and experience was not supportive at all and customer service was extremely rude saying it is out of year of warrantyWe also sent email with pictures without responseNow after months of trying to get this resolved, this sofa if peeling off very rapidlySliding storage has been broken withing monthsMy year daughter recently choked on one of the peeled pieces and it is a serious dangerWe purchased lift top cocktail table which was not of good quality eitherWe spent almost $for this defective productThrough public forums, we discovered that lot of people having similar issues with this product

I purchased a bedroom suite from the Bradenton store on 8/and still have not received the full undamaged set
I purchased a bedroom suite from the Bradenton rooms to go when it was delivered that week the night stand was damaged the foot board was damaged by the delivery guys and so was the dresser when they stripped out the bolts to the galaxy top and the queen mattress was very wet and smelt of mildewThe next week 9/8-9/yes different days for different items mattress this time was okDresser damaged again and no footboard at all..yes so third delivery date Saturdays later and yay another damaged dresser and foot boardOh ya and customer service says call a store manager really?? What's a store manager supposed to do with itSo here we are 9/next delivery date was informed by machine not asked if it was ok!! So 1-and what there running late as changed to 5-sorry I won't be home well won't a neighbor let them in they asked me no I said I have tickets for

I was promised a refund within business daysIt's been over month now and the story why I haven't received a refund changes each time I call
Worst furniture buying experience Didn't have the furniture I orderedIt was back ordered didn't inform meMissed the hour window for deliveryPromised me a refund of half of the feeThis was over a month agoCalled times about a refundEach time I am told will be refunded to my card in daysNever happenedCalled today and told a check is going out in today's mailAnd they don't issue refunds to cardsLies to so many timesThey change their story every time as not to issue a refund

I ordered dining set and living room setdirty finger prints going back and forth with exchanges, they can't get it right
on 9/29/I bought a dining set with chairs and bought extra chairs,the chairs are white leather, plus I bought a living room set sofa love seat and tables and gt the protection spray total cost of bill with delivery set up and tax $I put down $the furniture was delivered octi showed the delivery guy dirt mark on love seat he said wait days might be tape mark, I spoke to the office that day they said go over everything and get back to them in 48hrsI did they scheduled a tech to come out, first of all he was rude, huffing and puffing like I was bothering him, he used one cleaner to get stains off chairs didn't work, came back with googone left grease stain on top of the dirty fingerprints, was worse then what it wasI had paper showing where stains were he didn't look at it, told me they were shadows, there were black fingerprints.som

First delivery of bar stools, wrong heightstill not rectifiedSecond delivery of bed room setMissing multiple parts to assemble
Order numbers
Order # XXXXXXX
Order # XXXXXXX
Both orders purchased the same daySales man was told we were looking for 30" bar stoolsThey delivered 24" bar stoolsBrought it to customer service attention via phonewas transferred to salesman who serviced usHe informed us that we would need to drive miles, miles each way to pay an additional $per chair for his not listening to what we wanted
Second order was a bedroom setWhen delivered, the bed is incomplete, no bolts, no legs, no bed railsThe bed is useless until the parts are UPS'ed to me and then I have to request to schedule a time when they can come out to finish the installationWe are now without a bed to sleep in and bar stools that leaves our chins on the bar

Brand new dresser came broken or chipped times; store not sending another one, nor refunding our money
We ordered a King bedroom set from this store in Tampa, FL locationWe received the set months later with broken dresserWe asked for a replacementIt came days later and that was broken tooSo they sent another replacement a week later and it was chipped off on the front left pillarChip off was so bad that it couldn't be fixedThey sent the 4th one and this was broken too on the counter top (back edge of the countertop)We then contacted the store and store said they cannot do anything because their area service manager has marked on our order 'no more replacements'When we spoke to Customer Service, they said the same thing and told us that we should have kept the damaged pieceThe damage was very much visible and why should we keep anything which is broken at the time of deliveryIf we are spending approximately $on a set, we deserve every single piece to be

Refusal to repair/replace product damaged due to no fault of my own
I purchased the Noah Chocolate PC Bar Height Dining Room Table w/Vanilla Barstools (Model #XXXXXXXP)in Feb with a delivery scheduled for Apr My purchase and delivery experience was great, but over the holidays, I noticed that the black dye from the table faded onto one corner of each of my stools I placed a service order the first week of Jan and a rep paid a visit on the 14th and took pictures and let me know before leaving that customer service would contact me with their decision The following week I received a call from CS and was told that my claim was denied because it's not considered a "manufactures' defect"Point blank, periodI've only had the set months and there is no reason the dye should be fading, so I was expecting an attempt to repair/replace and/or exchange if this obviously can happen to the entire stool, but I got nothing Only DENIED So disappointed because I've ne

Both of my bed frame storage drawers came damaged and its been months and still no replacement yet.My nightstands are damaged and nobody comes
This has been the worst service everI am again and again rethinking why I ever trusted and purchased my furniture from Rooms To GoI made a big purchase of around 6000$ and at first my sales rep,Michael was really nice and patient when I made the purchase and I contacted him when I had questionsHowever,when I contacted him with my problems,he straight out didn't even reply for almost a whole entire month until I called customer service but again he said he'll do the things I asked like swapping head boards from the white square cushion to the plain basic board for my bed frame but months later,nothing happenedI ordered two storage bed frames and the drawers came damaged for both of them and I asked for a replacement since January and a month after a month,I get excuses of why it can't be deliveredAlso,I order dark colored night

Dining Room Set Defective after month
On today, I noticed that the table was peelingMind you this table is never used to eat on, because I value the design and style of the dining room setI called to speak to a representative, and of course she stated a technician had to come out a take photosAfter reading the hundreds of complaints on line in regards to this service, I am uneasy that Rooms To Go will take effective measures to correct the problemI am still paying on this purchase and very upset that a defect of this magnitude could possibly be disregardedI found this email address online and hope that someone will ensure me that this matter will be situatedI asked for an email confirmation and the rep stated that she could not provide that for meI have not had this set an entire year and with a purchase that was well over $you would think customer security and satisfaction would extend beyond the purchaseThere was no flexibility offered with the dates of the

Bought a bed online and was broken withing a weekThe quality is quite poorA technician came to "fix it" but the bed is not safeI purchased a bed (LUCIE GRAY PC FULL CORNER BEDXXXXXXXP) online on October 28, which was delivered a week after and it was broken within one week!!!!! I called customer service and they sent a technician to "fix it" but is still not safeThe quality is just poorI talked to someone via chat, and I printed the conversation just in case, and I was told that they could replace it, but I told them that I did not want the same bed, because of the poor qualityThey said that they could only replace it with the same kind of bed or that I could pay the difference for another one but that I need to pay for the shipping AGAIN!, I don't mind paying more for another bed if the quality is going to be better, but I do not think is fair to pay for another shipping fee!! I already spent on the delivery fee once, If I had known that the quality was this bad I would

THey do not explain the return or exchange police to let the customer know ahead so a choice is made Misleading customers
I went to rtg daytona beach location to purchase a mattress, and spoke to chris and mentioned the height of my bed, and asked him to see a high profile and a low profile beds, and I explained to him the hight of my bed being about 12-inches of the ground When the mattress came with the in spring box the total height was over feet which made it impossible to get in and out and no way for my baby to sleep on, it was a dangerous heightI called and explained to Chris the salesman of the issue and I told him I do not want to pay another deliveryAfter hours I called and chris said this is a wash, he made it like rtg doing me a favorabout days later I called their number to get delivery time and the reptold me you have a negative balance of dollars which is store credit and we started talking and she goes on saying that you are charged for de

I bought a sofa and loveseat at Rooms To Go in Asheville NC on June 30, The first time people sat on the couch the couch frame broke in the middle in NovemberIt took till last week to get someone there from Rooms To Go to look at itIt cannot be fixedI have tried calling the store to no availNo one answers the phonesI have held for minutes at a timeI have invested $in this set and cannot sit on the couchI need helpI want my money and taxes backI spent months trying to get the bill charged right from them because they charged over $extra thru credit companyI dont encourage anyone to buy from this company
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Delivery guys caused damage to our stairway months agoWe filed a claim that day and followed up repeatedly with no response from Ruth agent
We have tried numerous times to email and call the Agent we were givenWe spoke to her onceWe were told to send in quotes and pictures which we did and can't get a responseThe info we were given to contact our agent is Ruth: ***@troomstogo.com and phone #XXX-XXX-XXXX

we purchased a fabric warranty with a set with tables and the tech damaged our couchwe were given a reselection but not for tablesnothing matches
This was the worst warranty experience I have ever hadwe continually got the run around when trying to set up a repair or exchangewe purchased a package (sofa, chaise, tables and lamps) our couch was damaged by a technician treating a spot using their fabric cleanerthey agreed to only replace the sofa and chaise because our original items are discontinued So we are stuck with tables and lamps that dont match anything in the store which is a waste of our moneyplus we were required to repurchase the fabric protection plan on the new couches for an additional $So our exchange cost us $with taxesI would have understood if they at least tried to meet us half way on the extra fees or given us our full package value backthey rather lose a customer and cardholder over $tables

we spent almost $for a sectional sofa with three power recliners and within a week the motor went bad in one sectionThe repairman had to order a new motor and we were told it would be shipped to our residence within days.we received a phone call from customer care that the part would be received within daysThat was early last week with no part receivedWhen I called customer care this morning I was told it would take as much as days to receive itI asked for the entire section to be replaced and it won't be available until another weeks! I will never buy another piece of furniture from Rooms To Go again!

We had a bedroom set delivered and in the process of taking a book case up stairs the delivery crew hit wall and knocked out a 2" by 4" section of our wallThe damage was pointed out to us by the delivery driver and he noted it in the delivery including pictures he took of the damageHe informed us that we would here from the company in the next 3-business daysWhen no one called we reached out to customer service and have gotten the run-around for the last three weeksNo one will call us and every call taker we speak with refuses to transfer us to a supervisorToday we told that the company is not going to do anything about the damage they caused
This had just been the most recent incident in what had turned out to be nightmareRooms To Go is the worst business I have ever done business with