Rooms To Go

Delivered couch with wrong legsWon't send correct legs or reimburse for not having legs
I purchased a two piece sectionalUpon delivery, the delivery ment stated that the wrong legs were included with the sectional, and that I would need to contact customer service in order to get the correct legs ordered/deliveredI immediately contacted customer service, who then shipped out another set of the wrong legsOnce again, I called customer service, and they shipped me the wrong legs, for a total of three sets of incorrect legs
At that point, customer service scheduled a service call for me so that a technician could come out and assess the situationThe technician confirmed that I had, indeed, been sent the wrong legsAt this point in time I had had the sectional - without legs - for about a monthI called customer service and asked if I could just accept the furniture as-is, without legs, for a partial refund, to which the representative on the phone politely agreedShe sta

I had a positive experience in purchasing my furniture But products arrived damaged or missing parts
Customer service was not easy to deal with It took attempts to explain what was broken A tech came out to take pictures and still nothing was done Finally reached a supervisor who took care of everything
Will defiantly not be going back

Rooms To Go is refusing to honor their commitment to exchange a Tempurpedic Adjustable bed frame
In November I made a major purchase of two Tempurpedic Twin XL adjustable bed bases along with two mattressesThe total cost was more than $I took delivery in late November and within two weeks started hearing a noticeable creaking noise on the upper part of one of the adjustable basesI could see no noticeable external defectThe noise occurred when it was raised or lowered and also from any pressure while moving on the mattress
I immediately called Rooms to Go customer service to schedule an appointment to have a service technician take a lookThe service technician arrived on 12/29/and confirmed verbally to me that the bed frame was defectiveHe took at least photos of the bed frame and told me he would direct customer service to schedule an exchange for a new bed frameHe said I should expect a call within business days
After business days we

Furniture I purchased was assembled in poor condition and ive had it looked at once alreadyNow they wont look at it again, b/c no extended warranty
I purchased a living room set and kitchen set from RTG in Oct 2015, order#XXXXXXXXXIn the first quarter of 2016, I had to have them come out because the backing in my couch was coming up, and the chairs that accompanied my kitchen set were shaky and needed to be tighten upThey did that, but shortly after my warranty ran out later that year they started to do the same thing again, especially my kitchen chairs and tablesI called RTG and they said I needed to contact a furniture repair person, because there was nothing they could do
I called them again earlier this month 5/when the marble tab top to my kitchen table almost fell off and hit my sons footNot only was the table top wobbly and shaky, all my kitchen chairs had to be re-screwed, one screw in the middle of a chair was completely missing and two off the chairs don'

I am writing regarding what I have experienced as a "bait and switch" extended warranty sold by Rooms To Go
In November 2015, I purchased two matching Cindy Crawford sofa's from a Room's To Go "Black Friday Sale." At that time, I also purchased the offered fabric protection planA couple months later, I received a call from Rooms to Go offering to sell a three year extended warrantyThe Rooms to Go representative listed a very long list of all the features and benefits of everything the extended warranty coveredIncluded in this list were cushions holding their firmnessI remember specifically asking how the warranty would differentiate between that and "wear and tear"The Rooms to Go Representative said that for three years "wear and tear" was not considered under the warranty
This brings me to todayI called Rooms to Go customer service to make a warranty claimCustomer service told me to call the third party warrant y departmentI explained to this warran

My husband and I purchased three couches from RTG 03/08/We were advised that our furniture would be delivered 03/31/between AM - PMWe accepted their delivery service declaration and planned all other Saturday appointments and obligations to take place after 1:PMTomorrow is Easter, so there is a lot on my plate, as we have family coming in and we are leaving for vacation later on Easter SundayI called their customer care line at 12:and spoke with TonyHe confirmed my delivery time to be correct (9-1) and he called dispatchPer dispatch, driver was in my area - just made a nearby delivery - and would be at home by 1PMAt the very latest, 1:- 1:PM, in case traffic was an issueAt 1:PM, I called customer care for a 2nd time and TT AbigailShe advised that RTG called me at 9:AM to advise of a delivery changeShe claimed that my delivery time was bumped and was now slated to arrive between 1-PMI was never notified, via phone call, text or email, that this change occurredNo one from their company thought it important to give me a professional courtesy call indicating as suchI told her that I found her information quite suspect, considering how Tony confirmed 9-I was assured that he driver would be at my house by 2:- he was still in the areaIt is now 3:PM, I am still without my furniture and I had to call customer care a 3rd timeI am waiting for a supervisor to hop on the lineI already demanded that my shipping and handling/delivery fee be reimbursed to my credit cardThey have wasted my entire day, they failed to honor their own declaration to me as a customer, they have given me information several times today, and I had asked to pick up from the store to avoid the feesThe store said that I would be charged either way, so it would be best to have them deliver and set upI am now on hold for the next supervisor to address the issueI would like to know when my furniture is going to arriveThere is no way this company has earned an A+ ratingI posted a review on Yelp (there were many others there) and I have reviewed the negative reviews on Revdex.com - of which, greatly outweigh the positive reviews and neutral reviewsYour service is a joke

I purchased an adjustable bed and mattress less than days agoThe bed in the show room was great, not firm not too softWe made our purchase and waited for the deliveryThe night of delivery and set up we both (my husband and I) noticed how stiff the bed wasWe decided given it was a new mattress to just give it a week or so accumulateA few weeks go by and finally this morning I have had enough and decided we were going by Rooms TOGO to see about exchanging it outWell, apparently Rooms TOGO does not offer any type "comfort" and or "customer service" policiesThe store manager was very happy to point that outThe man told it should "wear down" within days? If this brick of a mattress wears down from its current state in days...it'll be useless in a yr I was given their number which was a waste of minsSo in closing we are now stuck with a bed we can not sleep on which by the way was over We have already donated our old mattress set so I am at a loss on what to nowI am absolutely in shock that Rooms TOGO refuses to help in any way!! We will never use this company again sadly!

We ordered a bedroom suiteReceived a delivery date and time to that involved a four hour window on a weekday afternoonMight I say I am a soldier than had a busy schedule today and had to make room for rooms to go for the morning which was fine as long as I had went back to work in the afternoon but it's almost 6pm and no answer I had to take my son to the hospital but my sister was here and the dispatch called me and told me they were exits down and it still took them forever to show upShe then call me and said they were almost thereI called an hour later and they said they came and no one was there and that they called me but that was not true because I did not see a miss call from themAlso before when they were trying to call the driver they couldn't reach him and they were calling him over timesCustomer service said the delivery manager was going to call me to see if they can deliver it still and that was over hours ago and still haven't heard nothingI wasted my whole day along with my sisters worrying about rooms to goThe customer service people were great but the delivery guy and his manager are horrible and I am so done with rooms to goI am definitely not wasting my money and time on you all againEspecially when yesterday I try to call and reschedule and you told me it was too late to and can I find someone else to be at my homeI am on hold with customer service still while I am writing this message.but received no delivery or alert during this time periodDispatch said the delivery manager have not emailed them backLike who does emails you should be calling himSeriously rooms to goI just want to know if you are going to deliver my stuff today because if not I will be going to the store before it close or in the morning to get my money back

On 08/17/I purchased a bed room setThe drawer chest-white SKU NoXXXXXXXX came damaged in SeptemberI contacted customer service & was told a technician would come out on 10-09-at 10:AMThe technician never cameToday 10-23-18, the second chest came damagedI called customer service & was told a technician had to come out on 10-29-to inspect it before they would order a new one because it was the second chestThe chest today was not even in a box with pattingIt only had a blue blanket on itThe men who dropped it off today took the first damaged chest & noted the damage to the second oneIt is going to take another month to receive another chest & hopefully it won't be damagedI called Tampa Rooms To Go Kids & asked if the inspect the furniture before they delivery it & they don'tThe Tampa Representative also said the chest should not have come to my house out of the box with no patting
Product_Or_Service: drawer chest-white
Order_Number: XXXXXXXX
Acc

The bed I order was delivered Damaged
I purchased a dollar bed for my son, the bed arrived damagedThe delivery person stated they would order a new piece (the first hours I waited)I agreed to it and waited for the next deliveryI contacted customer service a few days later and they said they did not know it was damaged so the secluded the deliveryI waited more hours on the replacement day (hours)When the replacement arrived the said it was the wrong part so they would have to order a new head boardAfter they left I contacted customer service I told them I wanted my delivery fee refunded to me, they said no and Rooms To Go does not compensate for time (that is a bad policy)I asked to talk with a supervisor, the supervisor told me to deal with it and that she is tired of people complaining about their furnitureSo I then contacted corporate Offices the just transferred me to customer serviceThe person I talked to said if I don't like my furniture she would be

Rooms to go delivered to our home and damaged WallsNow they are making it impossible to come to a compromise for compensation for repair
Property Damage Claim Order #XXXXXXXX

We did not receive ALL pieces for the two 4-cribs that we purchased
We purchased two Delta Canton 4-Cribs in March of At which time, we were told we had to purchase the toddler guard rail separately for a minimal feeWe were advised we could do that at anytimeSo, about March 1st, 2017, I contacted the store to make these two purchasesI was told not only that the crib has been discontinued, the guard rails were supposed to come with my crib and not purchased separatelyAfter speaking with Jerry the store manager, customer service representative (different reps), and everyone reaching out to Pat D.the regional manager, I was told nothing could be doneThe new model guard rails wouldn't fitHowever, I have to go to Delta directly to purchase these pieces I need for this exact crib for dollars a piece plus taxes and shippingHowever, I do not believe I should have to pay even more money for an item that should have come with my crib in the first placeThese crib

Dealing with Rooms to Go has been the most comical and ridiculous experience I have ever had with a businessUnfortunately, the laughs have come with tears of sadness and frustration with the way the company lacks respect for the customerI have been trying to get a non-damaged piece of furniture since DecFurniture and mattresses have arrived damaged every single timeThe company blames the shipping companyI honestly don't know how the company has an A+ rating from the Revdex.comThe beauracracy when I call service is absolutely fruitless and frustrating

This company continues to call and harass me concerning a employee who was briefly employed by the company I work forI have spoke to numerous "manager/supervisors" asking them to no contact me regarding this employeeWith employees I have no connection to this one individualAll my request have went unansweredThe calls continue at all hours of the day and nightEven though multiple "managers/supervisors" have assured me that my number was removedThis company has zero policy for respecting an individual who personal phone number, not a company line, was given out by someone with out authorization

Help lost order!!!!
HELP LOST ORDER!!! Trying to locate a delivery of our mattressThe mattress was suppose to be delivered on Saturday (Aug 18) The apartment complex wouldn't provide the apartment keys until noonCalled Roomstogo and they said they would contact dispatch In the mean time, Roomstogo did not deliver the mattress and they have my account locked for hours hours later my account is still locked and I still can't get a status on my account Please someone unlock my account and provide a status and find my order TIRED OF SLEEPING ON THE FLOOR!!!!!!!! Order number XXXXXXXX

Incorrect bed delivered, refusal to deliver correct product without more money
I ordered a queen bed and mattress and box springs on rooms to go online however when the bed was delivered there was a queen bed with a full mattress and box spring I made the delivery man aware that this was incorrect and they rushed me saying you need to make a decision do you want to keep it or not keep it we have to hurry and get back to Charlotte I probably told him that I needed to contact rooms to go before making a decision and they told me that they did not have time to wait for me to contact rooms to go they would just return the bed so they packed it up and left I contacted rooms to go and made them aware of the error and requested the correct bed be delivered with the correct box springs and mattress they refused, the order was canceled and only a partial refund was given to meI was then told to get the correct product I would be required to make an additional Paymebt before their error cou

Lied to numerous times and still do not have my furniture
Salesman told me my children were would be fine for delivery, but when drivers showed up they would not deliver with only my children thereI called customer service and they told me I had minutes to get an adult thereI had an adult there in less than but the driver was long gone and customer service ashard me that they were out of the areaThey refused to returnI was lied to numerous times by many people on August 8th of

Long delivery, rude, incompetent delivery person Cursing
I waited two weeks for delivery of a mattress and the truck arrived two hours past the three hour window givenThe delivery men were both obviously in a hurry to leave They both complained when I told them the furniture needed to be carried upstairs Rude driver carried mattress by himself instead of waiting for helper and dropped mattress on soaking wet driveway in pouring down rain He did not aplologize, rather put his hands on his hips and said "well, what do you want to do?" I said I wanted another one he seemed determined to make sure he did not care one way or the other They dropped my sofa out of the truck onto one end on purpose to get it out of the truckWhen they unwrapped it on my front porch, we found that the end got wet, even though it was wrapped in a blanket and plastic The driver put his hands on his hips again, and said "what do you want to do? Because if I carry it upstairs, I'm not carrying

my experience with rooms to go was not a good one I went in to buy specific items got upsold more than I wished but that's their job rightprevious customers were right it states on the back of receipt you have only hours to change your mind but your stuff does not get delivered within hours so how are you supposed to know if you like it or not ok so a week later I got my bed and within days it already has a problem of course the salesman Corey Stovall said no refunds so I spoke to the manager Landon Neece said the same thing all they did was give me custservice number who said it will take a week to have someone out here to fix itwould not recommend rooms to go to anyoneas manager Landon Neece should have authority to help customers if not what is he there for

Merchant is failing to honor the terms of the warranty that was purchased
I purchased this furniture on 11/13/16, order #XXXXXXXX, for my daughter who is a Florida resident 6/4/Rooms to Go was notified of a food stain that did not come out with their supplied cleaner (per the warranty)On 6/19/Rooms to Go sent a technician to clean the furniture but the food stain remained The technician that cleaned the furniture stated the cushion covers would be replaced as he was not able to get the stain out On 7/2/my daughter called Rooms to Go as the replacement covers had not been received She was told that they could not replace the covers because the furniture was discontinued, and a supervisor authorized professional cleaning of the furniture, and the cost would be reimbursedOn 7/24/I spoke with customer service to understand why the terms of the warranty were not being honored I was told that because there was dirt present, in addition to the food stain, this vo