Rooms To Go

BUYERS BEWARE apparently poor or deceptive business practices at this location
Purchased a piece of furniture and paid with credit cardThe sales person never disclosed their rigid and inflexible return policyOnce the furniture was delivered we discovered it was too large for the room and called the next day with a request to returnCannot return and get a refund, only a store credit, which I declined, since I choose not to do a transaction with Rooms To Go ever againI was told by some rude person named Bob, tough luck, you should have read the back of the contract! The contract did have a description of their return policy printed in very light grey ink pretty hard for a seventy year old to read, even if we were made aware of it at time of purchaseI have bought many, many rooms of furniture from this company (in Florida) but will never deal with them againBUYERS BEWARE Slim Shady sells at Rooms To Go!

I am so upset apparently I'm dumb for listening to the salesman at Rooms To GoHe told me that the coffee table that I purchased was acrylic not actually glass and was shatterproofMind you I wasn't going to buy the glass tablesHe took me from where my stuff was located that I was purchasing and showed me the glass tables and swore up and down they were acrylicNow believing that you are NOT allowed to misrepresent your product because that is advertisement I bought glass mirror tables from Rooms To GoWhen I called to find out how to get the piece of what I was told and believed was acrylic everyone they acted like I was a *** because mirror is made of glass and not acrylicThey now refuse Freplace it or even let me return it and pay the difference on some that won't kill my children if they fell through itAnd had the audacity to tell me that my children wouldn't be harmed if I just tell them to stay away from itFirst of all I'm not the liar here your up-selling no regard for children's well-being sales department is and you are for not standing by your product second of all how dare you tell a woman she's overreacting her children aren't going to get hurt on glass if you tell them to stay away from it and make them mindThat you have children yourself and they didn't get hurtAs to imply that if my children just knew how to behave they wouldn't get hurt on glass tablesREALLY? Then the best part about all of it is they keep saying it's a simple repair for me to just call a glass company and have it fixedNot really the point considering you lied about the productThe product is now broken and you you won't fix itBut you'll give me the number to a glass company that canWhy don't you just fix it? The salesman name is Ruby S*** and he no longer works thereIf you can believe that? Super convenientI do still have his cell# 678-596-its on his Rooms To Go business cardRon S*** is the manager or district manager that I spoke to over the phoneHe informed that there's nothing he can do for meThen in a very demeaning tone proceeded to tell me that mirror is glass not acrylicAgain I would have never disagreed with that if it wasn't for your lying salesman MrRuby S*I also went to the story the next day after that phone conversation because it I truly couldn't fathom that this is how a company is allowed conduct businessThere I spoke to the store manager I did not get his nameHe also needed to tell me mirror is glass not acrylic you could not see through itIf it was acrylic it wouldn't reflect up like mirrorAGAIN I get it!! I told him about the salesman and his up selling lying tacticsI asked him what mother would buy glass with children? His response was not only ignorant but appalling! He did look to see if I could order the piece that's broken from Rooms To GYou can't ! I do appreciate the effort, but feel like it's just not the right way to handle this situation

Bunk bed safety rail was broken upon delivery and has yet to be repaired after weeks Can't use the bed obviously and I want a full refund
I bought a bunk bed for my year old granddaughter and the top (most important) safety rail was broken upon arrival I've ordered three replacements so far and each time the wrong part shows up at the house The customer service rep seems to know exactly which part we need, but when the driver shows up, he's carrying a small box that is obviously not a foot railI'm done with this non-sense and want my money back If this compliant doesn't solve the problem, I'll go to court to get my money back

We purchased an Extended Warranty for a 6-Drawer Dresser Baby's sneakers melted varnish on top of dresser Warranty company denied claim
COMPLAINT AGAINST: Rooms-To-Go, NW Federal Highway, Jensen Beach, FL XXXXX (XXX-XXX-XXXX)
BACKGROUND (ROOMS-CLAIM #XXXXXXXXX - EXTENDED SERVICE)
On April 23, 2016, my daughter and I purchased a DRAWER DRESSER for my grandson, who was years old at the time
The salesman was Jeffrey K.(according to a recent email from Rooms-To-Go) At the point of sale, the salesman strongly suggested that my daughter purchase an Extended Warranty for the dresser My daughter and I hesitated because we have never had a bedroom dresser damaged, but the salesman persisted and said the Warranty would cover "anything" that ever happened to the dresser, and my daughter had planned to have the dresser last until my grandson went to college
My daughter purchased an Extended Service Agreement:
36-Month Plan
$
Effective 05/06/
CLAIM:

My fiancee and I james k Mbought a couch 5/28/ They delivered the wrong couch.We have been waiting weeks for our refund check to arrive,
They delivered the wrong product to our houseWe asked them to pick it up and issue us a refund since they made the mistakeThey said the check was in the mail first week in JuneAfter several weeks we called to complain and they said they had the wrong information to refund the checkThey confirmed the correct info for the check and we were to wait another to daysNow, weeks later I went into the store and Noreen (Behind the desk) told us they sent the check weeks agoShe gave me the wrong address and the wrong name that had been discussed prior callShe asked me to drive to the house where they sent the check and it would be thereThe check was not there and I called Noreen back and explained that their was no check and we have been waiting for our refund for weeks and she was fairly dismissive about saying everything w

AWFUL customer service and poor product durability
In December I purchased a couch from RTG, which was delivered in January Recently the left side of the couch caved inI thought it was one of the springsA technician came out, made a report and left, and told me that I would be contacted by a customer service repI received a call several days later from a very rude rep, who informed that the the rail on my couch was broken, and there was nothing they could do for meI asked to speak to someone else and was told "no"I was told "no" several times during this short conversation and I'm disappointed in the quality of service I received and the fact that RTG does not stand behind it's products

I purchased an upholstered queen size bed onlineUnfortunately, the product was set up incorrectly and several attempts customer service to get this
I placed an order online for an Upholstered queen size bed on 1/5/19(Order # XXXXXXXXI)When the bed was delivered and set up, the technicians set up the rails in a high positionConsidering I am months pregnant and there's no way I can climb up a high bed without creating a danger to my unborn child, I politely asked the technician if the rails could be flipped and the bed set lowerThe technicians informed me that this is the only way the bed could be set up (this information was inaccurate upon speaking to a furniture expert at the store who looked up the product detail information) and that I needed to purchase a Bunkie board in order to set up the bed with my mattressI immediately called the rooms to go store to order a Bunkie board however the sales associate explained to me that I only needed a low profile foundationFor

My personal information was used on an account without my permission or authorization to proceed and is now on my credit report
I opened an account with my significant other at the time back in April 2018; we were both aware at this time that our credit would be run in order to see how much we could get financedWe decided at that time that we would not use their in-house financing and we would take another route in purchasing my furnitureJump forward to July my now ex girlfriend returns to Rooms To Go and requested a credit line increase; she had specifically told her sales associate that she needs to open a new account solely for this current purchase since the account that we made several months ago had included my name and personal information on the accountThe associate agreed and told her that this was not a problemUnbeknownst to her or myself the account we had created in April was indeed used in order for her to get an approved loan for thousand dollars to whi

Told me I could get months financing and can't
beginning of June I was couch shopping with my mother I wanted the months financing and said I would come back since July 4th was around the corner and figured they would put the in affect for the holiday The sales rep Christopher told me that I can buy it now and just so long as it was within days get the couch refinanced for the months if it's offered I went in June 25th cause sure enough they were offering months financing for the holiday They told me we can't do it once you take delivery that's not what their sales rep told meThis time my older son was with me and he heard the Regional Manager admit to what Christopher told me I have witnesses

Ordered dining room table & cabinet 8/7/16, delivery on 10/15/Only received chairs with table
We went to the Rooms To Go in Dunn, NC 8/7/and picked out a dining room table set with chairs & a wine cabinetWe were told it would be delivered 10/15/(we paid in FULL, no financing) Warehouse called us on 10/14/& told us they only had of our chairs (we paid extra for these particular chairs)Talked with sales rep & manager who stated that our remaining chairs would not be delivered until 12/28/16! We asked for the on the show room floor and they stated they would have to contact corp to see if they would allow us to do thatWe waited all day, called spoke to the manager of the store, called corporate with no one able to give us an answer until 4:45! We were then told that the chairs we picked out and paid for were discontinued and we may never get themAll I want are the chairs I paid for, off the showroom floor so that my table will be complete

Very disappointed with this company! They delivered couches and made some major damages to both of my front and garage interior door! The framing of each door is all ripped up from the movers forcing the couches in! Rooms to go fails to tell you that you have a day process to file a complaintAfter spending countless hours and traveling to the actual store, I finally find out that my claim has been deniedNo one reaches out to you and you have to spend all this time on the phone finding out the answerNow on my brand new built home, they don't want to come out and fix the damages to our property! I have never ordered from rooms to go before, but this will be my first and last timeI am beyond frustrated and furious!

Injury at the facility on March
Return/Refund for merchandise received March
I was injured at the Dunn, NC location on March and company has been very evasive in dealing with meNext, on March I purchased a bedroom furniture, for scheduled delivery on MarchOn the 22th upon delivery, I immediately tried to make arrangements to return the nightstandsIt wasn't until April 2018, that I was told that I would be hailed to the contact/sales receipt conditionsI would have hours from the date of purchase to make a return
How can I return items that I haven't received until days after the purchase date.Order# XXXXXXXX, price: $Mastercard purchase

WHEN MY FURNITURE WAS DELIVERED AND ASSEMBLED THE WRONG TOOLS WERE USED THEREFORE MY HARDWARE WAS STRIPPED AND COULD NOT GET THE BED SETS DISASSEMBLED
WE MOVED RECENTLY AND WHEN MOVERS ARRIVED I COULD NOT GET THE TWO BEDSETS DISASSEMBLED BECAUSE THE DELIVERY PEOPLE USED THE WRONG KIND OF TOOL TO ASSEMBLE OUR BEDROOM SETS THE TOP OF THE BOLTS WERE STRIPPED AND STUCK TO THE BED FRAMES INSTALLERS FROM ROOMS TO GO SHOULD HAVE USED AN ALEN WRENCH AND INSTEAD OF THAT LOOKS LIKE THEY USED A REGULAR ELECTRIC SCREW DRIVER AND STRIPPED THE HEADS OF THE BOLTS I CALLED ROOMS TO GO TO GET NEW HARDWARE AND THEY TOLD ME THAT I WAS OUT OF WARRANTY AND I COULD PURCHASE THEM PRETTY MUCH I WAS OUT OF LUCK IF THEY WOULD HAVE ASSEMBLED MY BEDROOM SET PROPERLY WHEN DELIVERED I WOULD NOT HAVE THIS ISSUE AND NOW I HAVE TWO BEDROOM SETS THAT ARE NOT QUITE PUT TOGETHER PROPERLY I'M ASKING ROOMS TO GO TO COME IN AND REPLACE MY HARDWARE FOR THE BEDROOM SETS WE HAD NO IDEA UNTIL WE MOVED AND TRIED

Delivered wrong item, then redelivered defective item, not picking it up when stated, no refund
On 12/I ordered a loveseat at the North Charleston, SC storeUpon delivery (1/10/17), I noticed that the loveseat seemed like it was bigger than I thought it was supposed to be (the loveseat was not on the showroom floor but the sales rep helped me visualize measurements)
minutes after the delivery of the couch, I call the NCharleston store and spoke with the manager, WayneHe apologized and said the rep ordered a couch, not a loveseat and would have someone pick up the couch and deliver the sofa Thu,on Jan19thJan 19th and had not heard from delivery what time frame they planned on deliveringI called the N Charleston store and the customer service rep said that there was not record that a pickup for the couch and delivery of a loveseat was on fileI spoke with manager Wayne and he said he didn't remember me calling, but sometimes he makes mistakes
He assured me that my

I purchased a dining room set on 11/20/with hopes to have it delivered by Thanksgivingthis morning 12/12/I received a phone call informing me that it will not be delivered until some unspecified date in Febthe original estimated date was 12/19/Two to three months for delivery is very poor serviceI have already bought other furniture to match this set ( purchased it after I purchased this set) and it was delivered in days after the purchase and of course from another companyIf I had not already bought this set I would cancel the order and look for another dining room set Rooms to go can be sure I will tell many people about my bad experience with them

Ordered Lyla Full Panel White bed suit
First delivery: Received Lyla cream color bed with scratches, wood embrasions and a top corner of the headboard chipped offIt came with mismatched offshore/sand colors and trundle was completely wrong
Second delivery/exchange: headboard was sand in color- not matching the footboard
Customer Service:
Spoke to associates to resolve, all seemed to understand and have a resolution but fell through in their "note taking" so, I was left explaining the same story
Was called days later to only hear them say they cannot guarantee to a deliver a white color bedWhich it's advertised in WHITE on the website and on the SHOWROOM FLOORThey offered an exchange again or told us to reselect

I purchased a couch, two chairs and two ottomans
sku#XXXXXXXX -XXXXXXXX-XXXXXXXX on 5/21/deliverd on 6/4/along with the protection plan
I had to have the couch professionally cleaned due to stainsSpot cleaning did not work and made the cotton material thin out and fadei then had the tech come out because not all the stains came out and they should have being we purchased the protection planthe type of material this set has does not hold up well after cleaning, I have a couch that looks years old and still has stainsI spoke to customer service several times and of course I am told nothing can be doneI asked that someone else return my call and was told that would happen in hours and I finally received a message from customer service after the hours, not who I expected to callAfter spending so much money I expected more life out of the set other than months
I am aware of the class action suit against Room To Go so obviously there is a problem

Living room set purchase on 7-24-has not been completely delivered as of 9-20-
We purchased a complete living room for our son as a housewarming gift on 7-24-and paid in full at the time of purchase Waited until 8-12-for delivery so that all pieces could be delivered together The two lamps purchased were broken and the delivery drivers took them back and said they would file the notice of damage and request redelivery in a few days After a week and nothing, my son had to call and place the order himself The lamp bases were delivered the week of September 5, but no shades were included My son called and was told they would be shipped to arrive on 9-12- When nothing arrived, he called again and the date was again amended to 9-19- Again, nothing arrived and he called customer service today and was told that they were on back order from the manufacturer and he may have them by December, It has been almost days and he still has not received the

I bought a bedroom set and a mattress from rooms to go upon the deliverly when the worker went to set up the set they realized there was no hardware so they could not set up my bed I called customer service and was told the parts would be shipped over night cause I explained to them my husband just had back surgery and could not sleep on the mattress on the floor they also said they would send a repair man out to set up the bed, The parts never came called again on Thursday+ 06/07/and spoke to a supervisor again was told they were going to over night the parts and send a repair guy again I explain my husband had back surgery and has not been able to sleep AGAIN NO PARTS called Friday was on phone almost hours was promised they would be shipped and as soon as I receive them to call as they would send repair guy they never came Saturday 06/09/I was furious nights no bed and only promises spoke to a supervisor again Justin he tells me parts will not be here til Monday he

Purchased a bed for my daughter on November 24th, RTG referred me to Acceptance Now for financing As most finance companies they require references We gave them the names of family membersWe know when the payment is due and how much it is suppose to be Acceptance Now will not only call both of us, but they will also call our references every month Its pretty much harassment We have had nothing but trouble out of Acceptance Now We have paid almost 3x the amount of what the bed is worth We have requested a statement from Acceptance Now on how the payments are applied to the balance They haven't been able to provide us with one You can't even sign onto their website to look up your account to see a balance It doesn't show the balance Talk with Acceptance Now representatives at the RTG showroom in Hoover, AL many times They have no idea how to explain how the payments are applied to the balance and why the balance is still an outrageous amount