Rooms To Go

Poor and deceptive service information
I purchased a livingroom set and one of the reclining sections of the love seat lost a bolt and springThey are small and I am large and handicapped and was unable to repair it so I called Rooms to Go customer "service" The call was made in early september and a technician was dispatched on November SLOW SLOW SLOWI was called and told he would arrive between four PM and eight PMHe arrived at 8:15.....looked at the loveseat for minutes (having to use some of MY equipment to see it) and was unable to fix it......a single bolt and spring ! He told us an entire mechanism would have to be ordered and it could take as much as days then I needed to call the service number and they would dispatch someone to install it, withing hours days later, I was called by the customer service department to tell me they were ordering the part (By what I was told...it was already a day late to arrive)THAT person said it could be days or, if th

Canceled order on Monday, November 16th after being rudely spoken to after calling about the scheduling of deliveryStill waiting on refund
Order XXXXXXXOrdered bed set on Saturday, November 12th after being reassured delivery could be done late afternoon/eveningReceived a text Monday morning stating delivery would fall between 9am-1pm, so I contacted the store to move the timeThe young girl was very rude and said "you don't have a choice"So, I asked for a managerHe said it is what it is, so I said I would need to cancel it and needed a refund of what I had paid in (taxes plus delivery)He (Max) said the order "was already pulled" and he couldn't process this until it was approved...?? I sent an email to their corporate office 11/to let them know hohw I was treated and request my refund be expedited and received a response from Savon on 11/who confirmed he saw in the notes I spoke with Max and assured me it would be expeditedOn Wednesday, November 16th, I received

Rooms to go will not exchange twin XL mattresses and twin XL adjustable bed bases for a regular king size mattress and box spring
Purchased twin xl mattresses and twin XL adjustable bed bases along with all mattress covers and protectorsSalesman told us we had days to exchange it if we did not like the split mattresses (Beds were delivered on May 26) Contacted the salesman, store manager and corporate office and they will not make the exchange We do not like the split or the adjustable bed

The delivery agent stated numerous of times that they will deliverMy husband lost a day of work, and they never delivered
Order number: XXXXXXXX, Store: *** Date purchase: 06/17/Sales Person: Robert DThe sales person ordered my product and explained that it will be delivered on 06/20/I got called in for work, and my family member went to wait for the product to be delivered, and the customer service representative states that the delivery person was going to go in minutesHe never showedMy husband left hours early from work because the deliver person never came, and the family member helping us needed to leaveThey called my husband, and told him that he will be there in minutesAgain, he never cameAt 3:pm (Delivery stops at 5:pm), the man calls and states that he will not be going because he does not have timeHe should have told us in the morning 10:am when the man kept giving us the run aroundMy husband lost hours of PAID work, and did n

I purchased a furniture set 2/22/and set up a delivery date February 26,I took off work in order to receive the deliveryI also made sure that the company was aware that I lived on a military installation and prop them on making sure that they had the proper identification to enterI was assured that it wouldn't be a problem because rooms to go delivers regularly on this installationFebruary 26, They delivered my couch missing cushions and hardwareCalled customer service and they insured that the missing cushions would be sent directly to me within a week via express mailLIES! I called customer service back to make them aware of the situationThey canceled the order of just sending me the cushionsI was told that the complete order would be exchangedWe set up the second delivery which I took off work for the second timeMy appointment was from 12:00pm-4:00pm on March 14, Delivery driver called and stated he was about a hour away which made my new appointment time now is a little after o'clockNow it's o'clock and no call no show so I call customer service againThe supervisor stated that the driver did not have the proper identification to enter the installation( he needed a VADIT id or licenseI'm assuming Rooms to go are allowing your drivers to drive around without it.) So the manger reschedule my delivery for the third time for 3/21/between 12:00pm-4:00pmI'm very upset by this time because I have to take off for the third time to accommodate for rooms to go not delivery my furnitureIt's now March 21, I waited alllllllllll day for rooms to go and no delivery AGAIN! The driver finally calls around 6:50pm saying he is running late but is on the wayLIES! I called customer service to see what's going on and was told for the fourth time the driver can't deliver the furniture due to not being able to come on baseDelivery hours are between 6:00am and 6:00pm but my appointment was between 12-4?!?!? I'm just not understanding why it's taking so long to get my replacement furnitureSupervisors are not accommodating the times in anywayIf rooms to go was unable to deliver furniture on base I could understand but that's not trueMy furniture was delivered but missing hardware and cushionsI have talked with Several supervisors and managers about this issue with little to no help from themI wish they would have worked with me on setting up appointments to accommodate meWorst experience ever! Month later and still no furniture!

Bad customer service unprofessional with drivers upon delivery..new couch seat was slashed intentionally upon ddelivery and this is 3rd failed attempt
Bad customer service anx unprofessional with drivers upon delivery..new couch seat was slashed intentionally upon delivery and this is 3rd failed attempt to get paid in full couch to my address I arrange for min call ahead, I've waited all day with no updates that schedules changed, now I'm looking at 4th attempt to reschedule after waiting weeks and I have family coming in this weekend where I have cushions sticking out of my couch and a total embarrassment and a reflection of a rooms to go product

Made three purchases within the last five monthsThere has been in issue with each purchase-very poor service!
Made a purchase of sofa set and table, sales rep added a protection plan without my knowledgeNoticed it the next day and that it be removed, was basically told that I agreed to everything that was on the receipt when I signedAfter contacting the customer service line, it was later removed
A few months later, I purchased a dining table and chairs, it took three deliveries and three different tables for me to get a table that was damage freeEach delivery caused me time away from work
A few weeks ago, I purchased a queen bedroom set, the delivery person brought me a king bed and a side table with a golf ball sized hole in itI contacted the store and was told the sales rep made a mistake upon entering the transaction in the computer-and the correct size would be delivered a week later
On Feb 15, the delivery person showed up, only to be told he did not have the "

The first delivery the sofa came with partial seams and a rip in the middle of the sofa The second came with the same thing The original purchase was in February and I still don't have a sofa They came today to exchange the sofa and the exchange was supposed to be brand new and the leg was cracked/broken I can't understand why the rating is an A+ and there are negative reviews are they paying the Revdex.com?

I purchased a complete set of furniture 2/18/$It was delivered 2/25/and four days later feathers come out (shed) and poke you in the butt
I purchased a complete set of furniture 2/18/$It was delivered 2/25/and four days later feathers come out (shed) and poke you in the buttI tried contacting the store and express my concerns and have been constantly put off I have been told there is not a manager to speak withA person will be sent out within weeks I am waiting now for someone to assess the problem In the meantime I have reached out to them on their social media pages and my comments get blocked and deleted I have also filed disputes with my bank and the line of credit I opened to finance the remaining balance I would like for them to accept responsibility in selling me defective furniture and do the right thing by their customers

defective furniture
Material peeling off when we started sitting in the chairLoveseat still looks new because it does not get used
Multipe attempts to get resolved, Even was told to send in pictures to certain web siteHowever incorrect site was given by customer service
feel like I am getting the run around/

On I made a purchase and scheduled the delivery for because it was their next available dateOn I contacted Rooms to Go and was informed they never actually scheduled the delivery and it was no way possible to get me the merchandise before Although they have a no cancelation policy after hours and it was going to be well after the hours that they could even attempt to get me my merchandiseThe manager Judy contacted me and stated her deliveries for the next days were already manifested and she could see if Monday it could be shipped but not a guaranteeThis is the absolute worst customer service that I have ever dealt with from a furniture companyI do not feel they should be allowed to operate in Houston TX if they can39t value customer service
Product_Or_Service: Furniture
Order_Number: XXXXXXX
Account_Number: XXXXXXX

Zero Stars - Attacked by Delivery personnel and property was damaged Police and emergency services were contacted RTG obviously does not properly vet their delivery employees putting their customers at risk They also then refused to send anyone to properly install the furniture nor uphold the additional warranty purchased We have purchased and had delivery of furniture from RTG previously, in addition to having a RTG Inspector on a property a couple hours prior to the event without issue, so obviously it is a RTG issue not their Customers that have spent over $in less than months
In trying to get this issue addressed with RTG we were placed on hold many times, with the issue not being handled with the urgency it deservedBeing a retired VP of Quality of a major corporation with Customer Service reporting into me I know for sure we continue not to be handled as valuable customers I will continue to spread the word to ensure other potential costumers can be aware of the risks involved in dealing with RTG Fortunately we have RING video of how RTG treats their Customers

Worst company by far they lied to me at least times! Bad furniture the delivery guys not showing up multiple times causing me to loose money andjob
Rooms To Go Guy is the worst company I've ever dealt with in my life I saved up all my life to buy furniture for my first house and at first it seemed like a good idea but Rooms To Go Guy constantly lied to me they gave me bad furniture Bad customer service they lied to me constantly I have it on audio record as well they made me lose my job and lose five days from work for delivery times and most the delivery times the delivery guy never showed up I do not understand what's wrong with this company I don't know who runs it but it should be shut down I have never been treated like this in my life especially as a customer it is totally unacceptable this whole journey has been awful and I have returned all my furniture because of this and I'm still dealing with Rooms To Go Guy I cannot wait for the day till I can never speak to them e

Sold me a broken bed which they couldn't fix or replace for months
Sold me a broken bed, there men tried to fix it twice but couldntSlept on this broken bed for two months, which I paid a full price for
So yesterday they sent me a different box spring but no slats, leaving my bed on the floorThe delivery man wouldn't put my original bed back inLeft my house with the bed all undone, leaving the mattress literally on the floorWatch out for these people, will take your money with a smile on their face, but never return your phone calls
Customer service said they would give me $credit, after months of sleeping on a broken bed.., lol what a freakin joke, I don't think so

rooms to go used my information in a fraudulent way and got me into a credit card that I didn't know about it
I went in February to rooms to go Florida mall, and I was just window shopping, the sales associate that assist me told that she can check if I will be eligible for paying monthly for a coachI CLEARLY told her that I don't want a credit card, she confirmed that she need my information just to check my eligibility, she got my social security number, my address, my work place and my rolethe n she said that I'm eligible if I want to buy any furniture in the futureand I left the last months my credit kept dropping and I'm certain I do not have any bad credit or late paymentsI called Transunion and stated that I HAVE CREDIT CARDS under my names, I confirmed two and the third one was rooms to go that was stated by the agent it was recently opened and that was the reason for my credit score to keep droppingI went to the store and I didn't got any help and the man

Sofa queen bed is smaller than purchased
Deception: sofa queen bed is smaller than soldSofa bed only used occasionally for guest who did not complainThis only came to light recently when I used the sofa bed

I am unable to return a mattress that I purchase in October 26,
I purcahse a new mattress in October 26, Today when I went to the store to return the mattress, I was inform today on November 7, by the manager that I can exchange it but not return itWhen I day of the purchase, the sales person Kiosha H., told me I can exchange or return it if I don't like itMy first question when I walk in to the store was about their policies first and she told me it is fine to returned or exchanged if I don't like itSince I can't adapt to the mattress and my nights are a nightmare, I went to the store last week and check all other mattressWhile I was on the store no one help me too look for a new mattress and I after testing them all, I couldn't fine another that I likeSince I couldn't find another I talk to the manager and she said that I have to wait days to return it even that I can't sleep on itI left the store hoping I adapted to the mattress but I am now not sle

was told could not repair (touch)anything out of warranty
We purchased a $leather-like sofa and love seat months ago One of the seats is flaking, cracking, discoloring I called to get it repaired at our expense, and was told they WOULD NOT TOUCH anything that was out of warranty

When a company or theur employees are only nice to you when they want your business and then throw you under the bus,it's dangerous.They reported me
I have more than cards with Synchrony bank,Rooms To Go card issuer.However,rooms to go has a very disgusting way of doing business.On my online statement,it required me to pay $a month.On Christmas Day,of all days,I get an alert that they decreased my limit
It took me to question them for them to tell me they couldn't answer my question,to them hours later sending me an e-mail that I had an amount past due when I paid more in the store.No one told me anything differently until I called and then went into a store on Katy fwy.The rude and nasty employee who took my payment didn't tell me the payment increased to $52(I would like to believe if I was able to pay $40,I can conveniently pay $and of course the whole $1,300).But for the company not to call,mail or e-mail a missing payment amount and to resort to decreasing my limit and

Purchased a couch and added the warranty afterwardsCust Service is terrible and so is the deliver serviceLeft it all in a mess!!
Purchased a couch, table and side cabinet for over $5,in total on 10/10/Decided afterwards to add the warranty which included a surface coatingCustomer service delivered the couch, then said a service tech would come to house to apply coatingInstead they replaced the couchIt was terribly handled with no communication from Customer Service how this would be completedWhen delivery of couch was done, they did not assemble the couch correctly and left it all a mess! Called to complain, and the supervisor Ashley had a terrible attitude, rude and totally indifferent to the situationAsked to speak to the manager who was not coming in until 11:Asked to have the manager call me, and Ashley refused to have the manager call me back...terrible service, terrible delivery and would tell anyone to stay away from Roomstogo and their operations as