Rooms To Go

I purchased couches a few years ago, and the original furniture was recalled so I picked out a new setOne of the pieces almost immediately broke so it needed to be returned, but they discontinued that line of couches...so back to pick out new furniture AGAINThe couches we ultimately settled on is only a couple years old but has been falling apart since it arrivedThe stitching is horrible, the back and sides are hollow so it's basically a good frame with fabric pulled over
It's disappointing because customer service is terrible, they don't helpThey'll charge thousands that are only worth a few dollars

advertisement on a bedThe price of the bed was not what was listed on the price sheet.The store manager refused to helpAd was then changed
I went to Rooms to go for a living room set and a bedI found the livingroom set amd bed I wantedI was ready to make the purchase for both and was told told that the bed was actually a different price from what was listed on the sales ad that was located on the dresser of the same bedroom setI was told the price for the bed listed wad not the same as the displayThey did not have it to showI wad not happy but it past closing time and was ready to goI paid and noticed I was also charged dor a warranty I did not purchase nor was asked if I wanted to purchaseI called the following day and was told the manager would call me back regarding both issuesI felt like they stole from me and lied all within the same dayI did not receive a call back so I went to storeAfter complaining about the advertisement, now the sign was

Was charged late fees on my account when I was not lateWhen I cancelled the credit card I was told that they it would put a bad mark on my credit rating

Back order of bed and sectional finally arrive after almost weeksBed order was incomplete after a detailed conversation with sales rep
On 3/30/I purchased from Rooms to go a sectional sofa sku# XXXXXXXP, counter table and chairs sku# XXXXXXXP, dresser sku#XXXXXXXX and a queen bed or so I thoughtEnded up being only a headboard sku#XXXXXXXXGrand total of $Mr Naldo Rwas the sales associate who assisted meMrRodrigues and I had an extensive conversation on the bed in particularWe discussed the option of having drawers in the base piece of the bed and I opted not, we even discussed the fact that I would not need a box spring since the bed gave me the option to have the mattress in a high or lower positionEven gave me the suggestion to use mattress proctector that goes in between the bed and base frameAfter discussing and completing the purchaseIt was determined my purchases would be delivered in partsFirst delivery was on 4/9/of the dresser and table

Purchased mattress, returned for defect purchased another also had defectsEvery time the amount of credit issued was less and less
July X XXXX Purchased Sealy King Blossom mattress and box springs # *** order #XXXXXXXWe were also told by our sales rep, Jim B#XXXXX said that if we did not purchase a mattress protector from him the year warranty would not standWe bought King Terry protector also guaranteed for ten yearsTotal with set up and tax $By May of the mattress had become distorted, lumpy and was saggyWe called the store they sent a rep out to measure the mattressHe said it needed to be replacedWe went back to the store and were told we had to deal with MrBsince he was the original sales repHe informed us the mattress we'd purchased had been discontinuedFine we didn't want another oneThen he showed us mattresses that were hundreds of dollars more expensive than the one we purchasedWe said we did not want to pay more just wa

Delivered wrong product after paid in full still waiting for the right items days later
Went to rooms to sometime in March as we were trying to purchase a house and wanted a new bedroom set, Spoke with a salesman named Dennis H.really nice guy showed us some nice setsWife picked out what we wanted over $which was a bed frame box spring mattress a dresser with a mirror and a nightstand which is also a dresser but smallerCould not purchase big ticket item as we were in the process of buying a house so Dennis said until you close pay at least a $a month that will hold it for youThat's what we did $in March and $in April so anyway the house fell through but we were switching apartments anyway and my wife wanted the set so or around April 23rd we went down and paid off the set in cash and asked that they deliver May 3rd.that day comes I am at the old apt and my wife is here and when they were setting up they realized the box spring they had was wrong so the dr

Rooms to Go has wonderful style; however, the quality of the furniture is extremely poorIf you purchase furniture for a show room it will work just fineIf you are purchasing furniture for use, I cannot recommend their productsI purchased sofas and the framing is breaking in the middle We use the room twice a month My family room furniture is peelingI'm saddened that we must make additional purchases to replace the furniture purchased at Rooms to Go Extremely poor qualityIf I could give less than star I would

Horrible delivery experience, no customer service support Bought a bedroom set, one piece was broken upon delivery, no replacement available(bedroom set discontinued) Picked out another bedroom set, was given month delivery date Waited all day then into night (gave up at 10:pm) but no show They called next morning only to delay delivery another week Needless to say, we are DONE!! Rooms To Go has lost a customer and will not hesitate to tell anyone to go SOMEWHERE ELSE!! Customer attention & service is DEAD!!

Delivery was supposed to arrived between 1pm-5pm on 8/12/They arrived at 6:30pm, and did not call to inform usWe paid for delivery
On Saturday, August 12, Rooms to Go was supposed to delivery our bedroom King size furniture between 1pm-5pmWe paid $for deliveryMy husband called the store twice at 5pm after no-shows, and both times was redirected to a Customer Service number that was closed for the dayFinally someone called him back saying there was a delay and we were the last drop-off, predicting to arrive around 6pmWell, they didn't arrive until 6:30pmThe delivery guys assembled everything together and realized the last piece was too short (the bottom of the bed frame that supports the box spring and mattress)He advised us not to place the box spring nor mattress on it as it would break, and not to sleep on our new furniture as it will not support the bedHe emailed customer service and told my husband he should receive a response within 10-minutes, and

On December 8, 2012, Rooms To Go sold me a sofa as new that had been damaged and repaired prior to deliveryThe damage/repair was to the hole where the left rear leg goes
The damage/repair was not disclosed, was not evident from a visual inspection, could not be discovered without removing the leg and was not discovered until May 10, 2016, when the leg fell off and of the screws used to hold the leg in place fell out as I was moving the sofa
Irrespective of the reason for the delivery of the damaged/repaired sofa, it was wrong, if not illegal, to sell it as new It is also wrong to "blame the victim" because I did not unscrew the leg and discover the damage/repair within the 1-year warranty period allowed by RTG
Product_Or_Service: SOFA
Order_Number: XXXXXXX

I ordered a sectional online 28Marand it was delivered with a missing piece on Apr Customer Service contacted several times
On Mar 2018, I placed an order online (order # XXXXXXXXi) for a Riverbrook Coffee Pc Reclining Sectional *** The sectional was delivered on Apr and the brackets to connect the armless chair to wedge was missing I was told by the delivery men to let customer service know when they called to follow up Approx min later I received a call from customer service and informed them that the piece was missingI was told they would mail the piece and for me to call back when received and they would send someone out to attach the bracket to complete setup I received a package soon after but it was not the correct piece I called customer service and informed them the wrong piece was sent I was told a new piece would be sent After approximately weeks when I did not receive the bracket, I called customer service again and w

ROOMS TO GO customer service, online services, and showroom refuses to assist me in finding replacement rails for a bed I bought from them
I bought a bed set from rooms to go and since the first day I've had problemsNow the rail on one side is broken in half! Upon delivery almost everything was damagedI spoke to three representatives at the store and they refuse to helpThe associates told me that there aren't ANY beds out of the ENTIRE rooms to go inventory to fit this bedAnd I was also told that THEY DONT HAVE TIME TO HELP ME FIND ONEI HAVE PAID OVER 6k in furniture over the years with this company and online services, the showroom, nor customer care can help find ANY rails to fit this bedThat is absolutely obsurd and a rip off to trash a like new bed because rail is brokenThey are out for moneyThey discontinue beds after a year or less to force customers to buy another expensive bed because they no longer have the partsThe bed still shows online and I need the r

Ordered a bedroom suite and the delivery men scratched my new refinished hardwood floorsCustomer service/claims has been absolutely terrible
I ordered a brand new bedroom suite on 04/07/at store #in Brentwood,TNOrder #XXXXXXXX, for a total price of $1,It was delivered on 4/27/The delivery men entered in the house and only put a floor protector down at the entrance of my front doorThey then pushed the boxes through the living room into my bedroom with little regard to my new floors and used no floor protectors once in the houseI just spent $4,to refinish my floors and they scratched up my living room and my bedroom pretty badThis bedroom suite was the first and only item in my house at the timeI was in the other room working so I didn't even check until they leftI called the customer service number minutes after when I noticed the damagesI was then contacted two times the next week by two different people from the claims department and bot

I have called numerous times to get my extended warranty coverage for my bed taken care of and they always give me the run around and nothing happens
I purchased my bed on 9/03/and purchased the extended warranty for both products I boughtWhen I purchased the extended warranty I purchased it through rooms to goI had no knowledge of any third partyIn fact on the receipt it shows rooms to go charged me for this service not another companyI called about a month and a half to two months ago to submit my claimI had lost my claim number because I lost information on my computerI called on a Saturday and they originally tried transferring me over from customer serviceI questioned this a little but was like as long as this gets taken care of okCome to find out they are closed on the weekendSo I spent 20+ minutes on hold for nothingSo I called back and spent another 15+ minutes on holdThis next representative that "helped" me was just as badShe told me oh ya not ever

Delivery attempted times - all times was delivered damaged goods Scratches, dents, and worse All also had manufacturing defects like holes in the venir or dirt under the stain causing light spots Even after a delivery was "red-flagged", meaning someone from corporate was to inspect it via photos for the specific complaints we had on previous tables but that didn't happen and we got delivered another w/ similar damage
I've been given nothing but aggressive attitude from everyone I've spoken with at Rooms To Go They act as though it's MY fault that the goods delivered were not as good as the showroom plus damage They've used terms like "last straw", "wit's end" and others do describe dealing with me about this table Calls were not even returned until I opened a chargeback dispute
I'm not allowed to get a refund and my only options are a "repair" or "warranty cancellation payment" The warranty is clearly worthless, but the amount they offered me is less than 20% of the table valueFor being forced to keep a low-quality damaged reproduction of the table I selected in the store I expect to pay 50% or less That's how poor this table is compared to what we saw in the store
Notice how I put "repair" in quotes? This is what my experience is with repair: 1) guy comes to your house after calling and sounding really "happy" about needing to be on his way to you, 2) walks in and takes out a digital camera to document all the damage you reported plus the damage you didn't even notice before, 3) makes you sign blank paper which has statement about how you let him in to inspect the furniture for a "claim", 4) you ask, "aren't you going to repair anything? 5) he says you'll get a call back in days with options and you should get a repair scheduled plus some money back, 6) call back days later from really mean lady at RTG corporate who says the report says there is all surface damage which they dont repair and at this point your options are to keep it w/ a warranty that wont repair the damage on it, or to request a partial refund of some insultingly small amount which is non-negotiable and not worth half the time you spent trying to get the original goods as you payed for them delivered with acceptable quality and service
Of the deliveries we've had, the quality of each table has varied dramatically #had the worse venir but no delivery damage #had worse venir and worse shipping damage #was about as bad as #but with extra shipping damage #was just not an improvement over #and came in an open box which made us thing it actually was # #was the best one yet but had some of the strangest quality issues when it comes to the staining
The people you speak with are going to call it "distressing", but the table in the store is shiny and smooth, not distressed It's not supposed to be a distressed table This has only created a distressed customer
I am fully confident this furniture will fall apart before I'm done making payments But at least there's no interest!

ROOMS TO GO HAS BEEN A NIGHTMAREI purchased the hill creek dining set, once received the table has a loud odor smell that is irritating everyone
ROOMS TO GO HAS BEEN A NIGHTMAREI purchased the hill creek dining set, once received the table has a loud odor smell that is irritating everyone in the family including my year old babyThe chairs are suppose to be grey but they are coming off with a purplish tintI called customer care with no helpThis table hasn't been in my home more than weeks, and customer care doesn't want to help me with this issueI feel that I have no other choice but to dispute this transaction with the credit card companyThe dining set that I received was not as described, and the merchant is not willing to fix the issueI do not want to re-select, I want a full refund for thisSet looks totally different from in the storeI also purchased a round table set for the kitchen, and within weeks I had to get two replacements because the table is c

Unresponsive Retailer
I have had so many issues with respondent
In fall of 2017, I opened a line of credit with Rooms to Go
Problem 1: My first order was placed for a bedroom setIt went on sale several days later, we called and asked for a price adjustmentWere told by rep a future credit to next purchase was on fileSeveral days later, we ordered additional pieces to complete the lookInternet sales informed us they had to ring in the seated vanity set via different item numbers with different SKU's, and they would 'manually' credit the cost difference to me
Spoke to a 'Kaitlin', and 'Michael' (Michael was very rude and should have been fired a long time ago.) During this order, asked if price adjustment would be honoredNeither were sureAsked for supervisor on several different callsRespondent stated it does not instill supervisors on the floor any of the times I have called
Problem 2: Asked for supervisor call backs when they returned; there are at least

Salesman (Raymond) intentionally lied to me about the in store credit interest rate in order to obtain a sale
On Tuesday July 25, @ I went to Rooms To Go on Forum Drand was working with a salesman named RaymondI had picked out furniture and started discussing credit options with RaymondI asked him how much would the interest be if I didn't pay the amount off how much would the interest be and he replied only 13%I double and triple confirmed it with himI was content with that interest rate and was ready to run my creditI gave him my info to run my credit as he was doing this I continued looking around at furniture with my friendMy friend walked past the main desk and saw a pamphlet for credit and brought it to me and the credit phaphlet stated that the interest was 29.99% not 13%Raymond called me over to tell me that I was approved for credit and I asked him about the pamphlet which was not provided to me by him and asked if what was in the pamphletRaymond

Damaged bed and rude delivery team
I placed an online order for the Belmar twin over full bunk beds from room to go two weeks ago At that time I explained the beds were a birthday gift for my year old daughter and I needed to time the delivery perfectly for her surprise I set up delivery today (the day before her birthday) and was told the drivers would arrive between and The driver called at 9:to say he was minutes from the home When he arrived, he barely spoke as he entered my home Walked up stairs to carpeted floor with wet shoes on and surveyed where the bed would be assembled He begin to bring in the boxes and drop them on the floor loudly He brought in several pieces that were pre-assembled and dropped those down loudly as well Several minutes into the assembly process he advised me a part of the bed was broken When I asked what they could do he said there's nothing we can do, the bed is broken I told him I would call the store for help and he trie

The leather bonded reclining sofa and recliner we bought are peeling off
We bought a sofa which reclines and a reclining chair which matches it,The bonded leather is peeling off badly and the furniture looks terribleWe went back to the store and the salesman told us to call the Rooms to Go customer service numberWe did, and they then told us to write and email explaining our issue to them in detail and to send it back along with pictures of the furnitureWe were told to include no more than photos in an email, so we sent a a total of emailsWe sent to email on February 8thWe got back an immediate auto-response telling us they had gotten our email and that they would look at it and we would be contacted directly within hours with a resolutionOn Friday the 12th, we wrote them again and asked what was going on , that we had not heard back from them at allMy husband called and they told him it would take a long time to hear backWe need to buy a new sofa and would li