Rooms To Go

I purchased a leather loveseat on 10/18/ The arm of the loveseat is turning an orange color
My living room set was purchased on 10/18/ Up till a couple of weeks ago, we had no issues with it My love seat is turning an orange color on the arm rest I called Rooms To Go several times The first time I spoke with Eddie He told me to submit photos of the discoloration I emailed them to him and he came back and said this is from wear I said how if only one part of the love seat is turning? He said he spoke with his manager and he could not help me any further I called back to ask Rooms To Go their warrantyI spoke with TaraShe said I had a one year manufacture warranty and the leather was under a year warranty for stains and spills Tara took a look at my photos and called me back and basically said the same thing It's from wear But she could not answer my questions of how is this wear when just one spot is turning orange and the oth

Rooms To Go(RTG) denied coverage on a sectional we purchased and had delivered a month agoRude customer service, mis-informed product details
We purchased a sectional from RTG on August 8th order #XXXXXXXX About days after we have had it I felt something poking me on my waist & I tried to brush it away assuming it was just some cookie crumbs I saw something plastic poking out of one of the pieces & when I pulled it out it was a feather! We had no clue that the sectional had feathers & neither was this mentioned during purchaseI logged onto the website to check for product description & nope I don't see anything talking about presence of feathersBut just to confirm we call RTG & the representative denies the presence of feathers & mentions that the product catalog description just mentions this being a cushion wrapped in microfiber material
I am a severely allergic person to dust (& a few other things including feathers) We have someone dust the house everyday & I was st

We purchased a living roomThe cocktail table got water spilt on it and it warpedIt was barely out of warranty
Purchase Date:5/16/
Order #-XXXXXXX
store #-
sales rep-Craig Ssales# XXXXXX
Payment Amt.-$
Payment Method-Visa
My husband and I purchased a "room' from them including a Cocktail TableThe table had water split on it and it warpedThe water had probably sat for about 4-hrsAfter it had been dried the "wood" began to warp underneath the veneer rising the veneer up in bubblesI called the store I purchased it from on TuesDec 15thI spoke with Terry a managerShe informed me that the table is out of warranty, there is nothing she can doI asked her if cocktails are wet? she replied yes, so I told her that if the table had been made for cocktails, it should not warp or it should come with a warning, do not get wetShe said I could call the manufactory and tell them
I then spoke with a person named Chyenne who got extremely rude with meShe

If I could give stars I wouldWe went the first weekend in October to purchase a dining room setThey told us they couldn't have it delivered it until November 4th which was fine because our housewarming is not until the 18thOn the 4th they deliver the set with out of chairs being super uneven and wobblyThe delivery guys said I should take possession of them and they would swap them out within 3-business daysAs they begin to assemble the table they inform me that there are no screws and they can not assemble my tableThey left everything sitting in my living room and told me customer service would contact meOf course no one contacted me and I contacted customer serviceThey informed me they would overnight me the hardware and scheduled my chairs for delivery on November I have yet to receive my hardware for the tableTonight November I receive a call at 8:saying the route was cancelled and they've scheduled my delivery for MondayWith my work schedule I am unavailable during the weekThis is the worst process of receiving furniture I have ever receivedTo spend on a dining room table and not be able to have it set up in a timely manner is ridiculousI will definitely not be doing business with Rooms to Go again!!

I purchased gift certificates from the Pinellas store on US in St Petersburg ,Fl on 8/4/one in the amount of $ and the other in the amount of $ I charges them on my Rooms to Go store card on which I am still paying for on my creditI have an apt in NC but live in Florida I gave them to my son for him to buy furniture for my new apt in Raleigh in NC After a short period of time I was in NC and told them thay I couldn't locate the cards and that I was reassured by the representative at the store that I could use them at any time when I choose to use them I just had to call the store when I wanted to use them and they could give me numbers and use them About two months ago I wanted to use them and I was told that two individuals that I did not know used them and they were not available for my use I was given their names and order numbers, when they were used and the amounts of the purchases
I called the corporate office and I was told that a representa

Company has not issued promised refund for items not received
I purchased a bed, frame, and mattress from Rooms To Go (order XXXXXXXXI)Upon arriving with the items, I was told the delivery could not be completed because the company was unable to bring the merchandise up the stairsThis was never stated as a possibility at time of purchaseThe delivery individuals took all the items back with them as a returnI contacted the company by phone later that day and was told a refund would be initiatedThree days later, on Wednesday, that had not occurred yet and I was told by a representative that it could not happen I would have to re-select an itemIn a later phone call, I was told the refund would be issued, but there was no time frame
There is also an issue with the delivery feeI was told by Rooms to Go that they would not under any circumstances refund the delivery feeMy delivery was rescheduled three times and still arrived late
Original delivery scheduled for a Th

I am very disappointed at rooms to golast Friday we went to rooms to gomy mother finance a bedroom set for me, we specifically advised them that my address was differentthe seller called the manager and they change the addresslast sunday they delivered the mattress to my mother's address, the delivery guy accepted to delivered the mattress to my house but charge more for rooms to go mistakeyesterday trusting the excellent experience that we had at the store I sold my old bedroom settoday I was supposed to received my new setGUESS WHAT AFTER I CONFIRMED MY ADDRESS BY PHONE A DAY BEFORE AFTER MY MOTHER WENT IN PERSON THEY STILL DELIVERED THE BEDROOM SET TO THE WRONG ADDRESSI called and the only answer that I got was LETS SEE WHAT WE CAN DO? totally unprofessionalthey make a huge mistake TWICE THEY SHOULD HAVE THE DECENCY TO CONTACT CORPORATE AND FIX ITdon't make me wait another weekI am sleeping on the floor with my year old, so having to wait is a huge inconvenience because my child is delay and ritualisticand the worst part is that is the second time rooms to go fails me, my first bedroom set was purchase years agotoday it came to my memory how much inconvenience we hadThis happened in rooms to go in Orlando Florida, by the fashion square mallIf this does not get fix quickly I will make sure everybody knows about the *** service I received from rooms to go

Unable to come to a fair agreement for repair or replacement of furniture damaged by delivery drivers
At the beginning of October I purchase a bed at Rooms To Go, it was damaged so they scheduled to replace it on October On that day the delivery drivers while setting up the new bed did not remove the mattresses from the bedroom, one of the deliverymen bumped into the mattress which fell on my nightstand lamp, braking the lamp and cracking the all mirror nightstand and also a rock lamp that was on the dresser cracked the dresser We have been asked to do all of the legwork in getting this repaired, It is Italian mirrored beveled furniture, the repair shops we contacted are unable to do that bevel cut, it is not done in the stats we were told and they cannot guarantee the matching of the color of the mirror since there are shades, the lamp is acrylic and it also cracked We do not have receipts for the furniture but did send the webpage from the manufacturer, the cost of

Damaged furniture has been delivered to my residence times and I have yet to receive a call for redelivery and this is a bit of a inconvenience
We originally purchased a leather furniture set earlier this year and also purchased the extended warrantyUnfortunately a few months after delivery our leather started to peelAfter I contacted company I was directed to pick out another set at equal value
Once I picked out another set the furniture was delivered and it was DAMAGED and they took the furniture backRescheduled again and the second delivery was made and that set was damaged as wellHowever, I did not notice it until I returned home as I waited ALL day for the delivery guys to arrive at my home and I had to rush out and go to work once they delivered my furnitureSo my furniture was delivered a third time this past Saturday and it was DAMAGED again! The delivery guy apologized and said that someone from RTG would be contacting meI never received a call Saturday, S

Tried to order a new bedroom set and wanted to compare prices to see what would be cheaper, a 7-piece bedroom set (headboard, bed frame, dresser, nightstands, mirror) and take off the mirror, or a 5-piece bedroom set (that only comes with nightstand) and add on a nightstand
The sales person ended up ringing me up for a 5-piece set without adding on the extra nightstand even though my primary concern was getting nightstandsI advised her that I needed nightstands and she gave me a condescending attitude and told me that I didn't tell her that I needed nightstandsTHE WHOLE POINT WAS TO GET NIGHTSTANDSIts not my fault you didn't understand that I wanted a simple compare of prices
I ended up spending hours total waiting for them to fix this issue and was very patient at first, but she then gave me vague details on the cost so I ended up asking questions which seemed to frustrate her even moreShe went from condescending to completely disrespectful due to all my questions because she couldn't explain to me the details on why im making separate transactions, instead she just kept asking me for my credit card? Im not just going to give you my credit card when im spending $1800, you already mess up my order once, and give me little detail on why
Then she advised me that my bank was on the phone to confirm the orderWell it wasn't my bank it was Synchrony Bank who I have a Rooms to Go credit card withShe never explained the broken up costs and never gave me the purchase order so I couldn't confirm any of the transactionsI finally get done with this whole ridiculous transaction after hours
They tell me everything will be there in a couple weeks and the headboard and frame a few weeks afterNo problem, but then they call me and tell me my headboard and bed frame wont be in for another MONTH AND A HALF! After waiting this month and a half, im sitting at home waiting for the delivery and I get a call saying the driver came, called me, called my girlfriend, and "knocked on the door", but since I wasnt answering they left and will need to rescheduleI WAS HOME, I HAVE NO MISSED CALL, MY GIRLFRIEND HAS NO MISSED CALL, and better yet YOU CANT GET INTO MY APARTMENT COMPLEX WITHOUT A KEY FOB so how can you "knock on my door"? I go to my leasing office and they said they had been there all day, and have not seen a Rooms to go truck
I paid for the bedroom set and held up my end as a customer, they pushed my delivery date and then lied about coming to my place to deliver itThe worst part is the customer service does not believe a word I say, and did nothing but accuse me of not being home and create possible situation that MAY have happenedNow they say they can deliver it on Saturday between 10AM and 7PMARE YOU KIDDING ME!? thanks for the $giftcard Rooms to Go customer service...maybe I can put a down payment on a pillow....unbelievable

Just want my refund
We purchased what look like a very nice Sofa at Rooms To Go on 10/06/Three times they delivered a damaged sofa
After tries we decided to get a refund
On 11/07/they picked up the third sofa which was factory damagedWe had to go to store to get receipt for pick up
On 11/9/we still have no refundThey keep saying it has to be logged in to warehouse then we can get a refundI feel like I am being lied toI jusr want my money so I can buy a sofa at another placeI am disabled and I having to set on a desk chair all day right now until I receive that moneyYes I told themHe keeps saying he is checking but I have no faith

Sales staff mocking female customers when entering the store in Frisco, Texas Sales person telling me my decision to buy a mattress elsewhere would be a mistake Gift card program is a farce, does not cover the cost of the product advertised, cannot use until all furniture is delivered, I have back ordered weeks Sales staff knew very little about the details of the gift card ZERO return policy, even after days and not all delivered Not fully explained when purchasing the goods How could a national company not offer a return policy even with penalties Although is you buy online you can return in days with a 20% deduction off the total purchase price BUYER BEWARE!!!!!!!!

Rooms to go has failed to follow through with their hour re-delivery policyRooms to customer service agents and supervisors are very rude!
I placed an order in the Round Rock rooms to go store on 7/5/My delivery was scheduled for 7/20/Due to me having to move, I called rooms to go on 7/20/to reschedule my deliveryThe customer service rep, explained to me that I would have to wait hours in order to rescheduleI was okay with thatI called on 7/22/to reschedule, I was told then that my account had not been unlocked and they were not sure why, but to try back on 7/24/I called on 7/24/and once again, my account is still locked and cannot be scheduled for deliveryI then asked to speak with a supervisorThis supervisor couldn't have cared any-less about what was going onHe stated to me "sir you were given the wrong informationYou have to wait "business hours" before rescheduling" I explained to him that although I wasn't told business in the beg

I am reaching out to file a complaint against Rooms to Go.The delivery continues to be a total disappointmentThey provide options one which provides a 4-hour time frame which I selected and they called confirming that it would be between am-pmInstead of providing true customer service and providing a courtesy call they two representatives wait until well after pm to tell me 1) The driver is running behind and has stops ahead of you so it will be delivered between 12-pm and the second rep tells me 2)the truck broke down and another driver had to pick up the route and it would be delivered by pm which is a story I have heard with a prior delivery so it seems scriptedIt's quite disturbing that nobody really knows what's going on or cares to provide customer service, after all, I'm paying not beggingI reached out to request to speak to a supervisor and not only was my called screened by the rep prior to being transferred she then put me on hold for quite a while and

Basically rooms to go return and exchange policy is archaic at worstNo or day policy on 3k mattress is criminal
Problem date : 8/11/
Purchase date : 7/22/
Order number: XXXXXXXX
Sales amount:
Payment method: credit/finance/cash
Store number
Kg blue XXX XXXXXXXp
Twin wxl motion essentials III
Twin wxl motion essentials III
King dri tech protector

My husband and I were deceived thinking we bought a power reclining sofa only to be delivered a manual sofa
On 12/21/my husband and I went into the Cypress, TX location to buy what we thought was a power reclining sofa We were told that we needed to choose between leather and fabric and that was it At no time, even when I sat in the power reclining sofa stating that it was exactly what I wanted, was I told that it would be delivered as a manual model We even discussed with the sales associate, Ted, on how we could run and hide the power cords Unfortunately, we were delivered manual recliners and told basically too bad, that was what the sales associate put into the system The manager of the store continuously spoke over me when I tried to express what happened and told me that I got what I paid for and that if I wanted a power sofa then I would have to pay for the upgrade We can't even return them without being charged a fee so we are at a loss either way and the

This is the second sectional sofa we have from Rooms to Go and again we are having issues with the cushions
This morning I called the claims department to schedule another service call to get the cushions on my sectional inspected and hopefully repaired properly and I was told by the claims department that they can not place a claim for repair for me because I have already put in a claim for this type of problem I was also told that my warranty does not cover the padding inside my sectional cushions which I was not informed by the showroom or the claims department before I was told that the service tech that come out last time placed notes on my account stating that the padding in my sofa was poor and that is why it keeps sloping If that is the case why is this not being rectified with proper padding replaced or replacing my sectional? the customer service I have received from the claims department is extremely poor, they do not want to work with the customer and if I called t

Within one year manufacturer warranty, Rooms to Go wont cover because it we moved from one apartment to another
I bought my entertainment center and other items from Rooms To Go in late June when I recently discharged from the Air ForceWe had several issues with our delivery as we bought several furniture itemsThe mattress was dirty as the mover put holes in the plastic wrapping to move it into our apartmentThe entertainment center was visibly fine but about two months later, I was pulling out one of the drawers and noticed it was tighter than the other drawer and also hard to push back inI was in the process of starting a new job and I didn't think to call immediately as I have a one year warrantyFast forward to April 2017; I called to have it repaired and I called before moving to our new apartmentThe technician wasn't due to come out for a monthWhen the month was up they had told us they didn't have the correct address and they had to rescheduleThe technician

Failure to meet delivery date
Problem date: 1/30/
Purchase date: 21/29/
Order No.: XXXXXXX
I was promised delivery on 1/30/with a notification of hour delivery window Never received window notification While meeting a doctor's appointment I received a call from delivery driver that he was minutes from my house Of course I was unable to meet the appointment Called Rooms to Go and was told furniture would not be delivered as promised and I would have to wait until 2/2/to even reschedule Called store Customer Care about the problem on 1/30/and was told they would look into the matter and get back with me Called again on 2/1/and was told the same thing On 2/2/I called national number and was told delivery would not occur until 2/19/because one item was out of stock despite the fact the item was available for delivery on 1/30/ Store told me on two separate ocassions they would call me back and never did I C

Poor Quality And HORRIBLE customer service
July 2015, I purchased a living room set with a sleeper, all pieces were delivered brokenThey replaced the order a month later upon arrival we noticed that the sleeper part of the sofa was laying on the ground scratching the floors, they sent out a tech and he said it was fine, I called back not happy and they sent out another tech, he said no it was definitely broken, We were delivered a new sleeper sofaWe also had the furniture scotch guarded, I called in December of and asked for another tech to come out because I had a stain that I couldn't get out with the treatment they gave me, he came out took pictures an left, I got a call back saying that nothing could be done, asked for another tech, the day he came I was at my daughter's school mins down the road and he refused to waitso he left and the said they would call back to reschedule, they never didI called them and they said they were working on sending another tech out he