Rooms To Go

Ordered two bedrooms suites Been waiting weeks for bed slats
paid a lot for something I can use for weeks now

I bought a bed from rooms to go under the pretense of still having my warranty intact even after movingI told rooms to go before completing my purchase of my bed that I would be moving before the warranty period was up and they specifically told me it would be NO problem just inform customer service that was the case and they could still schedule a ticket to have it fixed if need beI bought this bed on contingency of having my warranty even though I was moving!!! Rooms to go were the people who delivered and set up my bed and they were the ones who didn't put the bed together correctly so it's not fair that I am being penalized!!!! The bed is loose and is missing a peg that holds the end of the bed together
Product_Or_Service: Bed

on 4/25/one of the delivery guys threw my recliner damaging it and our personal grillIve called cust servx's
Rooms to go delivered my furniture on 4/25/There were two delivery men, one of them threw my recliner from his back to the ground and hit our personal grill in the processThis action damaged the recliner and grillThankfully rTG is replacing the damaged recliner however they have failed to address or make an attempt to repair or replace my damage propertyWhich was caused by thier delivery manI have contaced RTG times concering the damage to my grill, on 4/25, 5/2,5/3,5/5,5/8,5/9, and 5/10/Each time I was told someone from claims would call me back and claims was closed conviently while I was speaking to the representativeI should not have to deal with suchmpoor customer service or vandalism of my personal property by their delivery personelI didnt pay + dollars to have vandlism occur to my furniture or personal property

I placed a order#XXXXXXXXi on 04/11/which deliver should have been on Tuesday 06/19/between 7am-10pm
To whom it may concern I ordered online at roomstogo on 4/11/for myself and fiance *** ,a living room,bedroom and dinning room for Rooms to goI was approved for $and the remaining was paid by my fiance credit card $which was charged on 04/11/2018.On the furniture order which states the first shipping would be 06/19/which works out will because are condo move in date is 06/17/2018.I am a truck driver that works to hours a dayI wake up at 2am in the morning and get off around 6pm sometimes 10pmToday 06/15/I received a call from roomtogo the deliver would be between 7am-10pm and to tell my fiance everything is ok which was told to meThe upsetting part is that after mins later I received another call to verify Identity and once finish they advise they could not verify so they are cancelling the order because none of the items ar

I was promise an Express Delivery for a Tempur Pedic MatressDelivery to be effective July no time frame is given during Express Delivery
We have a delivery promised for today July for a Reselection of a tempur pedic matressThe original purchase was done in FloridaFlorida authorized the reselection so we choose the Fayetteville store to do the reselection and upgraded from a queen size mattress to a kingAbout amount ego we coordinated with the Florida and Fayetteville store on the possibility to choose either store for delivery due to our situation at the timeWife was expecting and our realtor had our house on scheduled showing almost daily, also we were schedule by the Army so movers will come between and of July to pack and moves us to Jacksonville FlIn the meantime our situation changed, my wife delivered and we had an offer on our house, this event gave us the freedom to choose our mattress in the Fayetteville store, because Florida had an stipulatio

Leather sofa and recliner peelingSecond time calling no response
I bought leather set and within year started peelingCalled customer service they said warranty did not cover peelingWent in store on 1--and bought a new I-comfort bed and adjustable frameAfter talking to salesman he looked our furniture up and said to us that it was covered under warranty and put in the claim for us to claims departmentAfter days got a call from them telling us to take pictures and e-mail themWe were told would receive a call within to hoursbeen weeks and nothing called them and I was told they would contact me days and still nothingWe were told that we were sopposed to have heat bond on leather and if so this would not have happenedJust don't understand why I was told not under the warranty and salesman said it wasHe said they would take care of me and attempt to repair or would give us full credit to pick out new setBut now I am wondering because no one want

My wife purchased a lamp from room to go and the problems just keep arising from Rooms To Go
My wife purchased a stand alone lamp from rooms to go about a year ago and we had problems just receiving the correct lamp and the customer service was rude so we filed a Revdex.com complaint in order to fix the problem and after receiving the correct lamp we resolved the previous Revdex.com complaint and it wasn't as smooth as one would expectNow after close to a year the lamp's dimmer switch breaks so they honor the warranty and send a new replacement lamp after the technician came by to try and repair it, so all in all it took several weeks and two appointments to receive the replacement lamp which is fine but the new lamp was faultyAs soon as my wife tried to move it into place the heavy top aspect of the lamp fell off onto my wife's foreheadWe immediately informed Rooms To Go and they sent out another technician who stated the screw holding the top part of the lamp to the standing poles was too s

My couch is torn again and they are not honoring warranty
I purchased a couch from themAug they said it was under warranty until Aug It was replace three or more times as of todayI called today, they said my warranty is upI told them I also purchased an extra warrantyThey said it was overThe lady who I went through in helping me purchase said it was good until AugThey are not honoring what they saidI think they can atleast come and repair it or replace it, since I didn't go through the lawyer who contacted me saying I could get money from them since my couch probably didn't have a protective coat on itThat many people have made claims aboutYou can tell from reviews they have horrible serviceThe quality and the make is badI'm not asking for my money backI just want the couch fix, since I have been having problems with it since the first few months I purchased itI also reported a complaint with them here once before with a bedAlso I would

Excellent sales man Sami at the Wellington FL location, poor and unprofessional delivery driver, not to mention how extremely unprofessional, rude, inconsiderate, poor customer service I received via telephone from PatWhy have the option for express delivery and wasn't able to utilize the bed until one week after purchase for an in stock itemWhat a waste of delivery charge for poor service after deliveries and days of not working waiting on my delivery, was still unable to receive all the pieces necessary to put queen bed together can you imagine if I bought more than one item! Will never recommend this company to anyone!!

Careless assembly of beds by delivery crew
We bought Louie Gray Pc Twin Loft Beds which included assemblyThis was years ago and we are now removing the beds from the kid's rooms as they are out-growing themAs I start to dis-assemble the beds I notice most of the Hex bolts that hold the bed together are stripped out and many are not even tightI had to use vice grips to remove these bolts because the hex wrench wouldn't grip the boltsIt was obvious the delivery guys were rushing to get the job done instead of doing the job rightIt took me hrs to disassemble bedIts not just the fact that it took me hrs to take the beds apart but just the lack of safety concern the crew had for my kidsWe have been customers of Rooms To Go for years but if they can't find reliable delivery crews, that care about the customer then I may be taking my business elsewhereWe were hoping to sell the beds on Craig's List or similar site but now we are limited in what we can get because I

I've been a loyal customer of Rooms To Go for over yearsThis is my first complaint because of customer service and the product not what it seems
To my knowledge I believe my leather sectional under the Sophia Vergara collection was purchased using the rooms to go credit card (which was paid in full within the first year) or cashMy order #XXXXXXX and the ticket #XXXXXI purchased a leather blue, piece sectional, ottoman, swivel chair and an end table with lampI've purchased other items as well but this is the item, I'm complaining aboutI'm disabled and my spouse is active dutyUnfortunately he hasn't even been home in three years and because I spend the majority of the time bedridden or in the hospital, I too am not able to enjoy the comfort of sitting in our living roomUntil Mothers Day of 2017, I was made aware when a family member visitedShe was the one that noticed that one of the sectional chairs were peelingI never seen leather peelAt that moment, I asked

there driver damage our furniture and now we have to wait and get our furniture in pieces over a month
There moto is Customer Satisfaction is our first concernI honestly cannot tell
Our experience with Rooms To Go has been a long frustrating chase and it's one lie after anotherStore experience should have been a signFirst sales person ran to us to help and when we told him what we wanted he said he would be right back but end up leaving us waiting for 30minsSo we decided to go with someone elseShe was pleasant and told us at that time that everything was in but the dresser and could be delivered on April 28th and the dresser May 31st .Well we agreed to thatWell that is when this nightmare begins
Scheduled delivery between 12- 4pm but showed up after 4pmThen the people they sent to our house decided to put the bed together in the middle of the street and dropped pieces and scratched them upWhen my husband said something they said they can take it in and we can c

I have a year old leather sofa that has many cracks in the leatherA customer care rep told me it had an year warranty, company will not help me
I purchased a 100% leather sofa, love seat, chair, and ottoman for $from the Rooms To Go in Leesburg, FL on 07/02/The order number is XXXXXXXXAfter having the furniture months I called for a rep to come look at the furniture because the cushions were already breaking down, looking very worn in this short amount of timeThe company did nothing for usAfter several years the leather on a back cushion started to discolor, as if the color was wearing off the leatherThe seat cushions also slightly discolored, but not nearly as bad as the back cushion where my husband often sits Eventually the leather started to crack and has many cracks and the spot where someone often sits actually split open from the crackingThe cracking and splitting became so bad that we needed to start looking for new furnitureOn 09/03/

Taxes deemed exempt to be refunded to my Visa card, as stated by the finance office representative and salesman, were instead refunded to Synchrony
From: *** *** mailto:***@hotmail.com
Sent: Wednesday, December 14, XXXX X:XX PM
To: Customer Service
Subject: Complaint - Order Number XXXXXX
To Whom It May Concern:
On Friday, December 2, 2016, I visited Rooms to Go Store *** located at XXXXX Lakeline Mall Dr, Cedar Park, TexasJames S(XXXXXX) placed my order (Order #XXXXXXX) for the Queen Meadow Mist Mattress, Queen 5" Foundation, Queen Mattress Protector, and the Belfield Piece Queen Bed in SandThe total purchase price came to $($sales total, $delivery/setup, $sales tax)Of the total purchase price $was financed through my Rooms to Go account with Synchrony Bank and $was charged to my Visa card to cover the delivery/setup charge and sales tax I submitted a mattress prescription al

1st delivery contained broken item and another completely missing2nd attempt failed also due to poor customer service and driver failed to call
My order contained a full bedroom set, two dining sets and a separate dresser I waited almost months for the original delivery and paid over for ittwo days before they called to say delivery would be between 1-on the day of delivery my husband stayed home from work all day for the delivery and they didn't show up until 5:Upon arrival, the dresser for the bedroom set was broken and the other dresser was not even on the truck and one of my tables has paint on the sideThere were bolts laying on the table too I have no idea where they goThey said nothing to my husband about anythingThe drivers were rude and unprofessional and rushing to leave since it was their "last delivery"I called the next morningThey said the soonest they could deliver them would be the next week MondayI said there is no reason I should ne

A fraudulent charge was placed on my Rooms to Go account in the amount of $which RTG says they have no idea what the charge was for
In the beginning of June of 2016, my wife and I made our last purchase with Rooms to Go which was a bedroom set on I believe was 6/8/It was delivered and we have since not made any additional purchases with this accountThe terms of our purchase was a very common 5yr no interest promotionIn August I went online to pay my bill and noticed that the minimum payment had increased( which should not be if I have equal payments at 0% interest)I pulled my statement for the month and saw that there was a charge of $on my account with a transaction date of 8/11/2016, which as stated earlier, our last purchase was in early JuneObviously concerned about fraud or stolen identity, I called the rooms to go store at SCooper in Arlington on 8/@ approx520pI spoke with a representative about the situation and my concerns about the f

I've had two deliveries from two different stores with the last delivery being the worse
Feb4, was my delivery date from the time of 3-7pmI had to call customer service a total of times and the store times just to be told that my order would be lateThe driver showed up to my home after 8:30pmAnd on top of that the table was not level and had damage on itNO ONE FELT THE NEED TO USE "CUSTOMER SERVICE" and call to let me know that this deliver would be late but I was told that I couldn't get a refund for this order or for the inconvenienceThe first delivery was late as well and I also had to be the one to call and find out what was going onThis company contracts the delivery work out with no regards to the customer

Got a mattress that I did not originally pick and it is causing pain in my body
I purchased a king size bedroom set from Rooms To Go on Black Friday weekend of Gary, the salesperson put a queen size mattress on my order, but it should have been a king size We noticed it before leaving the store and I paid the additional amount for a the king sizeSince the furniture was delivered, I've been only able to sleep 1/to hours at a time and my body hurts The mattress is so hard I wake up several times during the night and in pain (back, arms, legs) After the first three nights, I contacted the salesperson and he told me to call Customer Service Customer Service said that I would need to work with the store manager (but didn't know his name) The store manager told me to sleep on the mattress for days and it would soften up It hasn't soften up, is not showing any sign of softening, and I'm still in pain I got no assistance from the store manager, salesperson,

Purchased a leather sofa and loveseat set, and now the leather is peeling and coming apart on both the sofa and loveseat
On January 24, 2013, we purchased a Cindy Crawford Home Collection sofa and loveseat and paid $2, When we purchased it, we were told and the salesperson represented that our purchase was top of the line, and why we would not need to worry about any defects, tears, or ever needing to replace it, since Rooms To Go guaranteed their merchancise from any defectsBased on these representations, is why we decided to purchase it
Approximately 6-months ago, we noticed that the top upper part of the loveseat was peeling or tearing, and we first thought that maybe something rubbed against it and did that However, my wife noticed about 30-days ago, that this same peeling or tearing is in between not only the loveseat cushions, but also in between the sofa cushions(pictures are available)
I have contacted Rooms To Go about this issue, and they sent someone a

Worst customer service ever Won't take responsibility for labeling furniture in correctlyWon't offer any remedy for redemptionHorrible response
Purchased knowing I had to rent a moving truck to deliver my furniture to my houseVerified all SKU numbers, colors, descriptions were correct and no apparent damage notable Upon unpackaging found that although labeled correctly with what I purchased color was wrongTheir customer service will take no responsibility, will not offer any suggestions for shipping to me, will not acept any options that I offeredWill not have any corporate management return my callHorrible experience and now left with thousands of dollars worth of furniture that doesn't match