Rooms To Go

They failed to send the appropriate and complete invoices for our purchase of our sectional and now broken pieces are not covered
We purchased a sectional set, with free recliner from this store The two end electric recliners were on back order so they arrived later, but were included in the original purchase and as part of the couch We purchased the service plan to cover any issues, ESPECIALLY since we had the electric recliners Now both recliners have stopped working (less than a year and a half after the purchase) and they are not covered by the plan apparently because Rooms To Go did not include them on the invoice they sent to the warranty company So I have two recliners, one of which is stuck in the up position, that do not work already and nothing is being done about it and I am being told they will not do anything I would obviously not insure only the middle of my couch, so this make absolutely no sense I was told my sectional was covered and now the key parts a

The furniture was not only ruined within two years, it stained my brand new floors with the legs of each and every pieceI was told it was leather.no
Purchase date 10/25/13,(the reason I'm just getting to this is because I was diagnosed with cancer and it quickly fell to the bottom of my listI am now starting on my 3rd year of treatment of and just now feeling well enough to deal with it The price was $1708.14, I paid in full I was told it was leather, it wasn'tI knew it was a final as is sale due to a small cut on the back which wouldn't be a problem The problem started when the material started ripping and tearing and leaving small pieces of fake leather everywhere And worse than the furniture that I was mislead is the fact that it ruined my brand new floor I had just had installed Every single leg left a yellow spot/stain on my new floor that I can't get out I've tried numerous things to try and clean it and nothing worksOrder # XXXXXXXX, Sales # XXXXXX.I went

On Febwe went to store to buy sofa from an ad we received by mail,sofas for 999.that came with a chair.Salesman took me to the displayed sofa/chair
Salesman assured me several times the chair was the one that was is add to come free with sofa at 999.00.I was told it was not in stock and would arrive later and assumed was why seperated on receipt,that I signed for.I also bought an ottomanStarted paying on my account,that matched records.Two and a half months later,finally received chair after rescedules and missing time,I got billed for chair,because salesman said I upgraded to a recliner!! I did not!! He said that was choice to come with purchase sofa,I choice color.No mention of upgrading!! Just free chair and free pillowsWhen I went to store with paperwork the manager and other employees agreed I shouldnt have charge,but salesman called,covering his own back with out right lies,and manager backed him upSadly I didnt realize I needed to record salesman,trusted him.For a sal

bought a couch just a little over a year ago Don't live here full time and the cushions are like you are sitting on the floor
The cushions are like they are years old when in fact they are just over a year old Bought the extended warranty and they came out only to tell us it is wear and tear I cannot believe that when you purchase furniture it should only last a year I want the cushions replaced I feel that they should stand behind their product We have bought couches from other stores and they have lasted years or better and that is when we lived at the home full time

After delivery attempts, I still don't have my entertainment centerThe first two attempts had broken glass and the third forgot the product
After attempts had broken glass, the 3rd attempt didn't even have the stand on the truckInstead, they sent a dresserReally? I want my stand I paid for!
ROOMS TO GO - NORTH POINT
HAYNES BRIDGE RD
ALPHARETTA, GA
(XXX) XXX-XXXX
Store #:
Order Date: 06/29/
Sales Person Name: RALPH C.(XXXXXX)
Order #: XXXXXXXX
Revise Order #:
06/29/05:PM XXXXXX
Sold To
*** ***
*** *** **
***, GA XXXXX
Home TelNo.: (XXX) XXX-XXXX
Business TelNo.: (XXX) XXX-XXXX
Delivery/Pickup
Date: 07/06/
See Instructions Below
Description
SKU No
QTY
Unit Amount
Total Amount
Your Room Includes
XXXXXXXP $1, $1,
RAF SOFA
PLATINUM/CORNELL PLATINUM
XXXXXXXX X

A baseball glove chair that was purchased on 12/14/had a couple issues along with some stains on the couch so I called customer service to report
After reporting the issues, a tech came out and fixed the stains on couch and supposedly reported the issues of the chair, which were the leather was ripped, the strings in the glove were coming off and the bottom had come off the chairthe tech only reported that the leather was ripped so rooms to go never had any intention of fixing the chair and only followed up by leaving a message on my voicemailwhen I tried calling them back in there was a long wait time and I never got to speak to themin the beginning of may I went to rooms to go to talk to them about the issue, they said someone would call me, no one ever didToday 5/31/I talked to customer service and they told me nothing would be resolved with the chair because,number one,the tech never reported that there was an issue with the chair other than the leather ripped

I ordered a bedroom set that was delivered with damaged bedrails, a rep re-ordered and they were delivered again damaged so I refused the order
I ordered a bedroom set online 2/13/using my VisaDebit card ending in *** for the total amount of $My order number is XXXXXXXXi and the furniture consist of a Dominique Gray 5pc Queen Panel Bedroom(order#XXXXXXXP), a Dominique Gray Chest (order#XXXXXXXX), and a Dominique Gray Nightstand (order#XXXXXXXX)Everything was delivered on 2/27/The bedrails are busted near the screw holes with chipped wood and it is loose, doesn't seem sturdy and one of the chest drawers were bustedI called 2/27/and spoke with a rep that ordered new bedrails and placed an order for a new drawerAnother attempt was made on 3/12/to replace the bedrailsWhen the delivery men arrived they confirmed busted bedrails again, severely chipped woodSo I refused the order and they advised someone would call to work out a solution but I NEVER

The dining room table had water spilled and it warped
Water was spilled on the table and cleaned up It must have went into the cracks because it swelled up (warped) It was purchased on April The spill happened on Oct16th and we noticed the warping the next day and called Rooms to Go They sent someone out on the 25th to take picture The next week Rooms to Go called and said they wouldn't cover it so we needed to call the extended warranty We pulled out our paperwork which says it covers spills and warps but when we called they said no because it wasn't a manufacturers defect So I can't spill water on a DINING room table and expect that it will not damage it
SKU#: XXXXXXXP
Order#XXXXXXX
Sales rep: Imran K
$
Rooms to Go CC

I purchased a Handly Manor Pecan PC KING BEDROOM SetI waited a month and a half for the deliveryIt arrived on July 2018, and the dresser and one nightstand were damagedAfter calling their customer service I was encouraged to accept the damaged furniture and they would send a "Tech" to repair itI refused to accept the damaged furniture and was then told it would not be until Oct for the items to be delivered or I could just refuse all the furniture and try to get a refund, which if my spouse had not liked the furniture I would have readily doneSo, the total wait time to receive a complete bedroom suite from this company will be approximately four monthsThe furniture was more the likely damaged on the delivery truck by the delivery personnel when loading and unloading the furnitureThis shows a level of incompetence from this company that begins with the management, who could not accurately determine sales so to ensure enough items are ordered and on-hand to prevent 4-month delays and increasing the chances of a timely deliveryTo the careless delivery personnel who damaged not only the furniture, but my wallsAnd finally, to their customer service who suggested accepting damaged furnitureHow a business operates like this and stays open I am uncertain, I am not a business personThat being said I would not recommend this businessThe store was located at Harbison BLVD, Columbia, SC

Rooms to GO does not value their customer's time or xpectations
Hello My name I *** ***
ORDER#XXXXXXXX
Cell # ***
I ordered living room furniture on I received half my delivery on leaving out the coffee and end tables I had orderedThe drivers could not find my furniture on the truckI got a reschedule for Driver Jeremiah calls me and tells me he found the tables on He delivers tables on at 2:30pm vs 12:30pm as he stated said he was making several deliveries before mineI get the wrong tables deliveredI now have to wait again for for correct deliveryI asked customer service to waive my delivery fee she declined "it's not their policy to comp inconvenienced customers, only just to correct the problem." I am very dissatisfied with rooms to goI feel my time wasted waiting for theses deliveries is not valuable to Rooms to Go, and Rooms to Go has done nothing to recognize their error as important or signifi

Puchased about 3k theatre Chairs years agoFalling apartNotified via Facebook, TwitterWas advised to file problem via EmailNo reply, blocked
Notified Company Facebook around May 15, about purchase Theater seats falling apart on FacebookThen messaged company rep on Twitter who advised to email problem and photo to ***@roomstogo.com (copies can be provided) No reply, blocked on FacebookPost of problem removedNo reply on TwitterChecking with my Rooms to Go Credit card item puchased for Photos can be provided of LEATHER PEELING, SPRINGS FALL OUT of ProductOut of six, have bad leatherCannot believe poor customer service on this issue

Refund for purchase made not received
Purchased 7/4/16, requested refund next dayMy check cleared bank on 7/5/RTG not helpful
Purchase on 7/4/
Asked for refund next day
My check cleared my bank on 7/5/
Still no refund on 8/3/
Rude customer service and corporate office

Delivery of damaged trundle bed.Wanted to return it and get a refund.Company stated only an exchange available.Two months later and no replacement
12/8/17, a 24' box truck delivered desk, hutch, full bookcase bedroom set, including a trundle, dresser and mirror 12/10/Reported that trundle was damaged and was inoperable demanded a refund and for company to take it Spending hours on hold, in December and January with the company Systemically, I am being given mixed messaged..Finally, 1/31/the company sends an wheeler to exchange the trundle bed I reported to them that the box truck is the only truck that can reach my house Several delivery dates have been cancelled with no reasons Delivery set up for today, but was cancelled on my voicemail When I phone the delivery company and the Rooms to go, no answer It's been over two months, and I am frustrated and do not want the exchange I want them to pick up the damaged trundle bed and refund me $from th

I am filing this complaint because there is a charge off on my credit report that I am unaware of
I am unaware of this charge and have called several times to get information on it and advised the representative that if in fact it was owed I would make arrangements to pay itNo one has been able to find any information on this charge

Ordered the Park square loveseat because details stated "loose pillowbacks" received attached pillowbacksCustomer Service rep agreed changed details
Ordered the Park Square loveseat online based on details stating "loose pillowbacks" received attached pillowbacksCustomer Service rep agreed that the pillows were suppose to be loose and shipped a second couch which was identical with attached pillowsCalled rep and was told that they would check warehouse for correct couch and call me back(never did) Went to a showroom and sales rep stated that the Park Square Loveseat did indeed have loose pillowbacks but did not have any in the showroomWhen I got home went online and noticed that the details to the loveseat had been changed; it now stated that the pillowbacks were attached and not loose as stated before.Called for a return and refund and was told by the rep that they would process a return request and was told that it would take hrs and I would receive an email regarding

Merchandise listed were purchased in good faith including purchase of warranty and business is responsible for supporting their policy/warranty
Order #XXXXXXXX purchased 12-17-16, delivery 12-28-16.I purchased a leather white/Belair sofa and chaise $with ForceField exclusive leather protection year limited warrantyI asked questions referring to the protection covered for sofaSales RepDeloris Phighly recommended the FF leather protection warrantyOrder #XXXXXXXX purchase 4-10-delivery 4-20-I purchased (3) Barstools @ $eachMerchandise were delivered to my daughter residence in Atlanta GAMy daughter contacted Rooms To Go customers service around June 1, and informed them of the stain on her sofa from a beverage spill and sofa is under warrantyAlso, she stated there were defected area on both sides of one barstool which she just noticed and needed to be replacedCustomers service said that they will send a technician out to see if merchandise

Cannot get a balance on my accounthave asked many times for balance and payoff balanceDebt Harrassment and excessive phone calls to job
Account NohweXXXXX
managers at ROOMS TO GO STORE in Pearl River, LA refuses to accept a one payment from meyes, I am delinquent and manager refuses to give me a balance or payoff balanceunless I pay the amount in full that's past dueI have been told many times they cannot give me a payoff balance or balance, account doesn't show balance
I AM DEMANDING A PAY OFF BALANCE AND A BALANCE AS OF DATEYOU HAVE TIL DECEMBER 15TH TO PROVIDE INFORMATION TO ME IN WRITING BY EMAILI REFUSE TO PAY AMOUNT TOLD TO ME BEFORE I CAN GET A BALANCENONSENSE!! I have been harrassed on my job with unwanted phone callsManagers have called asking whomever answers phone personal information about work hours etcand I haven't been at the workplaceBeen out on sick leave and FMLA

Material has flaked off of the couch and recliner now for the past years, purchased over years ago, employees state there can be nothing done
Cindy Crawford style of sofa and recliner, red leather has now flaked off and pealed off leaving bare spots on the both of them, I contacted the main store in florida and they said that nothing can be done, I paid a lot of money for the items that look so torn and weathered

I purchased furniture during a promotion of no interest until however; I received my 2nd bill and it reflects interest
I purchased furniture during a promotion without interest until I asked before the purchased to make sure and was told that the promotion was going on, however; when I received my 2nd bill, it reflected interest I contacted the finance company and was directed to contact the store The store manager stated that the promotion should be on the account to contact the finance company I contacted the finance company and was told to contact the store back I'm going around in circles and my issues still have not been resolved I purchased the furniture August The total purchase that was financed was $ Please help me

Delivery issues and refund issues Business would not adjust delivery time and then was informed they re-sold the furniture that was to be delivered
A down payment of $was placed on order on 11-15- The items were supposed to be delivered on 01-04-17, between 11am - 3pm I called on 1/due to business being closed on 1/ I informed customer service that I would not be home until Rooms to Go advised they would tell dispatcher to make the delivery later On 1/phone call from dispatcher at that driver would be there at am Told customer service that no one would be present They stated the driver would cancel then they would call back later Never called back Had to call again, said they would check then call back Never called back Called back again was told driver returned to shipping center Called on 1/to reschedual was not allowed would be contacted Never called Called again was told the items we purchased were being delivered to differe