Rooms To Go

Lack of oversight with outsourced delivery
We ordered a couch December 17th, at roomstogo.com We were provided a scheduled delivery date and hour delivery window on Saturday January 7th, The day before delivery, due to a snow storm, we were notified that the delivery date was moved until January 9th with the same time frame On January 9th, I called to make sure the delivery was still scheduled Upon confirmation, I took a vacation day to stay home to wait on the delivery Two and a half hours into the delivery time frame, RTG called to let me know that the delivery was rescheduled to January 10th with the same time frame I spoke to a manager at the RTG customer service department, who offered me a $refund Note I was charged $as a delivery fee for this item On January 10th, again I called to make sure the delivery was still scheduled Upon confirmation, I took a vacation day to wait on the delivery An hour and a half into the delivery time frame, RT

Very poor credit card provider bank choice
I have had several different accounts with Synchrony through many different stores over the years and also have a savings account with them One of the accounts I had with them was a Rooms To Go credit card
I recently received a notification from Credit Karma that I had closed my Rooms To Go account, when in fact, I did not Therefore, I called them to see what was going on
I called Sychrony and they said that they had closed my account due to inactivity to protect ME from fraud I am extremely disappointed First, you are a furniture store I had just bought several thousands of dollars worth of furniture from rooms to go in the past and if the furniture is doing what it should be doingholding up for a decent amount of time I do not have to purchase any more for a few yearsI recently had planned on using my card as we are moving into a new, large home But now I will not be unless we can rectify the situation Second, I had

I have two of the same make and model sofas from Rooms TO Go, and they have both started sagging withing a few months of usage
In January of I purchased an electrical reclining sofa from Rooms To Go for about $The sofa came with a one year warranty About August of the sofa started sagging on both ends I called Rooms To Go to have it repairedThe tech came out and tried to repair it, but it still partially sagged I asked for a tech to come back out to take a look at it again When the tech came back out he said that this was one of Rooms To Go best sofa, but that this particular soft was defective and couldn't be fixedSo a new sofa of the same make and model was delivered to me
Because of my job I started traveling heavily right after the new sofa was delivered and the it was almost never utilized until about May of this year, 2016, when my travel schedule changedWell, about September of the newly delivered sofa started sagging too I called Roo

My husband and I just went looking for a leather couch and stopped at the rooms to go on I Told them that I wanted to only look at leather, not leather and vinyl, not bonded leather, just real leather They showed us one that we thought we would buy but waited and looked the dealer up online and it is not leather it is a microfiber to look like leatherSo they were deceiving usDon't buy from them

On 9/4/my daughter and I selected a very specific piece of furniture ("dresser").The item actually received was switched for a different one
On 9/4/my daughter and I went to RTG's outlet in Charlotte, NC to purchase very specific furniture piecesAfter viewing the items available and inspecting them for damage, we contacted the salesperson who originally greeted us at the door to show him our specific selectionsHe consulted with another team member and verified that the pieces selected were indeed available for saleAfter completing our purchases, we waited for the salesperson to tag the furniture with "Sold" signs with our name but he had moved on to another customerWe waited and I approached him on separate occasions and he stated that we did not have to be concerned, the store was busy but he would make sure the correct pieces selected and paid for would be taggedAfter leaving the store we went to the picenter and picked up the nightstand and took it with u

Desire a refund after damages are done to home and new furnitureCompany has yet to resolve problems
Avoid Rooms To go!!
While our sales man and woman were absolutely wonderful, it's been nothing short of a nightmare since ordering our furniture
Our delivery was complete chaosThe men who arrived did nothing but argue, yell and say swear words during the entire processThere was absolutely NO directionProblems started almost immediately as the delivery men were dropping furniture pieces onto the floor instead of lowering it slowlyDuring the visit, it was clear they were unable to lift the furniture so I had to help them, which I didn't mind but what would have happened if I wasn't home?!
Our new home has been damaged with holes, broken stairs, messed up stair railing, door frames and baseboardsAlong with damage to our home, our new furniture was damaged also
After the men were done setting up the furniture I wanted to show them the damage to our home, fur

I had furniture delivered on Feb and the delivery guys scratched my floors and I have been trying since Feb 21st to get them to fix my floors
I had furniture delivered on Feb and the delivery guys scratched my floors and I have been trying since Feb 21st to get them to fix my floors I have called multiple times to the customer service department and they "keep sending an email " for the claims department to follow upStill no word on what they will do to have my floors fixedThe claims department does not have a phone number or an email address for me to get in touch with themThis has been a nightmare

I was misled when purchasing a recliner
I was not advise that I would have to lift up the recliner as a disabled individual!
I'm writing this letter on the behalf of *** *** that reside at XXXXX NW *** CT *** *** FLXXXXXMy mom is disable, as heart issue, suffers from strokes, & is diabetic! My mom was cut trying to change batteries from your reclinerMy mom purchase a recliner back in April of last year she started encountering electrical issues couple months back, I advise her to contact Rooms To Go about the recliner not working properlyI'm glad she started encountering issue before the warrantee was up! Upon you guys coming out she was advised that there is batteries located underneath the reclinerI tried calling you guy multiple times to properly dispute the issue but you guys care nothing about my mom being DISABLE! Why should a disable person lift up a recliner to for it to properly function; upon her purchasing the recliner she was not educated about

After visits to the store, four phone calls and three deliveries, we still do not have all of the product that we have ordered after nearly a month
My family and I went into the store with the intent of purchasing either a bed set for my daughter or a living room set for the family We found a bed within the main Room To Go showroom that we liked, but she wanted it in a twin setThe salesman, Sam, told us that that was not possible and we'd have to buy it from the Kids sectionI pointed out that the Kids furniture, despite being EXACTLY the same brand & style, was over $more expensive They still said they could do nothing about it At that point, we focused on buying the living room set After finalizing our decision, just before we paid for it, Sam then tells us that they found a way to bundle the product to where we could get the twin set at the price of the Queen set We decided to take the offer, spending over $1,more than we had originally planned, but felt tha

Sales people amazing, however customer service after was worst I have ever experienced
I have purchased a bedroom set, couch, chair and cabinet from Rooms to GO over the past couple weeksThe staff at the sales location were amazingThe delivery men were nice however they don't go over the furniture with you at deliveryThey tell you that you have a few days to review your furniture and to call customer service with any issuesThis is where my problem beginsPart of my bed, the top of my nightstand, the front door of the cabinet, the foot of the chair and the side of the sofa are all damagedThe wood work has Knicks and strippingThe side of sofa is actually bent and the foot of chair won't stay onA repair tech was sent out in a timely fashion, however he wasn't able to repair anything reallyHe said the door would have to be replaced on cabinet, the entire nightstand switched outCustomer service called me today to tell me that the cabinet also has to be switched out bc t

I had a published newspaper coupon
The coupon would not be honored without purchasing additional add-ons
Today's (Nov 11, 2017) Raleigh's News and Observer contained coupon for $off a sleeper sofa with a Gel Memory Foam mattress
I researched the sleeper sofas on the Rooms to Go website I wanted to purchase the Lucan Queen Size Sleeper sofa in blueIncluding the required Gel Memory Foam Sleeper Sofa Mattress, the price on the website is $Applying the $off coupon, the new lower price is $
https://www.roomstogo.com/product/Sleeper-SofasPosturepedic/Lucan-Navy-Sleeper-S...⇄ /> In Stock XXXXXXXP
I met my spouse at Rooms to GoThe price of the sleeper sofa is $855, including the required Gel Memory Foam Sleeper Sofa MattressWith the $off coupon, the price would be $
I was told that I could not use the $coupon UNLESS I purchased the fabric protection serviceI was also told that this is policy
I asked to have the manager show

Bought two mattresses, in the showroom they were soft and comfy but when I received my order they were very hard and nothing like the model
I bought two memory foam mattresses from Rooms To Go In the showroom they were very soft and comfy When I received the mattresses they were nothing like the floor model They were very hard and uncomfortable The next day I called and talked to Ben A.my sales rep and he then told me there would be a "Breaking in period" and insisted that I keep the mattresses for days and if I still didn't like them that I could return them Today (they are still uncomfortable) I went to the store to return them only to be told rudely that there is no return policy and that they would only exchange them for a hight priced model Not even a store credit Why would want another mattress from a place that falsely sold me bad mattresses? I have bought several memory foam mattresses and I have never had to "break one in" I would simply like to return

I bought a large sectional sofa from RTG that one loveseat piece sits too lowA tech came out, told me it wasn't right, now they say the opposite
Once my sofa was delivered we noticed an issue with of the pieces They replaced one piece because I called right away noticing a tear in the fabric but I did not notice how low the other piece sat until after a few days of sitting in different spots They sent a "tech" to my home to evaluate the piece He arrived, sat on it, took photos and told me he didn't think it was right either for it to sit like that ESPECIALLY since I had only had it for two weeks After waiting nearly two weeks for a response I finally called Customer Service The young man told me that the tech's report stated there was no issue with the sofa He is, of course, employed by RTG and/or it's associate supplier and has loyalty to the company I reported this issue in a timely manner!!! We spent a large amount of money on this and I just want it to be righ

Do Not expect RTG to treat you with respect or even like a customer Worst sales and delivery experience I've ever seen
9/9/- Purchased two power leather recliners from Rooms to Go Katy, Texas location Earliest delivery date 10/ Nearly two months away
10/20/9:am - Received text to confirm delivery date (10/28) but not the time
10/26/12:pm - Received text that the delivery window time for (10/28) of 9am to 1pm
10/26/1:pm - I called the Rooms to Go customer Service Center to let them know that I may not be home the entire hour window and could I change it to later Not many people know their schedule months in advance I was told they could not change the time but they will make a notation to delivery my purchase later in the window I was also told that I will be notified, by the delivery team, one hour prior to delivery
10/28/9:am - Called by the dispatch operator I told her I will be in and out of the house but

If I could give this company stars I wouldPurchased a couch/chair weeks ago and was told the earliest delivery date would be this weekApparently, first number listed was incorrect so I was never contacted for the delivery dateI personally contacted the store the night before to be told that my delivery time frame was 2-6pmMade special arrangements to be here and have someone here during every minute of the hour windowWas home 15mins PRIOR to my delivery windowContacted at 2:03pm from the Customer Service Department to be told that I "missed" the delivery window and would need to rescheduleI was never contacted by the delivery driver to be told they would be early or that they were at my residence waiting without anyone homeDuring the 2-6pm window Customer Service was contacted times and never once did we get a phone call from the delivery team or was the truck told to turn around/reattemptI have been told that "all the trucks are full" for the next days and that my earliest delivery date could be next week (while I am working and can not take off)Other option is to drive 125miles from my home to the distribution center to pick it up myselfEither the delivery team lied about attempting a delivery to begin with because I am CERTAIN I was home or they came outside the window and have now made it my issueAs of now, I still do not have a fix to my solution and have paid for furniture that has yet to be deliveredThe direct location I utilized for my sale is not the issueI caution anyone buying from Rooms to Go to figure out their own deliveries as they use third party vendors who use unethical and fraudulent tactics to place the blame on the consumer

Rooms To Go "leather" furniture is peeling and very poor qualityWe were told we were purchasing leather furniture, not a veneer
I wish I could
Same horror story as many about Rooms To Go's "leather" furniture which is peeling and of very poor qualityWe were told we were purchasing leather furniture, not a veneer sectional
I wish I a better report to give about the customer service and our satisfactory experiences actually seem to be a rare occurrence from everything I have read in the reviews and some posts on hereIt's very disappointing considering there was a time when Rooms To Go received great reviews and minimal complaints, but most are about this veneer rip off and the now products they are distributingUnfortunately, the way Rooms To Go has chosen to handle (or not handle I should say) our situation is rather disappointing! Customer foolery would better describe our experience, because in no way have they serviced our needs and as a once very loyal customer I won't

Rooms To Go did not deliver all of the furniture pieces that we have ordered and paid for
On November 24, 2017, we placed order #XXXXXXXX for a living room suite which included both a power-reclining loveseat and couchWe had a scheduled delivery date for December 6, Upon delivery on this date, we were advised by the delivery personnel that part of our order was missingThey only had the loveseat, but not the couch and as a result they would have to reschedule a separate delivery for the couch which is order #XXXXXXXX on December 20, I immediately contacted customer service to advise that this is unacceptableMy husband's birthday is this Sunday, and we are entertaining guests for his birthday party on SaturdayWe cannot entertain with one couch, when our initial order was for the two pieces that we have already paid forI spoke with Avianna at the Customer Service Center, and she apologized and completed the second delivery schedulingI asked Avianna what she could

Sales person Yazmin Lgave wrong information about what was included for the price we paid causing us to not get what we were promised
Order#XXXXXXX/date:8-26-17/model:XXXXXXXP
/salesname:YazminLopez/$516.35/Visa/store:
Our family purchased two bedroom sets for our childrenFor our daughter we asked the sales lady what the price was and what was included There were many other times on display such as a book shelf etc so we asked several of times to be sure what we were getting for the Labor Day Sales price She mentioned that the fabric tower that went over the slide was included in the package We paid with that understanding that the tower was included Once we were home she gave us a call and said she made a mistake and it wasn't included so she would not be able to give it to us The manager said she could not help us and we would have to pay extra for this mistake The sales rep through Chat Live said nothing could be done eitherNo one can help fix this mistake

Bought furniture from Rooms To GoThe furniture they delivered was not what I purchasedThe customer service is awfulI want my money back
Purchase furniture from Rooms To Go on 8/3/That's where the good ended and the nightmare beganWhen the furniture was delivered every single piece was wrong! The sectional was the wrong color and the recliner they delivered was wrong and didn't even match the set we purchasedThey agreed to leave the wrong pieces until we received the right ones but refused to assemble them the way my wife asked them toI then went online to contact customer service and found that the price I was charged in the store was $more than if I would have purchased it onlineSo I went BACK to the store and the manager agreed to issue me a credit for the price difference and scheduled the delivery service to pick up the wrong pieces and deliver the correct itemsI received a call at 6:50am the morning of 8/saying they would be to the house in minute

I got an email from RTG telling me I had to buy something from them within days or my account would be closedNo company can make you do that
I bought living room furniture from RTG a few years ago I have no complaint about the furniture (even though they busted my front door bringing it in) However, when I bought the furniture I opted to take advantage of monthly payments for months I paid the furniture off probably within the first yearI guess because I did the monthly payment plan that authorized them to issue me a RTG credit card, which I DID NOT REQUEST I now get an email today from them telling me that if I don't buy something from them within the next days that my account will be suspended and the credit card revoked I have issues with that on several levels First, I dare them to tell any consumer that they have to purchase something from them and that the product must be on their credit card to prevent them from closing itSecond, the credit line on t