Rooms To Go

product not as described
On 11/23/I purchased a mattress at rooms to go, Anthony sold me a mattress pad but DID NOT tell me that the mattress pad would give the bed a firm feel, nor did he tell me that it was not returnable We used the pad one night and it made the bed uncomfortable and firm The store will not return it I called customer service and her words were "I was told that the mattress pads give beds a firmer feel since it pulls down on the mattress top." She also told me that customer service doesn't help with these issuesAnthony did NOT tell me this, or I would not have bought it! I feel lied to and now I spent $plus tax on something that I will never use Why would I buy a plush bed and then add a mattress pad for a firm feel? I wouldn't

Received Damaged Furniture delivered times and Horrible Customer Service
I have spent over hours, full Saturdays (that I don't have just to sit at home), waiting on ONE headboard that has been delivered damaged times! And all Rooms To Go is offering me is a $in store credit! My Saturdays waiting on a simple headboard is worth more than $I've asked they pick the entire set up and give me a full credit and all they are offering to do is swap out for a different bedroom setI don't have time to wait on more *** furniture to be deliveredJanuary 8, I purchased over $3,of furniture from the Buford, GA Rooms To GoWe spent all day Saturday waiting on our first delivery and the headboard was delivered damagedThe delivery driver noted the damage and said someone would contact me regarding a replacementWeeks went by and no one contacted me; not even to follow up on the delivery as the driver mentioned they wouldI reached out myself and had to reschedule th

Delivery for furniture greatly delayed
I purchased my couch on 11/21/and was told it would be delivered on 12/26/because the couch was back orderedI paid a company to take apart and dispose of my previous couch in order for the Rooms to Go delivery crew to be able to set up my newly purchased couchDays before expected delivery date I received a call stating that my item was not available and it would be delivered the 3rd week of JanuaryI now have an empty living room with no couch and more weeks to go until I do have oneSo my delivery for my couch is over weeks lateI'm sure anyone would understand how frustrating this isnot only did I have to wait a month to have my couch delivered from my original purchase date, now I will be receiving it almost months after purchase date

I spent for two rooms of furniture and was sold a dresser with mold in itRooms to go has declined to rectify the problem
: I made a purchase of two rooms of furniture on 2/25/and paid CASH in fullThis purchase included a piece living room set and a piece bedroom setShortly after the dresser was set up in my home, I began to smell something weird coming from it; Like a old, musty smellI dismissed itI didn't think that there would be anything wrong with a dresser that I just purchasedI figured the smell would subside after a whileFast forward...months have gone by at this timeI cleaned and cleaned in my bedroom, but the smell remainsNow over the last few months I have noticed a change in my health that I had no idea was connected to this dresserI have been snoring heavily and having a hard time breathing in my sleep, headaches, sinus pressure, occasional nose bleeding, tightening of my chest, wheezing and constant coughing throughout the night

Delivery
I ordered (Order #XXXXXXXEX) a living room set and dining room tableUpon initial delivery, the dining room table was broke, one of the chairs cut and the coffee table scratchedThe 2nd delivery, the table was dented/scratched and the table was still damaged on the topThe 3rd delivery (which was not a delivery, someone came to take pictures)When I received a call to set up a 4th date for delivery, I expressed that I had taken off of work times previously and that delivery would have to be after I get off of workWhen I received the delivery schedule through a text message, it again was during the day while I was at workI immediately called back and rescheduled which the representative told me that they would annotate the time yet againToday, Dec, almost a month to the date that I purchased the furniture, I receive another text that delivery would be during my work hours

Furniture came broke in the first attempt of deliveryFurniture came with manufacture issues on the second attempt of delivery
I purchased a bunk bed over $about months before deliveryIn my condo we have rules and restrictions which we have a certain window of delivery I scheduled the delivery for 03/28/between am - PM, which I paid elevator reservation in the amount of $They arrived in the time frame requested, however the furniture was broken and they had to take it backThe second attempt of delivery, I advised again about the building restrictions as I have to pay every time I reserve the elevatorThey arrived 1:pm for starts, as my husband waited the time frame to arriveI had to leave work to go to the building and wait for them to put the bed togetherThis time, the pieces came without boxes rolled in blankets and plastic, which means they either checked the furniture to make sure it is fine or it came used from the outlet warehouse, which is n

I got hurt at a rooms to go location
On December 5th 2016, I met my best friend at the rooms to go location in pompano beachShe recently brought a bedroom house and was looking to furnish itWe went into the clearance sectionAs we were looking at a table a piece of the table fell on my footI immediately cried out in painI couldnt even stand upThe sales guy came over to me and asked if I was okayI said no, Im hurtThe sales guy asked me did I need a ambulance at the time I didn't think soHe proceeded to take a report but didn't seem to care that I was seriously injuredMy friend kept asking can I walk can I walkThe sales guy took the report and I asked for a copy and he said No It is their policy to not give a copy outI tried to walk and I was not able to walkMy friend found a chair that had wheels on it and she sat me down and started to push me in the chairI was soo hurt I couldn't even walkShe starts to push me in the chair the whole time sales people

If I had researched reviews, We never would have bought our bedroom suite from RTG!! We went to a store near us and found the set we wanted on Thanksgiving weekend We set delivery for weekend before Christmas
The dresser was not delivered We received a media center instead We waited more weeks for our Christmas present to finally be complete BUT we found that one of the doors on our dresser does not close properly Manufacture defect???
So we set up for another dresser to be delivered another weeks later I have been waiting all day The driver just got here!! 7:pm!!!
This is unsatisfactory! The worst experience ever!!
This review does not deserve a star!!! But did not have a choice in order to write review

I bought furniture in late September and they were delivered defective timescompany promised me a refund withing business daysit now been
bought furniture in late September 27, and they were delivered defective timescompany promised me a refund within business daysit now been days and they have still not credited my bank account
Order Number XXXXXXXRT
I was dealing with general manager Inga and she refused to refund my delivery fee

Furniture was supposed to be delivered on Saturday and it never showedWe never got a phone call back after we spoke to customer service
We were scheduled for delivery on Saturday from 12:00-4:At 12:we were told that the driver needed our gate codeWe don't have a gate code or a gate so we were told that the dispatcher would let the driver know and the dispatcher would call us right backAt 2:we decide to call them instead and we're told the exact same informationWe waited againNo call no deliverAt 4:00, we call back and the office is closedWe waited all night and here it is Monday and we still have no furniture and no one ever calledWorst customer service! The bad part is we are out of state furnishing a 2nd home so we made the trip for nothingNow we have to schedule another special trip a month from nowWe own a business and work full time jobs and have a small child and a primary household to take care ofThis has been the most frustrating experienceW

Rooms to Go made a copy of my honored check and resubmitted it to my bank for payment
I purchased a couch, loveseat and tables on January 12, The store in Greensboro, NC located at W Wendover Ave Greensboro, NC deposited the check and the money was taken out of my checking account on February 8, However, someone in the company made a copy of the original check and redeposited it on February 25, Bank of America notified me and the check was not honored
On April 6, 2016, I receive a call from Complete Payment Recovery Services saying I owe Rooms to Go $2,

Cindy Crawford Loveseat Gone Bad Way Too Soon!! Is She Aware of Product Complaints?
It doesn't matter what year I bought the Cindy Crawford Loveseat because they are not supposed to go bad right after the warranty is upBut I purchased the Loveseat from RTG on 11/16/and just found out through customer service that the warranty was up 11/16/15! A few months after the warranty expired the Loveseat cushion area where I sit on the left side and which is used solely by me in my master bedroom to watch dvr at night for a few hours, started to feel extremely uncomfortable to say the least; I was sliding off! So I placed some blankets under the cushionsIt just kept getting worse and by I had placed wood and more blankets under the cushions and nothing helped to stop me from sitting at an angle and sliding down towards the floor!!! Swapped out and flipped the cushions; it is not the cushionsIt is poor construction and terrible springs; reminds me of furniture from the 1950s to

Delivery issues with RTG
I purchased $7,worth of Furniture in advanceDelivery was set to 12/I requested for delivery date to be moved days later because the house is not ready yetRooms to go said I had to wait until end of January (months) because if I change my delivery date, they will give my furniture to other customers with back ordersThis is unfair practice because the items are in stock and I have purchased them already
Just because RTG is running out of stock, they will give the furniture I purchased to other customers

I was told delivery between 11-then called and told pm to pm and it is pm and no furniture lied to by customer service
today is july I have paid for delivery that is hours late and have been lied to by customer service I will never buy from rooms to go again it is a lousy way to do business and why should I pay this delivery fee???

PURCHASED FURNITURE AND TRIED TO GET SUPPORT FROM THE STORE & CUSTOMER SERV THE BED LEGS HAVE BROKEN AND DAMAGED THE FRAME AND THE SOFA IS TORN
MY HUSBAND AND I PURCHASED $OF FURNITURE WE CALLED THE 1ST TIME MONTHS AGO BECAUSE THE LEATHER SOFA WAS STARTING TO SPLIT IN SMALL AREAS ROOMS TO GO SENT A TECH OUT WHO TOOK PICTURES AND STATED "THIS SHOULD NOT BE HAPPENING LIKE THIS" HE TOLD US WE WOULD RECEIVE A CALL IN 3-DAYS WITH A RESOLUTION WE GOT THE PHONE CALL AND I WAS TOLD THAT BECAUSE WE ARE USING THE SOFA, THE CRACKS ARE NORMAL I RESPONDED BACK STATING THAT I AM USING THE LEATHER CONDITIONER THAT I RECEIVED WHEN I PURCHASED THE WARRANTY THEY TOLD ME THAT THERE IS NOTHING THEY CAN DO BECAUSE WE ARE SITTING ON THE SOFA AND THAT IS WHAT IS CAUSING THE DAMAGE MY QUESTION TO THEM WAS "DO YOU MEAN, I AM NOT ALLOWED TO SIT ON THE SOFA?" AND AGAIN HE REPEATED BECAUSE YOU ARE SITTING ON THE SOFA, IT IS CAUSING THE DAMAGE I ASKED TO SPEAK TO A SUPERVISOR AND WAS

Delivery contacted the wrong number and did not wait the mandated mins, or call the secondary number
Delivery Date: 7/15/
Purchase Date: 7/7/
Order Number: XXXXXXXX
Sales Representative: Scott A
When the order was placed we noted that the secondary number was to be called to coordinate deliveryThat number was not calledThe primary number was called and the delivery men leftAfter hours and speaking with multiple representatives were were told they would try to coordinate delivery, but that we would have to remain at the premise all dayWe were told repeatedly it would take "some time to reach the dispatch office," its been hours and still no wordTwo customer service representatives hung up on me, one said "This is rooms to go, who am I talking to? I can't hear youHang up and call back." Finally a sales representative named Erica arranged for us to receive a call ahead before the delivery truck arrivesBut we still don't have a new delivery window, hour

Delivery truck left an oil stain on my driveway
When my furniture was delivered, the delivery truck pulled into my newly poured driveway (no one asked for my permission)The delivery truck was leaking oil apparently because upon leaving, a large oil stain was left behindI called customer service, they referred me to claims who proceeded to put me through the ringer providing photos of the stain only to eventually say that it wasnt Rooms To Go's fault

Inaccurate billings and inability/unwillingness to resolve the issue due to Rooms To Go inaccurate recording-keeping
I made a chair purchase in Dec I returned the chair within one week and purchased a mattress instead using my ACTIVE Rooms To Go account Six months after the furniture replacement, I received a phone call stating that I owed RTG 500+ dollars I requested information to explain why since I had an open, active and up-to-date account with them I also requested written documentation to explain how this amount was obtainedTo date, I've not received any information I agreed at the time that RTG in the meantime could apply the charges to my account, but I kept receiving delinquent notices I've contacted their customer service on several occasions in order to resolve the issue I've recently received a notice from a collection agency Rooms To Go has not been able to provide me with adequate information to explain why I owe this amount, and they have not b

This is for roomstogo Stafford TexasI am going to post this in all review sites unless I hear something back
I would love to give this place zero starsWhen they were selling The furniture they were very nice and helpful and very accommodatingWhen the furniture was delivered at our house they said some of the pieces were missing because we have rescheduled the deliveryThen when the furniture came it had scratches on it and when the remaining parts came they were the wrong parts so it's been almost months and we've been without furnitureWhenever we call the store they say they can't do anything and we will have to call customer serviceWe called customer service and they said that they can change it out but not until March that's another three weeks awayWe were a little angry at this point and we called the store to talk to the manager to see if we can just get our money back and go buy furniture from somewhere else We spoke to Bill the manager and seconds into the conversation he didn't want to hear me out and hung up the phone on me yes that's right hung up the phone on me so if somebody is reading this this is a formal complaint against BillI do want bill to write an apologySpoke to Brian at customer service now let's see if we can get her furniture in order and installed on Wednesday, March Once again I request that When someone talks to Bill and explain to him that as a manager he needs to know how to handle customer service and if not I can definitely give them a good lesson in customer service
We have called customer service a lot and we really expected a lot more from a reputable company like yours The furniture was installed incorrectly times and finally everything was in order last week Sad!

Ordered bed was defective and customer service manager told me a delivery date and it was not deliveredThen told delivery was days out
We ordered a bed for my son and it was scheduled to be delivered on 12/10/Driver arrived hours late at 10PM and when assembling the bed discovered it was defectiveI was told to call customer service the next day to resolve the issueCustomer service told me that they would schedule delivery of new bed the next dayLate that afternoon they called and said that they could get it on the truck for the next day and Monday was the earliestI waited all day Monday for the delivery and when I called customer service I was told that it was never scheduled I was told that I would be called back the next day with a resolutionThey called me back and told me that earliest delivery was days awayWe had sold my sons bed and he was sleeping on the floor and none of the customer service reps seemed to be concerned about that I was told that i