Rooms To Go

Told my furniture would be delivered 12/15, then due to them not coming on that dayI had to call them releatedly about my order that was invoiced off like it was deliveredThen they told me it wouldn't be until after the new year that I would be able to get my furnitureI cancelled my order and won't be returningI wish I could return the rest of the furniture we boughtI don't support business who don't treat their customers like they are valuable

Adding unwanted warranty, not honoring coupon, delivery issues
Worst experience I've ever hadThey need a serious lesson in customer serviceThings started off ok with the sales associate when I initially went in to browseI'm the kind of customer who makes decisions quickly and I had money to spendI was in there maybe minutes and found a sofa, night stands, and a TV consoleI spent $there in a matter of minutesMy one request was to use a coupon I got from USPS when I changed my addressIt was for a measly $offThe sales man told me he could honor it if he did transactions because the coupon was for future useI thought that was fairHe offered me their BS warranty on the furniture which I did not agree toHe scheduled my delivery today (Thursday) and said he would request that they call me on their wayI signed my receipt and leftWhen I got home, I looked at the receipt more closely and noticed he DID NOT honor my coupon and he added the warranty to ev

One of Rooms to Go's delivery men altered a check that I gave him as a tip from $to $
I have contacted the store where I bought the furniture but they refuse to help so I called Corporate on separate occasions and they refuse to let me talk to a Supervisor and they will not call me backIf find it deplorable that a company as big as they are can send a thief into my home and then refuse to acknowledge my concern

Sold furniture under pretenses that fabric was leather
Was sold pwr recliners sku XXXXXXXX, XXXXXXXX, cindy crawford home collections order #XXXXXXX on 9/26/from rooms to go (RTG) in Hoover alawhen I inquired about the material of the furniture sales rep stated with confidence that it was 100% LEATHER and It would last for many, many, many yearsAlso purchased the force field protection planyrs after purchase I noticed it started peeling, finish started wearing away, I used the polish protector the store gave me to no avail When I looked for my warranty the year warranty had expired so I felt it no need to contact store Fast forward to August 2018, my husband and I were in same store shopping for bedroom furniture I asked sales rep about the sofa I purchased in 2013, she looked up my order on the store computer and immediately stated that my sofa is BONDED LEATHER and I should contact the 1-# as soon as I get homeSales rep stated that there had

Delivery failed to move and set up furniture damaged weatherstripping on door, customer service awful
Delivery people moved new couch in moved old couch, took in new chair removed wrapping went outside, after a few minutes of waiting (I am disabled vet) wondered we they went, looked outside they were goneCalled them within minutes and informed them the chair had not been set up and other chair not moved,additionally weatherstripping had been damaged on doorafter long pause delivery person said they could not come back, I insisted they return and they said they were not coming backCalled customer service at 12:told them the problem was told a supervisor would call meAt 2:received a call from customer service asking me how delivery went ! Obviously no clue about complaintAfter discussing problem was offered $Asked to speak to a manager, was told someone would call back.at 4: someone finally called back, in the meantime had to get someone in neighborhood to mov

I purchased a mattress, it is not approprate, it is sinking down where I *** is not fuctional.Iam paying $per month,I sent a complaint t
I attempted to solved the problem, no sucessI have paid for two years, since 04/20/the company disagreed that the mattress was damagedI wrote to the main offie, have not heard backSomeone came to my home and said the matress must sink more, before the Cocan replace it.The mattress is not confortable for sleeping.It sinks in the middle.I have invested a lot of money intothe purchasedthe main office has not contacted me concerning the matter.I feel the company should try to work out this problem.I am waiting to hear back from them

I waited for weeks to have a mattress replacement also they broke an entry lamp and never paid for the cost to replace
We visited Rooms to Go where my son wanted to purchase a bedroom set with a nightstand and also a queen mattress setEverything went well until the delivery, the guys that delivered were not professional, they enter the house with dirty shoes and did not put together the mattress completely with the cover that was purchased for itAlso bringing in the mattress, they broke my entry lamp, they said to not reported it that they would reimburse us for the replacement costThey stop contact with my son and I ended up with the cost of replacementLater on the mattress started to have issues and finally a hole formed in the middle right of it and my son had to sleep to one sideI contacted the store where the purchase was made and I was directed to customer serviceI called them and they schedule days later a technician to see the mattress and make a finding repor

I was lied to as to what extended warranty would coverI was told it would cover mechanism on reclining chair but not upholstery cloth damage
I bought two reclining chairs in December from Knoxville storeI received a phone call later on Dec iasking if I would like to take out an extended warranty which would cover repair or replacement if the reclining mechanismshould break I was never sent any paperwork, they just added the cost to my synchrony account and because my son works in the office of the store and he had Understood the warranty as I had I thought no more about itThe chairs have sat practically unused in our basement sitting roomMy wife had complained that one looked lopsided for some time before I decided to make a claim I was denied my claim after someone came to the house to look at itand I was told by the warranty people the mechanism was never covered for use and in their opinion it was customer use that caused the damageMy issue is that

We bought our living room sets from Rooms to go both Leather and Fabric few years agoFurniture came with a mandatory Protection cleaning warranty
Apparently, this the second time I have visited the location to go get the cleaning items for my living room setsThis is a Mandatory lifetime Protections which we purchase with the FurnitureThe first time I went was a year or so backI thought I didn't receive a good customer service careI went to the window at the back and requested the Upholstery cleaning solutions which were advised to come get it anytime at the store when we purchased our furnitureThe Representative ask me which kind? I said for both meaning Fabric and Leather furniture that I have purchased from their storeShe verified and gave me the solutions with an attitudeI thought to myself that this is not the attitude they used to sell us the furnitureWell, I let it slideYesterday,I visited the store again because I needed some Fabric Upholstery for my furnit

We were schedule for delivery for 5/23/between the times of 9am-1pmReceived a phone call around 10am stating delivery would not take place
We (my wife and I) purchased furniture on 5/13/from rooms to go in Brentwood, TN during the process we schedule delivery for the furniture on 5/23/between the times of 9am - 1pmOn the delivery date around 10am I received a phone call stating that the delivery wouldn't take place as they had a driver emergencyThe company then asked if we could take possession of the delivery on Thursday 5/24/between the same times of 9am-1pmOur initial response was yes, but upon further review it was discovered that my wife has appointments that day and would not be available until after 11amWhen calling the company back to make them aware we might not be available if the delivery is before 11am, there response was that there was not guarantee that the delivery could take place after 11am and that if we were not home our delivery would not ta

Theft and endangerment
Purchase furniture from Rooms to go, charges included deliveryDate of delivery Tuesday May 9th between 1:00pm-5:00pm under order #XXXXXXXXAfter delivery my wife notice her wedding band was missing, it was in the same area as the bedroom set was being installed in a jewelry boxWe call the sheriff to file a report, after a background check of those individuals, the officer informed us all of them had a record and was a felonThe driver is the only one that works for Rooms to go directly, the additional help is never screen How can a furniture company allow individuals with records represent them, these people have access to your homeThey come under the Rooms to go truck, you expect that these people accessing your home have been properly screenedI never received a call apologizing or acknowledging something with sentimental value was taken from usI have called multiple times requesting to talk to a manager, keep getting the run aroundIn additi

I want to complain about the horrible Customer Service that Room To Go was given me Mr Muhamed Bis Room To Go sale employee He's insult and humiliated me in front of my kids and wife and other standby customer I had a lot of question about the product that I've misunderstood the add MrBhas not control his temper and throw his tablet front of my face and raise his voice My kids and wife and other by stander look at me a strange lookI was upset and leave store I came back few days later and bring this to the Room To Go store Manager Adam, I explain the situation and it seems that he does not feel about my feeling and said his sale person is one of a nice sale personI am not really appreciate the way the store Manager handleWe are customer and come to store to buy thing, do not treat us like trash I hope this will take up to the Room To Go regional manager and compensate on my furniture purchased at Room To Go
Product_Or_Service: San Angelo Brown Pc

Delivery and customer service is terrible!!!!! Also given a time frame3-7pm.Noone showed up and no one called
Delivery and customer service is terrible!!!!! Also given a time frame 3-7pm Noone showed up and no one called I called customer support They said gonna be 9:30pm I said no I will not be up have to work early They wanted to come to my house at 10pm at night and put furniture together REALLY??? 3hours lateRidiculous and then customer service said they can't do anything but reschedule And it would be another hoursNO!!! I cant continue to take off workI cancelled the orderi canceled my credit card I will never shop at Rooms to Go again!!!!

Defective bedroom set (peeling/varnish "bubbles"/disintegrating)
Invoice/Order #XXXXXXXX dated 7/02/in amount of $plus bedroom chest $Payment method through Synchrony BankPurchased complete bedroom set in Cherry Merlot (dresser, mirror, two nightstands, headboard, platform, arch base, queen bunkie, and bedroom chestAfter a year and a couple of months, noticed that different drawers of the set were peeling and disintegrating at the bottoms Contacted store in Miami Gardens and Customer Service twice Was offered no satisfaction because "the one-year warranty" had expired Would not send out a representative to inspect the situation Sent pictures to RTG "show me" on 4/19/ No response Customer Service on 5/20/informed me that "show me" had responded on 4/26/stating that nothing could be done However, there is absolutely no indication that was contacted as no email was ever received by me, no message was ever on the phone message machine, nor where th

During delivery RTG damaged our stepsAfter providing estimates, as requested, they refused to pay the full cost of the repair
On Dec Rooms to Go's delivery company brought our new furniture.The driver dropped a couch on our steps,broke the step,and did't tell us it was broken.We later watched the incident on our porch camera.We immediately filed a claim.We were 1st told that we would need to prove that our steps were not already broken,which we were able to do with our camera.We were then advised to provide estimatesFeb I provided estimates to Zelvonia W., the claims person.One estimate was for $and one was for $450.Feb I received an email from Zelvonia advising that they were sending $200, which was "more than sufficient and fair." The email also said that should I choose to decline the offer, the claim will be closed.I replied that I was fed up with dealing with her company...Zelvonia's email states she works for SEIDS, which I assumed was the delivery compan

I ordered a mattress set over weeks ago and long story short, I still do not have my mattress
My father ordered my mattress set weeks ago February 18th, 2018)Their advertisement said next day delivery but I got a delivery date days after my purchase (February 27th, 2018)They were suppose to call or text days ahead to give a time window that best fits them not the paying customer and they failed to do that so when I called on the day of the delivery they gave me a time frame that nobody was home so I then asked to be called an hour before they got there to see if I could leave work to take my lunch just so I could meet them at my house for the delivery and they called when they were almost thereSo nobody being home I could not get my mattressThen they give me a hotline number to call when I get home to see if they could come back at that time, when they answered that line the girl said her name and I said is this the rooms to go hotmail, by mistake and she acted as if

Rooms To Go mislead me on their return policy and I feel I was mislead as a senior citizen when I went in to purchase a sofa
I went in store on 9/to purchase sofa and I sat on every sofa in storeI told the sales rep Barbara I wasn't sure and I was told it was return policy I called the store the next day and told sales person Barbara about a missing piece and I told her the sofa was hurting my back and I want to return it She gave me the run around ad I had to keep calling back until a manager called me days later I spoke to store manager Kyle, he told me the hours is from time of purchase and not from time delivered WHich the saleperson failed to explain that He said my only option is to exchange even though the return policy was not explained correctly He said he would only give me days and I would have to pay another delivery fee???? He also told me to call customer service and they would be the only department that would be able to make an exception f

I was sold a warranty from rooms to go.My dining room table is defectiveThey came took pics, told me that they would call me back 7-daysDid not
I purchased a dining room set, rooms to go called me and placed an extended warranty on my dining roomI noticed that my table was weird, They sent someone to evaluate itThey told me that they would call me in 7-daysThey called me weeks laterCSR called me from XXX-XXX-XXXXThe agent called me Lady and told me it was out of their handsShe was not even aware that I purchased extended warranty which rooms to go sold to meBottom line the table is messed up they stated its my fault and the warranty is informing me that RTG is legally responsibleI just want an exchangeThey are selling things that are no goodThey are also selling warranties that do not cover anythingI need a resolution12/18/the warranty was added on my credit card

I purchased a couch 9/3/and paid in fullThe wrong layout was deliveredI was told this was my fault and had to pay a re-delivery fee to have an exchangeFineProblem #- I travel for work and could not return to the store to pay for some time - apparently you can not make this payment on line when an exchange is involvedIt's and technology is amazing - seems like an easy thing to accommodate for customersThere was a lot of back and forth here before I was able to make it to the store to pay I pay the fee, we set up a date to deliverNormally there is a hour window or soI did not receive this - 7pm rolls around and I step out of the houseI get a phone call they are at my houseI tell them I'm turning around to come backWas told they could only wait minWithout any prior notification seems extreme for me to sit at the house all day and receive no leniency when I actually step out to take care of family mattersI call the store the next dayI was inform

We ordered a sleeper sofa and there was not a mattress
I purchased rooms of furniture from rooms too in October of One room was a sleeper sofa and sleeper chair and a half
We had used the sleeper chair in the past when my daughter came to visit but had not had the opportunity to need the sofa as a pullout u til a few weeks ago when we had guests
At the end of the day we opened the chair and the sofa Upon opening the sofa, a few pieces of wood fell out and thee was no mattressWe were very embarrasses to say the least
When we closed the sofa, we realized those pieces of wood must have been used as spacers because the sofa is now sunk in and slanted toward the back It is unable to be used because of this
I called customer service and was told it was out of warranty I called the store and the manager finally called back and said we would have to purchase a mattress from them
I realize that it is "out of warranty" but we did not realize until now that we did not