Rooms To Go

End of July of 2017, I walked into Rooms To Go and fell in love with this a gray piece sectional that I assumed would be perfect for my family roomI decided to purchase the sofa after testing it out for comfort and qualityThe sofa onsite was made extremely well and durableThe cost of the sofa was $ On August 1, I had taken off from work for my furniture delivery and the furniture was delivered with a piece from a complete different setI called customer service and the soonest they would replace it was August 9thWhich I found absolutely ridiculousThere in my living room I had pieces of the gray sectional with one random beige sofaThe delivery men would not take the beige piece back and said I have to keep it here until the other sofa is receivedABSOLUTELY ridiculousI should have received my order the way I had seen it on site at the Rooms To Go locationMy sons birthday party was that weekend and here I have different sofas in my living roomAfter nu

Replacement drawer
My husband and I purchased a Queen bedroom set from Rooms2Go in Fort Myers in October We have had NUMEROUS issues since the moment we bought the furniture We were finally able to get the replacement sofa after battling with customer service for over a month, however, I am STILL waiting for one (1) drawer that is completely destroyed This is how it was delivered to me in October and the delivery personnel hid it from me otherwise I would have refused the product at that time Since then, I have placed 6-calls to customer service trying to get this one (1) drawer sent to me The most recent call was made on Friday, 12/28/18, where I was promised by the customer service rep that a new drawer would be sent out to me next day Needless to say, I still have yet to see this drawer or a call stating why this is delayed AGAIN
We have had SO many problems with Rooms2Go and we regret ever spending almost $dollars with this company We have never had issues

Warranty issues when you move
I purchased my leather sofa in June of last year,when delivered the way it had been packed in truck the top left of sofa was dented in, they came out and fixed the problem,I don't know if they took stuffing from right side because now the right side is caving in as well as the seatI just called they said because I had moved the warranty was voidI was never told this when I purchased, it is written in small print on back of sales receipt I was just informedThe lady in customer service said well you signedThe receipt was generated from the computer where I signed on a pad, so I wouldn't have seen it nor was I ever toldThis is a very expensive sofa

Problem with them not refunding ALL of my money
I ordered a dinette set online on 2/28/was told that it would be delivered on 3/15/between am - pm; received a txt on 3/and 3/confirming delivery date and time listed above; on 3/15/@ 7:am I receive a call from their driver that they are min away I told them that I was told between am and pm they proceeded to tell me they don't know why I was told that because they start working am in the morning and I needed to be home...said they would wait a couple minutes then they would have to leave I cancelled what I was doing and returned home...they came to delivery the table; left trash all over my floor; left delivery blanket in my floor and did not place the table where it needed to go just set it up and left it in the middle of the floor...not to mention the table was too small for my home...I called them with my problem and concerns about what had happened no one seemed concernedI asked to speak with a man

Did not stick to the delivery windowMy order came hours outside of the already hour window and was incomplete!
I made a purchase on a Monday, couldn't get delivery until that following ThursdayIt was a busy weekend so I tried to be understandingMy delivery was scheduled on a Thursday between the hours of 2-I took off work to be homeNo show or call at 5:so I call to get detailsThey tell me at this time they are running behind and it will now be from 6-10! No one can provide me a more accurate time frame so I'm stuck waiting at the house8:comes along, still no word on my deliveryAt this time the customer service is closed!! So I have to use the chat to try to get an update on my deliveryFrom there I'm told there's stops ahead of me STILL! I'm instructed to call the store for more detailsSo I call the store and she tells me the same thing...we are trying to get there before If not they will call you and rescheduleSo because it's so late I ask can I

I have a leather sofa set that's years old that the stitching is coming apart and the black is fading grey! After multiple emails sending pics they will not fix the issue even after I bought the leather warranty (which isn't too cheap)The store said it covers discoloration, and factory defects for years, after purchasing this warranty and calling customer service they say all it actually covers is food and beverage stains! It's a section sofa all that is messed up is section!

inch gap between mattress and headboard
Sales associate sold me this set because it DOES NOT require a box spring
I purchased a living room set AND a bedroom set at or just over a month ago(Order number: XXXXXXXX)
While in the showroom my sales associate, Scott, tells me to save some money I could purchase this specific bed frame that doesn't require a box spring underneath
Even in the showroom, there is ONLY ONE mattress on the beds
I had to wait for weeks before someone was able to come out and "look" at my bed frame
He came out over this past weekend, told me that this INCH gap is normal, I just need a box spring
QN PANEL HDBD
Sku: XXXXXXXX
QN PLATFORM W/SLATS
Sku: XXXXXXXX
Q/K ARCH BASE
Sku: XXXXXXXX
Even on the website, it shows NO BOXSPRING!!
In the showroom, NO BOXSPRING!
I have spoke to several customer service people who I have emailed pictures to and they all say that I need a box spring
The man who came out this past we

Delivery/replacement, and damage to door facing
Order Date: September 3, 2017, order #XXXXXXXX & #XXXXXXXX, delivery date September 12, payment amount total $Finance some through rooms to go and $on a visa cardOn the Sept12th after delivery called the number explained to the person I was not happy with the delivery or the furniture, when delivered they forced the couch through the opening in the hallway to living room damaging the door facing on the closetI explained to them that I was not happy with the furniture, and that one of the tables was not sitting right, they stated they would have their claims department get back with me to this day January 24, we have not heard anything on the damagesI had to end up going into the store the manager scheduled for every piece to be replaced when they scheduled the delivery date they called and stated that the love seat would not be available until January which was over a month out, then they called a couple

On first delivery one piece was the incorrect piece of furniture and a second piece was damagedA folldelivery was scheduled to deliver the correct pieces of furnitureOn the second delivery one piece came in damanged again and the other piece was the incorrect one againA third delivery was scheduled along with a date for the damaged piece to be repairedI received a phone call where I was given a schedule of 9-1p for delivery of the correct piece and a second call to schedule the repair on the same day for 12-4pI now have to spend a day waiting for furnitureWhen I contacted customer service to try to get the delivery and repair scheduled in the same time frame I was told that was not possibleI then asked to speak to a supervisor and was put on hold for minutes after which time was told the manager was busy and that there was nothing I could doI asked about returning the damaged piece and was told there would be a 20% restocking fee

The leather sofa sleeper I purchased from Rooms To Go, including the $"bond" protection charge, is cracking/peeling
On 11/19/I spent $at Rooms To Go on furniture (order #XXXXXXXX)As part of that purchase I bought a matching leather sofa (#XXXXXXXX) and leather sofa sleeper (#XXXXXXXX)These pieces were advertised as genuine leather (for all parts the you would touch such as the seats, back cushions, and arm rests)I even had to pay $per sofa for their year bond protectionI noticed in early January that the sleeper sofa seat cushion (the left hand side if you're facing the sofa) had a quarter size area that has started cracking and peelingI contacted Rooms To Go customer service and was asked to send pictures which I didI was asking for them to replace the sofa cushion cover since I could still find my sofa sleeper on their website (albeit under a different style name)They emailed and offered a prorated store credit to return both sofas of only $

Store manager was rude and not trained to speak to customers
We found a floor model sell off that we wanted to purchaseThe manager denied allowing us to pick it up the same day because then it would leave empty space in the showroomIn basic terms, the store manager wanted to keep the furniture in the showroom even after if it was paid for so other customers can sit on it until they get other furniture that can fit in this space (Around a week)Further the store manager was rude and arrogantThe sales repwas better trained on how to speak to a customer than the store managerComplaint was filed to rooms to go and still awaiting response and apology from regional manager

Ordered throw pillows from Rooms To GoNever received pillows after monthsCustomer service was no help at all
On August a Replacement Part Order form was mailed into Rooms To Go for a set of Throw PillowsA check for 65.00$ was also mailed with the formThe check was cashed and cleared the bank on August After a month and no product or notice was received we contacted Rooms To Go Customer ServiceThey said they would get back to usAgain we never heard anything or got our purchased productCustomer Service was contacted multiple times to resolve this issue, but every time we got the same answer of "we'll check and get back with you" Never got a return phone call, email, letter or the pillows we paid forI want this matter resolved!

Sofa got damaged upon delivery including our doorNo call no show on a replacement deliveryPoor customer service line and supervisor
Order Date: 08/30/
Sales Person Name: ALEIDA *** *** (XXXXXX)
Revise Order #:
08/30/XXXX XX:XX PM XXXXXX
Upon delivery on 9-my sofa leg was broken and they dented the door on our brand new houseCalled and filed a complaintNext delivery for a replacement was 9-21-from 4-pm at 9:they say they will be there in to hoursam came no call no showCalled back in the morning to filed a complaint customer service say the next best time for delivery is Oct to 7thI wanted to speak to a supervisor , she put me on hold then say no supervisor is on duty and she can put my delivery for 9-Told her what company doesn't have a supervisor? Later the supervisor came on the phoneI told him what happened and he say she never offer me the delivery date of 10-to 10-which she didSupervisor was rudeService is ba

Bed was delivered to house wrote we lived in it, RTG picked bed up and now claims the can't find itCustomer service has been a NIGHTMARE
On 9/- We ordered furniture to be delivered from RTG the day after we closed (9/23) - we received a call from our builder that UPS had delivered something big to the garage (ended up being our bed/headboard that RTG ordered from a vendor...shipped by UPS andarrived way earlier than the 4-weeks they quoted us onThey delivered the bed 9/, alone at the unfinished home, no one signed for anything - UPS didn't require a signatureI called customer service and told them noone would be at the house for more days - they said they would send a driver to pick up the bedWe moved in 9/and bed had been picked upRTG delivered everything except the bed on 9/(like they said they would) when we called to find the bed it has been a disasterWe've called the manager times and asked for simple calls back and he has never done soWe talked

GUARANTEED and COMPLETE Delivery of TWO BEDROOM SETS FOR BIRTHDAY PRESENTS set MONTHS AGO and then at the last minute, DENIED WITHOUT EXPLANATION
Worst Customer Service experience ever We are having the same problems as most other people with ROOMS TO GO Ordered two bedrooms sets for our two daughters' birthdays back in early July The ordered was fully paid for, a delivery date was selected for COMPLETE delivery and then after nearly two months, we receive a call that part of it will be back ordered and there is no date offered for that part of the shipment We went back and forth for DAYS with Customer Service trying to find out what happened and were told nothing but NONSENSE like "What may be in stock one moment, may not be available the next as our inventory is constantly moving" and "When your delivery date was changed, the dresser then went to the next customer in line" We paid in full and the delivery was set months ago We didn't change the delivery date before the d

Furniture delivered was damaged more than once, customer makes ALL the efforts to get this resolved not company, POOR customer service
We purchased a bedroom set and mattress back in November, all this total a little bit over Definitely you'd like to get all your money worth nothing more than thatEvery piece of furniture we received on 12/08/was damaged( chipped, cracked, etc.)Called customer service(headquarters) several times because there was always something else wrong with the furniture that we had to report, they gave us a date for next delivery that was like two months later I asked if we could just replace the whole thing with a different bedroom set we were told that was not possibleThey couldn't deliver the day they said and they left a message saying it was ok then to get a whole replacementWe went to the store on 03/15/and got an exchange after expressing my concerns to the manager Michelle in Pensacola, flI explained how aggravated I was becau

Upon delivery our rooms of furniture where not set up as discussed upon ordering the furniture
We ordered rooms of furniture on 9/21/ We paid a total of $5,with being for delivery and s(I was told that swas included in that charge) Our order # is XXXXXXXXi Furniture was scheduled to be delivered to a new trailer home on our horse farm in Shelbyville, TN on Tuesday, 9/between a.mand a.m Our employee that manages the farm was identified as the individual that would meet the delivery team and give them access to the trailer My phone number and my daughter's phone number (who lives in Murfreesboro, TN) were listed on the service order should someone have a question We did not receive a call on 9/27/ When we went to check on the status of the delivery, we were disappointed to find that the furniture had not been set up I reached out to mulitiple customer crs XXX-XXX-XXXX, XXX-XXX-XXXX and XXX-XXX-XXXX, only to find tha

I have shopped with RTG for several years and have never received such poor service cheap furniture
It took my five visits to RTG efore I decided on what my purchases should beOur Sales person (James) seem to do his job and make us happy customers but my bedroom set didn't come in as orderedIt took several calls to customer service which were not the best experience to have knobs put on the dresserThe first technician that came out said it was to much for him to which wasted my time and caused me to miss my sons gameThe second technician came out completed that issueI have not had the furniture for days and the bed foot boards are already peelingI am paying to much to have received cheap furniturePlus I've called customer service and has not had any solutions and I continue to be inconvenienced

Damaged sofa, wrong entertainment center delivered, horrible customer service
I purchased a sofa/love seat and entertainment center from the North Charleston Rooms To Go After waiting MONTHS for my delivery they delivered the wrong entertainment center, which the delivery guy wanted me to accept, and the sofa had a chunk missing out of one of the legs I also tested the surface protection and water soaked right into the fabric unlike how it beaded up on the showroom sofa I had to take an additional day off of work to wait on the corrected delivery of the entertainment center, and was told a concession would be made They sent me back and forth on the phone a dozen times between the store and corporate on who would make a concession In the end they offered a measly bucks for two days of me off work, a damaged sofa leg, no fabric protection (which I paid over dollars a sofa), and delivering the wrong entertainment center This is the worst customer service I have ever re

Couch frame collapsed during warranty period due to manufacturing defectNow they won't repair when issue occurred againThis is a defect
We purchased a dining table as well as a matching couch and chair from RTG in Greenville, SC
From the beginning, the couch was slightly unstable but we didn't know at the time that it indicated a manufacturing defect inside the couch itself
After just a few months of very light use (my wife and I live alone, don't have any kids, etc.) the right side of the couch completely collapsed to the floor
My lbwife was the only one sitting on the couch at the time
The frame inside the couch gave out and the legs bowed out to the sideThe couch was left sitting on the floor on that side
We contacted RTG and they sent a tech out to 'repair' the issueHe did not replace any part of the frame or complete an actual repair
All this tech did is put a couple of small screws in place to temporarily secure that side of the couc