Rooms To Go

order#XXXXXXXX bought Oct.3,and was promised delivery and setup on Oct.12, assembly screws were torn open promised next day, still waiting
was promised that screws would be fed exed for next am delivery and they would send someone out that day to assemblethat was last Friday my son has not had a bed since last WednesdayI had plans to leave town and could not go for waiting multiple broken promises It is now Tues and bed not set up screws came yesterday afternoon and package was torn so I hope all items are in the package I have spent hours on phone with Cust Svc and been constantly lied to I do not think I should pay full retail for this horrible experience and I still do not have any furniture set up in my sons room

I purchased bedroom sets from hereOn both of them some bubbles started coming out when I cleaned them the paint came off
One of them is not even a year old and I purchased extended warranty rooms to go refuses to repair the furniture stating that I placed a hot cup on top which I did notI have purchased lots of things from rooms to go there's no need for me to lie all I want is the furniture to be fixed

I bought a couch and was supposed to have repair coverage and when I called and told them the couch was peeling I was told they couldn't do anything
I purchased a lot of pieces from this store the first one being a reclining seat couch with cupholders, I purchased scotch guard protection and had unlimited leather conditioner, I was told I was protected to anything happening to the leatherA year and half later the couch started to peel, I contacted customer service and was told they couldn't do anything and they do not repair the couchesI ended up throwing away the couch and I went to the store yesterday looking for a dining room table and told them why I wasn't to fond of their "protection plan" as the salesman tried to add that to the dining setI explained to him what had happened and showed him the pictures, he went to explain that they are still replacing those couches for other clients over years old and they were supposed to replace it or fix itI asked if he can do s

The recliner I purchased is broken There was a knot in the wood and the board snapped where the knot is on the board
Purchase Date: 6-14-(1yr months old)
Order information by phone number:
Called Store: 3-29-
I purchased a Sectional sofa and matching recliner from Rooms To Go Last week my parents were visiting and the recliner was used a couple of times It's not in a great area to see the tv so it's been used minimallyJust a few times
One of the boards in the chair snapped in to two pieces We turned the recliner over and the board snapped because the piece of wood had a knot & that's where it brokeAt the knotThe chair will not recline due to the broken board
I called the store where I purchased it from and they transferred me to customer serviceThe CS Rep quickly informed me their warranty is for yearI explained what happened and asked if I could send pictures of the recliner to show the board broke at the knot and she said yes

Product delivered smashed and completely damagedCustomer service does not care and will not fix the issue
My wife and I purchased a beautiful console for our living room and paid for express deliveryMy wife took the day off of work to accept the deliveryWhen it showed up, the unit was completely smashed inside the box, it looked like it had been hit with a forklift in the warehouse and crushedShe refused the delivery and the drivers told her that customer service would contact her within the hour to schedule another deliveryhours later we decided to call because nobody had gotten back to usI spent over minutes on the phone trying to get a manager at the location that we purchased the unit fromThey did not want to transfer me to a manager and other people kept trying to take my callWhen I finally spoke to a manager, I was informed that there was nothing they could do except wait for the unit to be returned to the warehouse on the other side of the state to assess

Defective (manufacturing ) dresser delivered and reported within one year (date from last delivery) of the warranty, but not accepted by RTG
The initial delivery of the fresser was attempted on 4/10/and was found defective & thus attempted to be replaced by RTG times and the last delivery was on 7/16/However a manufacturing defect was discovered by me on 5/8/and reportedSince it is within year of the last delivery it should be covered by the warrantyHowever RTG is rejecting my claim assuming that the warranty period starts from the 1st delivery and the damage was of due to home useAs a product owner it is ture and honestly I can say the product was delivered by the people and kept in the place where it was never replaced and we hardly used this dresser alsoNothing was done so that this crack will appear except it is a manufacturing defectRTG has all pictures and information as to my complainIt is prima facie manufacturing defect and under year warra

Item was ordered in November it is now January and we still don't not have a working productand very unfriendly customer service
on November 11th I entered the rooms to go to purchase a Cinderella bed for our soon to be daughter (adoption) this child lost her mother is Aug, her Uncle in September and her Aunt in DecemberThey dropped her into the lap of strangersShe lost her entire family and we wanted her to have the best a princess deservedI explained this to the sale women, along with the plan to get the bed and set it up ourselves on December 23rd for a Christmas surpriseI was promised they would come and set it up with no problemsOn December 23rd the showed up with half of the bedand the screws were missing so we couldn't even set it upthey overnighted the screws but by then it was to lateChristmas was ruined my daughter opened a bunch of gifts she couldn't use cause they went in her new princess room with her princess bedI called the company had to demand tha

If you pay a company for a product, this should not be the lengths to which one must go to receive the item, or a refundI have received neither
I placed an online order for a rug on 10/ The company failed to ship the product, erroneously marked the shipment as "delivered," and has shown extreme reluctance to take any meaningful steps to resolve the situation
- 10/I received a notice from UPS that the item would arrive the following day
- 10/UPS informed me that "This package(s) will not be delivered as originally scheduled." The status on the tracking number reverted to simply "Label Created." The RoomsToGo order number reflected the item as "Delivered."
- 10/I placed the first call to RoomsToGo customer serviceI was told they would email the warehouse but would not receive a response until MondayDespite my attempts, I could not get a commitment for a call back, and was advised to check back the following week- 11/ Second call to RoomsToGo customer service I was told again that the rep would write the warehouseI expressed that this had already been done and no information had been forthcoming over the past six days, but this time the CS rep said she would call me back
- 11/Third call to RoomsToGo four hours later, after not receiving follow up callOrder notes now reflected "a supervisor was looking into it," but had departed for the dayAgain, only course of action was to send an email to the warehouse and wait for follow up
Not electing to continue this charade, I asked for a full refundThe rep told me they would have to follow the same process for the refund -- write the warehouse and wait for response
I do not believe RoomsToGo to be a reputable company Despite their high Revdex.com rating, which only measures their responsiveness to complaints logged with this bureau, the customer reviews found here and elsewhere on the internet reveal a pattern of sketchy business practices and worse customer serviceIt would seem that this forum, which should be the last ditch effort for a business and customer to resolve an issue, is the first and only stop for any RoomsToGo customer to seek a fair and reasonable outcome for the money they pay this company

Just had the worst customer service experience with the companyI am a new customer and after my failed delivery yesterday and terrible customer service calls today, this will be my last dealings with the companyI ordered pieces of furniture, and were suppose to be delivered yesterdayAll pieces were damaged and I refused deliveryCalled customer service and they didn't even know about the ordealAll the lady said was we can schedule another delivery next weekThere was zero consideration for my timeThey give you a hour window, and basically you have to wait for themSo me missing a half day of work is not worth anything, and they basically said I have to take another half day of work for their mistake with zero compensation for my timeNext, I called the store where the lady asked me the same question over an over about did I have any pieces at my house, when I told her I refused to take damaged goodsAgain zero effort to keep a customer, and basically said OK we will cancel your orderAll in all just sad all the way aroundA situation that could have been fixed pretty easyAny now they are saying I may only get 80% of my money backThanks for the horrible experience

We received poor delivery service and unconcerned customer service follow up and they gave our furniture to someone else
poor delivery service, unconcerned employees; no contact from managersFurniture was ordered fourmonths ago, delivery was to be made on June 12, 2018; office called said truck was broken down, reschedule for following dayWe are having a new A/C installed and there were five people at the house, delivery people made NO CONTACT with owner at 1;pm CDT.They drove off and refused to return to deliver productWhen I called the office personnel said the furniture was a discontinued item and that it had been given to the next person in line wanting those itemsWhat a way to run a business, said reorder something elseOrdered on February 24,2018, sku number XXXXXXXP, order number XXXXXXXXI

Date of purchase 8/28/
One piece was on back order till 9/22/
Same day was delivered 9/
Damaged out the boxStill waiting on new one?
On 10/27/they came a second time to try and deliver the same blue sleeper sofa, but it was not blue but beigeTotally not blue as the message left by the dispatch from delivery serviceStating that they have a blue sleeper sofa on the truck for delivery tomorrow (10/27/18) to pm
So starting 8/28/purchase date, sleeper sofa on back order for a total of days , 1) 9/22/left a broken sleeper sofa
I was made to wait another whole month and a week for a replacementThen because I have to work during the week, I could not be available, till Saturday.delevery date and time 10/27/- pm
When they did arrive on Saturday to deliver the sleeper sofa, it was wrong color? Was not blueStuck with useless sleeper sofa in my apartment for going on days with no sleeper sofa, but I'm in a contact with rooms to go for

I placed Order XXXXXXXX on 10/03/for dining chairI tried to exchange itI placed orders afterStill no return o exchange authorization
On October 3rd I ordered a dining chair as a suggestion of the sales person to see if it matched the rest of my furnitureIf so, I could come back and order the other chairs if not I could return it as long as I place another order with Rooms to GoI was ready to place the next order and I took the chair with meThey refused it and told me they would pick it up at my house when they deliver the next order I placed the next order for sofas on November and they told me they could not authorized the return cause it was a special order itemI was not informed when I bought it about this.They asked me to contact the corporate office at X (XXX) XXX-XXXX to authorize itWhen I called the corporate, they informed that it would have to be authorized by the storeI tried again with the store and again no luck, they told me to contact t

The driver had the nerve to say I did not speak English and cancelled my delivery without causeSimply because I have a Spanish sounding name
I placed my order at the rooms to go store order#XXXXXXXX & XXXXXXXXI had to wait days for delivery and paid $in delivery chargesOn the day of delivery I received a appointment reminder that Mt delivery would be between and At 11:I received a call on my business cell from the driver saying he could not find my apartmentAfter just a moment of speaking to him I realized he was in the wrong complex and explained if he exited the complex, went to the next light and made a uturn he could enter the correct complexThe driver disconnected the callAt 11:I received a call on my personal cell phone and the driver said "yeah I'm from rooms to gYou gave the wrong address and the lady I called don't speak no English so I can't deliver today" I asked him to verify the address and confirmed that he had the correct address

If zero stars were allowed I would have picked that for a review I purchases two lovely living room sets from rooms to go san antonio north location The long and short of it is that I did not get the correct pillows on delivery date They attempted to deliver a rug and have delivered six incorrect pillows, sofa legs, and of correct pillows This was only after HOURS on the phone over the course of two months I still don't have the correct items and am STILL working with the store to attempt to attain the last pillow While there are some (two maybe three) helpful individuals at the customer service supervisor level, the store and warehouse can't seem to figure a simple order

Bad Delivery experience
March 21s 2018, Thats the day my king size bed set was supposed to be deliveredUpon delivery the delivery guys un boxed my bed set and stated that the bed set was damaged and where not able to assembleSo they told me to contact customer service for another delivery date for new itemDone , contacted them they stated that particular bed set is on back order now ( all of a sudden ) and the next shipment would not be ready until after AprilReally after April ( mind you my wife is pregnant and we gave our old bed set frame away that morning to make room for new one)So now we have to wait almost a month to get a new shipment? So now we had to settle for another bed set just so that we can have a bed to sleep on because nothing could be done about itSo we cancel that Oder and place a new order with a totally new bed setNow they said it would take about a week for delivery I Stated " No I am not waiting a week due to my wife being pregnant and order stat

Over three months and still do not have built and complete entertainment center
Ordered on 9/02/entertainment center orser number XXXXXXX, cost was 1638.28, multiple times they have delivered a broken or duplicate center to my house with no hardwareCalled customer service multiple times to address issue ams nothing has been doneLatest information they gave me is that they needed to order another part to get the hardware which would be delivered on Jan, over months has passed now if they actually fulfill this order

I cancelled a sectional the day after purchase and have been getting the run around about getting refunded
on April I went to the Rooms to go on IH in San Antonio to pick out several itemsUpon getting home we decided that we didn't want the sectional we had orderedI called in on April and cancelled the order and was told that in 7-business days both of my credit cards would be refundedI used the Rooms to go card for the purchase and I used my personal credit card for the sales taxAfter days I called in for a status because I still heard nothing and I couldn't get an answer one way or the otherSo here we are April and still nothing days after the fact

Sofa seating is sagging less than six months after purchaseTwo service visits failed to fix it and customer service says there's nothing wrong
I purchased granite Caprice sofa SKU XXXXXXXP/XXXXXXXX for $on 11/14/At Rooms to Go, XXXXX Interstate Hwy W, San Antonio, TX XXXXX from sales person Aidact Gaitan Berrio, sales #XXXXXX, order #XXXXXXXPurchase was financed through a Rooms to Go promotionI purchased the Force Field Protection for $because the sales person said it would take care of any problem I would have, and if the condition could not be fixed the sofa would be replacedIn April, I noticed that I tilted uncomfortably toward the center of the sofa when sitting on the right hand cushion of the three cushion sofaI called customer service at XXX-XXX-XXXX and two technicians came on May 3, One sat on the sofaThey took the cushion and stuffed extra padding into itOver the next week the condition worsenedI called customer service and a week l

ROOMS TO GO IS NOT THE PLACE TO GO I HAD TO RETURN A CHAIR AND OTTOMAN FOR AN EXCHANGE AS IT COULD NOT BE FIXED AND PAY ANY DIFFERENCE I PICKED A CHAIR AND OTTOMAN IN A SLATE COLOR AS THEY HAD NO OTHER TO MATCH AND MINE WERE NO LONGER AVAILABLE ? I WONDER WHY !! I HAVE CONTACTED THEM OVER AND OVER AS I NEED TO KNOW HOW MUCH THEY CHARGED ME FOR THE NEW SET AND HOW MUCH WAS MY RETURN CREDIT, THEY PUT MANY HUNDREDS ON MY BILL AND HAVE NOT CREDITED THE PROPER AMOUNT TO THE TUNE OF $ AND I EVEN GAVE THEM A $CASH CARD AT THE EXCHANGE THEY ARE SOOOO EXPERIENCE AT GIVING YOU THE RUN AROUND ITS NOT FUNNY I AM A SENIOR CITIZEN AND THEY KNOW IT THEY TREAT ME LIKE A DUMMY I AM SIMPLY A RETIRED EXECUTIVE THATS SENIOR NOW BUT I GUESS THEY FEEL THEY CAN KEEP GETTING AWAY WITH THIS THE SALESMEN IN THAT SEFNER STORE ARE AMAZINGLY EXPERIENCED AT GETTING YOU DIZZY IN THE STORE AND YOU CANT WAIT TO GET OUT IT TOOK THEM HOURS TO GIVE ME THE RUN AROUND I NEED SIMPLE RECEIPTS THAT THEY ARE REFUSING TO GIVE AND TOLD ME TO GO TO THE STORE ( I HATE ) TO GET ANSWERS STAY AWAY FROM THIS PLACE

I ordered and paid for parts for my love seat about months ago and have not received themWhen I call I get the run around
My wife and I bought a sofa, loveseat and recliner about three years ago from the Rooms to Go store in Lubbock, Texas About May we had a spring break in the loveseatThe Items we bought were the floor model so they did not have a warranty that came with themAbout May of a spring broke in the reclining portion of the loveseatI called the store and they passed me off to I think it was there wear house or parts house They told me the spring came in a set and they would cost $They would mail me a bill and I was to attach a check to the bill and mail it backThey cashed the check about days after receiving itSo I promptly didabout weeks later I had not received my springs so I gave them a callI was informed it could take up to daysI said ok
Now it is Februarys 18, and I still have not received my springsAbout