Rooms To Go

RTG charged me for force field protection, did not tell me he was charging me $for it, or they have no return policyUncomfortable
3/28/
paid $cash

we purchased sofas last yearwe purchased the insurance we are having difficulties with the company honoring the insurance
we purchased a sofa setthe cushions of the sofa keeps opening.we do not have small children and barely have people overwe have called several times and in the past they have sent us new cushionsrecently we purchased a home and the person on the phone told us that they could not replace the cushions even though this has been an ongoing issue with the material because we movedthe sofa has several wholes in the material where the material is separatingwe are so disappointed because the sofa is a year oldwe purposely bought the warranty and now they are not willing to honor itthe material of this sofa is poorly manufactured and now we are left with a sofa that has holes all over it that is less than a year oldI do not understand what the address of where I live have to do with the warantee specially when I have been having this problem with the materi

I was delivered damaged sofa from RoomstogoI paid the additional amount agreed to replace with new sofa and now they was changing their story
Went to Rooms To Go on March 5, spoke with salesperson, Anna JWe needed a sectional sofa with chaise made of fabricFound one made by American Furniture called "Harker heights" and was told with protection, tax and delivery total would be $We gave them $cash for deposit and opened a line of credit thru Rooms to goWe were told it would be delivered on March Once delivery driver set up sofa, leg would not attach because screw was strippedWe were told they would deliver a new sofaI called the store to set delivery dateI was told I need to speak to customer service in FloridaI called XXX-XXX-XXXX and spoke with a rep and was told the sofa we purchased was discontinued and we could do a reselect of another sofa of equal value and would be no charge for sofa, fabric protection or deliveryWe went back to store on

This is the worst purchase i've ever made! I ordered my furniture Feb 6th and requested delivery for Wed feb 10th which my salesman promised I will have my furnitureCome to find out the so called 3rd party company don't even deliver on WedSo cancelled my order and went to another location hoping to get a salesman that knows what hes talking about and deserve my commission Tues Feb 9th I reordered my furniture at a different location and was told delivery was available on sat 7am-11amI excepted the time frame to stay home all day and to never receive my furnitureIts now Feb 15th and still have no deliverySpoke with a manager from my purchase location..and now i'm possibly waiting til Feb 19th or the following week for one couch!!...This will be the first and last time I purchase from this place!

Having to wait for the correct decision on how to handle my furniture re selectMy original purchase was damaged within weeks of purchasing it
I went in May an purchased a Sofa it took them six weeks to deliver it witch was on June 9th, fine I understood but weeks later it was falling apartI had to wait until September the 8th for someone to come and make a decision if it could be fixed or had to be replaced, well it had to be replaced.I asked them if I could do a re select they told me yes but had to be equal or if it was a higher priced piece I had to pay the difference which was no problem, when I went to the Lafayette La to make my re select they told me I couldn't I had to go there times because Customer Service would say yes then no until I asked to speak to a Customer Service Manager time and they would never let me speak to oneFinally the let me do a re select and they ordered the wrong furniture the last piece was delivered On Yesterday October 11th wrong piece

Before we purchased ourtr new mattress set on 05/24, we asked the salesman if they would remove the old setWithout hesitation we were told yesWe were not going to purchase if they did not removeWe did not have to buy here nor were we in a hurryOn the 25th, the delivery men showed up with the new mattress and brought it right in without removing the old oneAt this pith they told my husband that they could not remove the old mattress due to sweat stainsThis should have been mentioned at the point of sale since this was a criteria for our purchaseI've talked to people at the store and they don't careThey could of at least removed the box springs that are still in their original wrapperThe salesman also insisted that we buy a mattress pad because ant stains on the new mattress would void the warrantyAt this point he could've mentioned stains on the old mattressI feel this company was dishonest with us to get the saleWe had zero intentions of purchasing from a comp

We were told by salesman, Michael O., delivery was done by a third party The third party would charge $for delivery and an additional charge to haul the four mattresses and box springs away We didn't want to pay for hauling the items away We were told by the salesman that the delivery men would haul the mattresses and box springs to the street for nothing On Saturday, on arrival we were told by the deliverymen that we would have to pay the same amount for hauling the items to the street or hauling the items away We were extremely unhappy with being lied to by MrO We finally has to pay an additional $for a total of $due to fact that my three brothers and myself are not physically able to move the mattresses and box springs ourselves I will not be shopping at Rooms to Go Outlet again due to being lied to by their salesman
Product_Or_Service: Mattresses and Box Springs
Order_Number: XXXXXXX

The store, Rooms to Go Express, which is located on: ***, GA ***
I had furniture delivered and they broke my staircase spindle and loosened other side of staircase when they carried the furniture in; the staircase is still loose and a possible dangerous hazardI had been in touch with the delivery office and have been given the run around (with guarantees that they would fix the problem) for agesIt was reported MULTIPLE times to different people on corporate end of deliveriesThe spindles would need to be replaced and painted, IF the exact spindle can be foundI have not been able to find it on my ownThe painting of all spindles would have to match and hardware re tightened on both sides of the staircase
Product_Or_Service: Furniture

Almost all the the furniture we have purchased form Rooms To go Has systematically stated falling apart with in years of owner ship
Almost all of our furniture has or needs repair from this company we spent several thousand dollarsOur bed frame broke with in about a year of purchase, my sons dress mirror has fallen off several times since purchase, drawer has fallen apartdinning room table has faded, kitchen table benches leather has started to dry rotwe even treated it with the leather treatment they gave usWe hardly usedAll screws have vibrated out of sons bunk bedLeather sofa is falling apart from insideAll parts of the frame are systematically becoming disconnected from insideThey all ready had to replace after deliver because the first one was falling apartI should just canceled the order then
We are very disappointed because of the amounts of money we spent there

They said delivery date on april 19thFail
Did not call to let me know they was coming
The customer service said they cannot do nothing
I did purchase a product and delivery date was 19th, I change my schadule to receive the furniture but nobody show up because was raining, but the other store Ashley's furniture did delivery other furniture that I bought in that day
Today april I was home all morning and I had to go do something min away, I left my house and the delivery guy called me saying that they was here to delivery, I did not expect and I said in min I will be in my address, they said they cannot wait more than minI got home and I called and they said they cannot delivery today anymore, I am about to deploy and I have a lot trainings that I cannot miss, also I am going to Brazil before deploymenti cannot be changing my schadule at work anymorei called customer service and I did explain the situation, she said she cannot do nothing before the truck g

My fiance and I purchased a king bed with two box springs and a wooden platform and dresserThis was one of the worst buying experiences ive ever encounteredThe customer service experience was sub par at best, and this is a preditory environmentThe scam these people are running on their customers is even worstThe salesman Patrick sold us two what he called "Bunkie Booard" Box springs which were about 2-inches thick, this was his recomendation due to the height of the matress we were buyingOnce the furniture in its entirerty was deliverd the head board was cracked in two places and the dresser was scuffted to the point the wood was peelingTo add insult to injury once we found out that the two "Bunkie Boards" were so thin they did nothing for the height of our bed we tried to return them and was given so many excuses why they did not want to take them backOnce we would not take no for an answer due to only having the Boards one day we broughtthem backNot only were we c

ordered part months ago they required paymentPayment gone thru my bank months ago Called about or times they keep putting me off cant tel
order wheels for a table paid for them in march have called them about or times with no answers about when to expect the parts I ordered months ago they didn't have a problem take my money but cant get my parts they have lost me as a costumer

I ordered a sectional, only half was deliveredCustomer service was rude and unapologeticWas told I would have to wait a week for other part
My order date was 2/2/16, order number is XXXXXXXXiDelivery date was 2/9/I took the day off work to stay home for the delivery time frameWhen the delivery men arrived they only had half of my sectionalI was confused and asked why the truck was not checked prior to leaving the warehouseThe delivery men called their supervisor and he was very unhelpfulHe accused us of stealing the other section of the sectional because it was on the truckThe delivery men checked the truck thoroughly and it was not on thereThey were unable to offer a solutionI called customer service and the representative was unapologetic, rude and not helpfulI was told that the earliest delivery would be one week laterI politely said this was unacceptable because I only had half of a couch and nowhere to sit because I had already removed my old furnitur

Rooms to Go has my furniture hostage and sold it to someone else because they say I was not home but I was home and the driver did not get out
I gave special instructions to delivery that I could not answer the phone when they came to deliver my furniture Instructions were to "knock on the window" by my front door I also left a note on the front door But they did not get out of the truck Their dispatcher called me twice and then they left When I called later to see if I could pick up my furniture, they said it went to the next customer in line So if I want it now, I have to re-order and wait another weeks I have guests in town and I have no sofa beds for them to sleep on This is not acceptable kind of business But it seems like this is their way

Worst after sell customer service ever!
Once you pay, you are in their trash can

When purchasing the sofa both me and my fiancé were looking for a nice couch that would cover under warranty pet damage while other stores offered this we really liked the couch we boughtBefore any transaction of funds we made it clear that we needed pet damage to be covered under warranty, and the salesman Jacob Censured us that without a doubt pet damage would be covered so we purchased immediatelyMonths later as predicted our puppy made a small tear in our chaise no bigger than a quarterI instantly filed a claim with our warranty company being completely honest about the damages because I was under the impression that it would be coveredA day later I was notified that in fact the damage was not coveredI went to the store to rectify the situation and the "most" that could be done was to see if corporate customer service would take care of itToday I was notified by customer service that I would have to come out of pocket for the repairsHad I known up front I would have

We purchased a sofa, chair and ottoman along with a dining room table and four chairs in November We also purchased a king bed mattress, box springs and frame in March of These items were purchased for our second home in Indian Harbour Beach, Florida which we use approximately five months a yearThe sofa in the two years since purchase has the cushions broken down to the point that we are going to have to replace itThe total usage is less than twelve months with moderate weight people (140-lbs)We visited the store in Melbourne, Florida the weekend of January 20th, to inform them of the situationWe were told the the sofa only carries a one year warranty and further that it was a discontinued modelThey were unwilling to consider a reselect or a discount on another sofa.We have spent in the two years with Rooms To Go $4,We do not believe this is acceptable customer service and will purchase our new sofa from another local furniture storeGoing forward we will not make any future purchases from Rooms To Go or give a positive recommendation as to their quality and service after the sale

Rooms to go will not comply with my need to return there mattress, I have had several reselections due to poor quality
Helli, I have had two reelection of mattresses, due to the chemicals and outgassing, I have had setbacks with my medical conditionI have comlied with intinternet sales support, supplied a medical doctors note, as to why I ca not do another reelection & want a full refund, so I can purchase another mattress wwith no chemicals and outgassing

I purchased a couch and loveseat on 5/5/after months both frame supports broke in two
I purchased a couch and loveseat from Rooms to Go on Wendover Ave, Greensboro NC, on 5/5/for $plus delivery, tax, etctotally $That was months agoThe couch frame cross supports (if you can call them that) broke in twoI wrote Rooms to Go on 2/7/and sent photos to the company along with a copy of my receipt at their ***@roomstogo.com addressI was told after months there is no warranty coverage so they will not help meI find this appallingIt is a reasonable expectation to sit on a couch longer than monthsWe are adults of stature, lbs and lbs, and would expect the frame of the couch not to crack in two after monthsWhen the couch was opened for the repair, you could see the inferior plywood and staples barely holding it togetherNo screws, no brackets, no glue, only staples and most missed their intended target, the wood! I

Daybed delivered without hardwareContacted Rooms to Go on occasions, was advised hardware would be overnightedAlmost a month later no delivery
Ordered a daybed on lineDelivered quicklyThere was no hardware with the unitDelivery person advised hardware would be delivered in the next few daysThree weeks later still no hardwarePhoned on line services on three occasionsWas adbisrfybu all three contacts that hardware would be overnighted to meTo date no hardware receivedMy
order is tracked BYU phone number and addressOn line services advised that they are not in touch with the parts services and they don't know if the hardware is in stockMy concern is that I was advised the hardware would be overnighted to me and the on line services have no idea if the parts are on stockI asked if the parts department was connected to the Rooms to Go companySupervisor advised yes but had no way of finding out if the hardware was in stockThis made no senseThe supervisor