Rooms To Go

Keeps giving us the run around for a warranty claim on a foam mattress Claims nothing is wrong with it
My wife got suckered in to buying one of those awful foam mattressesShe said that the salesman said that it won't smash down like older ones plus they have a year guaranteeI didn't sleep on it months before I started having to brace myself up to keep from rolling offI'd wake up feeling the foundation rails underneathSo she called themA month later the guy shows up and proclaims that the foundation is wrongYeah rightThey waste our time and bring in a foundationSure enough, nothing is fixedWe called again months laterThey came in after a month, took measurements and said that its not bad enough to replace under warrantySo we call again in months, now that neither of us are getting any sleep and waking up with back painAgain, we have to wait a month for the tech to come outHe said while he was here it met all points of criteria for replacementA

Leather furniture started turning colors after a few monthsI had them treat the furniture before it came out
I bought this furniture in March and making payments on itI did not use any product and the furniture is turning colors and look old where I sitI called them and I was basically told they would change it out one time but don't expect it to happen againWell months later the same thing has happened againThis cant be real leather because it does not do thatThey are scamming people and had numerous complaintsNow I am stuck with ragedy furniture and paymentsThis is not durabond but supposed to be real leatherIt is a set and they should replace the whole set with something else

RTG is forcing me to pay $on my CC so they can hold a "store credit" for me to use at a later date.Extenuating conditions exist with my refundHELP
I purchased a beautiful sectional from RTG Oct (included was a chase that proved to be too big for the roomRTG would not let me return it as nothing was wrong with itOK so I moved it to my back room and bought a power chair to replace the chase)
The new power chair arrivesFeb 2014, but not the same quality as the rest of the sectional was, I called customer service they finally agreed with me & replaced the chair
Fast forward to Dec I noticed the above mentioned power chair was wearing very poorlyThe leather was peeling & crackingThe rest of the sectional was perfect(Hmmm) after a lot of hoop jumping (pictures, phone calls, emails etc) they agreed the problem was real & because of defective leather many were contacting RTG with the same issueSince I had the protection plan on the leather they

We bought a couch, loveseat and recliner chair on Jan14, and waited till January 28, to get our couch and recliner chair and got our loveseat in Feb All of our furniture have recliners in them and Monday the 17th of April our recliner chair broke, the recliner would not work I called the customer service they told me to look at my chair to see what was wrong and they would send a service guy out to evaluate the problem and the earliest they could come out was Satthe 29th of April and they would call us with a time It seems if there service men are that busy they must have a lot of issues with their furniture We have had this furniture two months and already the recliner has broken, we are worried about the rest of the recliners in our furniture Very poor quality furniture, we paid $for this recliner and it is very flimsy and not sturdy quality! Not very happy
Product_Or_Service: Recliner Chair
Order_Number: XXXXXXXX

SOFA ACCESSORIES AND COMPONENTS ARE UNSAFEALSO ROOMS TO GO SOLD ME AN ADDED STAIN PROTECTION PLAN AND WILL NOT HONOR IT
SOON AFTER USING OUR NEW LIVING ROOM SET, WE REALIZED THAT THERE WERE SEVERAL ISSUESTHESE ISSUES ARE NOT OBVIOUS WHEN PRODUCT WAS SEEN AT THE STORE AND WERE EVIDENT AFTER SEVERAL TIME OF USETHE FIRST AND MOST CONCERNING ISSUE IS THAT THE PILLOW ACCESSORIES THAT SIT ON THE COUCH COME WITH A ZIPPER THAT HAS TWO VERY SHARP POINTS, THERE IS NO WAY TO TUCK THEM IN AND THEY HAVE SCRATCHED MY GUESTS BACK AND MY CHILDREN'S NECK, I HAVE PICTURES TO SHARE IF NEEDEDIF WE REMOVE THEM THEN THE BACK OF THE COUCH IS EXPOSED AND THE WOOD FRAMING IS BARELY LINED WITH THIN FABRIC THAT ONE CANNOT SIT ON THE COUCH WITHOUT IT PROTRUDING INTO ONES BACKTHE THIRD IS THAT THE FOOTINGS THAT COME WITH THE COUCH ARE CONSTANTLY LOOSE AND WHEN THEY ARE TURNED THE CORNERS STICK OUT AND ARE ANOTHER SAFETY HAZARDTHE FOURTH IS THAT THERE IS A STAIN ON THE ARM OF THE COUCH AND CUSTOMER S

Delivery driver and helper damaged my personal property during deliveryContacted claims Dept and they were no help what so ever
I purchased a king bedroom suitThe delivery driver arrived at my home on April 3, to deliver and set up the bedroom suitI had them put the dresser and nightstand in my daughters room and only the bed in my roomI already had the matching funiture in my roomJust swapping out the bedSo the guys bring in the bed and start unpacking itThey lean the bed rails against the wall which then slides down the wall and hits my nightstand and knocks over my lamp that knocks over a picture frame and it hits and cracks a Apple Watch and sunglassesSo I started taking picturesI reported this to rooms to go and to the claims DeptThey emailed me and said that they denied my claim because the driver said there wasn't anything in the room while they were in thereI have pictures to prove their claim is falseThen I ask the lady for someone in management

I purchased some furniture from this store and when it was delivered it was damagedI called the number and they ordered a new oneWhen they brought the second order it was also, damagedThe delivery person noticed the furniture was damaged and took it backI called the number and they scheduled a new dayThe scheduled day was Wednesday 23, the delivery person called and said he was on the way about 4:I called him back at 4:informed him I was not home and I was on my way thereHe said great I will be thereI waited till 6:pm and still no deliveryI called the number today and they told me they could not delivery the furniture until next Thursday 31stThis is unacceptable and the person on the number was unconcerned with the situation
Order_Number: XXXXXXXX

In March we purchased a couch from Rooms to Go in MurfreesboroSince we had plans to move later that year we delayed our delivery until the time we were to moveWhen we had the exact move date we went back to the store, gave them our new delivery address and set up our delivery dateWe were told they would be there between 10-and since we were moving that day we made sure to have someone there at all times during that time periodWhen 2:rolled around and we still had no couch I called the customer service line only to be told that our delivery had been rescheduled for the following day because the driver had a medical emergencyI asked why nobody had contacted us to let us know and I was told that they tried to call both my husband and I that they had left a message for my husbandNeither of us had a missed call on our phone and my husband had no voicemail messages so that was lie #I asked to speak with a manager and someone named Chad got on the phone and proceeded to

I purchased the queen therapedic Darbey mattress online on 8/1/after I tested it out at the Harbinson store location in Columbia, S.CThe Mattress was delivered on 8/15/and the drivers took my old queen mattress without my permission, nor was it in my online requestThey assumed that I wanted them to take itMy year son was home at the time of deliveryI called minutes after my son told me they took the mattress and the drivers told me they would bring it backThen I called customer service after I couldn't get the driver back on the phone to confirm a time and I spoke with a Melissa who proceeded to tell me there was nothing that could be done and that my mattress was headed to a warehouse out of state to be discardedI was then able to contact the driver again and he told me the mattress was at the Harbinson store in ColumbiaI contacted the store and spoke with a rep name Rashee and she confirmed that the mattress was there and that the drivers wrapped it and put

Purchased a Stetson sofa ($2200) from RTG and have had repair issues from beginning now of recliners stopped working RTG won't repair
XXXXXXXXi order number Purchased a sectional sofa with three recliners less than years ago It took several months for delivery and at time of delivery had issues with the coffee table being damaged Then the stitching came out of the upholstery Now years later one of the three recliners stopped working They sent a repair guy out who stated someone from customer service would call within 3-business days to arrange repairs Never called I emailed customer service and they stated they would not repair and basically won't return my calls or emails

Delivery company damaged my home weeks agoRTG has refused to assist or let me speak to a supervisorNo compensation has been made
Rooms to go delivery service was removing a defective couch on 1/that was delivered the month priorWhile removing the furniture, the delivery crew slammed the couch into my wall, creating a large area of broken dry wall and plasterThe delivery men cursed loudly at each other, sending one of the men running back to the truck, where he had to coaxed back out to finish the jobThe only thing that was said to me by the crew was, "My bad, dog." I called rooms to go that day and requested that they fix itThey quickly told me that it wasn't their responsibility but they would notify the delivery companyI then requested to speak to a supervisor and they told me that I could not, since it wasn't their problemThey also refused to give me the name or contact info of the delivery company and told me that I would just have to wait for them to contac

Rooms to Go in Lakeland,FL sold adjustable beds to me and refused to provide adequate service to correct a functional issue of their product
On 7/27/17, I purchased an adjustable bed system from Rooms to GoNever once in the hours we were there, did the salesperson mention that the beds would split when you rolled towards the inside, making us fall on to the bed frameI've had two service calls and cannot seem to make them understand the issueThe mattress may be within spec, but the system does not function as the manufacturer intendedWhy would a consumer purchase a bed for thousands of dollars if they knew in advance that the beds would perform like thisI simply asked for someone to use common sense in understanding the issue, however, it appears they cannot, or are simply uninterestedI would have never purchased this had I known this could occurAfter the 2nd service call, I contacted Rooms to Go, and after insisting they called us, which they never did, they told us the

Rooms To Go does not provide good quality customer service and does not deliver items in the manner they are being advertised
I went to the Rooms To Go showroom and placed an order on 9/7/for a dining room table with chairs, a bedroom set and living room furnitureI made a down payment of $to hold my furnitureI went back to the store on 11/5/to schedule delivery and to finance the remaining balanceI was told that they could not deliver all my furniture on 11/14/The dining room chairs along with a storage bench was scheduled to be delivered 12/18/and the gentlemen's chest and lamps would be delivered 2/23/At this point I was truly frustrated since I unknowingly assumed since Rooms To Go advertises they deliver completed rooms of furniture, I would have everything delivered at the same timeAnother issue that I learned with Rooms To Go is that once they schedule a delivery you can't make an adjustment to the delivery dates which I found not very custom

We ordered new bedroom set from Rooms to go (Glenwood Ave., Raleigh, NC)We received 1st delivery on August 3rdI was excited about new furniture since we just moved in a new houseI was months pregnant at that timeI introduced myself & let workers do their job1st item that they brought to my house was a headboard that was connected to a frameI was a bit confused how they are going to manage to put it upstairs in my bedroom on the 2nd floorI told guys to be careful with my walls multiple times since we just moved in a new house with the fresh paintAfter multiple failed attempts bringing bed upstairs I told them that they need to unscrew headboard from the bed frameOn which I got a response that "it is all glued together & we are not allowed to take it apart due to insurance policy"I was confusedMy husband was at workI asked one of the guys to speak to himHe said the same thing to himAll they did they did deliver king size mattressNot only they scratched m

Stetson sectional motor burned up within monthsNo warranty after 12moWere told we had 36moyears now, bad motor againRTG wont help
Purchased Stetson piece sectional April Purchased year warranty we thought at time of purchasemonths later motor burned upRooms To Go said only had 12month warranty, and a year fabric protection warranty.We paid $7oo to replace defective chairService would not repair even after we agreed to pay for motor replacement laborRooms To Go said they will not service there own products, once there past there warrantyEven after we offered to pay for parts and laborAbout days after our supposed warranty on chair was up, we received a call for an extended warranty after we bought a new 2nd chairWe live on a fixed incomeI recently had colon surgery on December 5th and need chair for supportTerribly disappointedThere willing to sell us another chairWhat do we do with existing chair? Its the left end unit piece of sec

Over days and Rooms to Go doesn't know status, unable to tell me when/if item is in stock and their parts departments haven't responded to them
Spoke with representative on June as well as received an order formPrior to them sending an order form made aware of what item/product *** neededAfter they stated we have the item, please fill out the form and the parts department will fulfill itSounds simple right? No, beyond the oppositeI've called times, once in August because didn't realize it was going to take at least days to receive product
Great, I am patiently waiting at least days, per form only stated days on form therefore, if I included Sunday, should have received item September I called again September (days per order form)I didn't include Sunday when I calculated the days Anyhow, Karen whom I spoke with said someone will contact me Monday with the status of orderNo one contacted me Monday, September 24, Today, it's Sept

I will never purchase from Rooms to Go again Was provided a 1:00-5:delivery time, now 7:PM, still a no show on furniture Was lied to by Customer Svc, the person was very rude, non-professional No Call from the Delivery Driver to let me know they were running behind
Will be writing letter to Coporate, maybe they will read it

Refusal to allow return on bedding equipment purchased on 3/16/
The purchase date was 3/16/and was delivered on
3/22/Order Number XXXXXXXX
SKU#XXXXXXXX,XXXXXXXX
Sales Rep, Sean K.(XXXXXX) Payment amount $
monthly
Noticed left side of bed sagging and squeaky noise
on 3/30/contacted sales rep by phonecontacted rep at store on 4/6/18, advised to call customer service
Called customer service and made appointment for Tech
Support on 4/13/Talked with Office mgr on 4/16/
in Metairie Store

Torn Leather Sofa delivered by Rooms To GoThey tried replacing it times and every time the replacement was more damaged than the one delivered
December Rooms to Go delivered my room furniture which cost around $It was a mix and match of two leather sofas, two chairs, side tables and center tableAfter the delivery guys left I noticed a tear under the left arm of the sofaI called and reported the damage right awayAfter that they setup a replacement delivery day and they showed up on that day with a sofa, which upon inspection showed to be more damaged than what was delivered initiallySo, I called again and this incident was repeated more times over a period of months, every time costing me a half day off workThe final time I called I asked them to just repair the tearSo I had to take another half day off and wait for the repairmanA guy showed up and all he did was take some pictures and leftThe next day I receive a call from them saying the damage was

We just had a King Size Mattress and a Sectional delivered this morningTo start things off when I opened the door to welcome the delivery crew I see the driver GOING TO THE BATHROOM IN FRONT OF MY HOUSE!!!! Then they came in and made their delivery, NOT FRIENDLY AT ALL(their choice, not holding THAT against them), which he didn't even assemble the furniture correctly, and then they cleaned up after themselvesAfter the driver got my signature he was walking out the front door saying(Loud enough for me to hear him)"How about something for the effort, we need SOMETHING for the effort"I had stopped on my way home from work and got some cash to tip them but after the "Bathroom Incident" and him saying that, I was not about to give them any money!! Then as they were turning the truck around they almost hit my neighbors mailbox, so one of the guys got out of the truck to direct the driver backI then saw him picking several items off the ground(I thought it was change) and also a red bagSince it was in my neighbors driveway and at the back of their car, I thought maybe it was my neighbors belonging, i.ewallet etcI asked him about it and he jumped all over me, WARNING ME, that I better go back in the house and then telling me FK YOU! I have a call into customer service and I am calling my local store when they open in an hourWe are seriously considering returning the furniture simply because of this experience!!! We spent almost $4,there and this is the customer service we receive? We will absolutely never shop at Rooms To GO AGAIN!!!