Rooms To Go

Rooms to go uses finance company Acceptance NowThe acceptance now associates aren't knowledgeableYou end up paying more than the agreed amount
Purchased furniture from Rooms To Go using finance company acceptance nowI had to make two trips to the store because the associate was not knowledgeable in what documents were needed to be signedI made all my payments online and ended up paying more than the agreed amount because of unnecessary chargesI called for my payoff amount and paid itWhen I called back to confirm my payments, I was told that I was not done paying off my furniture and that the final payment could not be paid online and that I would have to make a trip to the store(none of this was communicated to me when I made the purchase) I was out of townIf could not make it to the store to make that final
payment within days, I would be subject to paying more interest on the furnitureAcceptance now is a rip off, do not finance with them

Rooms to go is trying to charge me with items I have completely paid the items offI have documentation backing me up
I purchased furniture in and financed it with no interest payments for yearsAfter making payments for and a half years, I realized that I had been making payments the whole timeI called Rooms to go to file a complaint but was told to call Synchrony Financial (the financier of the purchase)After more than phone calls, with me going to the store to get a printout of my order details, Synchrony refunded my interested payments, I went ahead and paid out the balance immediately after thatI saw some months later that the balance for my original purchase amount had appeared in my Synchrony account so I called them and after anotherphone calls, the issue was resolved and they sent me a confirmation letter for their mistakeI got a letter from Rooms to go in March this yearI called the number on the letter more than times and left messages but no

Bed not assembled correctly
My wife and I purchased several thousands dollars of furniture from RTG, including an adjustable base bed The items were delivered the first Saturday in March We have had issues with the bed since we've had it If you touched it, it would roll a foot across the floor When we attempted to adjust it, it was never comfortable We assumed it was poor quality and a bad purchase that we would have to live with However, a couple days ago my husband looked at the base of the bed and the head of the bed and realized RTG had put the bed together incorrectly The foundation was backwards with the foot to the head of the bed and the head at the foot He took the bed apart and reassembled it and that's when we discovered the braces to the bottom of the bed and it was more obvious that the bed was put together incorrectly For the past months, we have endured terrible sleep and waking up with severe aches and pains I also woke up each morning for t

I purchased a couch with a chaise at rooms to go, less than a year later the cushions on the couch has sunk in can not sit comfortably
I purchased the couch in Feb for cash, the couch is pretty, but isn't sturdy After 6-months the couch started to give when you sat downThe cushions weren't made to hold weight over 40lbs apparently I contacted the Rooms to go in my area, they gave me the number to customer service and I set up a date for the tech to come out The first date they didn't call or show up The second date set the rep couldn't find me house, even though I am around the corner from their warehouse The tech came in took pictures, checked the cushions and stated someone would get back too me I confirmed the cushions were sinking and confirmed there was no structural damage (I wasn't jumping on the couch) and said someone would get back to me Well of course no one did And when I called back to find out when they were going to replace the cushions, which

Product issueService issuesReturn/Refund issues
First off, it's CHEAP furniture! Cost more than it's worth Bought an entertainment unit w/stone surround w/fireplace was delivered scratched Service was scheduled for today 9/and confirmed via text for between 9- I drove hrs to be here for service then called when no one showed and was told techCalled in and service was rescheduled for 24th, with no notification to me Second: I also had purchased matching end tables and side table w/stone surround and none of the pieces match, I understand shading in tile but these are not even closeI sent pictures to them for an exchange but was told they are not able to exchange for something like that Tiles are different and that's how it is Said I wanted to return it all and was told no refund only store credit I should have known better, should have read reviews Purchased on impulse Regret isn't a strong enough word Also purchased at time of side tables a drawer

DRESSER COST ME $AND IT'S BEEN DELIVERED TWICE BROKEN! OVER A MONTH AND NO REPLACEMENTDRIVER BROKE MY BASKETBALL COURT AND HARRASED MY FAMILY
WE PURCHASED MY DAUGHTERS DRESSER OVER A MONTH AGO AND THEY KEEP DELIVERING IT BROKENTHE DRESSER COST US ALMOST $AND NO REPLACEMENT YETTHE DELIVERY DRIVER CRASHED INTO OUR BASKETBALL COURT AND THEN DENIED THE CRASH WHICH WE CAUGHT ON CAMERATHE DRIVER THEN CALLED MY FAMILY CELL PHONE OVER TIMES HARRASSING US AND ROOMS TO GO DID NOTHINGI'M VERY VERY VERY UPSET AND EVERYTIME THEY TRY TO DELIVER THE DRESSER I FEAR THAT DRIVER WILL SHOW UP HERE.I CALLED HEADQUATERS WHICH SAID THEY WILL MAKE SURE THE DRIVER DOESNT SHOW UP AT OUR HOUSE BUT THE CALL CENTER WHICH DISPATCHES THE DRIVERS SAID THATS NOT TRUE AND THEY HAVE NO CONTROL IF THAT DRIVER COMES BACK TO OUR HOME BECAUSE IT'S A THIRD PARTY DELIVERY COMPANYI WANT THIS NIGHTMARE TO END! PLEASE HELP!

During furniture delivery, ceiling fan was damaged Delivery man did not mention any damage was done
During the setup of bed that was purchased from Rooms to Go, the cord to my apartment ceiling fan was pulled out making the ceiling fan nonfunctionalNothing was mentioned about this during the deliveryDelivery man finished the setup and "graciously" accepted a tip and left without saying anythingThis type of dishonesty is unacceptableWhen I spoke to Rooms to Go customer service line, I was told the delivery company would be contacting meI have yet to hear from them

Sectional sofa recliner clearly defective,however customer service of no help
Purchased section sofa , recliner defectivePurchased Dec20th or so Paid cashCalled customer service and even with techs visits, and their acknowledgment of defective issues with the recliner, when I heard back from corporate they note no defectsIt is clearly defective however and their lack of concern is unacceptableTheir customer service reps have been rude and unhelpful and I am very disappointed

After giving an invoice with shipping charges they changed my invoice without contacting me or any explanation
7/8/ Order #XXXXXXXX amount paid $Cash and with symphony card I later paid the $on my debit card I feel the later $and change should be refunded since this was their error and the never called to advise of this extra charge

Not honoring warranty
I have had a technician from rooms to go come to my home due to my couch purchased less than a year ago has sunk in the center and is making a popping noise as it reclines I have now been told that this is due to a bent frame However this is not a defect for the manufacturer but is cause by customer wear and so is not covered I had also in addition purchased an extended year coverage being told it would cover the following: Structure and frame components, and recliner mechanisms However, when I call that number I am told since I am in the first year I have to go through rooms to go Since that first year is about to expire I asked if I could just wait till my year is up in which I was told they will not cover preexisiting conditions So now I have a couch that is broken but am still paying on and two warranties that can't help me with anything

Delivery guys put holes in my walls during delivery of furniture
The guys took the sofas upstairs and placed two holes in my walls in the processOn at the top and one at the bottom

Dining set not properly assembled
I ordered a dining set on 11/The set was delivered on 12/After the deliverer left I started placing items on the table and noticed that the table top was not properly secured to the base and the chairs were wobblyI called customer service and the rep stated that it would be almost two weeks before someone could come and properly screw in the table, resulting in a cancelled christmas dinner due to the lack of a properly assembled table and chairsI posted to their FB page and a representative advised that email customer serviceI emailed customer service and the rep scheduled a date of 12/for a service technician to come out and RESOLVE the issue
The technican came out and screwed down the table top and fixed one of the chairsThe technician advised he was complete and took photos of his repairsI inspected the table and the table was still wobblyI looked under the table and the table was missing screwsThe technician advise

My furniture was delivered to me damaged times by Rooms To GoThey also have unsafe delivery standards for their delivery staff
My furniture was delivered to me on July 20th late at night way passed the hour delivery window (10:30pm)The furniture arrives to me damaged and another delivery had to be set upThe furniture arrives for the second delivery today and the end table that is supposed to be replaced arrives damaged AGAIN for the second timeThe delivery guys were upset that the table arrived damaged and stated that they would have to make room to put the damaged table back on the truckI decided to go outside and take a look at the truck just to see how much furniture was actually being delivered with my stuffI was appalled when I saw how much the guys were struggling to reload the damaged furniture back on the truckThe guys told me that they had pieces of furniture on the truck which is no wonder why my furniture keeps arriving DAMAGEDThat is way to much f

Very heartbroken by the reponse I received from Rooms to Go concerning the LEATHER PRODUCTS I purchased that are peeling without cause
I am NOT HAPPY with the quality of my "leather" furnitureWhen we initially purchased our piece "leather" furniture, we were informed that this furniture was durableIt was made of good quality and we were provided a leather care kit at the time of purchaseThe "leather" sofas are now peeling excessively on all pieces for unknown reasonsNot only is it embarrassing to have guests over but very disappointing that we were misledWe have been loyal Rooms to Go customers for many years and have invested over $in furniture We have purchased living room sets, dining room set as well as bedroom furniture, mattresses, etc from Rooms To GoWe would often recommend services to family and friends without questionWhen we made the initial purchase of the "leather" set never did we anticipate that the "leather" sofas would peelWe were looki

Had a large order for a piece sofa set with damaged itemsOne of the recliners is completely damaged
purchase date was feb, but delivery was 3/12/recliner is damageddelivery personnel advised they would put in the order for the exchange of the damaged recliner, but we never received a callThis caused us to loose our hour window for an exchangeNow, Nicole from customer service is advising we can only except a repair man to come out and as this damageAdditionally, this repair man would come out in a month from now coupled with a very inconvenient time frameOther issues is a damaged console, a scratched up table, and missing velcro on our large Wedge Corner

Purchased bed set that was delivered and installed incorrectly Cannot sleep on the bed and am forced to sleep on my couch
I purchased a bed set from rooms to go on July 8th at the Norcross location The set was delivered on July 11th to my residence in Tucker, GA I was informed that the delivery fee of approx$included installation With that, the representatives that delivered the bed set also put together and installed the set I was not allowed the opportunity to test the bed before they rushed of my apartment
I later received a text message from one of the gentleman that very poorly installed my bed set asking if I was single, which was very inappropriate That night when I was getting ready for bed, I noticed a very loud squeaking noise as a result of my every move This was very frustrating that night The next day I removed the mattress and noticed impurities in the parts that were screwed together The wood was hanging off of the frame of the bed and was

The quality of their product and not getting a resolution from the company reference the defective product
I purchased a sofa November that was over $I thought I was buying a quality productIt hasn't been a year since I had the sofa when the mechanism that allows the seat to go back became bent September I have called the part department (customer service) that "apologized for the inconvenience"I was advised a technician would be out to repair the sofa Only to have the technician come out to advise he is only here to assess what is wrong with the sofaHe leaves and I am given a call by the local office to advise me it is my fault that a product I purchased over $and had less than a year is bentThere aren't enough words to express my frustration and disappointmentThe previous sofa I owned was more affordable and lasted my family years before we needed to replace it with the sofa from rooms to goThe local office "apologized for the inconvenience"

RTG will not honor referral fee ad (available)neither explained itAd offers $off per refThey reduced paymt didn't decrease principle
When I went to purchase furniture from RTG on a days same as cash basis through the acceptance now program; the advertising ad at the time stated that $would be taken of payment for each referred customerI referred pplIt did not state that it would not come off the principleIt stated that the money off would be applied which ever way the customer wanted
The manager Amanda also stated that it would be $off, but did not state that the $would not be applied to the principleI have a copy of the ad given to me They recently reprinted the ad card to state this but would not honor the fact that my card stated differently
When I called to inquire of the payoff, they informed me that the referral fee doesn't come off of the principle only reduces the payment to a lower amountI explained to Amanda that the card stated di

I was suppose to receive my furniture today and only received half of my sectional because they brought the wrong color this is unacceptable
Today is 8/6/and I was suppose to receive my sectional and only received half of my sectional I ordered the furniture on July 4thWhen the delivery men arrived they advised the chase they had was the wrong color and only can deliver the sofaWhen I was called by a corporate representative at XXXXXXXXXX I didn't feel like there was any empathy I do not feel that I should have to wait for my other half of the furniture to be delivered at a different date, this is very inconvenient to me and I no longer want the furniture because this is not good business and the representative advised they do not do refundsI am very irate with this situation and will never order from rooms to go again
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Customer service lied to me about shipment of my order and held order for approximately weeks after check cleared bank before they ordered part O
I purchased a power recliner chair from rooms to goin the fall of In the fall of the chair stopped working I called customer service and was told the chair had a one year warranty Was told to write a check for $to Rooms to Go, with SKU# XXXXXXXX and order #XXXXXXXX I wrote and mailed the check December 27, The check cleared the bank on January 4, I did not hear from Rooms to Go and called them approximately Feb 12/13, at which time they had not placed my order They left me a phone message AFTER they placed my order Feb16, 2018, approximately weeks after my check cleared the bank They said it would take up to days to receive the motor I called customer service approximately weeks ago for an update I spoke with a customer service rep and asked to speak to a supervisor as I was dis