Rooms To Go

FURNITURE DELIVERED DAMAGED, BROKEN PART SHOVED AGAINST WALL, FURNITURE WAS DISCONTINUED theRETURNED I AM HAVING THE HARDEST TIME GETTING MY $$ BACK
Purchased sectional SOFA + pillows + ottoman on (PAID CASH) , set delivery for 3.29, called to move delivery date to furniture arrived damaged but I didn't notice until after the delivery guys left bc they pushed the damaged part against a wallMANY staples were left protruding from furniture and on my brand new wood floorsWent to find something else, didn't see anything, spoke to JEFF N., was told furniture would be picked up Friday 4.1, checked in Monday, and check would be cut 4.5, I should have it by Thursday, when it didn't arrive, I was told it was sent, I should get it any timeStill hasn't arrivedThen I was told it was REQUESTED 4.5, cut on but not MAILED until 4.11....STILL DONT HAVE ITI wonder if it will EVER SHOW UP!?!?!?!?

Awful customer service and rude employees
We are "purchasing" two beds from Rooms to Go, a queen size bed and a full size bed along with mattress covers We are making our payments thru Acceptance Now Back in December we had a issue with our debit card being switched from a MasterCard to a discover debit card, I called and advised I was working on getting the issue straightened out but my payment would be a few days late Finally was able to make my payment, when I called and made the payment Laura was extremely rude and hateful and said due to the number of payments missed and/or late I would have to set up auto pay, advised my card does not allow auto pay since the change in debit cards I called last month to make my payment and she refused to take it stating that we are now four payments behind and they want the beds back, fast forward to this month, I still have the beds, I have had to block the payments from being run on my account because they would run them three or four

I purchased couches and a recliner June 12, for $3,On July 19th, purchased couches and recliner were delivered, couch was fell off the truck which was captured on our security camerasAfter delivery we notice many defects so we contacted Round Rock Rooms To Go about defectsWhen I called the same day of delivery I was told my sales person was out but she would give me a call first thing Thursday morningAll Thursday went by and no call, I then again called store and I was told to call customer service, customer service said to enail pictures of defects which I didOnce again I was told I would get a call back but I never didI called and spoke yet another customer servvice rep, she said I could go into store for a exchange and if I didn't find anything I could get a full refund because I did contact them within hours after deliveryI went to store that same night and I could not find anything else, I went home to make my desecionWhen I returned the foll

Damaged caused to my home by the Rooms to go Delivery guys
I received a delivery from Rooms to go on 8/30/order# XXXXXXXX for a mattress that I ordered at the Pompano clearance centerDuring the delivery the very rude and disrespectful delivery guys damaged the mattress and a Chandelier at the top of my stairsA compliant was filed with Rooms to go on the incident the day the issue happened and they said someone would call me back which took almost two weeksWhen they finally called me back the person "Mark" said to send him a pic of the damaged chandelier and a comparable which I did, but I didn't hear back from that person ever sinceA delivery for the replacement mattress was scheduled for 9/and the same delivery guys which I asked not to send to my house anymore as they were very rude were sent and they started insisting that they needed to fix the chandelierI told them no that's not what "Mark" told me and they kept insisting and one of the guys even had the audacity

Personal were rude, rough w/merchandise, did not speak w/consumer, only spoke to each other in foreign language and knowingly damaged product
Delivery of product on 03/22/that had been backordered for weeks originally ordered on 03/06/with *** *** Sku#'s XXXXXXXX and XXXXXXXX Total amt pd $Delivery personnel did not speak at all to me as the consumer, they only spoke to each other during the delivery in Spanish (I don't speak Spanish), they were extremely rough with the merchandise often forcing it through entry ways instead of looking for other ways it could have been rearranged to fit through more appropriately without abusive handlingUpon set up I did notice the two speaking in their native language about the merchandise when attempting to hook the two pieces together, searching their pockets asking each other questions and finally proceeding to hook the pieces togetherThe two never mentioned a problem to me the consumerSoon after their departure I sat

I called for a deal, they agreed to adjust the price and called me to go online and make the purchaseAfter hours on phone charged full price
Support team called me saying that I can order the product at reduced price, but I will have to place the order at regular price and call in the internet sales support teamThey wasted all my time, called me and gave misleading informationAfter the order they tried to charge me full price and did not inform me about this until I called
This was completely unprofessional and unaware of what deals, retractions are going onApparently the deal was in error and they retracted it couple of days back but instead of letting me know that they wasted my time and asked me to order, once I did they tried to charge full amount instead of deal amount without letting me know
Looks like a bait and switch to me
Really frustrated with this experience, will never go back to this store or website again

When I purchased this sofa sleeper the sales person did not inform me the sleeper did not lay flatRep evaluated said it was a problem, want refund
Purchased a Cindy Crawford sofa sleeper on 9/18/and was not told it did not lay flat I slept on it one night and had a terrible nights sleep because the head remains elevated and the torso area sinks The sale person was very scatter not being able to find his laptop, not explaining the Express Delivery process and also selling me a floor lamp which he provided me a receipt and called later and said the receipt did not show I was billed but had a negative balance Bottom line he was not at all knowledgeable with the entire sales process I called on 9/23/18, after deleivery of the item, and told Brian F., store manager, the sleeper was unacceptable and I had been misled with my purchase A rep came to my home on 10/5/(Micheal) and took photos and agreed it would not lay flat and the head was elevated He said Yes we will tak

Leather sofa and love seat are peeling and creating a health issue with my childrenI filed a complaint with customer service and have not resolved
Good evening,
I am writing to you because I bought my furniture years ago and the skin is ripped, torned, peeled offAt the time of purchase I was told that the furniture was good leather and would last a long timeI did my purchase at rooms to go because I trusted the good quality Rooms to Go offeredI paid a total of $1,Please help me with this situationI need a living room setI have attached pictures of the furniture so that you can see how bad it isThis should have not happened if the quality were what I was told I was purchasing I would greatly appreciate if you can help me with this situation

NEVER EVER PURCHASE ROOMS TO GO!!!!! IT IS JUNK!!!!
I spent over $8,for furniture from them and I have had NOTHING but problems with my couchThe wood on the tables is very soft and scratches easilyMy couch material is literally separating and thinningI had replaced the entire couch the first time and it did it againThen, they shipped me just the cushion coversJUNK!!! I called to complain and now they say I am out of warrantyWhen it was replaced the 2nd time, I was told that it would be good for another yearWRONG!!!! WRONG!!! LIES AND MORE LIES!!! I call to complain in December ( as I have done every December for years!) and they tell me there is nothing they can doI am beyond floored with the poor quality of the furniture and even more florred with their lack of customer serviceI dont see how these people can even sleep at night knowing that everything they represent is junkI wont be back and I will make sure everyone that says the word "RTG" in my pr

this company has deliver bad furniture times
purchased date 02/10/

poor customer service/poor communication
I actually placed an order on rooms to go website The order was placed on November 5th for delivery of a tv stand Within a day or two of placing the order I contacted the internet sales department to request the vendor holds on to my order because I was my move in date got pushed back The day after I moved into my apartment I contacted rooms to go to have them ship the item They said they would have to reach out to the specialty department and someone would call me back This was on 11/as of todays daye 12/9/I have not received a phone call or email So I contacted RTG I was advised that they had my secondary number and was attempting to call and got no answer Well why did they not call my primary or email me? even if they could not contact me why hasn't my order been shipped thus far

Incorrect items delivered, poor and inflexible customer service
Went to the store on Sep 3rd this year to purchase a queen mattress & box springSpecifically requested a delivery time of 3pm or laterWas told delivery would me made on the 15th and the time would not be a problemPaid in full and asked for a confirmation of my purchase via emailNo email sentWithout being notified deliver date was changed to the 19thDelivery came @ of a full mattress & baseTold them not to remove plastic - they didThis is after they loaded my old mattress and base on their truck and then they left me with their *** balancing on the frame of my queen bedWas told next delivery was 9/between 10-Told them no one would ever be home at that TIME to take deliveryWas told they would try to accommodate me and would get a call on 9/to confirmNo callCalled store, got passed from them, to corporate, back to customer serviceEveryone keeps telling me they

Damaged sofa
The fight arm on sofa is defectedA large block of wood is not covered by paddingThe left arm is okThey sent a tech out and he agreed that it is defectedHe took several photos of armRooms to go said sofa okThe problem is you can't see the wood through paddingWhen you sit down you keep hitting against woodImpossible to lie on and uncomfortable to sit on right side

Company not processing refund per Visa merchant agreement
On 9/9/I had purchased an entertainment set, two lamps and an accent table Our deliver was scheduled for 9/ When the delivery came, they brought an incorrect piece for the entertainment set and a damaged piece There was a second delivery on 10/13, over a month after the order was placed This time, they brought two damaged pieces One was the replacement of the damaged item left from the first delivery and the second was a damaged piece that was supposed to replace the incorrect item that was brought On 10/13, my wife called customer service asking for a refund on delivery and spoke with a Timara G She offered 1/and my wife requested to speak with a supervisor On 10/18, I called back since we hadn't heard back from the supervisor and spoke with a supervisor by the name of James E First he was unwilling to do anything more than 1/ When I informed him that us needing to rework our schedules for a third

Damaged sectional, called rooms to go and cannot get them to do anything
We purchased a sectional on January The sectional has began peeling on multiple pieces for not apparent reasonWe called in and mailed in a letter for warranty as they requireThe tech was very unpleasant and the call center has not been helpful they continue delaying and making excuses not to help usOrder XXXXXXXX purchased in Huntsville alabama January

$sectional advertised as "durable" and "high quality" materialThe sectional is peeling badly in several areas
Purchased $sectional with recliner in 2016, after several issues with the sales associate regarding price and incorrect advertising, we still decided to purchase being told this was a "high quality and durable" material that would last us a long timeWithin the first year we had to replace the same reclining end piece due to electrical issuesNow the sofa has began peeling in several placesThe sectional is barely used as we travel out of the country oftenIt looks awful, the material is cheap plastic and there is no way to fix this! Now we are stuck with an expensive piece of peeling furniture which we can't even cover or hideDisappointed in the quality of product being sold for the price and the advertising of being sold a good quality productWhen I called to discuss we were told that because it's out of warranty we're stuck with itBasically it'

A living room sectional that after months of use is saggy, loose, sunken, rumpled, flatten and Rooms to Go believes this is normal
Purchase Date: December 9, 8:46:PM Rooms To Go Delivery - XXXXXXXXi
I am *** ***, I bought the Sofia Vergara Laguna Beach sectional and swivel chair on December 9, Sometime in I contacted Rooms to Go, concerned that the cushions were flattening and the sofa was sagging A gentleman came out and took pictures and that was the last I heard
On April 9, I again contacted Rooms to Go as the furniture's condition continue to deteriorate:
1: The back cushions are flatten and difficult to fluff as they are attached and feel as if they will rip if handled too much
2: The seat of the left-side sofa have sunken and you seem to slide into holes when you sit on that side
3: The seat cushions do not rebound and are flatten and hang over the edge
4: The seat cover are loose and rumpled and appear ill-fitting

The Columbus Day RTG and Best Buy Gift Card - not provided on day of my purchase
The store said there is a company wide issue preventing them from keying in the code to validate a Best Buy Card, and that they are working to resolve the issueIt's been now days and still no resolution per the store manager Donnell Yet their Contract states that no refunds will be given if not cancelled within hours of furniture being loaded onto the truck I have held up my end of the contract, yet RTG cannot give me what they promised - a TV from Best Buy

My complain involves the amount of money due to me after purchasing a sofa and recliner in which the materials used was declared to be defective
on 2/22/I purchased a living room set from rooms to gothis consisted of a sofa,loveseat,end tables, and a coffee tableThe loveseat was too large so it was changed for a reclinerthe furniture was purchased for my condo which is not my primary residencefrom 2/22/to the present my wife and I have spent weeks per year at the condo, weeks in feband weeks in july After we arrived in janI began to notice cracks on both recliner and sofa and then after that the cracks began to peel
Approxjan I went to rooms to go where we made the purchase and a sales person we spoke to said that there was a problem with the sofa and recliner and that they have been discontinuedHe told me to call customer service and they would help me
I called customer and they requested photos of the damage and then they would contact

Purchased dining table and chairs in April and table started peeling on top by oct call in nov came out and looked at table
Purchased dining table and chairs in April and table started peeling on top by oct call in nov came out and looked at table Said there was nothing they could do this set costs me almost $and is very ugly now in just months you do not want to pay that much money for something to use for only months