Rooms To Go

I am seeking a new dresser and a new headboard or repaired dresser and headboard and a new mattress
July 31,
On June 29th 2016, a kind associate assisted me at Rooms To Go I selected a complete bed, a nightstand, chess, mattress, and dresser I paid a percentage of the furniture purchase on this day and I made arrangements for the furniture to be delivered to my home on July 7th, I was given a time frame that the furniture will be delivered from am to 10p on July 7th On July 7th, Rooms To Go delivery gentlemen arrived and set the furniture up I called Rooms To Go in Lakeland the morning of July 8th, to inform the manager that a *** is loose on the nightstand and I had a complaint about the mattress I spoke to the store manager Inga about the complaints on July 8th Inga told me "you have to sleep on the mattress for days before you can come in and exchange it." The store manager Inga told me that I need to sleep on the mattress every day and it wil

The delivery man broke my couch trying to get the power reclining to workFour delivery men later and they still haven't replaced the damaged couch
This is the worst company to purchase furniture fromPlease read the yelp reviewsThousands of people can't be wrong!!! My fiancé & I recently moved to Texas and purchased a living room set about a month agoA piece of the sectional was delivered brokenAfter hours on the phone with customer service and four separate delivery attempts, they keep bringing the incorrect pieceHow stupid can the employees be that they keep making this same mistakeCustomer service sucks & it's very difficult to communicate with the delivery crewI've never had such a bad experience with a company in my lifetime

Sectional couch dented in and motor on the recliner stopped working mid lift after a few months
I bought a few pieces of furniture from the store in Friendswood Texas a few years agoAfter just a few months of having my sectional couch, the piece of couch at the curve of the sectional dented in and the motor on one of my recliners completely went out mid lift and has now been stuck in that position to this dayWhen everything initially happened, I went to the store to see what could be done and was told they could not help meI then called the customer service line a few times and was told I would have to buy a new motor and I could not get anyone to fix the indention without paying since it was not under warrantyI felt my two issues were not that big and could have been handled easily but instead got turned downHere we are a few years later and I was informed from a co-worker having issues bigger than mine with their furniture from rooms to go and having it fixed with no iss

Rooms to go refuses to call me back
I purchased bar stools from Room to go in store in Melbourne Fl They informed me that the product comes from of their vendors They will ship them directly to my house from their vendor's site No problem The stools were delivered when promised, but when unpacking them I noticed of the stools fabric was torn Obviously I will want an exchange for a non-ripped stool I call Room to go 1-customer service line and they informed me the product is a "special order" and someone from that deptwill call me back same day It's not like I ordered a special fabric I wanted exactly as they showed from their web page Well, a week goes by, still no call back So, I go to the store where I purchased them They inform me same thing-someone will be contacting me within the week Well, another week gone by-still no contact I call the store again This is now the 3rd time contacting Room to go The service lady on the phone from the Mel

Misrepresentation on exchange policy
We went to RTG Arlington on 2/10/to purchase a new mattressWe were greeted by a sales rep named Gigi and she showed us to their mattress sectionWe spent quite some time deliberating on which mattress best suited our needsDuring the discussion between my wife and I, we asked Gigi what do we do if we purchase a mattress and get it home and decide we don't like the way it feelsShe stated that we had days to return or exchange the mattress, with no mention of a feeThe only charge she mentioned was if we bought a more expensive mattress we would have to pay the differenceWith that in mind we made a decision and purchased a mattressWe picked the mattress up from the warehouse on the next Monday and took it home and replaced our old mattressInitially it was very firm and we assumed that it just needed to be broken inThe mattress has yet to feel like the floor model that we tried, so we decided that we should return it and choose a

Purchased a leather sofa, love seat, and recliner delivered in November,
Stuffing was removed from the seat to place under the knee
The furniture was delivered on November, After about weeks I noticed that I would slide forward when I sat down I called customer service and a technician was sent He removed stuffing from the seat part and placed where the bend of the knees would be which caused the seat part to sink down when sittingI called customer service and another Tech was sent to take a picture Customer service called be back more than a week later to tell me that they did not see a problem I disagreed and another tech was sent to take more pictures to which I was told there was no problem seen I was put in contact with the corporate office and was asked to take yet another photo and send by email which I did two weeks ago As of this day, April 24, 2018, I have not been contacted

Purchased a recliner for rooms to go a week ago, it was delivered without any product information or any information regarding how to remove the back of the reclinerI contacted customer service who told me Rooms To Go purchased this recliner from China and I had to contact China if I wanted any information on the chairRooms To Go sold the chair to me, they should provide me with the product informationI also contacted Rooms To Go on a Facebook messanger page and they said they couldn't help me because I didn't need a technician displayed to fix the chair
Order_Number: XXXXXXXX

mattress does not match with seller description as result body pain and sleepless
I bought less than a year a bedroom set for $4,in the location above mentioned, I'm a returning costumer for this locationThe purchase was in October 22, everything was fine but one side mattress (there are two twin xl together making a king size bed) the seller told us (me and my wife) that takes about nine to one year to get adapted to this mattress in order to to feels real comfortbut in my case did not work beside is sleepless and body aches including chest pain not feel it when I sleep in any other mattress including hotels or my daughters beds, both mattress with motion base cost 2,I want solve the issue only for one mattress my wife is ok with herThis purchase has warranty for one year and the reason for wait so much was the seller advice

Rooms to go came to my home to deliver a new couchThey dropped the couch on the floor and also dropped a power drill on the floor, these actions chipped the brand new wood floor In both occasions they weren't going to say anything and act like nothing happened When I called Rooms to go they told me that I needed different quotes to have the floor fixed Horrible experience

I purchased a leather sofa in November of from Rooms to goBeautiful comfortable sofa on displayThe saleslady said that it would sit a little different because it is new and had to be broke inIts is still not broke in It is overstuffedI went to purchase a mattress at rooms to go on July 17, asked my sales lady about the sofa, she told me to call customer careCustomer care said it was not under warranty nothing they could doI was told it will take time for the sofa to breakin by orignal dales lady but sofa is not broke in, very hard to sit on and rooms to go will not do anything about itThey are not delivering the items that you purchase at the showroomAlso when going through all the paperwork you sign this computer before you get to read what you are signingThis business is a scam

the Dinning set with arm chairs , table and chairsNever got the arm chair , almost months now, Bought spill protection but not working
I have ordered piece dinning table, love seat sofa, side tables, center tables, and lamps
I took almost deliveries for the them to deliver all itemsIn each of deliveries either the lamps came broken , table scratch, chair have problem or sofa had a problem
Finally I was left with dining table with arm chairs and chairsThis is September 2016, They told me they can't deliver the arm chairs till thanks giving I been asked by store manager to cancel the order, but the sales rep told me to continue with the order with chairs and they will replace with arm chair in November In good faith , I excepted the it, as I don't want to take someone's commission
But after that no one is reachable , when I called the rooms to go sales team, they say there is no order in my name for arm chairs
To make the things

Rooms To Go Salesperson sold me a recliner and did not voice that their was a no return policy
On 12-19-@ 12:PM I purchased a recliner from Rooms To GoThe salesperson voiced, (if you have any problems with your purchase let me know)The recliner was delivered on 12-22-@ 1:PM
I received a phone call from Rooms To Go @ 1:PM from customer service who voiced, (has your recliner been delivered? and How is it, OK?) I voiced that I had not tried it yetCustomer Service voiced, (You have hours to let us know if any problem )I sat in the recliner and it did not feel the same nor sit the same as the store modelI went to Rooms To Go and asked to speak with MgtReturnsThe staff voiced, (We have a no return policy)( come back at another time and talk with our Manager)I voiced, (when ?) I was told next SatI voiced that I only had hours per their policyI was told that was ,( unfortunate ) I disagreed and voiced I wanted to speak with someone and was tol

Paid for my bedroom set under the impression my set would be delivered in a week
On March 9, I purchased a bedroom set (nightstand, headboard, footboard, mirror, dresser)My sales associate informed me that the set would come new from the warehouse in Suwanee GA and would deliver 4/19/On 4/15/customer service called me to tell me everything but my dresser would be delivered because it is now on backorder until 4/21/even though it was not on backorder when I paidSo after I sold my old furniture I have to wait over a month with an incomplete bedroom set and my clothing in boxes

I bought a couch and loveseat set from this Rooms To Go in The couch has an electric reclinerWithin the first year, the electric recliner failedRooms To Go came out, and replaced it under warranty
years later, the same electric recliner failed againCalled Rooms To Go, they said sorry, out of luck, out of warrantyI informed them that at this point it is NOT a warranty issue, but product defect/workmanship liabilityHeck, even their own warranty repair failedThe same failure occurred more than once on the same electric reclining couch
Now I'm stuck with a couch that is ever-so-slightly "partially" reclinedI went as far as to offer to pay for their product defect out of pocket, if they would just let me know how to call the company that completed the prior warranty workNo help- those vendors "can only complete work for Rooms To Go", and that I was on my own
Customer service is trash, the product/couch is virtually worthless, and Rooms To Go has lost a customer for life over a repair that I volunteered to pay (in spite of it being due to Rooms To Go's shoddy product)I sincerely hope this one time sale was worth it, as I will NEVER step foot in there again

My wife and I ordered a recliner to be delivered to my residence on 12/22, as well as an additional itemWhen the delivery crew arrived, the members stated that the warehouse packaged the wrong reclinerThey told me to contact the store, and inform them of the issueI contacted the store, and spoke with my salesperson who told me, "everything happens for a reason" and, "it will be a great Christmas"I then spoke with the manager, Sandra, who was unable to provide me any information on my order, as she was unable to reach the warehouse at present timeSandra also stated that this was not a store issue, but a warehouse related problemAs of today, 12/23, I am still unsure when or if my recliner will arrive as Rooms To Go has not contacted me with any shipping information

Cancelled order and was sent to collections
June 2017, My husband & I walked into Rooms to go Harker Heights, TXWe narrowed down the type of furniture and even were going to purchase an additional accent chair; we opted out of the free TV in exchange for the accent chair and were going to pay the differenceThe sales rep told my husband and myself to pick out the tables & labs (with an s) that I wantedI did just that and we went pay we paid with a personal check after reviewing the order with the sales rep again, he states tables & lamps with and s I wrote the check and we scheduled a delivery date the grand total was $2,We went homeI reviewed the invoice June that I received after the purchase and realized that it states one lamp and one end table and a sofa table that is not what we were toldI wanted a complete set two end tables & two lamps June I went back to rooms to go and ask if I could get rid of the sofa table and get another end table a

Outlet Sale at the Dunn NC locationSome customers were offered FREE delivery for daysI was not offered delivery asked to take it with me
02/25/ Order # XXXXXXXX I found out that some customers were offered FREE delivery for days per James the Store ManagerI was told no delivery by the Sales person #XXXXXXIn fact I was asked to take the dresser with me in a small carThe mattress was not there on the date 02/27/when I was told I HAD to pick it upMattress set did not come to the location until some time on 03/01/Why was it I was not given or offered FREE delivery? And the Store Manager James talked to me like I was a stupid child

On Jan 11th I went into the Boca Raton store and met a salesman named Anthony F I looked at some sofas and love-seats I saw online Anthony explained the extras available, shipping and was VERY cooperative! The furniture arrived on time, the delivery people were helpful and courteous and I could not be happier! Not to mention the prices were great!

Purchased a $bed and motion frameWhen delivered it was defective and they are not repairing it, timely
On 6/19/Purchased a bed, motion frame, and accessories for $Delivered and set up on 6/21/The bed was defective and they could not make it rightI spoke to Manager "Laura" because the General Manager Mike was too busyThey told me a week to get a new bedI told them that was not acceptable and that if they could not fix it by Saturday 6/I wanted it pick back up and the sale cancelledI explained that my wife was having surgery on Friday 6/and it had to be in my home and working by Sunday 6/when she was to come homeThe doctor had told us she must have an elevated bed during the first 7-days of her recoveryI explained this ALL in detail to Manager - LauraI told her twice if they could not guarantee to repair it by Saturday 6/so it was ready - then I wanted the sale cancelled and them to pick up the bedWe did not use the bed because we were

We purchased twin beds and a queen bedroomAll beds had bugs embedded in the corners of the wood
We purchased a queen bedroom set and twin beds in September of From the moment the delivery drivers pulled up we were apprehensive due to the cleanliness of the truckI discovered the delivery guys never took the cardboard off the bed board or frameOnce I took the cardboard off I saw bugs insideI pulled back the bedframe fabric and was disgusted by what I sawRed bugsAll of the beds delivered had the same bugsI called several times and was told someone would call me backFinally, after several calls I spoke to a Vicky *** who took the call over because the previous representative advised there was no way Rooms To Go would deliver furniture with bugsI was appalled and very disappointed with the customer service I was givenI have never experienced anything like this regarding bugs being on furniture I purchasedI expected to be treated with compassion and